3/5 Jesse Pedro R. 1 month ago on Google • 9 reviews New
Its
sad
that
my
3
star
review
will
actually
bump
up
the
score
of
this
business
-
sad
for
the
hardworking
people
physically
at
Luminis,
that
is.
They
deserve
better.
But
the
'system'
at
Luminis
deserves
zero
stars.
At
this
stage
in
society
in
the
United
States,
we're
all
used
to
waiting
a
very
long
time
to
see
a
doctor,
sad
but
true.
So
that
being
said,
I
was
prepared
to
wait
a
long
time
to
see
a
doctor
during
my
planned
appointment.
I
waited
about
an
hour.
It
is
what
it
is.
I
was
greeted
nicely
by
the
staff
and
treated
very
well
by
the
doctor.
I
have
no
problem
with
the
on-site
staff,
nor
my
treatment
during
my
time
when
I
was
physically
at
the
luminous
health
care
facility.
The
doctors
were
professional,
the
staff
was
as
well.
At
the
time
of
my
appointment,
I
had
to
pay
my
bill.
I
did
so,
out
of
pocket,
and
in
full.
However,
Luminis
health
has
sent
me
numerous
texts
and
emails
stating
that
I
still
owe.
They
are
trying
to
charge
me
additional
fees
after
the
fact,
even
though
I
paid
in
full
at
the
time
of
my
visit.
What
kind
of
reputable
business
does
this?
I
called
thinking
that
obviously
there
was
a
mistake,
however,
their
billing
dept.
is
in
Nevada,
nowhere
near
their
offices
in
Maryland.
That’s
fine,
and
I
get
it,
however,
billing
department
told
me
that
I,
not
the
people
actually
working
in
billing,
need
to
sort
it
out
with
the
Luminis
health
facility
that
attended
to
me.
So
I
guess
if
you’re
going
to
go
to
Luminis,
plan
on
doing
some
of
the
work
the
billing
dept.
is
supposed
to
do.
I’m
certain
the
staff
off
Good
Luck
Rd.
will
do
their
job
to
the
best
of
their
ability,
they
have
always
treated
me
with
respect
and,
in
my
opinion,
do
their
job
well.
However,
be
on
the
lookout
for
Luminis
Health’s
billing
dept.
located
in
Nevada.
They
won’t
lift
a
finger,
and
I’m
sure
the
business
plan
for
this
company
is
to
prey
on
those
that
don’t
have
the
time
or
know
how
to
follow
up
and
get
these
types
of
matters
sorted
in
a
professional
manner.
Those
customers/patients
probably
end
up
just
overpaying
Luminis.
If
you
have
a
choice,
move
on
from
going
with
this
business.
Let
them
work
out
the
kinks
in
their
system(s)
and
the
flaws
in
their
billing
dept.