This doesn’t even deserve a star. How are y’all “out for summer break” and students are in school? Everyone isn’t from the dmv area so they just can’t go home and go see their doctor. Y’all are suppose to be there to provide for us. My main issue is I need my medical records and can’t get a hold of nobody. I’ve been calling for the past 3 weeks and had to find out from the hospital y’all are gone. Because I can’t get access to my files it’s delaying my treatment here at home. This is just terrible. You’re suppose to be a health center but don’t even care about your patients. I understand people have lives. But there is no such thing as a summer break when it comes to the medical industry.

If I could give them negative 359285u3259 stars I would because THATS how terrible this place is. Every time I call they are so rude and have attitudes. Why work in a service and health industry if you don't want to help students manage their health????? Make it make sense. They are so unprofessional, I'm not even sure how they were hired in the first place. They clearly don't want to be there so they take it out on students. I don't normally write reviews, but this place is literally bottom of the barrel. If you are reading this review and wondering if you should go here, for your own sake and sanity, find somewhere else to take care of your health needs. Absolutely Unacceptable.

If I could give this a lower rating I would. I would like to start off by saying that some of these workers clearly do not care and actually do not want to do their job correctly. I was turning in my health forms for the semester before classes started. I hand the lady (she was light/fair skin, shoulder length honey blonde hair, she is an AKA) who is working the table my forms and she glances at them and then proceeds to tell me I need to get my Titers shots. I tell her that I received all of my shots 2 weeks ago prior to coming to school. I told her my copy of my shot records was there with my health forms. Without looking at my shot records, she pushes my papers to the side and tells me I need to go to the SHC immediately to get about 6 or so shots. I look at her with confusion because the shots she was telling me to get I had gotten. Some of which included my Hepatitis B, Varicella, and other shots. She tells me that I will have a hold on my account until I get those shots. I leave Blackburn Ballroom and call my doctors office just to double check. I tell them what the lady told me and they say they gave me my Titers (which I knew just needed to be sure). After that I tell myself to go back to SHC later on to clarify this situation. Fast forward to October when I have time to get my hold sorted out, I have to get an extra blood test done because I am in CNAHS. I told myself to go a few weeks before registration for second semester opened I was told my hold would be lifted in 1-2 days once my blood results came back. A week goes by and I still have a hold. At this point I am fearing I will miss class registration. I go in and I tell the person at the desk that I am here to fix a medical hold. As I am talking to the gentleman with locs, his coworker to the right of him says "I hope she knows the lab is closed". I was not talking to her to begin with, nor was I there for lab work. I had arrived around 3:00 PM and the SHC closes at 5. I do not see why 2 hours early the lab would be closed. But I felt that was rude of her to say that slick comment, even though I was not talking to her to begin work nor was I seeking to get blood work done. I finally get to speak to the lady who lifts medical holds. As I am speaking to her and explaining my situation, she tells me that I was given the wrong blood work test I had received a week ago. Apparently the nurse who did my blood work was suppose to double check with her and never did, so she gave me the wrong test. So not only had I wasted my time trying to clear my hold, But I was given the wrong injections. I was baffled because I do not understand how such negligence, rude, or unprofessional work can be done for a health center. How does one give the wrong shots or make people get shots they do not need? I am glad I did not blindly listen to the lady who told me to get my Titers shots, because it is dangerous to get the same dosage of such shots in such a short amount of time. I could have became very ill or died, who knows. The lady, I believe her name was Ms. Lena gave me a temporary lift on my hold, which I was grateful for because I was able to register for classes. She told me however that the blood results showed I had low levels for certain things. Hearing her I realized the low levels probably came from a semester of not eating properly, lack of sleep and dehydration. However, had the lady who originally seen my forms looked properly, my levels were good in the beginning of August. I now have a hold on my account AGAIN because I have to get another blood test done. But all that to say that these employees need to be more thorough and do things properly. This type of negligence is in some ways a lawsuit waiting to happen. Common courtesy is also something some of them should consider. I do not know if that lady who made that slick comment had a bad day prior to me coming, but I feel she should not have taken her feelings out on me. And to the lady who refused to read my shot records, I truly feel she does not deserve her job, or at least needs to be corrected.

This place is just the worst. No privacy at all. When you walk in to state your reason for being there all the other receptions are looking over being noisy. I came in at 11 and they opened at 10 am I believe. I had a simple request and they wait for me to get up to the window to tell me they are no longer taking walk ins because they are too swamped. The "doctor" is no better. While discussing confidential information she leaves the door wide open. The students shouldn't have to pay for their laziness. They wants me to come back 3 days later. Hell no! If it was something really serious I would be in extreme pain if not worse. Just as bad as Howard university hospital. I am a Howard student. Don't do it to yourself.

