The Home Depot image

The Home Depot

Hardware store Appliance store Home improvement store Tool store Paint store Lighting store Bathroom supply store Rug store Window treatment store Cabinet store

Chain home improvement retailer for tools, appliances & other products (some offer truck rentals). People often mention store, service,


Address

820 US-9, Queensbury, NY 12804, United States

Website

www.homedepot.com

Contact

+1 518-798-8301

Price rating

$ $$$

Rating on Google Maps

4.10 (755 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: store (7) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Highrolla1969 1 year ago on Google • 93 reviews
    Store always has carts in the way. Lacks employees and help. workers lack knowledge in their department and rely too much on their hand held devices. lacks communication between online inventory and what's actually there. Third time I wasted my time
    1 person found this review helpful 👍

  • 5/5 Peter H. 7 months ago on Google • 64 reviews
    Overall not a bad store. Lumber prices are low but nails,screws and fastener prices make up for that. Dan in plumbing and Bob in electrical are go to guys and are a true asset to the store.
    1 person found this review helpful 👍

  • 1/5 Michael B. 10 months ago on Google • 39 reviews
    This store was real trash. The lumber department, probably leader, or should be if not, Jim I was told his name was, made my entire day. He was sympathetic to my interesting project of making wooden shoes. Now, for a little background, I just got out of the hospital, due to a possible snake bite, and had been in pain for the last 14 hours before arriving to this store. The snake bite was on my foot. I do not choose to come in without shoes. I'd prefer to have had some. Well, the assistant store manager, whose conduct was so pathetic and futile, and the way he treats his employees, sorry, slaves in his mind, was so cruel that I could hardly bear to look at him. A truly ignoble human being. This man, as I just explained to you, mentioned something about the lack of shoes, and I need to get the heck out of there, now. He hardly engaged with my needs as a customer and human being, and would rather make money from others than money from someone who works hard in the Gospel of Perfection and in the fields of the hot sun. I was mostly done after Jim's stellar conduct. After this "manager" "showed" me one small detail I had missed, I just walked away from him, got my lumber, thanked Jim, and paid. The cashier was nice too. You should quit this empty job if you're reading; they'll use you up and make you depressed. Whether it's $0.50 or $5000, you should treat all people the same. Jim should be promoted. The assistant store 'manager' should be fired for his incompetence and inability to listen to what is actually being said. Jim, move on from this pathetic place. Have a good day. :)
    1 person found this review helpful 👍

  • 4/5 Fred A. 5 years ago on Google • 1459 reviews
    Dropped by to pick up some rubber mulch and electrical supplies. Mostly things that are hard to get back in NYC, even via mailorder. Fortunately everything was in stock and priced well. I also found the staff to be quite friendly and helpful. The only negative thing I could see was that the nursery and outdoor areas were a bit messy and cluttered.

  • 5/5 Staniel Das B. 1 year ago on Google • 38 reviews
    An excellent place to shop. I have been going here often of late, buying tools, home supplies, light bulbs, and Ive always been treated very well by staff, with reasonable prices. Its not enough to ding it a star, but I have had some issues with their self checkout machines. They often ask me to sign up for a credit card, and don't really seem to know what to do when I say no.

  • 1/5 Joe J. 9 months ago on Google • 33 reviews
    I don't like how they switched all their lawn and garden tools to electric. You can no longer buy any parts to service gas powered home depot exclusive tools. All they have is an end cap with random parts rather than common parts, nothing specofic, all generic so its a roll of the dice if it will fit. When employees tell you to go to Amazon that tells me everyone there knows they sell a whole lot of nothing.

  • 5/5 Heather C. 10 months ago on Google • 31 reviews
    Excellent job! Went on Tuesday to buy a fridge, the associate was ver helpful. My washer literally died the next day...back on Thursday for a new washer....amazing service from all!!! The man in appliances had my washer already loaded within minutes, as I had called before going. AMAZING, would love to have them acknowledged for great service!

  • 5/5 Anna G. 6 months ago on Google • 24 reviews
    Really great customer service. Thank you especially to Christine (and the manager) I called with a issue with a product I received and they really went above and beyond to help me.

  • 5/5 Dita 5 months ago on Google • 22 reviews
    OUTSTANDING SERVICE! I had the pleasure of being assisted by a lady (Did not catch her name but she is a cute girl with blond ends, has 3 dogs and lived in north Carolina) and her expertise and dedication were truly impressive. She went out of her way to ensure we found what we needed, offering valuable advice and assistance. Her friendly demeanor and extensive knowledge made my shopping experience delightful. Home Depot is lucky to have such a fantastic and knowledgeable team member like her! She Is AMAZING ! 👏

  • 1/5 Julia D. 6 months ago on Google • 8 reviews
    Horrible customer service! Don't shop there. I bought a stove from them on Black Friday. They said they can deliver in a week. Michelle who works at appliance department who sold me the stove told me to call National Grid and they r gonna come in and disconnect my natural gas one and set up new outlet for electric. National Grid don't provide this service which i found out 24 hours before new stove was coming. I called the store and spoke to Michele who was twisting my words and then hung up on me. Then I called the manager and he also was rude and said he can't help. This was the last time I'm buying anything from them


Call +1 518-798-8301 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Assembly service
  • Recycling
    • ✓️ Batteries
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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