Created an account just to leave this review. Booked a bus from Bundaberg to Toowoomba, and I was told I would arrive at Roma Street, Brisbane, and then connect to another service to take me to Toowoomba. The bus to Brisbane arrived late (which was avoidable) and, as a result, the connecting bus left without me. Tried to discuss the issue with a lady behind the counter and she was dismissive. Gave me a number to call but it was pointless. So, now I’m stranded in Brisbane for hours and this company couldn’t care less. 0/10, would not recommend. Better off going with their competitor, Murray’s.

Enter through the Roma Street station, walk through the gates and walk straight through. Take lift or escalator to Level G and there you have the coach bus stops. Not the most straight forward on Google maps but there are always staff around so ask if you feel unsure. Arrive 30min early incase you get a bit lost :)

Bus. 🤙

Still the same as years ago nothing has changed

Such a good way of traveling from one city to the other! I enjoyed every rode on the greyhound because of all the friendly bus drivers! Some of them were joking all the time, some just gave us some good information about places but all of them were just nice and seemed to have fun in their jobs! Please do not hesitate to book a ticket with the greyhound!

Easy to handl and a really good way to go with! When you stay long in australia thake the ticket like me for 45 days or more or less because you can go up and down when ever you like to. It is easy to book your tripp on your own and the bus drivers always nice to you and help you to go there where you lile to or to reach the hotel/hostel. If you take the night bus you have enough space and recharge points on your seat for usb. You also meet many people who go to the same place and make the same thi ks like you to have an nice tripp togheter.

Timely service

CLOSED Has relocated from the old Brisbane Transit Centre to the other side of Roma Street station, between platform 10 and the Roma Street Parklands.

I took a bus to mt isa which was a very long drive from Brisbane. The drivers were friendly and helpful and we had more then enough stops for meal breaks and to stretch our legs. The bus was clean and comfortable. I had a pleasant experience. Thank you

Drivers are all really friendly and trip from Byron to Brisbane was quick and trouble-free! I enjoy travelling with this company. However.. we were at the bus stop when a different bus to Brisbane via Gold Coast was leaving (think it was the dog father bus) and I thought the driver was actually pretty rude to the passengers. A shame as all the other ones I have come across have been lovely and friendly

Very good service between brisbane & Noosa

Good quality

Unreliable with times and very unprofessional drivers. For instance, last Monday the bus departed 15 min late and when I asked the driver about the delay, I was verbally abused. The driver yelled at me that he was not going to answer my question and that I was insulting him. I remained calm and told him that it was a reasonable question. The driver answered me by yelling that he will not going to let me get on the bus.. Why??? Definitely abusing his power... I was very distressed and anxious thinking I was not going to make it to work... And this is only one of my unfortunate experiences with this company as I have to use its services twice a week.

The drivers are super friendly and make your trip interesting.

Great service

Very stark inside, no atmosphere. Probably will be better when the building programme is completed.

Love it don't have the drama of parking and traffic

Very professional

Always a safe drive! Thanks

Excellent service - best bus trip I have ever had.

Murray's Buses looked after me just fine.

Bus one hour late leaving Toowoomba, staff didn't tell us until we asked - people late for airport, I was late for a specialist appointment in Brisbane.

Not great services on greyhound Australia

Service itself is good although tighter rules need to be introduced to avoid multiple people on phones and general discourtisy with noise especially at night when some people have been picked up from Cairns and people board at another town further on and cause excessive noise problems while other passengers were trying to sleep!! Driver take charge may be an option! Greyhound still the best distance bus service even though we won't get on one again.

Free wifi. Good seats, charging stations for everyone. Clean and air conditioning.

No staff to talk to. when female staff member was in she told me to go to Murray's both my ticket send greyhound

Bus from Brisbane to Toowoomba made an unscheduled stop in Gatton (no mention of this in the ticket or booking online. And no mention in the terms and conditions). Bus left Brisbane late and arrived in Toowoomba 35 minutes later than scheduled. Just go with Murrays

They were great. Got my grandson to me safe and happy.

