Waited 8 hours to get intravenous doxycycline because the dr was too busy to put the order in. In the er in the first place because a biopsy gone bad. Two different “medical professionals” stuck me 3 times to get the right vein. And the sticking part is the very reason I’m here. After my biopsy, I noticed pain in my hand and arm. It took 6 hours for my physician assistant to tell her supervising dr what was going on. Two lines of talking to me, he figured out what was wrong but took 4 hours to put the order in. Then suggested I stay over night for one hour of medication. It’s all a scam. Cleveland clinic is terrible. Update * 4 weeks later, I get a bill for $7,629 for a one night stay for something THEY caused! I hate this place. I’ve worked for them and then quit and received care for them. Comprehensively, they’re the worse hospital to date. They may have a history of being the best but in my experience, the last two years, they’re not worth your insurance premium.

I find the Clinic to be the best hospital in the world. My husband had cancer and their Doctors are amazing. BUT the emergency on E 90 is like a third world country emergency center. It does not hold up to there stander's. The wait time is outrageous and they just don’t care. God help anyone that has to wait there. Once you get in to see the doctor after many hours of waiting it is back to top quality care. (I spoke to a nurse in the wait area and explained that our Cle Clinic doc said we need to see an emergency doc right away because he had a blood clot and his doc had called ahead to get us in right away. She could of carried less and told me we could be there until midnight waiting) thank God I was able to reach his surgeon after a 3 hr wait once they heard from him they took him in right away and gave him quality care.

Cleveland Clinic should not even bother to have an emergency room, if this is what they call it. I brought my husband here from Detroit, Michigan as he was in a severe state of weakness and shortness of breath following bypass surgery and valve replacement in February. We waited three hours, before I took him and left (in a wheelchair). Many others there had waited far longer, and kept being told that no one could be seen until a bed opened in the ER by a patient discharge, or admission. None of which occurred during our time there. When I finally asked for a nurse, I was told there were lots of people with serious issues that she was taking care of, lots, and that my husband was still in the 'high priority' list (after three hours). Appalling. We took him to the University of Michigan Emergency Room (which was undergoing a surge of Covid cases) and in 25 minutes, we were registered, triaged, and back with three nurses. Within 2 hours, we were admitted, being told my husband was a very sick man-as we knew. I am not going to dwell on the Cleveland Clinic ER rudeness, or lack of caring, nor the filth of the place, but if you have someone who is in need of medical attention now-DO NOT GO THERE. I also cancelled my appointment for a consultation at the Clinic on 5/24. If this is what they consider being No. 1 is, they are sorely mistaken. Thank God for the University of Michigan ER and Hospital, where my husband is finally getting the care he desparately needed. I would post no stars if I could.

What has happened to the Cleveland clinic it is dirty nasty ghetto the people that work here have no manners this place is complete trash. I have been a patient here since 2014 and it is at its absolute worst. The people at check in are cussing being loud about personal business people don't want to hear this when they feel the worst. Cleveland clinic is suppose to be one of the best and i would say they have hit rock bottom please step up the professionalism

Yep - you’ll likely have to wait a long time, even a very long time, to get in - and even longer for a room in the hospital. Because they’re good. Nurse Brian deserves a gold star - I asked for an angel and there he was. Super awesome guy. We drive from 3-4 hours away to get to a decent hospital when it matters, and this is the one.

This ER is the worst and if I could give zero, I would. We brought my dad in for a really bad headache and he was already throwing up in the ER and they still didn't do anything!! Rachael, the nursing assistant is the MOST UNPROFESSIONAL. Should never work in the ER department!! We understand that it can be really busy and might be short staffed but we waited for 6 hours!! We left and drove to the ER in Lakewood location and we were seen right away. My dad had to have a major brain surgery. He deteriorated very quickly when we got to Lakewood. If we were seen immediately in the main campus, it might have not been this bad!!! Something needs to change in this location to better assist their patients!!!

I brought my better half into the ER because she was having uncontrollable seizures. She is not prone to having seizures and I let the triage doctor know this. After almost SEVEN (7) HOURS, she was not seen. She was seizing the entire time we were sitting there. We had to leave because she literally collapsed in the wheelchair due to exhaustion. The other patients couldn't believe what they were witnessing. When I asked if they had any idea how much longer at hour number six (6), I was told no we don't have that information. The treatment of patients like this is INHUMANE!!! The only staff worth giving kudos for was the vallet and the security guards. The Cleveland Clinic might be a top notch facility but their ER sure isn't. Might be time to revamp your policies

The ER is the absolute worst! Guaranteed long wait even if you’re there because you may have had a stroke- I guess time doesn’t matter to the Cleveland clinic ER if you’ve had a stroke. I called to speak with them after my dad was in the waiting room for 2 hours and was told they just don’t have room for him and they take people back based on how sick they are- possible stroke must not be sick enough to be seen? So sad- how does a great hospital have such a terrible ER?! There needs to be a way to bypass the ER, get the tests you need, and see the appropriate specialist. But no, if you want to be at the best hospital for a serious illness you’re forced to go to the worst ER. Do better Cleveland Clinic!

Absolute worst hospital I’ve ever experienced. If you do not want to do your job any work in the medical field then get into a different field. I’ve worked in the medical field for seven years there’s no need for the extra I’m new to the area. I called and asked if they could help me out of my car because my lower right back was in excruciating pain and I literally had to crawl to my car to get into it to begin with! I didn’t want to fall, so I need help out of the car Needless to say they were not willing to help me at all. The lady told me walk through the double doors there’s a wheelchair sit in it and come in. After being told multiple times that I can’t stand on my own. If you do not want to do your job, then don’t however, if you work in the medical profession, taking care of people that are sick and you don’t want to do your job, get another one. The whole purpose of your job is to help people and you couldn’t even help me from my car to a wheelchair.

