This is a hospital. Parking was DECENT. Only reason this hospital is getting a 3 star is because of the Lab department. The employees there were not too good, pretty bad. They just stood there arguing about who had to stay and work and who could go home... for about 5 minutes stright while the lobby was packed and waiting for them to do labs. Pretty bad. Women's health department also had some angry woman working the desk. Why is everyone so angry?

Took my elderly father to the ER for pain in the crease of his leg. Were there for 8 hrs just to be sent home and told to call for surgery. While calling for surgery the next day, person on the line said to go back to the ER because they were concerned the pain was spreading and could be serious. Wouldn't make the surgery appointment. Went to the ER just to be there 5 hrs and be sent home. Had an appointment scheduled for 4 days after last ER visit. Show up 15 min early. About 45 min after appointment time were told the doctor would not be in. They find another doctor to take a look at my father (who has been dealing with the pain for a week now). The doctor didn't review the records from the 2 ER visits. Sent us home, once again, telling to call to schedule surgery. As a matter of fact, this doctor told my father not to worry that this issue will not kill him. Sadly, my father is too accustomed to the military medical facilities that he does not want to go to the civilian doctors. I will definitely try to convince him otherwise in the future. The treatment of patients is horrible. It seems they do not have to worry about keeping their jobs and therefore do as they please. So disappointing since many of the active duty have no choice but to use this facility. I read other reviews and it seems to be an issue for too many people (active duty, spouses, children), but nothing is being done to improve. Where does someone go to make a change?

In the two years we have been living here, I’d say we are only able to see our regular provider 50% of the time, and that’s if I’m being generous and including appointments with other providers who have availability. When you call to make an appointment, be prepared that they won’t be able to see you within 48 hours. So when you ask to speak to a nurse, they will send you (and everyone else) to the ER. This is where the fun really starts! I’ve never waited less than 5 hours in the ER. And that’s just until they can call you back to be seen. Expect another hour or two once you’re in a patient room. Welcome to socialized medicine, where access to care is equally bad for everyone.

I Went to the ER few days ago and waited 6 hours just got an X-ray done. This is extremely disturbing and disappointing to see how the hospital is in efficient and careless for their patients. They always claim to be busy but we don’t see any emergency at the hospital. The nurses and the hospital staff were sitting down and laughing while we wait from 2200 to 0430. I hope someone takes notice and take the appropriate action to solve this issue

These people have GOT to get it together. Terrible doctors that legitimately don’t know what they’re talking about, even regarding medications. Shoddy reception, ZERO COMMUNICATION between nurses and other staff, and the longest waiting times I’ve ever experienced in my life. They handed me a box with a syringe and medication in it at the pharmacy with no other instructions whatsoever. I have no idea how to inject myself with medication. This is absolute nonsense and a shame to the military folks that they’re supposed to be taking care of.

My 7 month old baby wasn’t feeling well I decided to call the tricare nurse advice line who instructed me to go to the ER and get checked. It took 1 hour to be seen people who arrived after us were seen before her. It took another hour for a doctor to come see us and when he told us he would be right back he didn’t return at all the nurse who was in charge of us came back an hour later to discharge us and give us instructions for care. As a parent this experience was infuriating and disappointing definitely taking her elsewhere if she ever has an emergency again.

Have been trying to get in contact with someone from member services since Tuesday and have not gotten a response. The only area of this hospital that answers the phone is patient advocates and even after I spoke to them I still haven’t gotten a call from member services. I just need a referral so I can go to a specialist near me and not have to drive an hour to Fort Belvoir but have to wait a month to get an initial appointment where I won’t even be able to get a referral. It is so frustrating and this is why I do not want to go to the specialist on base because of the unreliability of whether or not I will be able to get in contact with someone.

they simple don't care about you. they don't even check your appointment and why you visit. civi Docs are horrible. get the fxxxx out of here!!! you don't care about service member don't be there and give them permanent profiles!! because of quake Docs like you SM suffer more from the injury and they get more unnecessary injuries and profiles. this place is horrible at all level. they sounds like fake doctors.... wow what a disgraceful place.

