My mother spent a few days in the ICU. While the help she got was very good, my review is more based on my own personal experience. I was simply trying to catch some sleep in the lobby over-night, and every single night I was here i had a security team of 4+ guards wake me up and surround me, saying I was not allowed to be there. I was even told by a supervisor I could stay there, and still have been getting harassed by security for wanting to be close to my loved one. Not to mention witnessing this guard do the same thing I was doing (see picture). I cannot believe that this hospital’s policy is to harass and wake up people who are on little to no sleep, just for falling asleep in a chair in the lobby.

The services that my father and family received from Doctors and Nursing staff was friendly, and ensure that I was properly informed about my father's health and care. The Nursing staff continuously provided a caring atmosphere to ensure the comfort of their patients. I applaud the level of commitment and passion that the staff has for their patients.

The new system for check in here is very bad, and this is a hospital, which hinders patients and critical cases. It must be abolished. The hospital is wonderful

Horrible experience!… I sat in this hospital for over 5 hours in the emergency room. Staff was completely inattentive… I had to ask for status updates constantly no one could tell me what was going on other than this doctor had to talk to this doctor. They refused to allow me to leave saying that it would be against medical advice even though I already spoke to several doctors and they agreed that I could leave and come back. I will never come back here. I have been sitting here in extreme pain and no one seems to care… you are just a number here… spend your money and insurance premium else where.

If you care about your loved ones don't send them to VHC. The Doctors are completely disconnected from the nurses because the Doctors work for Kaiser and the staff doesn't. This is why they are unable to coordinate care and do things like not give my 84 year old mother an MRI after a minor stroke. She has had multiple MRI's there but all of a sudden there is a tiny scrap of non ferrus metal in her back and they will not give her one. (Its been there for 45 years) 3 days of bills over nothing. I hate that place. Never again .

My husband has been in acute rehab at VHC for two weeks now. The staff and the nurses and the therapists and the aids are all amazing. They really care about their patients and also their caregivers. We feel like when we are released we will have the skills needed to tackle rehab at home. Thank you very much VHC and keep up the good work.

If I could give zero stars, I would. I was lied to by nursing staff and one ER Dr that my labs look great. I asked to see my results and was told I was unable to view them until I was discharged. I insisted and staff begrudgingly printed out a copy. My labs were not "great". On the contrary, there were several issues. The replacement Dr came in and repeated the lies, unaware that I had a copy If you are able, do not come to this hospital

Dr Jha, endocrinologist office on the 4th floor, there is only a 5 to10 minute grace period but it should be a 15 to 20 min grace period. First of all the Dr.Office is inside the hospital, and due to COVID-19 only 4 to the elevator. The parking lot is not that big and people are parked over the line. If you have an appointment here, please get here 20 to 30 minutes before your appointment.

I like this hospital, very clean and great staff. But I want to very much appreciate the lady that did my ultrasound in the ER, Miss Rosean, I’m sorry if I spelled her name wrong, but she made me feel so good, my pain went away. She was very polite and gentle, such a sweet lady. People like her deserve the world. Thank you so much Miss R ❤️ I hope she sees this but I made sure to thank her face to face.

I entered the emergency room September 2023 via ambulance with a life threatening medical emergency. Upon arrival I was immediately assessed by two physicians. I was assured that I have come to the right place and that I will be taken care of. There was no mention of insurance. Instead a battery of tests was ordered and blood draws were taken. Nurses frequently entered the examination room to answer any questions I had or just popped in to ask if I needed anything. Within two hours my condition was diagnosed and a plan of action was explained to me as I was admitted to the floor. In addition to the excellent care I received in the emergency department, I was impressed by the cleanliness. As I entered the floor I was approached by caring and knowledgeable staff members that made my stay very comfortable to say the least. This hospital is a well oiled machine that focus on patient care and customer service. This is a reflection of excellence from top to bottom.

MY Experience was great, got transferred there from another hospital because they had a room available, was admitted for DIABETES that I just found out I had. They taught me EVERYTHING & Had a lady from a department come teach me everything about my diabetes’s, how to take insulin and so much more. This is the best hospital I’ve been to overall in my 32yrs!

This hospital has gone downhill over the past few years, and every way possible they are slower than molasses. They make more excuses than Pinocchio takes hours upon hours to get answers testing done, and they are hardly cordial. I was born in this hospital and having spent the last few days here it’s awful. I suggest you go to a veterinary clinic before coming to the ER for admittance to this hospital. I’m on a daily regimen of a medicine that I have to take every day. I’ve been here for three days and still have not received it because they think they know better.

