One star is still too much! The gym is unhygienic, broken equipment, blocked showers and toilets, dirty pool and sauna area. Managers are unqualified former PTs that have just been given the job role because they are all friends, not because they are skilled. Nil understanding of customer service and management in general. The female staff are only interested in chatting to the male members - nothing else matters to them. Euro car park are now running the car park. I have proof I put my number plate into the tablet on the day in question. I also took a picture on my phone as proof, and yet I have received a £100 pound ticket!! Nuffield management do not care. Management have said if I give them a £10.00 admin fee they can then send that to euro car park which can then wave the ticket. Why should I pay £10.00 admin to have a ticket waved when I was never in the wrong…? Mathew the manager got us into this mess he needs to sort the car park out before more members leave. I know a handful of members who have left because they got numerous tickets. Even with proof that they did in fact input their registration plate- they still lost their appeal. It’s a scam. You only have to read the reviews for euro car park online and you will not be shocked by how unethical they are, and yet Nuffield chose to do this to its members! If you want to throw your money down the toilet then join this gym. They have even closed the small jacuzzi/hot tub they have by the pool (which is absolutely tiny) claiming that it costs them too much money. Since covid they’ve stopped handing out towels as they’ve realised it’s another way to save money! Member fees are not at all proportionate to the service you receive.

If you don't register to park you will get a £60 fine and they can't prove to you, you didn't register - I am sure I did!! - Lovely staff very friendly - Gym is dated - Toilets are disgusting and constantly blocked - Changing rooms are dirty - to save energy SPA pool closed - steam room door won't shut properly - work that out?

Dirty gym and changing rooms are gross. Despite complaining about this a number of times to management nothing was done to improve hygiene standards. Further to this the equipment is old and they do not invest in updating the gym to accommodate for different training styles.

Terrible and over priced. Make sure you watch your personal belongings very carefully as the place is swarming with thieves. Staff are beyond useless as wanted to use steam room and paid for it only to find it was out of order. When the staff was confronted with this information they were dismissive and offered no reassurance or compensation for the blunder. Showers are filthy and riddled with black mould. Gym space is limited and always packed. It's anyone's guess how they warrant £81 per month. Avoid if you can.

Very run down and old gym, walked in to a member fighting with an employee at the gym. Weights area is quite small and equipment is dated for the price. Have a few new treadmills. Spa area is more like a local leisure centre as there are many kids running around.

I came back after a short break and I am very disappointed about it. The gym is unhygienic, broken equipment, even Internet/TV not working. The staff provides conflicting information about what you can do what you can't do. They removed jacuzzi/hot tub by the pool. Membership fees are not at all proportional to the services you receive.

This isn't a gym. Its an office block converted into a gym and every inch littered with old Life Fitness equipment dumpoed there fromt he 80s. The amount of sharp edges on the equipment and random hard bits that stick out. They have One Bench !! Seriously. The only saving grace is the steam room ... but that isn't even available anymore. Waste of time.

I have been a member at this club for many years and unfortunately, I have witnessed the downfall. It is extremely unhygienic, filthy, there is always something broken. Steam room has been out of use for almost 6 weeks now, initially all the members were informed it will only take 14 to 21 days to renovate. Broken lockers, filthy showers and the list is endless…….. Overall, this club is poorly managed by the management, when you highlight something there is no real urgency to address the issues. Extremely disappointed and I wouldn’t recommend it!

I'm afraid everything about this gym has deteriorated. It's dirty, things don't work even the turnstile when you walk in and it generally looks sad and tired. In desperate need of some investment!

Considering the membership is a somewhat premium - the gym changing rooms are disgusting ... the lockers are filthy and the floor is dirty all the time. I have made complaints but nothing has improved. The toilets are foul and they keep swapping ladies and gents changing rooms over. Staff at the front desk bar a couple of the maturer ladies are slow and don’t know what is going on. Please don’t ask them questions just before a class is starting as you will definitely witness a breakdown! Non gym staff bar the two maturer ladies in reception are rude and huddle together for chit chats which is off putting when you first enter the gym. I would love management to call me and discuss but that probably won’t happen again !! Anyway do I go you must be thinking because my PT’s are amazing !!!!

Very dated and in need of a lift. Gym is very dated with alot of equiment out of use and no sign of being repaired, both rowing machines don't work. The sauna is never hot enough and the steam room is being refurbished with no completion date in sight. Most of the classes never start on time and overun. Not worth the money.