Nurse was sleepy but nice but miss Jean M. had an attitude problem the whole time and it was very clear she didn’t want to be there. Walked up to her station and noticed she was on the phone so I quietly said hi with a smile and she looked at me and looked away as if I was ruining her day. Need better staff at the front they make the whole place look bad and like the other reviews said there’s no privacy whatsoever.

I didn’t think my first impression would be this disappointing. I read the reviews but gave the entire clinic/staff the benefit of the doubt. Front desk was rude and unprofessional. I’ve work and study in the health allied field and front desk is the face of the office! I came in 3min before the office opens and had one question to ask but she was rude about it and basically didn’t answer because it wasn’t 830a on the dot. I noticed she didn’t greet with a good morning to me or another patient and after registering me told me to go around, however, I was a first time patient and did not know where around was. Please give directions. I’m giving it 3 stars ONLY BECAUSE of nurse Menette and the phlebotomist Fri made it a good experience!! Besides that, please, if you don’t like your job resign. Miserable staff = bitter patient = negative atmosphere.

If I could negative stars I would, this is the most unprofessional health center in the whole world, they will definitely win that title in Guinness book of world records. Highly unprofessional staff, terrible disrespectful supervisor. They just need to throw the whole place away, the phones too cause they'll NEVER EVER answer, can't leave a message cause the mail box is always full.

I just called to get my hold released and because today was the deadline. She handled it in 5 minutes.

Title: A Disappointing Hospital Experience: Communication Woes Rating: ⭐ My recent hospital visit was, unfortunately, one of the worst experiences I have had. It is disheartening to say that the hospital failed to pick up calls, which greatly impacted the overall quality of care and created immense frustration. From the moment I tried to reach out to the hospital, it felt like a never-ending battle. Whether it was to book an appointment, inquire about test results, or seek clarification on a medical concern, I was met with endless ringing and no response. This lack of communication made me feel neglected as a patient in need of attention and support. It is essential for hospitals to prioritize effective communication channels, especially when patients' well-being is at stake. Promptly responding to calls can make a significant difference in managing and addressing patients' concerns, reducing anxiety, and ensuring a smooth healthcare experience. While it is understandable that hospitals face high call volumes and staffing challenges, there should be systems in place to manage these issues effectively. my experience with this hospital was marred by the frustrating lack of responsiveness over the phone. While the medical care provided during the physical visit was commendable, the inability to pick up calls hindered the overall quality of my experience. I hope the hospital takes necessary steps to rectify this issue, as effective communication is an integral part of providing exceptional healthcare services.

terrible staff. No privacy WHATSOEVER. Anybody in there will know exactly what you're in for. They're rude, terrible attitudes, lack of care for student's health. Never hear from them for any aftercare . Overall a big zero! Wish I didn't have to go there.

Can never get someone on the phone, they clearly do not care about student health which isn’t surprising since Howard neglects it’s students in every aspect. I’ve been tryna make an appointment for a week. They have terrible attitudes and service. I’d rather just be sick at this point and that’s on Howard’s hands if I spread illness around. Wish I could give 0 stars

This is literally the worst place . They never pick up the calls and the front desk always have an attitude.

Unfortunately, I have to agree with the other reviews about my experience with the student health center here at Howard University. From the moment I walked in, the women in the front acted as if I was a bother; the first one did not even look my way when I stopped at her window and the other seemed annoyed. As the other reviewers stated, there is ABSOLUTELY NO privacy. I have never been required to share the entire nature of me wanting to schedule an appointment when I’m making it with a secretary. Because she claimed she could not hear me, I had to yell all of my private information for the entire office to hear. All I wanted was a wellness visit and a wellness visit is exactly that; no one had ever asked me why before. Any further concerns I had, I wanted to voice to doctors, nurses, and/or medical technicians only, during the visit and I don’t know why that isn’t understood amongst the staff. It’s embarrassing to have to air out your private issues like that

I was calling them for COVID tests and the first time she answer but then left me on hold for 30 minutes. What could you possibly be doing? I just want a covid test. I’ve called at least 20 times and always go straight to voicemail and I can’t even leave a voicemail because their inbox is full.

Great staff, super helpful and efficient. Better than figuring out how to get the right help at regular hospital / care center. I called the day before and scheduled my appointment. Ms. Andrea, Nurse Danielle, NP Nnadi and the rest of the staff were really cool sweet and funny. I was concerned about the negative reviews but wish I had gone here to begin with. Everything was in office and they knew what I needed for my paperwork.

very disheartening that as a howard student i have to go get my health needs met elsewhere because (if they even answer the phone for me to schedule an appointment) i don't feel like my health is in good hands.

Awful service, I'd give less than 1 star if I could.