Overall my first experiences at this hospital have been surprisingly good. I was able to secure and attend my first appointment at this hospital with my primary care team quickly despite obstacles on the phone to get established at this hospital at my new address. I parked at the ER area and took the wrong route to the hospital on my first day, but I was able to navigate the hospital to get to the correct location. I like how I was able to get almost everything done immediately: my appointment, pharmacy refill, medical records release forms, and address the doctors I needed for different ailments in one day. It took me six hours to get all this done at this hospital, since I arrived at my first appointment an hour early. Despite the hours spent here, it was quiet and peaceful - no lines or anxiety. This was the most ideal doctor and hospital visit I ever had. Peaceful, spacious and inviting lobby area, easy to locate appointment, gift shop, & pharmacy location, and a Starbucks on the third floor to enjoy iced coffee. It was easy finding the parking lot of the front of the hospital where the hospital's pharmacy is located. Going to the hospital and my first doctor appointments at a new address are always stressful to me due to numerous past experiences, so I was elated to finally have a good firsthand experience.

Beautiful hospital. Nice and clean with comfortable chairs to wait at the Lobby and Pharmacy. Great customer service and atmosphere. I'm proud of everybody at Ft. Belvoir Army Base in Virginia. God bless you all. Thanks for your service and fantastic job everyone! Blessings.🙏🙏♥️

I go to family medicine part of Ft Belvior because I’m pregnant, I put 2 stars because I personally Like my OB, but trying to call in to the coordinator is difficult. Same with calling in to normal reception. No one ever answers the phone, if they do they put me on hold for 16-20 min and STILL don’t pick up. I’m appalled at the service here, and so was the Inova ER I had to go to multiple times for weird stuff that was happening and I didn’t know if it was normal or not because I could NOT reach my OB. This is so stressful and I think if I would have known this information I wouldn’t have even gone to Fort Belvior to begin with. It’s not really worth wasting your time, especially if this is ur first pregnancy. You are going to have weird symptoms and questions and then have to resort to the ER to make sure everything is okay because it’s quicker going there then just trying to call into this place.

I cannot thank the wonderful staff in the ER enough for their exceptional treatment. Everyone was so patient, knowledgeable and friendly and helped me quickly to figure out what was going on. I do not understand the low rating here on google at all. Maybe if people wouldn't use the ER as a regular clinic and actually only show up with an emergency, they would be treated more efficiently. It was mind-blowing to watch how the vast majority just wanted to get a Covid test taking away capacities for people with actual emergencies.

I cannot thank the wonderful staff in the ER enough for their exceptional treatment. Everyone was so patient, knowledgeable and friendly and helped me quickly to figure out what was going on. I do not understand the low rating here on google at all. Maybe if people wouldn't use the ER as a regular clinic and actually only show up with an emergency, they would be treated more efficiently. It was mind-blowing to watch how the vast majority just wanted to get a Covid test taking away capacities for people with actual emergencies

5 hrs to be seen at ER on 12/31 for an issue that I knew only needed meds. I'll try Walter Reed next time. Can't be worse than that. Those last 2 hours in a room with no updates. Speed of operations was just slow which matched the attending physicians speed. Made since once I actually got seen.

