1/5 David B. 8 months ago on Google
I
get
to
the
VA.
It
had
been
some
months
since
I
had
been
to
the
VA,
but
I
remembered
being
able
to
park
fairly
easily.
Drove
to
the
parking
garage,
it
was
packed
to
the
brim.
No
parking
available
for
anyone
who
needs
the
handicap
access
lane.
Drove
around
the
parking
lots
hoping
to
find
something
fast.
Mind
you,
I
arrived
to
the
VA
40
minutes
before
my
appointment.
I
finally
gave
up
and
asked
one
of
the
parking
lot
attendants
where
I
could
park
where
there
is
an
access
lane
for
my
van's
ramp.
They
said
just
take
it
to
the
valet.
I
had
completely
forgotten
the
valet
parking
was
a
thing
here.
So
I
drove
it
up,
and
waited
another
25
minutes
to
get
parked.
I'm
already
5
minutes
late
for
my
appointment.
I
get
to
the
basement,
then
turn
to
my
phone
because
Driving
Rehabilitation
is
not
marked,
and
GC210
isn't
labelled
either.
There
are
no
signs
for
either
of
these.
I
did
not
know
that
it
was
the
same
location
as
Physical
Medicine
and
Rehabilitation.
A
nice
lady
saw
me
in
the
hallway,
and
asked
me
if
I
needed
help,
I
said
I'm
trying
to
find
driving
rehabilitation.
She
said
follow
me
that's
my
department.
(pay
attention
to
that
bit)
SO
I
wait
in
line
for
another
10-minutes.
Finally
I
make
it
to
the
window
and
the
'gentleman'
behind
the
window
says
something
confusing....
didn't
quite
get
what
he
was
saying
at
first.
He
said
"Hi,
oh
I
tried
to
call
you".
He
doesn't
have
my
name
yet,
or
reason
for
my
visit
or
know
anything
about
me
other
than
I'm
an
amputee
in
a
wheelchair
at
first
glance.
Me:
"I'm
here
for
driving
rehabilitation".
Him:
"Yes
Sir
I
tried
to
call
you
to
cancel
your
appointment
(fires
off
name
of
person
I'm
supposed
to
see
rapidly)
won't
be
in
.
I
tried
to
call
you
but
you
didn't
answer."
Me:
"Funny,
the
only
call
I've
had
from
the
VA
is
the
one
to
confirm
my
appointment
for
today".
Him:
-insert
disingenuous
apology
so
he
can
dismiss
me
so
he
can
get
to
the
next
person
in
line-
Me:
"OK
then"
Him:
"She
should
reach
out
to
you
in
the
next
couple
of
weeks
to
reschedule
when
she's
back
in
the
office".
Thing
is,
I
have
no
missed
calls,
no
blocked
calls,
no
texts,
and
no
voicemails,
and
no
emails
from
anyone
from
the
VA,
except
the
one
call
around
3PM
2
days
before
my
appointment,
which
was
the
automated
system
asking
me
to
confirm
my
appointment,
which
I
did.
It
seems
to
me
that
an
OIG
complaint
is
in
order.
If
I'm
wrong
about
this,
you
can
look
me
up
by
name
and
clear
things
up
for
me.
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