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HeadLice911 - Lice Treatment and Lice Removal - Crofton, MD image

HeadLice911 - Lice Treatment and Lice Removal - Crofton, MD

Medical clinic β€’ Establishment service β€’ Health and beauty shop

πŸ‘πŸ‘ Was so happy to find this place! Our Kindergartener came home with Lice one day and it spread fast. Family of 5 treated in 1 day in a matter of hours. Fyi...mayo didn't work. Staff was amazing and our kids (1, 4 & 6) didn't freak out at all. Found a discount code on the website to help with the co... People often mention lice, friendly, recommend, hair, staff, experience, Katrina, daughter, kids, family,


Contact

(410) 403-3310

Rating on Google Maps

4.90 (96 reviews)

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Featured Reviews


Frequently mentioned in reviews: lice (45) friendly (17) recommend (16) hair (15) staff (14) experience (13) Katrina (13) daughter (13) kids (11) family (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 MJB Tech (. 6 years ago on Google β€’ 51 reviews
    Was so happy to find this place! Our Kindergartener came home with Lice one day and it spread fast. Family of 5 treated in 1 day in a matter of hours. Fyi...mayo didn't work. Staff was amazing and our kids (1, 4 & 6) didn't freak out at all. Found a discount code on the website to help with the cost. Some might have price shock, but it is so worth it to avoid the stress of an already crazy situation. We brought our own tablet for the kids to watch a movie while getting worked on, but they do have a tv there as well. Hope you never have to use this place, but if you do...do it.
    2 people found this review helpful πŸ‘

  • 5/5 Katrina E. 6 years ago on Google
    Very friendly and professional staff. I would highly recommend this place. They are very kid friendly and have things to keep kids entertained while waiting. We felt very welcomed they treat you like family. I will definitely be coming back in the future if need be.
    2 people found this review helpful πŸ‘

  • 5/5 Renee H. 5 years ago on Google β€’ 90 reviews
    I discovered lice in my daughter's hair at 7 a.m. and she was in the chair at 10:30 a.m.! Our experience was highly professional and efficient--from the person who took my frantic call to the wonderful technician who patiently combed through my daughter's long, curly hair. Our technician, Katrina, was so kind to my daughter. She answered her many questions without becoming irritated. And she put up with MY constant questions and hovering. I appreciate that I was both put at ease and educated about how lice are acquired, removed, and prevented. My daughter was not made to feel as though she was a problem to be handled but rather a client who was valued. Of course I hope that we never have to deal with this situation again, but if we do, I know exactly who to call. I highly recommend this business and am grateful that they have been able to foster a culture that is a perfect mix of pleasant and professional!
    1 person found this review helpful πŸ‘

  • 5/5 Kevin S. 5 years ago on Google β€’ 53 reviews
    Katrina was great! They were thorough and knowledgeable. My daughter got lice the night before and we were there the next morning. Hopefully we don't ever have to come back but if it happens again this is our first stop.
    1 person found this review helpful πŸ‘

  • 5/5 Christine L. 6 years ago on Google β€’ 19 reviews
    My daughter received several hair treatments at home but they were not successful. We were fortunate to find this place googling Head Lice Treatment. Katrina was sensitive and professional. I definitely recommend coming here if you believe someone in your life has head lice.
    1 person found this review helpful πŸ‘

  • 5/5 d j. 6 years ago on Google β€’ 18 reviews
    I loved my experience here! My children had horrible cases of lice. Tee and Amber were awesome!!! My daughter has thick back length curly hair and Amber took her time painlessly relieving my daughter of lice. Tee kept my son entertained so he didn't not freak out. I love them!!! Hopefully, my kids don't catch them again...but, if they do I will be back here!!!!
    1 person found this review helpful πŸ‘

  • 5/5 Amelia D. 5 years ago on Google β€’ 6 reviews
    This was a great experience. I was so freaked out - not only my son had lice but I had caught it from him myself. Annemieke really calmed me down and methodically got every single nit out of my hair while my son was entertained with great toys in a friendly environment. I left with a game plan to ensure we are not reinfested and now feel confident and reassured. Thank you!!!!
    1 person found this review helpful πŸ‘