The hospital itself may be fine, but the appointment system for their clinics leaves a lot to be desired. Sunday found myself in the Emergency room. Long story short, I needed an MRI and a visit to the Neurosurgeon for some multilevel degeneration in my c-spine. Being military-funded, you can't just go do these things, you have to schedule an appointment back with your primary care provider first. To their credit, I received an appointment with the Nurse Provider at 0945 the next day. She concurred with the two docs from the ER, put in the referrals, and proscribed 800mg of Motrin. I would say it is a placebo, but either it just seems better after two days, or dealing with the system has effectively taken my mind off the pain. So, she tells me you can schedule the MRI now, but will have to wait 48 hours to activate the referral for the Neurosurgeon. I called yesterday, the same day I returned from the NP, and got an "All available representatives are busy; please leave a message." I did but received no response. Today called at 0700 to get the message that they were not open until 0715. I called back at 0730 and was #28 in the queue. It wound its way down to #1 shortly before the two-hour mark and then promptly disconnected me at the two-hour mark. I called back, left a second message, and then called the Patient Advocate. She patched me to the CT team, which forwarded me to the Imaging team, who told me they couldn't do anything concerning making appointments; I would have to call the number I used earlier. When I explained my problem, they were sorry, but they could do nothing. I called the appointment line again, #39 in the queue, two hours, down to one, and cut off. I called the third time. I started at #21, and the cycle repeated, down to one, and cut off at two hours. I called the Patient Advocate back; she remembered me and offered to take my information down and deliver it to them. I told her I had already left two messages and didn't get a return, so I asked, Why should I get one from this? She said they have three days to respond to a query from the Patient Advocate. I told her that didn't seem to help me with my lack of appointment problem. She agreed and connected me back to the MRI department. Progress now, he also recognized me from calling earlier and could sense the frustration in my voice. Perhaps I told them, but either way, he gave me the phone number of the head of the department. I called and explained my issue. He was contrite and told me he didn't know why the system was cutting me off after two hours. I was thinking why does it take two hours in the first place. now multiply that by the three times I went through the process, and I really can't fathom the why. Turns out he can make appointments. He took my information and came back to tell me they don't have any appointments available, but if I was willing to travel to Dumfries (about 40 minutes/25 miles) they have openings. I said sure, I take the first you have. I now have an appointment 18 days from now. Wow, just wow.

Consistently the worst MTF in the area. Whoever commands this facility should be relieved of command. The staff and med techs are always rude and the pharmacy wait times are ridiculous. There is zero bedside manner and the civilian employees treat patients poorly because they think they can…proving that “leadership” has enabled this behavior. It’s not surprising this military medical facility is so poor. After all…what do call the person who graduated last in their medical class? Captain.

If I could give this place negative 5 stars, I would! Trying to schedule an appointment with radiology for an ultrasound is practically impossible. I have been calling the radiology department for over 2 weeks now, have left voicemail messages and yet have received a call back. You would think being pregnant and needing an ultrasound would be much easier. There is no other phone number to call to make an appointment. It leaves you with the only option of going in person. For me personally that unacceptable, since I am a working spouse and mother. The military facilities are so far behind in regards to making accessibility much easier. The drive alone is 45 mins and just to make an appointment it's ridiculous. Between Fort Belvoir having horrible reviews and Bethesda, is feels impossible to choose where should I get OBGYN and Delivery treatment. It's frustrating and heartbreaking that such a simple thing is made into such a headache!

This is an overview of my interactions with the pharmacy agents who handle communications with the public. Every time that I interact with these agents via phone I'm always very, very impressed with the professionalism,efficiency and plain 'niceness' of these agents. Pls compliment them for me-they deserve it.

Got to the ER and heard other patients say they have been waiting 3 to 5 hours. We have already waited a little over an hour. Im not sure but between MHS Genesis hold times and the face to face wait times I would say you are failing. Folks coughing not wearing masks, spreading germs. Where are the safety precautions? Locked bathrooms. Where is an advocate or liaison after 5pm to monitor these issues? Do better, this is insane!

Checked in to the pharmacy using Q-Anywhere thinking it would save me time. When I arrived the pharmacy concierge asked if she could help me and I told her my ticket number. She laughed at me and said the wait is over two hours. The pharmacy isn't even half way full of patients and it will take them over two hours. I came to this pharmacy once after being released from the emergency room to pick up prescriptions and there was exactly zero inherent people there and it still took one hour to get the medicine. It is like this at all the military healthcare facilities. They really need consulting from private pharmacies that are in the business of filling prescriptions.

We have been calling the MRI clinic since 9:30 this morning and we still have not been able to make an appointment. Andrews AFB is even worse because they never answer nor give you the option to be in a que. Totally unacceptable.

