Emma Wilson Urban Spa image

Emma Wilson Urban Spa

Beauty salon Nail salon Massage therapist Facial spa

👍👍 The best nails I have ever paid for! Alex was super lovely and easy to talk to - and is seriously talented. Sidenote: got engaged that same evening - so even more thankful for this 🥰 People often mention Emma, massage, experience, friendly,


Address

166 Norwood Rd, Norwood, London SE27 9AZ, United Kingdom

Website

www.emmawilsonurbanspa.co.uk

Contact

+44 20 8674 8249

Rating on Google Maps

5.00 (220 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: Closed
  • Tuesday: 10 am to 3 pm
  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 7 pm
  • Saturday: 9 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: Emma (11) massage (9) experience (9) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Nnenna U. 4 years ago on Google
    Coming here is a joy and a pleasure. I cannot tell you how much I enjoy the Voya massage. I definitely encourage you to book longer sessions. I promise you 30 minutes is nowhere near enough. I get a 90 minute full body massage about once a month and it's great. Do not book your appointment online. Call them or visit in person to avoid the booking fee.
    1 person found this review helpful 👍

  • 5/5 Rosie L. 1 year ago on Google
    The best nails I have ever paid for! Alex was super lovely and easy to talk to - and is seriously talented. Sidenote: got engaged that same evening - so even more thankful for this 🥰
    1 person found this review helpful 👍

  • 5/5 Anna W. 1 year ago on Google
    I had a facial done by Philipa and it was one of the best facials I’ve had. My skin was glowing after and there was an improvement with my skin after the one visit. I felt very relaxed and rejuvenated after. Philipa is very friendly and has a lovely energy about her. She is very adventive and advisable to her clients individual type of skin needs (which I’ve personally have never had before from a therapist doing a facial). Her knowledge, experience and passion filter through her treatment sessions. I would have no hesitation booking with Philipa again as she’s amazing at what she does! The staff working in the salon are also extremely friendly and made me feel very welcome on my first visit. I highly recommend Emma Wilson Urban Spa.

  • 5/5 Em F. 1 year ago on Google
    Phillipa provided an excellent service, friendly and chatty in exactly the right balance. Loved the hand and arm massage and my lashes look even better than expected! I appreciated her care in making sure I was comfortable when removing the dye - thanks so much!

  • 5/5 Johanna B. 1 year ago on Google
    I am eternally grateful for the experience at Emma Wilson. My experience was a caring, well run, helpful and wholesome journey from the first conversation to use my gift voucher, to the reminders of the treatment, through to the welcoming arrival and caring discussion before the massage, which considered both my preferences and sensitively asked about my boundaries, which made me feel very safe. The actual treatment was wonderful. Thank you Emma Wilson. You have created a wonderful cove of self care in Tulse Hill.

  • 5/5 Esther R. 11 months ago on Google
    Really friendly and professional service. I felt really relaxed and my therapist made sure I was always topped up with herbal tea! Would definitely recommend to friends and will come again.

  • 5/5 Emmanuella Opoku (. 1 year ago on Google
    I’ve been here two times for a wax and I had great service on both occasions from Emma recently and Shanaz the first time. The staff are very professional and relatable and the environment is lovely very serene.

  • 5/5 Natalie B. 1 year ago on Google
    Had the best nail experience with Emma! Emma is so lovely and did the best gel manicure! Already can’t wait to have my nails done here again!

  • 5/5 Heather B. 6 months ago on Google
    Janet was excellent. So professional and made me feel at ease. It was the most painless bikini wax I’ve ever had. My first time visiting the salon. I’ll definitely be back.

  • 5/5 Megan R. 7 months ago on Google
    Emma & her team are amazing - I booked a number of services before my wedding and I decided to change my nails at the last minute which Emma was so accommodating with. She went above and beyond and I couldn’t ask for a better team to calm my nerves before the big day. Absolutely thrilled with everything and would recommend!

  • 5/5 Grace R. 9 months ago on Google
    Best wax I’ve ever had, not painful at all, you can tell she’s so experience and prides her work and salon. Emma makes it so easy, and nice experience. Always super friendly and professional. Also, FOH always super friendly and smiley. Wish I could give more stars

  • 1/5 A H. 7 months ago on Google
    I am over 8 months pregnant with an 18 month old toddler. Having experienced various difficulties during my first pregnancy and in the year that followed after birth, I never got the chance to use a voucher that my friends had bought me for this spa. They wanted to gift me with a pregnancy massage, but I was never able to make time due to personal circumstances out of my control. I got in touch and explained at length what had happened, and explained that I was pregnant again and that I could really do with a massage. I really politely asked if they would extend the validity on this one occasion. The answer came back swiftly as a hard no. No compassionate tone, no kind or considerate words, just 'no because it's been almost two years since it was bought'. So my friends effectively just gave this business £60 for nothing. As people know, pregnancy, labour and the post-partum period can all be incredibly difficult experience and can create some longer-term issues that take time to work through. Making time for some self care can feel like a privilegedl that is out of reach. I'm really upset that this local business made a decision based not on its customer's personal circumstances but purely based on business and financial gain. The money was already spent, I wasn't asking for a freebie but for some consideration of my extenuating circumstances. I wouldn't recommend this place purely from a principled point of view - spend your money to line the pockets of someone who deserves it, not someone who is looking to make maximum profit without one compassionate thought about their customer's personal circumstances.

  • 5/5 Lorraine B. 9 months ago on Google
    Lovely spa like decor and a wonderful experience - virtually painless wax. My daughter had a maternity massage here and she loved it too. Thanks Emma.

  • 5/5 Ana-Maria G. 8 months ago on Google
    Absolutely love this salon. My massage was wonderful; transported me to another place. Many thanks Emma and the team for such quality service as always.

  • 5/5 Sim A. 8 months ago on Google
    The team here are so professional yet very accommodating and approachable. The place is so relaxing and it really does feel like a little getaway. My treatments have been superb!

  • 5/5 Jo 5 months ago on Google
    I had my 1st mud wrap at the salon today & what a treat it was! The whole experience was great, the scalp massage was an added bonus & was super relaxing. I included my usual pedicure afterwards, & left with a shiny pair of feet....which has always been the case on my previous visits too 😊 Another excellent visit to this fab local company. Thanks so much Susana, & the team there today.


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