  • 5/5 Deborah W. 6 years ago on Google β€’ 5 reviews
    My daughter and I have been dealing with head lice issues for over a month. The RID over the counter treatment were unresponsive and didn't want to use the prescription that the doctor's gave us. This treatment option was the best. The staff were very friendly and knowledgeable. Would highly recommend them!
    1 person found this review helpful πŸ‘

  • 5/5 Kevin D. 5 years ago on Google β€’ 3 reviews
    Family friendly and knowledgeable about lice. It was an informative treatment and they accept flex spending too. Had them treat all four of us. They were very patient and thorough with our 5 year old daughter with hair down to her butt.
    1 person found this review helpful πŸ‘

  • 5/5 Shannon G. 5 years ago on Google
    What a fantastic experience! Staff was exceptionally knowledgeable and experience was quick and painless!
    1 person found this review helpful πŸ‘

  • 5/5 chris 5 years ago on Google
    Annemieke, was professional and so kind. We have been dealing with lice for over a year for my teen with over the counter treatments that weren’t working. Head lice 911 was a lifesaver. So mad I didn’t use them first. It would of saved me so much money. Katie and Katrina were awesome. I cant say enough great things about head lice 911. Highly recommend!!! They checked me for free and I was Lice free. Thank you all!!
    1 person found this review helpful πŸ‘

  • 5/5 Ivory T. 6 years ago on Google
    Came in for our appointment at 10 am. Tee and Amber welcomed us . They were professional, prompt and informative . They managed to get all of them out while my child was able to sit comfortably while watching cartoons! Would recommend to anyone dealing with lice.
    1 person found this review helpful πŸ‘

  • 5/5 Kelly L. 5 years ago on Google
    Staff extremely friendly and very knowledgeable. They put us at ease immediately! Highly recommend!!!
    1 person found this review helpful πŸ‘

  • 5/5 CA 5 years ago on Google β€’ 15 reviews
    Convenient, courteous, and kid-friendly.

  • 5/5 Patrick B. 4 years ago on Google β€’ 10 reviews
    Head Lice 911 is a life saver!!! I was down on my luck rejected by other lice removal centers because they were booked even though they claim same day appointments available. Katrina and Katie made time for my family last minute. They were so welcoming and did an amazing on removing the lice from my daughter's hair. I would recommend them to anyone!

  • 5/5 Aimee M. 5 years ago on Google β€’ 7 reviews
    Amazing staff and service. Personable and efficient. Made having lice a blast....how many people can say that! 😊

  • 5/5 Amanda S. 5 years ago on Google β€’ 5 reviews
    Amazing service! The clinic is clean and totally kid-friendly. The ladies (Katie and Katrina) working were very kind and thorough and made something as unpleasant as having head lice as pleasant as they could. They were so helpful and I will happily recommend this place to anyone who needs it. So worth it for the peace of mind they provide.

  • 5/5 Becky G. 5 years ago on Google β€’ 3 reviews
    Highly Recommend!! They got us in quick!! They were kind, informative and took their time to explain everything to us!!

  • 5/5 Jamie R. 5 years ago on Google
    When having no idea how to deal with this, they were very comforting. We got in right away and the staff was great with a 4 and 7 year old. The best thing is when leaving there everyone was lice free! They were huge stress relievers and totally worth the money!

  • 5/5 Lisa G. 5 years ago on Google
    Awesome place for piece of mind! Called on Sunday afternoon got us in 45 min later! Brittany was awesome! Very sweet and efficient chair side manner! Would recommend to everyone I know to get rid of lice!

  • 5/5 Wendy G. 5 years ago on Google
    They got me in right away. Explained each step clearly. Friendly staff, excellent with my daughter.

  • 5/5 Mary D. 5 years ago on Google
    This place was a life saver. They were quick, nice and knowledgable.

  • 5/5 Alyssa G. 5 years ago on Google
    This place is awesome

  • 5/5 Deanna P. 5 years ago on Google
    Simple and quick! Myself and two girls all had lice and they were completely gone in a few hours!! Thanks!

  • 5/5 Tavoya B. 5 years ago on Google
    Super friendly, amazing service, and very thorough!! Definitely worth it!