I’ve been to this hospital a few times i had family admitted and token care of here. But the service and staff members who are working here is very disrespectful and inconsiderate. No one has compassion or a proper understanding of I’m not a NUMBER! I’m a human being treat my illness or my reason for being here just as important as you wanting your pay check. The security is very DISRESPECTFUL and tasteless. No matter the situation you’re a THREAT. Virginia hospital center.. DO BETTER.

I have been a guest at this resort for a few days. While the recreation opportunities are limited (no hot tubs or tennis courts), the staff is overly attentive. All joking aside, I was transported here because another facility didn't have the equipment to assist my situation. I found the staff at this hospital not only to be extremely friendly and attentive, they were also extremely capable. While I don't spend too much time in hospitals, I have found my care here to be exceptional.

I went to pick up a friend from the mother and baby department. And right from the front of the main entrance the security person( female) was very rude and unprofessional. It was like harassment. She want to know everything ,what I am doing . I told her I was waiting for someone and she started saying that I am being smart on her and start telling me to move . I told her again I am waiting for someone and also the sign says 15 min parking. She wouldn’t listen. I wander if the front security is like this , disrespectful , what must be going on inside. This was not the first incounter. This is the second.

The staff and nurses clearly don’t have a care in the world. I’ve waited for over 4 hours in the emergency room before seeing anyone.

I had a really bad experience at this hospital for the ER. I thought the nurses were dismissive and not very caring. I could overhear the nurses gossiping about the patients and it just was not somewhere I wanted to be especially when sick. never given a call bell in my room and I had received an IV. They closed the door and my IV started hurting unusually and there was no button to hit for support in my room. On the board, there was a safety checklist that there should be a call bell in the room and there was nothing to be found. I was really disappointed in my quality of care and I really hope that maybe it was just a busy day and that it isn’t always like this for other patients.

VHC Falls Church: Completely unprofessional - I, along with my insurance have been trying to reach the office manager for over a month to get a billing issue resolved. I've left messages with her receptionists and so has the insurance and she has not called back/is never available to talk on the phone. My issue is I had a standard physical done and because the Dr wrote 1 referral in passing, they billed me for 2 office visits (physical + 45 minute outpatient visit) for the entire appointment didn't even last for 45 minutes! The referral wasn't even my idea! I received a $522 bill for a physical which usually is covered under my insurance. It's shady business practice and now that my insurance and myself are trying to correct the issue the office is no help!

I have had several stays in Virginia Hospital Center. I have also visited the emergency room on several occasions for myself and for other family members. Overall this is an excellent health care facility. My husband also works there out of the offices of Virginia cancer specialist. We have several dealings with this facility and therefore we can make an accurate review. I would like to tell you a story about this wonderful hospital staff that I saw in action a few days after I delivered my child. My son was in NICCU to help monitor his vitals. My husband and I went home but returned several times a day to visit with our son. My husband dropped me off at the front of the birthing Center while he parked the car. I observed a security guard outside helping a woman who looked as though she was in pain and in labor. I did not know exactly what was going on but I knew there was an emergency. As I walked inside, I asked another person at the desk to sound the alarm for help. In about 30 seconds I saw about 20 Health professionals running outside. They were developing a plan as they were running. My son was born on April 30, 2021 and we were still in the middle of Covid-19. I heard one doctor say please grab gloves and some other things as they were running out the door. They were mindful of safety in that desperate moment. Honestly it was just like something out of the movies. You know that scene on so many shows where the lady is having the baby and rushing into the hospital? That is exactly what happened but the medical staff responded with an urgency like they were delivering a member of their own family. I was extremely impressed. I was sitting in a wheelchair waiting for my husband. They were even checking to make sure I was okay and not in labor. They were able to get the lady in labor in a wheelchair. When they rolled her in there was a nurse holding the head that was dropping out. The lady was in a kneeling position on her knees in the chair. Everyone was communicating with each other about what room and what floor everyone was headed to. I don’t know the outcome of the situation but I told everyone who would listen that day how impressive these actions were. I had an amazing experience with the hospital staff as they delivered my baby. I also have to give credit to Kaiser Permanente because they were the doctors on call helping me through a very long and hard labor. The nurses were absolutely wonderful and professional. There was a lot of blood and bodily fluids and nothing scared them. I’m not sure if it was normal but there were many babies being born while I was in the hospital. The nurses gave me updates and the entire team came to let me know that they were in support of anything that I needed while I was there. I cannot remember the name of all of the workers that I saw but everyone did an amazing job. I had postpartum preeclampsia and I had to return to the hospital a few days after I gave birth. I was there for at least three or four days. I was extremely sad because I was not with my baby or my family. But the hospital staff did everything they could do to make me comfortable and get me well so I can get home to my newborn. Lastly, I have had two surgeries to remove thyroid cancer at this facility. They were extremely scary times in my life and I needed the support of understanding and capable professionals. My last surgery was on April 14, 2022. My experience was the exact same and I had great care. If someone gives a bad review of an experience that they had in the hospital then it probably had to do with the wait at the emergency room. It tends to be very long. But I cannot blame they OK facility for the shortage of staff in a crisis. There were Covid times and almost everyone was had some type of sickness in their family. The only negative thing that I have to say about the facility is that the food is not good. The food service workers were absolutely kind and helpful. However someone needs to take a look at the quality of the food. But overall 5 stars!

