5/5 Wilson Leon B. 9 months ago on Google
To
who
it
may
concern
Today
Tuesday
8th
August
2023,
After
yet
another
failure
by
my
GP
surgery,
I
had
Acacian
to
visit
urgent
care,
walk-in
centre
at
St.
Charles
Square
I
haven’t
never
used
a
facility
like
this
before
I
had
low
expectations
Needless
to
say
I
have
been
overwhelmed
by
the
excellence
and
dedication
of
two
individuals.
They
are
both
nurse
practitioners
and
they
have
gone
above
and
beyond
in
caring
for
me
today.
I
have
never
been
more
grateful
to
another
person
as
I
have
been
today.
my
experience
of
this
excellent
NHS
facility
started
with
the
very
polite
and
efficient
receptionist
and
the
first
nurse
practitioner
who
saw
me
whilst
I
am
unsure
of
her
name.
She
identified
her
colleague
who
I
have
undying
appreciation.
For
this
individual
took
the
time
between
patience
to
care
for
me.
she
was
polite,
efficient
professional
and
went
above
and
beyond
to
care
for
me,
making
do
with
what
she
had.
She
was
able
to
sort
out
my
feet
and
legs,
which
I
was
told
that
I
would
have
to
wait
until
an
emergency
referral
could
be
made
to
a
specialist
medical
department,
but
Eileen
Carneye
-
Jone
my
superstar,
nurse
practitioner
who
is
not
having
this.
She
put
me
in
a
side
room
and
treated
me
in
between
other
clients.
As
I
would
need
extra
time.
There
are
no
words
to
say
how
great
and
wonderful
this
lady
is
she
took
the
steps
necessary
so
that
my
urgent
referral
was
no
longer
necessary.
Not
just
saying
your
referral
has
been
rejected.
She
left
me
feeling
in
such
a
high
of
emotion
and
appreciation
for
five
stars
10
out
of
10
just
does
not
cut
it
an
angel
in
grey
from
the
bottom
of
my
heart,
I’m
truly
thankful,
you
have
done
in
an
hour
and
a
half
what
my
GP
surgery
has
been
avoiding
to
do
for
the
last
four
months
plus
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