Horrible clinic! NEVER picks up the phone to make appointments, refill prescriptions, inquire about anything. You are better off being a patient somewhere else. I call for a week straight leave 3-4 voicemails and NEVER receive a call back!

(Translated by Google) I would like to know how to complain to the manager about a nurse (her name is Juana) who works at the town clinic in Hyattsville or is nothing professional, bitter .. I imagine that if he works there in that clinic it is to help the people. One will ask a question and she can never help ... ZERO PROFESSIONALISM (Original) Quiciera saber como poder poner complaint con el managers hacia una enfermera (su nombre es Juana)q trabaja en la clinica del pueblo en Hyattsville o sea nada profesional,amargada.. Me imagino q si trabaja alli en esa clinica es para ayudar al pueblo. Uno va hacer una pregunta y ella nunca puede ayudar...CERO PROFESIONALISMO

Amazing doctors but poor choice of receptionist. I don’t understand why they choose hot Cheetos girls to be the face of their clinic.

Valeria who is in charge of releasing medical records to appropriate party is lying and saying she is cooperating with social security. She is making me go through hoops. There is a special place in hell for you lady who doesn't understand you're playing with my mom's life here. You get paid to do a job.

I would have to agree with some of the other reviews. I have been calling for the past 5 days and not a single time has anyone answered the phone. I've pressed numerous buttons to reach numerous departments- THEY NEVER ANSWER THE PHONE. It kind of makes one feel that they don't really care about their patients.

The doctors are very good, unfortunately the reception leaves much to be desired since they never answer the phone when you call, my experience has been terrible, since I am waiting for a referral for the mephrologist, I have been calling for 5 days for such a referral and they do not deign to answer much less return the call, not even because it is for a medical specialty! Unbelievable the negligence of these people, they should change the staff for a more efficient one

Doctor's are great! Its the front desk who never answers the phone or decent enough to call back You can never make an appointment because they don't pick up. The least they could do is have an answering service if they don't want to answer. Hospitals answer faster than these people.

(Translated by Google) I'm pregnant. They made me wait three weeks for an appointment, they told me I had to go to DC to see the doctor and after I got to the appointment they left me there waiting for two hours to tell me later that they can't see me because I don't live nearby. They sent me to another place telling me that they would treat me there, which was not true. (Original) Estoy embarazada. Me hicieron esperar tres semanas por una cita, me dijeron que tenía que ir hasta DC para que me viera el doctor y luego que llegué a la cita me dejaron dos horas allí esperando para decirme luego que no me pueden atender porque no vivo cerca. Me mandaron a otro lugar diciendome que allí me atendian, lo cual no era verdad.

Called for a week and just send me to the voice-mail saying that will return the call. They never did! Went in person and saw the front desk playing with her phone and she said they have not enough people to work. May the few they have should be working and not playing on their phones!! Terrible!!!! Don't know how they keep being financed!!!!!! Maybe I should record at the clinic calling and see what they do and then make it public or reach some department to make this noticed and public!!

(Translated by Google) They don't give appointments It costs too much to. One to give me an appointment (Original) No dan citas le Cuesta demasiado a. Una que me den una cita

Bad customer service !

(Translated by Google) I do not recommend that anyone go to renew the insurance in this clinic, the lady who attended me is one of the worst, all of us who were there lost all day and I did not renew my insurance, I think that people like him have to hire Sir, what was more efficient before, she doesn't even know how to do the job. For the same reason I am no longer a patient of them ... (Original) No le recomiendo a nadie que vaya a renovar el seguro en esta clínica, La señora que me atendió es una de las peores todos los que estábamos ahí perdimos todo el día y a mi no me renovó el seguro, creo qué tienen que contratar personas como el señor qué estaba antes más eficiente ella no sabe ni hacer el trabajo. Por lo mismo ya no soy paciente de ellos...

(Translated by Google) It is very good, super nice, your employees very precise when giving and treating patients, I congratulate you, God bless you very much for your commitment and dedication to your neighbor ... (Original) Es muy bueno super agradable sus empleados muy precisos ala hora de dar y tratar alos pacientes los felicito que Dios los bendiga mucho por su empeño y dedicación para con el prójimo...

Excellent service with top notch bilingual doctors.