Rude staff who spoke over me and spoke in a rude tone which such a bad attitude. I am shocked and disgusted by Gaby’s behaviour. I called to enquire about membership and you would think the colleague would be willing to help and answer questions in a professional manner, instead she belittled me and dismissed my questions whilst also talking over me. Disgusted by this and will be sharing with friends and family about this awful experience

SEVERE Decline in standards: equipment often out of order for long periods of time Interior of gym is drab and dirty Spa is closing and towels not provided and no resultant drop in subscriptions Staff very welcoming. In 2023 you would think that the gym could provide a set of weighing scales that work in order to monitor covid kilos.... No ,the bought this to the attention of general manager who replaced the batteries and they still don't work. It isn't rocket science they need replacing.The bike that you told me was fixed clearly wasn't and as promised it is still not fixed as of today. All maintenance of equipment is either tomorrow or next week.A s customers we want action now not empty promises please

This is one of the most disgusting gyms going... I was a member a while back. There was a mouse in the changing room and when mentioned to the front desk it's minor there's a field behind and around I'm like what the flip.... second the sauna would be out of order on and off steam room was ok. Going to the pool, I contracted swimmers ear infection and have never been the same again nor have I ever been swimming since.. It has ruined my life. My ears were so messed up I even had the emergency doctor shout at me thinking why I on earth I never came in straight away. I was on double the dosage for pain and infection. I really feel like I should see if there is a case against them. Really messed with my health they have... I'm guessing others must have swimmers ears infection... One word Yuck

Very family friendly gym. But some staff need to seriously take a look at their fitness levels and more importantly customer service. Simon (Ronce(a). Needs to get on that Treadmill (or swimming), otherwise he will never meet his best friend Dick (or see him without a mirror)and might be left all alone with fluffy Ted. Read your operations inbox Simon. Get rid of Simon, make Beckie Operations Manager and most of your problems will be solved.

Just became a member and not great first experience. Staff on entrance were finding registration challenging and when seeking help from another staff member she was not offered any. The changing room were not very clean with towels thrown around and there was mess on the floor. This was in midday, i am not looking forward to a potential session in the evening when you would expect significant uptake in usage. ADVICE please keep gym clean and train your staff

Quick to take payments despite cancelling 6 months ago. I had been a member at this gym for years. However for reasons of my own, I had decided to cancel my rolling membership in October 2021. I followed the process at the time and emailed their cancellation department. Since then, I have contacted the managers on-site on multiple occasions and I have been promised for my membership to be cancelled by each and everyone I speak to. 6 months later and still nothing has been done about it. Avoid at all costs. They’ll keep charging after you cancel (and you won’t be getting anything back)

They took money from my account after I left the gym, it’s been 4 months and they still haven’t returned my money. Shame on your leadership, management, accountability and the very little standard you have!

Another run down Nuffield branch. Over crowded in the evenings with individuals that no nothing about body building or health and fitness because if they did they won’t take an hour on each machine and be in their daily. Very small needs more equipment. Not as bad as the man made disaster Stockley park but it’s heading that way. Pri manning speaks truth pugged out.

Really bad experience, paying £144 for membership and most of the times steam room is closed. I cancelled my membership and i was told to pay one month fees for cancellation which I paid been to gym in the morning and the Manager Dorota who is very rude told me i can’t enter i need to pay more.only good on 1st of every month to take money out.

Disappointed again with Nuffield, the jacuzzi is not being operated until at least April next year due to rising energy prices. There was no hot water on Tuesday, checked today before going, there is only one boiler up and running now, and no guarantee you will get hot water, depending on how many people are using it. My main reason for membership is the wet area so pretty dissatisfied at the moment. The swimming costume spinner is also out of order.

I have mobility issues but still want to exercise but I'm limited to using the facilities such as using the gym I can't get upstairs. Even a single stanna type lift could be installed, as it inexpensive for the price we pay. I'm restricted to only using the pool, jacuzzi, steam room. I can't even do the classes. If I could get upstairs I could use some gym equipment as I'm not a wheelchair user. Just can't go up stairs. I find the membership should be adapted to the personal fitness capabilities. I still need to excercise although limited. Changing rooms need a cleaner at all times. Also I noticed a lot of members do not shower before getting in the pool or when changing from say using the steam room they getting straight into the pool. More signage in different languages and large and bold needed in direct visible areas. Staff are friendly on the front desk now compared to previous membership I've had which did put me off.

Reducing your opening hours, facilities, terms and conditions then expecting customers to be happy about it is not a good business model.. there are much better gyms out there at more competitive prices

Great facilities with no contract and 50% off for NHS staff was a no brainier. Gym is kept well aerated with clean equipment. Pool facilities on site inside.

