1/5 Chay B. 7 months ago on Google
The
quality
and
level
of
care
given
at
Medstar
Washington
Hospital
Center
has
decreased
tremendously.
This
by
far
has
been
the
worst
experience
my
family
has
ever
had
here.
Far
too
many
nurses
and
patient
care
technicians
here
lack
empathy
and
care
when
giving
direct
care
at
the
bedside
but
it’s
not
all
of
them.
Coming
from
a
family
with
a
heavy
background
in
the
medical
field,
from
doctors
to
nurses
to
medical
assistants,
and
having
a
current
CNA
certification
myself,
this
experience
is
not
what
healthcare
is
supposed
to
be.
If
you’re
a
family
member
that
cannot
be
with
your
loved
one
the
entire
duration
of
visiting
hours
during
their
stay
here,
then
prepare
to
lose
sleep.
My
family
member
sat
here
for
a
week
with
gastrointestinal
bleeding
with
little
resolve
as
they
aren’t
equipped
to
perform
the
necessary
procedure.
I
had
to
contact
food
service
management
multiple
times
because
they
kept
getting
meals
incorrect.
I
wrote
on
the
dry
erase
board
and
informed
staff
of
all
allergies,
including
beef.
Imagine
my
surprise
when
they
send
up
shredded
beef
and
beef
gravy
over
mashed
potatoes
and
carrots
for
dinner
despite
the
meal
ticket
having
beef
as
an
allergy.
My
loved
one
didn’t
receive
a
medication
allergy
band
until
their
5th
night
here.
The
neighboring
patient,
bedridden,
had
been
laying
in
bed
for
who
knows
how
long
without
any
blankets,
calling
for
assistance,
despite
the
hospital
being
very
cold.
I
took
it
upon
myself
to
ask
the
lovely
lady
at
the
unit
desk
for
blankets.
She
was
able
to
take
me
to
get
blankets
so
that
I,
myself,
could
cover
the
patient
up.
The
staff
often
left
trash
in
the
room
that
I
also
had
to
take
upon
myself
to
clean
up.
You
press
the
call
bell,
they
ignore
it,
if
it
even
works
at
all.
Phone
didn’t
work
and
everything
was
plugged
into
a
surge
protector
hanging
on
the
wall
because
the
room
did
not
have
outlets.
Smells
of
urine
and
alarms
constantly
going
off.
I
could
write
a
book
on
what
was
wrong
here.
I
reached
out
to
hospital
management
a
few
days
into
the
stay,
spoke
to
someone
briefly,
and
didn’t
hear
from
anyone
after.
This
experience
was
prolonged
and
disheartening.
Please,
please,
please,
improve
the
quality
of
care
and
support
here.
Thank
you
to
those
that
actually
care
and
try
to
make
a
difference
here.