This facility is infuriating. I can never get through to the clinic I need even when they are OPEN. I constantly get the recording, "no one is available to take your call" and then the phone is disconnected. This is unacceptable. Even calling the appointment line, I can't get through to make a sick appointment. The last time I was actually able to get my child in for an appointment, the ladies at the front desk of the pediatric clinic were loudly talking and laughing about "crack heads" and "crack babies." This conversation was beyond inappropriate and unprofessional. Fort Belvoir needs a quality check.

Wanted to give a huge shout-out to the incredible hospital Starbucks team. I've seen them go above and beyond for countless customers and work patiently in difficult situations in order to find a resolution. They're hardworking, multi-task so gracefully and deserve all the recognition! Ty, Destiny, Lucy, Rachel and the rest of the team- Y'all are so good to us. Thank you for all you do!

I have heard so many people complain about this hospital but we've been going here for 3 years and it is amazing. I did my whole pregnancy here. The only reason for someone not to love it is if they hate people caring about their opinion. Everyone was very kind and understanding and my birth went exactly how I wanted it. I was encouraged at times to do it another way but I just said no and they never brought it up again. Now 2 years later my baby loves her pediatrician and we got here for all our medical needs. Highly recommend :)

Was scheduled for partial knee replacement. Required to get a Sars 2 PCR test because I had to stay in the hospital over night after surgery. Test positive with the PCR test. However, I had no symptoms and tested negative using a rapid test. Bottom line, I had been infected but not contagest. I believe the hospital policy is over reaching, stringent and unnecessary. They should have performed my surgery.

If I could give negative reviews I would. Let me start this by saying I’ve worked in the ER and medical setting for past 14 years so I understand how busy things get Took my 13 month old son in because he had stuck his finger in a metal vent while I was wiping up a spill, and took off most of the skin around his finger to the first knuckle. We could not get it to stop bleeding with elevation, pressure, and adding more and more gauze and towels to his hand. We were handed gauze and placed in the waiting room for 4.5 hours while he’s still actively bleeding through and we kept having to go get more gauze from nurse (who never looked at wound to begin with). Approx. 12 people that came in after us were seen (I get some things are more emergent than others but a couple of them were fevers and coughs) Once we get back to a room it’s another hour until finally a resident that was leaving for the day came in and apologized to us because “they keep skipping your chart, no one wants to touch a one year old with a cut it’s not interesting enough”. He went and grabbed a PA and another resident who finally came in, cleaned half the wound (which is still oozing blood) and stuck steristrips on half the wound and then a bandaid on top (the bandaid was only covering one half the wound, and they put the adhesive part on the other half of the wound) I’ve submitted multiple ice complaints with zero response back, and my sons pediatrician said this is a recurrent problem with Ft Belvoir ER, they don’t want to treat children

One of the worst ran help lines I’ve seen in awhile. How are you going to tell a military member their military insurance only is accepted for civilian doctors and to get a civilian doctor to sign off on items that need to be filled out by military doctors? Retraining needs to be done expeditiously or start looking at the kind of “help” you’re actually providing or in this case not

I went to the pharmacy to refill a new prescription, I told the lady from the get go that I was a new dependent and new to the area. She was rude and disrespectful to me and tried to pawn me off to the exchange pharmacy (which doesn’t fill new prescriptions). Then when I told her that the exchange wouldn’t do that, she huffed and took my prescription. a gentleman filled my prescription. He was fast, but he gave me the wrong medicine with the wrong persons name on it and had the gall to blame me for my ID card not working right. I then corrected him that I needed a different medicine. He didn’t even know what was in the bottle and had to check with a supervisor!!! Ultimately I was upset by all this rude behavior and blaming so I asked them what I should do to fix my card so I could get out of there and since I had already gotten two cards and called more than ten times to get it corrected with DEERS they then yelled at me that it wasn’t their job to know and that I had to figure it out with my husband. To which I explained that he is deployed, so I’m on my own. They didn’t care and just rushed me out of there as quickly as possible. Terrible service, would not recommend to anyone!

one star is even too much!! I made appoint and surely said the purpose of visit and this chaotic Doc said she has 20 minutes before she's off? then what the heck is the point of appointment?? . just go to somewhere else even you have to drive two hours. better than wasting months. avoid at cost

My initial encounters with this hospital have been quite positive overall. Despite some phone barriers getting set up at this hospital at my new address, I managed to swiftly schedule and attend my first appointment with my primary care team. On my first day, I parked near the emergency room and took the wrong path to the hospital, but I managed to find my way around the facility and arrive at the right place. I enjoy that I was able to complete practically everything right away, including my appointment, a prescription refill, documents for the release of medical records, and visits with the doctors I needed for various illnesses all in one day.