Long wait time. Staff are rude and unprofessional. Everything is a joke here. They are not worthy of one star either.

I was here for a radiology procedure and nurse Jackie, Christy and Dr. Deon were amazing, compassionate and very knowledgeable. The facility itself is very well designed, well lit and clean - they have a wall fountain and a piano in the main entrance. The staff is very helpful and caring.

If I can give this hospital 10 stars I would. I’m 33 weeks pregnant & I came to visit my brother for the holidays. I really wasn’t feeling my baby girl so I was worried and walked into the emergency room. I didn’t even wait 10 minutes to be seen. They send me over to maternity and labor side right away. Staff here are ALL amazing, sweet, helpful & knowledgeable. I was seen by nurse Jeanne, Jessica fine & doctor pierce all three were great and explained everything and made sure I felt safe!!!! I appreciate you all, I recommend this hospital 100% you won’t regret it 🙌🏽

The PA was understanding of my pain. She gave me something for relief into I go back home. She explained other things for me that really had nothing to do with my visit today so overall I was pretty much satisfied. I just wish I had a stronger pill because I do have sickle cell anemia so unfortunately I am immune to weaker pain medicine. It’s pretty sad how much pain medication I have to take to feel relief but I thank God she gave me something. Most definitely better than nothing. Thank you VA hospital to my PA and RN. Back to Atlanta I go to continue my care with my hematologist by Monday.

Do not come here. Unless you're in pain and you like to wait three hours in the ER before they let you in.

My former doctor joined a concierge style office where I would have to pay $3,000 a year to be his patient. I had to find another doctor, and although I like my new doctor, it is very difficult to schedule an appointment with him. I tried to schedule an appointment for 8 weeks from today for an annual physical and the earliest I could get was in 8 months. The people answering the phone to schedule an appointment were extremely rude and unhelpful. I am now searching for a better option for my medical care.

They are not professional

My recent stay at VHC was the best hospital experience I have ever had from surgery to going home. I recently had lumbar fusion L5-S1 on 10/30/23. Dr. O'BRIEN IS the best and has given me a chance at a better quality of life again. Thank you Dr. O'Brien! My entire nursing staff was amazing and very compassionate. The one nurse who stood out for me was JASMINE on the 4th floor. She was not only excellent at her job, but she went out of the way to make me comfortable. Her communication skills were so appreciated. Her compassion was the best and I enjoyed her presence everytime she came into my room. SHE WAS NEVER LATE FOR PAIN MEDS! I know that I am not the only one She has blessed. She is a wonderful nurse and person. I pray she is blessed back in her future . My OT was great, My PT, Beth was amazing! She knew her job and was confident in her ability to show me new things, she taught me with ease and kindness! I want to thank my entire team at VHC for making it a positive outcome for me. Surgery is stressful and I can honestly say this team helped me through a very stressful Surgery with so much knowledge, kindness and hard work. Thank you everyone of you at VHC. Tracy Gilbert

Having been transferred here from another hospital for an emergency surgery we were more than impressed with the entire staff at every level! Every staff member we encountered was top notch and more than polite and professional. The room we were in was downright beautiful and extremely clean.