We had a great trip and our driver Brendan was wonderful.

(Translated by Google) When you go to the Gold Coast (Original) 골드코스트 갈때 이거 타세여 20불

Very helpful staff and security guard made things nice and easy.

Very economical. Friendly drivers. Comfortable coach.

Stressful experience (im vision impared). Staff were very inconsistant in their service but the journey itself was comfortable enough.

I am currently travelling up the east coast and I have used greyhound for the majority of my travel. Whilst travelling with greyhound I have found the regularity of the busses to be fantastic. I have also enjoyed the bus WiFi and the seat chargers. What I have found really disappointing with the greyhound busses so far have been the drivers. Most of the drivers I have come into contact with have been extremely rude and unkind to me. When I travelled to Sydney from Melbourne the driver held his hand up to me when I asked a question to check when the first stop was and refused to answer. This made me feel really sad and uncomfortable for the rest of the journey. I have come into contact with drivers who have shouted at passengers, thrown luggage on and off the busses and made inappropriate comments and jokes. I hate catching the bus now because of this. I feel the customer service from the drivers has been terrible and has made me feel like I am an inconvenience.

Pretty easy to book, and it's very handy that you can charge your stuff.

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Great drivers, service and reasonable prices. Final destination normally earlier then estimated time. USB charging at every seat. Only downside no toilets on bus.

My niece from overseas booked a round trip Byron - Brisbane. On her trip back to Byron she realised she booked another Byron to Brisbane ticket. Greyhound refused to refund on a very obvious error. She bought another ticket but it is twice the time (4hrs) to get to Byron. I asked on her behalf if this is refundable as I can just drive her there. Greyhound refused to refund again. I asked if they can at least give a discount for her ticket which is $10 more than the original 2hr trip. Again they refused and has offered to consolation for a simple oversight. There has been no empathy whatsoever. I will never recommend greyhound to anyone ever again. Terrible lack of customer service

Was great no stress went from Yamba to surfers Nice bus driver love greyhound

They didn't let me know they'd cancelled my trip on the Dec 23 and won't return the money

Great travel and comfort

I had trips from Toowoomba to Australia Zoo and Australia Zoo to Sydney which both stopped in Brisbane. Great service and bus drivers each time. Clean bus and friendly people. Great price for traveling around state or country. I will be using Greyhound again for my travels here in Australia and in The States.

Well run ,up to date info from staff ,more seats and a refreshment place would be nice in the future.

Not much to complain about!

Cheap

(Translated by Google) New, clear and clean. Not very cozy but that's ok for a bus station. (Original) Neu, übersichtlich und sauber. Nicht sehr gemütlich aber das ist ok für einen Busbahnhof.

Nice for backpackers and students.. affordable and comfortable. Took several trips with them and mostly the driver are so friendly and occasionally made the passenger feel welcome in this country. One missing star is for the extra charge of the surfboard I had when I was still at uni with no car and regularly travel to Lennox Head and Byron Bay.

(Translated by Google) Good, clean hostel ... both good for relaxing by the pool and celebrating in the bar with good events. All in all well organized and convincing (Original) Gutes, sauberes Hostel... Sowohl gut zum entspannen am Pool als auch zum Feiern in der Bar mit guten Events. All in all gut organisiert und überzeugend

Comfortable journey!

Nowhere to pick people up

The bus arrived 30 minutes after the scheduled departure time without any audible or visible announcement being made to the passengers waiting. The bus is covered in advertising limiting the view out the window. Should’ve gone with Murrays: similar frequency and same price.

Great service

Well, I have say the truth! No very impressed by whatever I see so it bit old and grey! Just like the it hasn't change a thing since the day builded! Inregarding to the service system it just as old as the building so it operated by the people who has been there for all their life so no much positivity and friendly in the service provided so not expecting too much from it just the basics transport transaction! No much too say and they need chage in everywhere to make it a better place to present Brisbane to the people who visit here But they certainly no represent the city of Brisbane! So don't get dispoint!