Very lovely staff, clean equipment and changing rooms. However, not sure it's worth the £70 I pay a month even with an NHS discount. Annoyingly the pool is 20m instead of 25m. Free towel is nice in theory, but rarely do people actually put them down on the benches in the gym.

Really good gym. Having tried so many gyms not all are perfect, all have something they can work on to improve. Great if you are vitality member as the reduced rate helps. Food place could offer more vegan food so hopefully that will come in time. The Avocado with halloumi on toast was the best. Good place to hide away if you want time away from the office and even if you dint want to use the gym.

Nice gym but the people need to be clean and use towels on equipment and wipe after use

Very poor run down gym. Staff are not well trained and place is not hygienic. Avoid if you can - there are much better gyms in the area.

Fed up trying to get hold of the swimming instructor to try and get both kids to join. Live so close to the gym there's actually no point! Will go elsewhere

It's got pretty decent kit. But I'm at a tier 2 Nuffield with more space and better kit. Not sure how this place justifies tier 1. Also it needs a proper clean. Everything is just covered in dust and hairs. Pretty grim

This is simply the most friendly gym I have ever joined. Both gym, pool and men's changing room is spotless. I don't recall the name of the lady on reception most evening but whatever you're paying her isn't enough she's lovely, always welcoming and can't do enough for you even let me change out her own purse on occasions for the locker!!!!

Have attempted to book my toddler in for swimming lesson for three weeks now. Husband and I have both called several times leaving contact details for a return call and have never received one. Very poor customer service. Unsatisfied.

Nice gym but the food was terrible and old, all microwaved, isn’t meant to be health place

Excellent place xx

i went today and the worse customer service ive ever experienced

This place will welcome you from the first time you step in, the manager is absolutely amazing, the staff always kind and with a smile, and the personal training I recommend Jan Walusiak, absolutely the best, he listens to what is your goal, what parts of your body you want to focus on and he will give you the best workout routine. A most ASAP....

Very nice staff, changing rooms are clean and nice, PTs are great, good variety of classes. Not overcrowded and noisy like huge gyms. People are always working out with no one sitting on equipment just chatting - which is awesome. Really good experience!

The staff is simply awful they has no training whatsoever, absolutely no professionalism, whenever I go to reception I have been answered by extremely rude mature ladies who talk with people as if they were in a butcher's shop. There are youngers that would easily take your job, replacing your good for nothing work ladies!

Nice staff great place to work out!

having joined ealing because it is next door to the office i was pretty let down by it, thankfully stoke poges is local to home and the gym is awesome and the whole place the total offosite of the gym in ealing. the staff are great and i thin this is gonna be my weekend gym. i was gonna cancel my membership at ealing because it was so bad but this has made up for it.

Why not to use Buzz Gym - I got accused by a member of staff by the name of Pauline Richards for being a Personal Trainer. I was spotting my girlfriend doing in the squat rack !! End result - had to leave gym out of embarrassment, quit membership and no punishment for Pauline. Lost Money, Lost Session and a very upset girlfriend who was just getting into the gym and training --> I'd speak Nuffield Health & Fitness

Not open until 8.00am on Bank Holiday Mondays

Happy days a gym with smiles

Now much too difficult to book classes due to recent increase in membership

Too expensive and not all the time open till 23 like weekends...I prefer Pure Gym

Great facilities (both for cardio and weight training), customer service is great too, and you can always get a trainer to check your form or ask them for advice.

Beautiful and clean gym!!!! Worth all the money I am paying monthly x

Child goes for swimming lessons with Adani who is a fantastic teacher.

Nice friendly staff, compared to other gyms in Slough much cleaner.. gym equipment could do with a few more machines but how ever it’s a good gym overall !!! Vishal Bangar

every time I come there, which is several times a week, something is always broken or not working- ladies toilet, sauna, pool, group classes, equipment at the gym. You can’t plan advance! like today I wanted to swim, but noooo. All the equipment is old and most trainers are not friendly. And it’s dirty and dusty. And this “pleasure” is 88£ monthly!!! it's ugly and disappointing. if you have a choice (unfortunately, I don't) then go to another gym

Pool / steam room closed, sauna is at 55 degrees and the gym equipment is either broken or unavailable. One of the worst managed gyms I've been in. At least they have hot water in the showers if you can look beyond the dirt.

Machines are out of use for 4 months with no estimated time of being fixed! Jacuzzi has been closed down, despite energy prices falling. No towel is provided anymore. In essence it's a huge disaster at the gym!!!!