Overall, a great experience. The entire staff are very warm and make you feel really cared for. They hold your hand through every step of the process. I was there for an MRI of the brain with contrast and was extremely anxious. The staff completely put me at ease and genuinely cared about my well-being. Easy to park, someone is always readily available to guide your every step.

Reviewing as a current admitted patient (4/28/2022) because the service has been wonderful so far (and I’m bored). The staff ranging from the (ICU) nurses, phlebotomist, room service, housecleaning, and any other position (too many to remember), each and every one has been kind and courteous so far. The nurses in particular do their best to make sure your accommodations are comfortable and easy. I was admitted due to diabetic ketoacidosis due to my body sudden halt in producing insulin. The staff was quick and punctual in making sure that my vitals were stable and that I was receiving enough insulin and fluids. The staff in charge of educating new diabetics really hammered it down in what to expect when living a diabetic lifestyle no matter how basic, but emphasized how it’s manageable which I completely believe before being diabetic. As for visiting patients, my family had no trouble in seeing me to check up on me or bringing some toiletries. Though, they did have to wear gowns, gloves, and face masks(obviously) due to fear of bacterial infection which was completely understandable. Overall, my current stay and near discharge has been pleasant. If there was one complaint that you’d like to hear, it’s that the nurses at one point have had trouble finding a suitable vein for an IV. BUT, that is due to me and family having small veins in particular and in no part blame the nurses in any way.

This hospital exceeded any expectation I had! My Mom and I took my Dad for an in and out surgery on his neck. This hospital was amazing! All the staff was kind, welcoming and friendly! While waiting during surgery, we heard a man playing the piano in the lobby which was so soothing! All the communication throughout the entire procedure from the surgical staff was fantastic! When it was time to leave, we met with the Case Manager, then a nurse then PT and then the Case Manager called on us to check on the way out! Was able to get the needed prescriptions in the building... JUST made a hard day AMAZING! Dr. O'Brien who my father met with was amazing as well, but so thankful to this amazing hospital! Keep up the great work!

Incompetent customer service. I've been going there for 3 years and today my doctor's office within the hospital seemed to be having issues with the phone bc I couldn't get through for 3 hours and was on hold for 25 minutes. When I tried to call the front desk and speak to someone the woman, Michelle, was incredibly rude, spoke over me, and did not listen as I tried to tell her what the issue was. Once I finally got her to stop talking long enough to tell her I needed to speak to someone else she transferred me to patient relations which, at 3:30, had already gone home for the day. After 3 years with their OBGYN Physician Group I'll now be looking for a new doctor.

Had my baby girl here in May. Loved all of the nurses - especially Meko who was there for me when I found out my son had covid. Thankfully my newborn didn’t get it and my son was fine. Dr. Workman was wonderful and made my c-section a great experience! The food was good too.

VHC is one of the best hospitals in town. Very convenient and reliable. Most insurance plans are accepted here. Their ER is not very good because their is not enough space or rooms to accommodate all patients. Some patients are treated in the hallway for non life threatening emergencies. Doctors are professional and friendly, and they clearly know what they are doing. Their radiology department is terrific. Laboratory needs to speed up a little with sending results to doctors out of network. Overall, I would rate this hospital 5 stars.

My mother was admitted to this hospital on Friday 11/10/23. I've been trying to get a doctor to call me back and update me since Monday 11/13/23. I've gotten one call back, but was unable to answer and there was no call back number left. I've left messages with the nurse's station. No calls. Then tonight I find out my mother needed help while in the bathroom and when she pushed the help button they called her room phone but did not come to check on her when she didn't answer.

We gave birth to our beautiful baby girl at VHC! One of my go-to stories is about the Labor and Delivery Nurses at VHC! Long story short is we were in L&D for ~48 hours/4 different shifts and I felt like each nurse was sent for that specific time. Sarah S. was amazing as we first got there and really made us feel comfortable. Fiona!! Fiona was amazing and had the night shift as labor really set in. From 7pm-7am I felt like Fiona was completely in control and did everything to make my wife comfortable (Fiona we hope you enjoyed the Nats game after you got off, baby girl is doing amazing!) Fiona sure enough introduces use to our next nurse, Amber, and on Amber’s second visit it was go time. If I ever get to see Amber again the chest bump will be awesome, Amber helped deliver baby girl! After that we had a few more hours with Nurse Stella who was the quiet calm that made us comfortable for our first hours as a new family. I’ll never forget the nurses for our baby, Erika, Mya, and Broke. It was a wonderful experience and while every childbirth comes with its difference experience, the one thing I will always remember is when my wife told me she felt comfortable and most importantly, safe. Thank you! -Proud #Girldad

Absolutely the WORST HOSPITAL EVER! Nurse said the handicap chair is too far for her to get and asked me to limp my way to the bathroom which was very far. Please don’t come here! Go to Fairfax instead!