  • 5/5 Jennifer D. 5 years ago on Google
    Lifesaver especially after trying to take care of it myself for my kids. I can sleep soundly now! Thank you

  • 5/5 Noelle C. 5 years ago on Google
    Katie and Katrina are amazing! Very informative! Thank you!

  • 5/5 Tiffany R. 5 years ago on Google
    Nice..

  • 5/5 Erin H. 5 years ago on Google
    The ladies here were awesome. They made a stressful and uncomfortable situation actually enjoyable for my little one. I was worried that she wouldnt have anything to keep her busy when they were done with her and started working on my hair and my older daughter. They have a kid friendly facility with a little kid corner. My daughter asked when we left if we could come back. I sure hope not but I will definitely go here if we have this problem again.

  • 5/5 Starr G. 5 years ago on Google
    After having lice breakouts 4 times in 3 years....I wish this would have been my 1st experience and not my 5th! Best lice treatment/experience ever! Easy, fast and everyone was lovely!!!

  • 5/5 Tara L. 5 years ago on Google
    Thanks for being so understanding. No chemicals that hurt my baby girls sensitive skin. I will definitely be back if I have any more problems. Thank you!!

  • 5/5 Rikki S. 5 years ago on Google
    Unfortunately, I had no idea how to remove lice. Our family has never experienced this. My friend recommended I come here after her kids were treated here for lice. The facility is very clean. The staff is friendly and professional. We were very happy with the results.

  • 5/5 Tara S. 5 years ago on Google
    <<SUPER LICE>> is what they are now. Resistant to all the OTC treatments we have been doing for decades. Headlice911 is the absolute quickest, most effective way to eradicate those nasty buggers!! Katrina treated both my kids, my mom, and checked several others in my family. She was very thorough, patient, knowledgeable, and has been through the whole ordeal before with her own kids. Heads are treated in the clinic- it’s like a hair salon- clean and bright- And then she educates you on how to treat your home. 100% guaranteed. And 100% worth every penny to feel calm and in control. 5 stars. ⭐️

  • 5/5 Sara M. 4 years ago on Google
    Great store, very polite staff, and the prices are lower compared to others.The staff was exceptionally helpful.Will definitely come back.

  • 1/5 Gabriela H. 5 years ago on Google
    I threw out all of my sheets and came here, they attended me on time but were rushing to get me out, while I was there a girl came back who came that same day and said she found a live lice in her hair after she left. I later on went home, used the shampoo that make me buy for 20$ each and I still found lice in my hair. These ladies don’t care about treating and killing the lice, they just want you to pay 140$ for a half done job. I called so i can get a refund, and they said they will have to check my hair again to see if its new lice, and depending on that, I’ll have to pay another 140$ to get my hair done. These ladies aren’t trust worthy. They just want your money and if you come back with lice they’ll charge you again for the job they didn’t get done.

  • 5/5 Brandi E. 5 years ago on Google
    The staff were very nice and friendly. They treated my whole family and we really appreciate what a great job they did. I would recommend them to all my friends and family. Thank you for all the help!

  • 5/5 VersingYou [. 5 years ago on Google
    The staff has been incredibly patient and informative. Don’t try this at home - come to the professionals.

  • 5/5 Laura B. 5 years ago on Google
    Friendly, fast and thoroughly. They also give great tips on avoiding getting lice again.

  • 5/5 Chelsey T. 5 years ago on Google
    HeadLice 911 treated me and my children thoroughly and were so helpful on how to keep the lice away Hands down most helpful ladies ever.

  • 5/5 Paul H. 5 years ago on Google
    This was great! Fast and thorough! I would absolutely recommend this supermarket to anyone.

  • 5/5 Muntana H. 5 years ago on Google
    This was great! Fast and thourogh! I would absolutely recommend this for anyone.

  • 5/5 Dharshan N. 5 years ago on Google
    The experience was great. It was easy to get a last minute appointment and to change it when we were running late. It was a no stress experience for an 8 year old. Katrina was very friendly and knowledgeable and great with kids.

  • 5/5 Jennifer R. 5 years ago on Google
    Very friendly and professional experience!