If I could give zero stars, I would. I've been a patient of the clinic for about a year. The first doctor I saw was great. The second doctor did extensive testing and then refused to follow up with it. After multiple attempts with incompetent staff members I finally was transferred to a different doctor after waiting another month I went to check the location of my new doctor only to be let down yet again because the appointment is not has not been scheduled. Did I mention I am 5 hours away from this so-called clinic. I have waisted so much time and effort to find out why my heart and lungs are failing only to be let down by one of the "best" clinics in the country. Save your time they have no idea what they are doing.

After arriving at the Cleveland Clinic ER department at 4PM there was a full house with only a few chairs to be found .After signing in the receptionist was polite and did her job to get us seen by the triage nurse who immediately seen usand got us signed in.Then the circus started and a continuous flow of I'll people coming in and know one being taken in the back,as the hours went by still know patients being called for treatment. It was 4am 12 hours later when we were called back for treatment in the meantime sick people we leaving cause of frustration and the second shift receptionist was rude to answer any questions as to how long it would take for treatment. At that time the receptionist and four security guards were having fun laughing and singing out loud which was totally inappropriate with a room full of sick people. Just a word of caution this could happen to you.

I waited over 3 hours and still was not seen. I very politely asked if they could inquire on where I was on going to a room provided there weren't any emergencies and they said no. They won't do that. I was told 2 hours when I got here and after 3 and a half I left. I was sent here by another facility due the condition I was in. Never again. Cc is going downhill really fast

I went there yesterday with a lower back pain, when I got there there was nobody in the emergency room and they took me right away to just take my temperature and weight. I waited more than an hour to call me out when I was the only patient in the emergency room. I had to leave because I couldn't deal with the pain and when I left the emergency room, they called me stating they were looking for me for over 15 minutes when I was sitting right in front of the front desk. I'm a client of the clinic itself and it was my 1st time being in the emergency room and it will be my last time.

This hospital is going down hill. You are just a number to them. I went there and the waiting room was full of diverse people. I left because I got tired of waiting went home and came back later to see if it died down, and the only people left was dark skinned people and others who looked homeless. They pick and choose who they want to see not in the order of just critical like they say. They took back almost all the white folks and upper class one! Very racist and judgmental ER. Also dr Brader very very unprofessional and rude. I went in for passing out, and loss of appetite with blood in stool, and generally feeling very ill. Instead of listening to my symptoms he straight cuts me off to say I have an eating disorder??? Like no I just tried to tell you I’ve been so sick for the past month no appetite and weight loss, blood in stool?? He discharged me from triage room, very unprofessional. I left and ended up passing out went to UH and I was in hypovhelomic shock! I will be seeking an attorney for medical neglect.

Arrived at 9pm for what felt like a severely broken finger. It is now 3am. Not very busy. But I am still sitting here waiting. I am so close to just walking out and forgetting treatment. Doesn't seem like a very good hospital whatsoever. Longest wait time I have ever experienced in my entire lifetime. And I suffer from many health issues so have been in and out of dozens of different Ears and Doctors offices. Wish I could rate 0 star. They really don't deserve a single star added

Worse ER in all of Cleveland they are so unprofessional at the front desk, slower than any other emergency room and the staff all have attitudes aside from the nurses that does your check ins. They do not practice social distance enough and is always “short staffed” people will die in the waiting room before they are even seen. This is recurrent l, you’d think they’d find a solution to this ongoing issue but we all know this location simply doesn’t care.

This emergency room is the worst. Came in at 11:00am at 4:00pm still have not been seen. It’s amazing that a world class facility is this bad. The front desk are just rude and give absolutely no updates. It’s amazing what you pay for after insurance coverage, and are treated like garbage.

The only fast thing about this emergency department is registration. Have been waiting 4 hours for a CT scan of my neck. Absolute disgrace of an emergency department.

I waited more than 6 hours to be seen by a doctor, I'm still waiting. They refused to give me an esteemed time to be seen. It is unreasonable to ask someone to wait indefinitely in the ED waiting room. This was my first and last experience with the Cleveland Clinic.

I brought a family member into the E.R. at Cleveland Clinic’s Main Campus, and from the female security person to the intake, staff assessing for vitals, the nurses, staff administering meds, both physicians, staff assisting with room changes and appropriate set up, every single last person was professional, courteous, attentive, patient, and kind. May God bless and keep you well Cleveland Clinic staff. Your service was offered with excellence which in my opinion speaks to your kind hearts and equipped professional brains. Thank You!!!

If I could give the emergency room a zero I absolutely would. I was referred from my doctor to go there because I had stoke like symptoms. Waited 5 and half hours just to leave, to travel 2hs back to the hospital who are aware of my condition. That car ride back what a NIGHTMARE. At 5 and half hours my left arm completely lost strength and I was in so much pain. I told them I have a history of TIA and a blood clot disorder. They said they couldn’t do anything about it right now. Nurse was rude. The floors were absolutely gross, do they even take pride in the place they work? They were treating patients out in the open for everyone to see and hear. I just feel like that is WRONG. Arguments with patients and front desk lady broke out. Just all around absolutely worst experience of my life, that could have cost me my life because of the lack of urgency, and care the emergency room shown. To not recommend to anyone to go to the Cleveland Clinic EMERGENCY ROOM.