The hospital is great. The pharmacy, on the other hand, is absolutely useless. It should not take hours after being discharged from the emergency room to receive prescribed medications. If 0 stars were an option, I would give it 0.

Normally on hold for 40min to 1 hour, appts are normally a month out or longer, zero help, You normally have to go to civilian doctors for everything, if I could give it 0 stars I would. Have an MRI, well go on hold for an hour..... ok we can schedule you in December, or wait 2 to 3 days call Humana and go off post.... oh we faxed it to the facility and it needs to go to the central scheduling center can you wait 2 to 3 hours and then call back.....ok now you can call the hospital and schedule an appt, does end of November or December sound good? Oh its going to take us a few days to send the imaging back.....can you book a follow up appt for end of January.....Doctor....you need surgery can you do March 7 months for something that should be done in a week! Completely unacceptable!!!

The gynecological clinic is full of gossip and mean doctors. They failed my husband in rotation despite that he wouldn’t even CHOOSE gynecology. The top doctor over there is idiotic doctor who doesn’t keep her promise. I know, it turned out for us well after all, but my husband had to repeat the unnecessary rotation! And, they have the worst bed for moms. I couldn’t sleep for 2 days after giving birth there 🤦🏻‍♀️

Excellent services in all the clinics I have visited including dermatology, physical therapy and ENT. Very large place so you will get your steps. Leave extra time to find your clinic for any appts. Beautiful facility and the staff I have met have been very friendly.

I was shocked at how well my husband was and still is being treated here. All the nurses were top notch, they really care about you, and went out of their way to do whatever they could for you. I’m really impressed, if I could give them more stars I would.

The ratings are low for a legit reason! This has to be the absolute worst medical facility I’ve ever experienced in my life… if you want effective services or even sub-par services, please do NOT go to the FT Belvoir Hospital. Monday: I took my 3yr old to the ER on a Monday. He was screaming with pain in his ears… we sat in the ER for 5hours waiting to see a physician, only to be informed that there were 2 people in front of us and we would still probably have to wait a couple hours. I refused to sit there another 3hours with my child in pain, surrounded by 24 other sick people. I took him home and treated him there as much as I could until the next day appointment. Tuesday, I followed up with his PCM. She got us in right away- my baby is still complaining about his ears. She diagnosed him with an ear infection. She wrote the prescription right away. Next, I activated the prescription through the text system and proceeded to the Pharmacy, located in Meadows Pavilion, to ensure follow up that the pharmacy had in fact received the information. I was stopped at the door by a tall, bald, Black male who informed me that I would have to wait for a return message saying the medication was ready for pickup. I showed him the messages in my phone and he assured me that everything was done properly and that the prescription would be filled right away. I told him it was important because my child has been crying, in excruciating pain— he again told me not to worry, but I had to wait. Wednesday- this is day three (1500hrs)… I call the pharmacy to check on my child’s medication. The representative tells me that they have not input his medication because the system is down… I am furious. I asked her why did they not inform me when my child is in pain and in need of medication. I asked her to please out source with the local pharmacy. She acted very nonchalant as If this situation is not emergent. An hour later, I call the pharmacy back and they still had not transferred the prescription. I asked the representative why she had not called me to inform me that they had not made the transfer. I walked into the pharmacy and asked them to call the Belvoir pharmacy and still no progress from Belvoir’s end. After several hours of waiting and no medication, I am here writing a review explaining the reasons why you should never go to Ft Belvoir Hospital. I have literally given up and taking my child to the local Urgent Care!! I absolutely hate this experience and pray it does not happen to anyone else!! Shame on you Fort Belvoir Hospital!!!