  • 5/5 Elfman S. 5 years ago on Google
    Oh my god. where do I start? ok. I am the father of 3 little ones. School is tough due to lice being passed around constantly. We called Annmica and her staff at Headlice911 and made an appointment right away. As always they were and continue to be "Family" in our household. They are the first and last line of defence against lice. Fast courteous warm personalities friendly and 100% effective and thorough. We, the Fox family, love them and so should you. Don't believe me? Make an appointment today and see for yourself.

  • 5/5 Elizabeth W. 5 years ago on Google
    Very responsive and friendly staff. So glad we found them!

  • 5/5 Rachel L. 5 years ago on Google β€’ 1 review
    Professional and knowledgeable staff! We were able to be helped right away. Katrina made my daughter feel comfortable and made the whole process easier than I thought. Highly recommended if the need arises with your family!

  • 5/5 Tiffany H. 5 years ago on Google β€’ 2 reviews
    I have had a really hard time getting rid of the lice in my daughters hair and I was at my wits end with buying treatments that I later found don’t work and sitting for hours trying to get all the eggs out. Katrina was very knowledge and helpful! I would recommend this place to anyone and I can finally say that I have piece of mind!

  • 5/5 Rebecca F. 5 years ago on Google β€’ 2 reviews
    Great experience! Brittany and Katrina made the experience awesome with two 2 year olds, a 9 year old and the rest of our family.

  • 5/5 Nicole Z. 5 years ago on Google β€’ 1 review
    Great service and very knowledgeable about lice treatment and prevention! Katrina was so open about treatment and knowledgeable about treatment. She made the process easy and definitely put my mind at ease!

  • 5/5 Amy C. 4 years ago on Google β€’ 1 review
    We are a family of 6 and we have been fighting lice for ages. We've tried just about every OTC lice treatment - "natural" treatments, harsh chemicals, $8 bottles of basically salt water, etc. Some work better than others, but all of them involved hours of combing and we were never able to get rid of them completely. I finally couldn't stand it anymore and decided to call in the professionals. I had no idea which one to choose, so I checked out all of the websites for the ones in our area. The first thing I looked for was guaranteed results. That narrowed it down to two. Then I looked at price. Headlice 911 charges by the head; the other one charges by the hour. I calculated how much it would cost. assuming everyone in the family had lice, which was easy with HeadLice911, but I had to guesstimate how long it would take for the other one. I was almost ready to go with the other company because it seemed less expensive when I saw that they had Better Business Bureau complaints. I read through the complaints and decided that it was a company I didn't want to use. Then I looked up HeadLice911 and there were zero complaints. I contacted HeadLice911 on Saturday. Annemieke was able to come to our house the next morning. FTR, the website doesn't say it, but she said in the Crofton area, they do all in-home treatments now. When she arrived, she had everything she needed and since it was a nice day, she asked if we could do it on our deck because the outdoor light is much better. We started on the deck but it quickly got too hot in the sun, so we went into the yard and chased the shade as it moved around the yard. She was very thorough and spent over 5 hours with us. She is a very friendly, interesting person, so it didn't seem like it was as long as it was. The kids sat still for her and didn't complain a bit, which is the complete opposite of how they act with me. It is expensive - all of the lice treatment companies are - but when I think of all the time, money and effort I spent trying to fight them on my own , I wish I had called HeadLice911 first. It's only been a day since we were treated, but today I was able to take two of my kids for much-needed haircuts without having to worry about whether they would find lice. I'm still paranoid every time someone scratches, but Annemieke made sure to remind us that it's the allergic reaction to the lice that causes the itching, and not the lice themselves and we might still be itchy for a couple of days. We do have an easy (at least it sounds easy) follow-up treatment plan, just to be absolutely sure there's nothing left. I hope to never have to deal with lice again, but if they ever find their way back into our home, I will call HeadLice911 first!

  • 5/5 Amy D. 5 years ago on Google β€’ 1 review
    We had a wonderful experience (as much as lice treatment can be wonderful!). Great play area, knowledgeable staff that answered my millions of questions and just couldn’t recommend this place enough!!!

  • 5/5 Morgan M. 5 years ago on Google β€’ 1 review
    I called in a panic and they put me at ease! I got an appointment right away. They were friendly and calming with my daughter who has never had lice before and did not know what to expect. They checked my hair as well. A Clean and friendly center. I would highly recommend!


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