The specialty doctors don’t talk to each other or the nurses. A family member has been told he is being discharged, twice this week from the “case manager” despite still being on an IV and just having had a procedure TODAY. The case managers don’t talk to the hospitalists, nurses or doctors, just look at how high the bill is and decide they shouldn’t treat them anymore. *I had a great experience having my first baby here but that was 5 years ago so I guess a lot has changed.

I recently visited the hospital due to severe gastritis symptoms and I am extremely pleased with the care I received. From the moment I arrived, the staff were attentive and compassionate. They took the time to listen to my concerns and made sure that I was comfortable throughout my stay. The doctors were very knowledgeable and thorough in their examinations. They explained my diagnosis and treatment options in a way that was easy to understand. The medication they prescribed worked quickly and effectively to alleviate my symptoms. Overall, I am very grateful for the excellent care I received during my hospital stay. I would highly recommend this hospital to anyone in need of medical attention.

The hospital, situated in a location not on public transportation and charges a $7 parking fee, even for a brief visit. Despite my disability causing a slower walk through the lengthy lobby and inconvenient handicap parking spots, the parking attendant showed no concern, insisting on the $7 fee. It's disheartening how a supposedly caring institution adds financial strain in such situations.

Sick animals get treated way better at the Vet. Why no option for zero/no star is beyond me.

I brought my mom into for some out patient services. I can’t say enough how great all the staff were in each department.I work in the medical field. Your facility runs like a well oiled machine. Thank you so much for delivering excellent customer service and excellent care to my mom!!!!

You definitely are just a number here. Had same situation 30 years ago. Started going to Alexandria. Arlington got better but this visit awful. Dr. Just trying to push me out. 2 different doctors, 3 different diagnoses. 🙄 Nurses and techs were helpful. Drs were cold with no emotion but I was just a number to him. I guess he must get incentive if he can get me out early

My second surgery here and my spouse had one as well. We have had surgery elsewhere but this facility is head and shoulders above the others we have been to. It was the most professional and most welcoming we have been to. We recommend them without reservation.

I have been a patient for years, but today I want to give the greatest thank you to my pain doctor, who went completely out of his way and personally wheeled me to X-ray because transport was not available! That is completely unheard of in today’s ’ society. I was in excruciating pain. Thank you Dr. Daniel Davis🙏🏽🙏🏽

Shout out to all the nurses, Doctors and staffs at the Delivery, obgyn department. They are so kind, patience and understanding. We were treated so well. We feel extremely grateful and thankful to have everyone caring for us. Thank you for all your hard work. God bless you all.

Bunch of quacks in here Talked to Michael bohman one the administrators as he called himself He is a clinical manager and one would think he is of a higher tier than a standard employee but no he is rude and uncaring as the rest of the reviews would suggest Don't seek counsel here I think basic medical service without much dialogue is all they can muster here

The care my dad has received on 2 separate occasions (ICU and general) at VHC have been amazing. The doctors and nurses here have been great and accommodating not only to my dad but my entire family. And a super shout out to the ICU department there aren’t enough ways to thank them for their hard work.

Labor and delivery unit is awesome. We felt lucky to get in and the hallways were so clean and quiet. The team was pumping out deliveries left and right but you couldn’t hear a peep. The nurses that we encountered all had great attitudes and bed side manner. Especially Jordan and Shelby who were very hardworking. My wife has a very low pain tolerance but was able to push out without a C section. Dr Brooks brought the energy we needed to get through our first labor and delivery experience.

I was referred to the ER for horrible pain in my chest and back. I was checked in immediately and within 5 minutes had a nurse conduct an EKG. Moments later, I had a catheter placed and bloodwork done. The doctor came in relatively quickly after all of this and got a brief medical history. It took a few hours more me to be able to get a CT Scan, but the staff were very thorough and nice. The same doctor went over the results with me after the CT Scan and provided me with thorough discharge instructions. Very well functioning unit and I am very appreciative of the care you provided for me!

