I have been getting bags from here for a long time now. Love the quality of the bags although they r quite big

My daughter had a horrible experience shopping in this store yesterday. She was in store for quite a long time as she was wanting to purchase a handbag and a purse. The staff member ignored her completely and when eventually she approached the staff member she was made to feel like an inconvenience. The staff member was rude, patronising and judgemental, making comments that inferred my daughter wouldn't be able to afford the bags anyway. In the end she did purchase a bag and purse but her overall experience was very unsatisfactory. Staff members your customers all count and are important to your business. Pick up your game or leave.

Always able to find exactly what I want

Really unhappy with the response from the staff members when enquired about replacing a bag with faulty zipper. Her first reaction was did you break it ? without asking details. In the end, I was told to contact customer as store can't do anything.

I attended the store this morning after looking online for the perfect backpack. When I entered the store I saw the Shop Assistant busy at the counter, no other customer was in the store. I walked around trying to locate what I’d seen online, twice I walked passed the counter and once walked directly behind the counter where she was and not once was I acknowledge. I eventually had to approach the counter and felt like I was an inconvenience. If the bag had of been available I would not have purchased it from her. All it takes is for some acknowledgement which takes seconds to do for a customer to have a great experience in store.

Good prices and friendly staff

Always great service. Very friendly.

Excellent customer service. Prices are good.

Staff are so helpful and friendly. Great array of items and helpful staff. Tahnee was especially helpful in helping me choose an appropriate bag for my needs.

Great variety, lovely staff.

Good products and good prices. Something for everyone

11/10 customer service in this store. Thanks so much!

No sales people on the floor to assist. Waited at the checkout for awhile until someone came from out the back and realised I needed serving. Staff were nowhere to be seen despite two rostered on and suddenly both present during the transaction. Pity there wasn't self service otherwise I could have done my own transaction and been on my way quicker. Store feels a bit cluttered too. Warning... if you have a pram, wheelchair, mobility scooter or trolley good luck getting in and back out again.

Lovely sales lady, listened, assisted well, and located the perfect black bag.

Excellent Customer Service provided by Nikki, she is an absolute asset to strand bags. She is polite and provides detailed service which suits ones needs. She also goes out of her way to help and makes suggestions to the budget. I am very happy with her service and would recommend Nikki to all those lovely ladies who need help deciding what purse they want :-)

Great service from this store. The person who attended to us was very knowledgeable and not too pushy. Thank you, I forgot to get her name.

Great specials for Christmas gifts!!

They have a good selection of leather bags.

Really helpful and friendly staff. Great products. Very happy with the service.

Got item I wanted. Always a good look. 😊👍

Usually find what we need there and the staff are very helpful

The lady who served me was so friendly and helpful explaining to me that the suitcase I was looking at was made from recycled bottles. What a great way to recycle. And it was down from $260 to $90

Very friendly staff. Easy to communicate with. Went in to look and walked out with a purchase. Good products and recommend