(Translated by Google) Now I went to the clinic of the town with high blood pressure very badly I had an appointment with Dr. Susana M. Lopez but she behaved very badly because when one is sick it is not for me to feel more bad because I went to ber if they could help me with my problem but she told me once you were sick because you do not take the medisin me that if you took it from me and told me if you took the medisna I was not sick he told me I was worse than I was (Original) Ahora fui a la clinica del pueblo con presion alta muy mal tenia una cita con la doctora Susana M. Lopez pero se porto muy mal porque cuando uno esta enfermo no es para q se sienta mas mal porque yo fui para ber si me podian ayudar con mi problema pero Ella de una ves me dijo usted estad enfermo porque no se toma la medisina yo que si me la avia tomado y me dijo si usted se tomara la medisna no estuviera enfermo me dijo yo me vine peor de lo que iva

If you are feeling sick and need a reference where to go this place won't help you at all , suppose to be la clinica del pueblo where you search for help and at least referrals you to the next helpful place. No empathy what's so ever. This place sucks now , if you hispanic don't go there 😒 , they will not help you. They are closed for the hispanic community 😕

This is just so sad, because my family and I have been with them for years since I was a little girl and now my children attend this office and we never had a problem like this before and these past 5 years or more they have just been the worse! They never answer the phone and when they do, you will be on hold waiting on the line for 15 mins or more for someone to answer and sometimes the call drops. On top of that when you are in the office most of the time receptionists are not even on the phone! So, to me that does not make any sense. Also, their online portal sucks! patient's info isn't updated most of the time, can't make appointment nor request an appointment and when you request a call back they get to you a week later or not at all. That being said it's very difficult to schedule an appointment or have any type of form filled out for work or school. I do not recommend this clinic at all and we are looking for another practice.

(Translated by Google) They are an excellent clinic, they treat people very well, I am very satisfied with their great work. God bless you and continue to give great health so that you can attend to all the people who arrive, I leave you my 5 stars, they deserve them and even more. (Original) Son una clinica exelente tratan muy bien alas personas me ciento muy satisfecha por su gran trabajo Dios los bendiga y siga dando mucha salud para que puedan atender a todas las personas que llegan les dejo mis 5 estrella se las merecen y aun mas

Community Services.

All in all, everyone is so nice and gracious. Ive been a patient since I was in grade school- I’m 32 yrs old now; I’m one of the people who call and leave a message about an appointment- and then miss the whole appointment altogether and then forget about it. “La Clinica” always demonstrates hospitality and concern but most recently a glimpse of their efforts to reach out and help their patients. I received a call from their billing/insurance department a few days ago requesting to update my insurance info and I have yet to send it to them. This place is a non-profit and is not part of a conglomerate array of health clinics that overcharge, mistreat people, or “accidentally” let people die. I also have to remember that this is not a hospital, nor am I super important for them to stop what they are doing to help me. I am humbled and will give them some time to respond the next time I feel so entitled to get an answer when I call the first time or when I need something urgently.

What an amazing experience this clinic offers. I can write paragraphs of positive testimony, but to summarize, the nurses, receptionist, doctors, therapists all define selflessness.

(Translated by Google) I am one more Immigrant in this Country and I THANK God for allowing me to be a Patient for 3 years at the Clinic of the town. I attest to its excellent services and human quality for all people regardless of their immigration status. Attention is one of the best in this country My most sincere thanks to the entire team of the Clinica del Pueblo for their attention and services. (Original) Soy un Inmigrante más en este País y Doy GRACIAS A Dios por permitirme ser Paciente por 3 años de la Clínica del pueblo. Doy Fe de sus Excelentes Servicios y Calidad Humana para todas las personas sin Importar sus estatutos Migratorios. La Atención es de las mejores en este País Mis mas sincero agradecimiento para todo el equipo de la Clínica del Pueblo por sus Atencion y servicios.

👍💕👍

(Translated by Google) They take good care of you thanks for the help you come to thank you (Original) Lo atienden bien a uno grasias por las ayuda que nos vrinda le agradezco

(Translated by Google) Excellent attention .. (Original) Exelente atención..

(Translated by Google) Good service for all your employees (Original) Buena atención d todos sus empleados

(Translated by Google) Excellent ❤️ (Original) Excelente ❤️

(Translated by Google) Can someone tell me when the quote is worth I would appreciate your answer (Original) Alguien puede desirme cuando vale la cita agradeceria por su respuesta

(Translated by Google) Magnificent (Original) Magnifico

(Translated by Google) Excellent attention. The staff is very kind and professional. My doctor is patience personified, kind and very professional (Original) Excelente atención. El personal muy amable y profesional. Mi doctor es la paciencia personificada, amable y muy profesional

(Translated by Google) Bilingual English Spanish health services and programs. Medical services, mental health and addiction recovery among others. (Original) Servicios y programas de salud bilingüe ingles español. Servicios médicos, salud mental y recuperación de adicciones entre otros.

❤️ LCDP

I don't recommend it, the front desk people never answer the phone, you shouldn't have to pay them because they don't do their job well.