As of this moment I am extremely unhappy with this hospital. Came in to ER both Thursday and again on Friday night. Staff was friendly and helpful. Friday night I had minimal contact with the PA, begged for the IV antibiotics that I knew I needed in the ER. I was admitted on Friday night and I finally made it to my room at midnight. Zero contact with a doctor until 10:30 am, 12 hours later I have not heard from that doctor about the results of a CT test that I had 6 hours ago. Am I having surgery or not? Every question I have takes between 5-6 hours to have answered. I feel like I’ve been held hostage!!!! The nurses and patient care staff have been kind and sympathetic and they are working hard. Don’t get sick on a Friday or Saturday and reconsider coming to this hospital. Sorry to have to send this…

Every person I came in contact with was very caring and took tame to speak with me, never rushed me or made me feel like they did not have time to address my concerns. I feel like I got incredible care from everyone from the people who brought me meals and cleaned my room, to all the doctors and nurses! I ended up being diagnosed with cancer, and they moved so swiftly on everything!

Dad was transferred to VHC for a traumatic allergic reaction and had a tracheotomy. The VHC ICU team of Doctors, Nurses, ENT, Physical Therapist, Kaiser doctors, and case workers are providing excellent care and service. Thank you VHC for all your help. The Swann Family

Excellent treatment through the years. Top notch professionals throughout, focused on care and customer (patient) service. Great communication and a customer (patient) portal system that keeps your past and future appointments, medical records, prescription info at hand, while making customer inquiries or requests a breeze. They always seem focused on providing the best customer (patient) experience and you'll sense the staff really enjoys helping people. Lots of smiles at VHC Health!

VHC Arlington: Outpatient Lab Amazing experiences, 4 so far! Greeted and provided information, fast, understanding the needs of someone whose veins are VERY hard to find, positive, clean... I can go on and on. So glad to have a lab in the area where a person will feel as though they matter.

Went to the ER for severe bronchitis. The ER wait was too long. Even waiting in the room the doctor has not checked on me in 2 hours with results or give me updated. At 11:25pm they told me they need to have me stay overnight. I stayed in the short stay unit and honestly shoutout to my nurses and tech Juliana, Trixie, Jocelyn and Deepa. They made my stay super comfortable and they checked up on me every hour. You guys are awesome!

We absolutely 💯 ❤️ VHC! We've been treated with the most respect by everyone. They've been on point with care for my dad every time. This hospital is our premier choice and recommended others to consider this hospital.

I’m a Kaiser patient and my doctor did my surgery at VHC. I am so blown away by the amount of care I received by the VHC nurses, especially Ms. Cathy! An absolutely phenomenal team with great bedside manners and so efficient! Made me feel at ease before my surgery and helped me recover after my anesthesia. They couldn’t discharge me until I peed lol, but they kept bringing me water and ginger ale and crackers and helped me go to the bathroom. Came to check on me every so often. I really think I feel so much better because of them. So proud to have had such a great team looking after me, thank you so much VHC!

My experience here was great! I had multiple appointments in the Maternal Fetal Medicine office starting from when I was 24 weeks pregnant to 37 weeks, last appointment in August 2022 (Just so you know WHEN this experience is from). I had Dr. Heim and she was amazing. The staff members were always very kind, as well. I had come over from a military hospital where I just felt like a number, being rushed in and out. Here, I actually felt like a real person, like the doctors actually cared about the well-being of myself and my baby. Any questions or concerns I had were heard and/or answered and any concerns they had about my health, they informed me about and took extra precautions just to make sure everything was actually okay. I really felt cared-about. ☺️ I would 100% recommend this hospital to anyone who needs their services for them and their unborn baby. I would love to recommend the other areas of the hospital, but I didn’t experience those sections. This review is strictly regarding the Maternal Fetal Medicine Office.

The staff at the OBGYN were amazing. They made the whole appointment super efficient and quick. However, the employees at the information desks in the lobby of the hospital were less than helpful. I stopped at two different desks to get help on where to go for my appointment and both times the employee was not very keen to help and made me feel a bit embarrassed that I didn't know where to go even though this was my first time at the hospital. I just wish they had been a bit more considerate.

