1/5 Molly H. 1 year ago on Google • 20 reviews
Most
unwelcome
I
have
ever
felt
in
a
store
on
some
time,
possibly
ever.
Love
L’Occitane’s
products,
and
have
shopped
in
this
store
and
in
the
one
in
Short
Hills.
Always
lovely
experiences
with
helpful
associates.
I
went
to
the
Bridgewater
store
this
evening
to
pick
up
an
online
order
I
had
placed
on
12/26/22
at
4:20
pm
to
pick
up
in
store.
The
item
(Youth
Hand
Cream)
was
part
of
a
post-Christmas
sale
and
was
20%
off;
total
of
the
order
with
tax
was
$32.41.
for
I
got
an
email
notification
on
Wed.
12/28/22
at
7:52
pm
that
the
store
has
fulfilled
the
order.
I
received
no
notifications
that
the
order
was
cancelled.
i
was
in
the
store
around
5:20
pm
this
evening
and
from
the
get
go,
I
could
tell
I
was
bothering
the
women
with
shoulder
length
blonde
hair,
Katie,
be
used
she
was
texting
when
I
walked
up
to
the
counter.
It
was
obvious
she
was
not
interested
in
helping
me.
I
mentioned
I
wanted
to
pick
up
an
online,
pick
up
in
store
order
I
had
placed
and
also
had
a
return.
I
had
a
receipt
for
the
ireturn
and
was
only
returning
1
of
the
4
items
on
the
order.
It
was
a
hand
cream
that
clearly
had
not
been
used
because
the
foil
packaging
was
not
creased
in
any
way.
Well
she
pitched
a
fit
because
the
foil
over
the
top
was
missing.
I
told
her
that
is
the
way
it
came
in
the
shipment
to
me
and
that
I
had
not
used
it.
She
continued
to
make
a
fuss
and
said
she
could
not
return
an
item
that
had
been
used
and
did
not
have
the
foil
covering
and
that
they
were
getting
“stricter”
and
were
not
supposed
to
return
items
like
that
and
that
she’d
have
to
call
her
manager.
I
reiterated
that
again,
I
did
not
use
it
and
that
was
the
way
it
came
and
to
please
call
her
manager.
She
did
but
failed
to
mention
that
I
said
it
came
that
way
and
that
I
had
not
used
it.
The
manager
Oked
the
return.
The
return
policy
on
the
website
does
not
state
the
foil
seal
is
required;
it
actually
allows
for
the
return
of
gently
used
items!
“Products
that
have
been
gently
used
can
be
returned
in
store
at
the
manager’s
discretion
only.”
She
then
went
to
look
up
my
online,
pick
up
in
store
order
and
would
not
honor
the
price
clearly
indicated
on
the
online
order
email
and
store
fulfillment
email.
She
was
trying
to
charge
me
full
price.
I
told
her
I
didn’t
understand
why
she
would
not
honor
that
price
and
that
they
were
even
having
a
20%
off
sale
today
that
I
got
an
email
about.
She
would
not
budge
and
basically
kicked
me
out
if
the
store.
Would
not
give
me
the
item
I
ordered
and
put
the
return
in
a
bag.
Katie
clearly
should
try
not
be
working
in
anything
customer-service
trusted
because
she
cannot
handle
it.
I
don’t
think
I
have
ever
been
treated
so
rudely
by
anyone
in
a
store.
Her
behavior
was
totally
unwarranted,
especially
considering
I
was
firm
but
remained
respectful.
I
spent
15
min
calling
in
the
order
that
Katie
refused
to
fulfill.
They
honored
the
price
in
my
original
online
order,
pick
up
in
store.
But
I
have
to
wait
for
it
to
arrive
vs
having
it
tonight.
And
I
now
have
to
deal
with
the
return
because
she
wouldn’t
do
that
either.
There
is
a
$4.95
return
fee
which
I
now
have
to
make
the
time
to
try
and
get
credited
due
to
the
horrendous
experience
I
had
in
the
Bridgewater
store
tonight
due
to
Katie.
I
won’t
ever
step
foot
in
this
store
again
and
certainly
won’t
recommend
it
to
anyone
else.
Frankly,
I
feel
I
am
owed
an
apology
for
how
terribly
I
was
treated.
It
was
pretty
upsetting
and
totally
unwarranted.
