So glad to see Christine and Sharon back behind the counter. They are sooo friendly , welcoming and helpful, lovely to browse round shop and then have something to eat .There is only one thing that needs improvement, and that is the toilets. Just an update and some diffusers and all would be perfect, but that won't stop daughters and I from going.

A good place to visit to get anything home related specially curtains and bedding. Can get some nice items, and has a cafe inside to. Parking right outside.

Be careful when buying bedding from Dunelm!!!! Awful service - bought a duvet cover set marked as a double and placed under the Double section on the sale table - drove home, opened it - saw it was in fact a single - immediately drove all the way back to Dunelm to be told they would not exchange it as the seal was broken - and it is hygiene control!!! I was not in possession of the set for an hour!!!! I was extremely disappointed as in my opinion it is their duty to label and place their stock correctly!!!! Rather use Amazon for bedding - at least you get what you pay for or get it replaced with no problem!!!!!

Oh dear.... The shop itself offers a plethora of textiles and homemaking goods which are very good value and the shelves were well stocked and tidy. BUT our experience of exceptionally rude staff meant our visit was marred unnecessarily. The man at the curtain department really didn't want to be there and was very rude and off-hand not only to me but several other customers. The 2 young guys at the café servery were more intent on their own banter they left customers waiting to be served whilst they argued about whose break was upcoming and who was working the hardest.... not a good experience 😕 Certainly the staff need some customer service training as soon as possible.

Like shopping there but you must get the lift sorted or install another one as the current one is often out of action. I can't do stairs easily nor can mums with pushchairs & older people. It really isn't good enough.

Love Dunelm, and the Stevenage branch is one of the best. Friendly and helpful staff. Always full of lovely things for the home, nicely laid out and reasonably priced. Coffee shop upstairs is very good - apple pie especially!

The guy Callum there was excellent. He was sorting out a short queue so it went quicker. Then we had a click and collect, large chair. I offered to carry but he carried it to the car and helped get it in. What a legend, cheers Callum hats off to you

Lovely store with great products for the home. I like the location of the store as it’s close to other retail outlets. Convenient and also has a cafe! The cafe tables needed clearing and cleaning however I did enjoy my coffee.

Visited the cafe for coffee & a toasted sandwich. Also treated ourselves to the apple pie. Oh my goodness. The apple pie is to die for. Staff were friendly and polite, also quick service.

Good place for semi-decent household goods. Always have offer’s available on items. Good staff. Free Parking on site

I know it was sale time, but lots of items in the wrong place, so really needed to check wording on price tag to get the right price. We was looking for storage and recycling bins. Found more lids than boxes/bins. Not impressed this time. Normally things are more clear.

I Had to return a light fitting bought on 28th Nov. Due to illness and availability of an electrician I found out on 27th Jan the light fitting was not suitable for my low ceilings. On return I was told a credit note was not available and I would have to exchange for goods today for £95.00 . So I bought a replacement light fitting and had to scour the store to spend the rest of the money. I didn't want to waste the money buying something I really didn't need or want just to use up the money. I would think a credit on my account could have been a good idea. Your staff were very diplomatic and handled the situation very well . I felt very sorry for her explaing the stores policy having it told to her over a head set. I wanted to take the headset and speak to the person on the other end to make my utter disappointment on the stores policy.

Visited the St Albans store.Stopped in the cafe.We had a hot chocolate and a Mocha.The young Server was very pleasant and polite but bless him,no barista!He clearly needed more training.We also watched him empty bins and then serve more customers without obviously washing his hands.Many of the empty tables were unclean. The food and drink is thankfully very reasonably priced. As we sat and finished our drinks, a few of the staff members were sitting at a table nearby and fairly raucous.Could do better Dunelm.Not a good reflection on the company.

The Isles were full of stock waiting to be put on shelves so it was very difficult to move around the store. The goods were very expensive. Unfortunately the staff I encountered were not at all helpful. I probably won't use this store in future.

Met a friend for lunch today. Whole of carpark like an ice rink as not salted(surely you have a duty of care to your customers)?. Cafe was freezing cold and when I used the loo, one cubicle was locked and in only available loo, seat chipped and marked toilet bowl similar. Pretty poor considering you sell loo seats! Will be sending complaint in to manager. Only reason I didn't Make a fuss then was I was being treated by a friend.

Careful when you by things from Dunelm online store they didn't refund you. It's happening with me I ordered online but they didn't have the item so they messaged me that I was going to be refunded but I am waiting almost one month and no refund. I contacted the costumer service and they can't do nothing.

Used to love it... but its a bit messy now. Stuff just dumped all around, aisles blocked. Like for like not always near each other to compare. On plus side canteen nice but needs decorating updated...and those toilets are dire.

I alway look for a dunelm when I need bedding ect, went in her asked for help at the front door, the male pointed to were I needed to be, no real help tbh, but a fantastic lady I pulled to one site, ( member of staff) assisted me marvellous, fantastic lady new exactly what I ment, showed me 3 or 4 examples, explaining everything to me perfectly. Am just a man living in a van I said, she smiled and said you will be warm in this, and she was correct, am sorry I didn't catch her name, and excellent counter staff to, Thank you

Always a good experience whether it's click and collect, in store browsing or stopping for a coffee. A warm welcome on arrival and friendly, helpful staff both in store and upstairs in the café.

Stuck with goods I can't return because their email receipt failed. Four visits to store and four phone calls to the manager that have never been returned. Always get a paper receipt when you shop here.

Good place to see many products all under one roof, especially useful if you're setting up a new home. Efficient on line ordering service with either home delivery or free pick up at the store of your choice.

It has a wide selection of so many things. There's a good choice with ranges from reasonable to expensive, but all seem good quality for the money. Not so sure about some goods which were displayed damaged but, to my mind, at least you know NOT to buy said items. I chose to try the cafe, which I found to be very reasonably priced, nice menu choices, attentive staff so great service.i really enjoyed my early supper. Parking is readily available.

Got a great welcome as we came into the shop. Found everything we needed, and more.

If I could give no stars, I would. Having recently moved house, we have spent over £500 in Dunelm, Stevenage recently. On two occasions, we have needed to return faulty goods (a leaking lava lamp and a bathroom cabinet with very wonky, fixed shelves). On both occasions, the products were in Dunelm branded boxes and we had the receipts. The staff could not have been any more obstructive or less helpful. They don’t listen to customers, they go out of their way to avoid exchange or refund. Check your goods as soon as you get home-you only have 28 days to return anything and they will not make any exceptions, for any reason. I have made my last purchase from Dunelm

Let's just say bad customer service experience. I felt like they didn't want me to be there🤦‍♂️🤷‍♂️

My first time there. I have to say I was impressed with the whole layout and variety of stock. Got all I needed, I will be going back.

My first trip to a Dunelm and I'd say it was a little bit underwhelming to be honest. That said I guess it doesn't help if you have absolutely no need to buy any homeward goods as I was simply accompanying my mum and brother who were on a mission to buy window blinds. Lots of homeware stuff at good prices though. And excellent parking.