Worst hospital experience ever. My aunt was brought in through the emergency room in the middle of the night on a Sunday morning. It took hours to get her a bed, they placed her in a room on the forth floor with no telephone and they lost her ID while admitting her. The family, out of state was hung up on twice by hospital/nurses staff while trying to reach my aunt by phone. When we were finally able to speak with her they moved her room without notifying us. I flew in on Tuesday and came directly to the hospital from the airport to find my aunt in psychosis, seeing things not there and terrified someone was trying to kill her. While the doctors were trying to find the sudden cause of the psychosis, the nursing staff seemed to disregard her and not consistently check on her. I personally stayed with her, sleeping in a chair in her room through Saturday, watching the physical care of my aunt decline each day. I’d like to add that there were a small number of nurses with sweet bedside manners that responded and helped with every request my aunt had. But there were many more who seemed disinterested in their job. At one point my aunt was put on a bed pan and the nurse or tech did not return for over an hour. She was scheduled for a biopsy almost immediately after being admitted, that was repeatedly canceled and rescheduled for the next day three times. Each time she had not been allowed to eat or drink from midnight the previous night until after the procedure, but it would be dinner time or after until they decided the biopsy wasn’t happening that day and she could have water! The last night I was with her was the worst. Her mental state had improved and she was beginning to get more sleep. We waited for evening meds Friday night and when her nurse brought them approximately 9 pm we asked for her pants to be changed and her c-pap machine to be put on. The respiratory nurse came at ten minutes after eleven o’clock to put the c-pap on. My aunt was finally asleep within ten minutes, only to have a nurse or tech come in, flip on the light, wake her up to check vitals at 11:40. After falling back asleep her pants leaked and she and the bed were soaked, so she pressed the call button at 2:15am. Within seconds the room phone started ringing, scaring us both up and wide away. Not only could she not reach the phone from the bed, they hung up and called again! It was the nurses station calling to ask what she needed!!!! She needed a nurse to do their job! Sad to say that an almost 80 year old woman made the comment that next time, instead of bringing her to Virginia Hospital Center, to let her die in the woods.

Came to the E.R. Because I’m 35 weeks pregnant and was experiencing bad headache. They treated me like my symptoms meant nothing. The male nurse in the back was so nasty when i asked him how long it would be until a doctor could check on me or give me anything for my headache. Just kept saying i don’t know when the doctor is going to come. I’m still waiting in the back almost 2 hours later with no one coming to check on me. Then you have police sitting in the back with patients and a crazy lady reading a book out loud. Ugh. Do better VHC!

My daughter came to labor and delivery on 5/3/23.( late that evening) I got there the next day with my two daughters which was the sister of the patient. We get to to the front where it was a young lady working ( didn’t catch her name) told her who I was coming to see she ask for ID for the girls and I I told her I had mines but the girls was under age and they didn’t not have one. She told me that they couldn’t come back there cause they was under the age of 18 and I told her what do that matter when their sibling is a patient.She continued to tell me that they couldn’t come back there so they end up staying in the waiting area for 4 hours. She was not a nice person I wish I got her name hopefully you will figure out who she was and have a serious talk with her but we got there @ 3:45 on 5/4/23. Precious moments was taking from them because of her actions. The nurse Lauren (I think that was her name) was excellent hands down to her.

We had an outstanding experience with Dr. Rhee and his entire staff with my dad's recent open heart surgery. We are a large family with medical experience and knowledge, thus we were very nervous about this major surgery. However, Dr. Rhee and his staff made this entire process seamless from beginning to end. The secretary, Alena, coordinated all paperwork, documentation, and insurance needs and was extremely proactive. The administrative process can be daunting, but she relieved us of this burden and assisted our every need. She also put our minds at ease as she greeted us with a huge smile, positive outlook, and outstanding work ethic. His medical staff, including nurse practitioners and physician's assistants were extremely competent and thorough. At our consultation and pre-op appointment, they were thorough in assessing my dad's medical background and thoroughly educating our entire family, including my dad. the communication was outstanding with both Dr. Rhee and his staff. Not only did we feel completely confident about Dr. Rhee's competency and experience, but he went out of his way to be attentive to my dad, calm and compassionate. He visited him post-op every single day and was extremely thorough in addressing his every medical need. He spoke to our large family with so much compassion and spent so much time assuring that our every need and concern was met. We could not be more grateful for Dr. Rhee and his staff or recommend them enough. Last but not least, VHC was outstanding and we felt his care was well coordinated throughout his entire stay - every single RN went out of their way to provide excellent care, as well as the support team, such as occupational therapy, dietary, and respiratory therapy. Everyone made my dad feel as if he was the only patient and they were entirely dedicated to his well being and positive outcome. We could not thank them enough!