The non physicians were phenomenal especially the lady at the desk that called me in which I gave my information to get looked at. She was so nice, and patient with me. I asked a gentleman where the bathroom was and he gave me zero directions to where it was located. The nurse did not prep me on how rough she was when digging through my ear canal. The young lady that took my blood pressure wasn't friendly at all. I rate my experience a 6 out of 10. The medical field is rough. Physicians in general should be more aware of their emotions towards their patients, and show a little more empath when operating on them.

Today was actually one of the best experiences that I had at Patient First. The nurse and doctor were very friendly and personable. There was no wait time when I initially walked in and got checked in, however there was a 20 minute wait for the doctor once the nurse completed her initial evaluation. Despite the wait, I still had a very good experience. Awesome job!

I came to Patient First (the one at Corridor Market Place , Laurel, MD) on June 4, 2021 due to a chest pain. I registered at the front desk explaining the reason for my visit. I sat down at the wait room for more than an hour. In other words, the fact that I had a chest pain meant very little and to my knowledge I don't see any triage nurse looking at the cause for your visit and act accordingly. Once I saw a physician he said that per cardiogram my situation is "unspecified" and this means that I am not out of the wood and his recommendation was to directly go to an emergency hospital. I called my wife and she took me to "Adventist Hospital" and no sooner have I told them the reason for my visit that they took me in and did the appropriate test. I just want to let you know that the lapse in judgement or the absence of triage nurse could have claimed my life. I am also beyond disappointed at the way the way "Patient First" at least the one that I went to did this not because of ignorance but "ineptitude". The last thought that I have is the gap between your name "Patient First" and the reception that I received. I thought a lot on whether I provide this feedback to you or not. It took me a while to come to the decision that perhaps I need to let you know. Perhaps someone might listen. Perhaps someone coming to your location might get a better reception.

I’ve been here a couple times for my kids. As recently as the last 2 evenings. My kids have the flu. Both were seen quickly to be tested. They actually took my daughter ahead of other patients to get her tested before being seen- which I appreciated. There are usually a lot of people there… we arrived at 630 and there were 17 people ahead of us. However, we needed to be seen and the night before it was not quite as busy, but efficient. Anyways. All the registration ladies, triage nurses and doctors are always kind. Testing results came back in about 25-30 min, we were able to get prescriptions and doctors notes. And as you can see by the photos, my son was feeling much better the next day... lol

This center has the very best staff, who care. Wait times are fair, masks and Kleenex are always available..and the physicians have a great bedside manner. ***** 5 stars

Overall I was highly satisfied with the service I was provided, after a couple of days I feel much better, the doctor knew what to prescribe me and that it will work. I highly recommend patient first in Laurel to anyone in need! I drove 45mn to get there because I moved from the area however it is my to go medical emergency always!

This location is usually fairly decent but definitely not consistent by far. I bought my husband in because he had just been released from the hospital after having a major disc removal, nerve decompression surgery in his neck. The day before, he had a nerve ablation procedure in his lower back. With all o that, it is hard for him to walk or do anything for that matter with the tight brace around his neck. He had complications from anesthesia after surgery which caused constant and relentless extreme vomiting/dry heaving, lack of appetite and having to take his medications on an empty stomach. The hospital went through four or five different anti nausea medications before they found the one that actually worked before releasing him. The problem was that the hospital forgot to call in that particular medication to our pharmacy because the nurse at the hospital rushed us out during discharge instructions. I get it. You have a lot of patients but details are important during discharge. Once we left and I realized this prescription was missing from the pharmacy, I called the number on the discharge papers and I could not get in touch with the department at the hospital because this was a Sunday I guess. I have no idea why I didn't get a call back. All I could do was leave a message and wait for a callback which I never received. In the meantime, I figured, I would bring my husband to our local Patient First (11/14/22) to get the anti-nausea medication so that he could at least get a good nights sleep without the constant vomiting/dry heaving every 10 minutes. It was definitely more crowded than usual. I get it. I was trying to explain to the staff that my husband could not sit for a long time because of the brace on his neck. I explained that he had just undergone back and neck surgery.I told them that he could more comfortably wait in the car. That request. IGNORED, He was treated as a number and shown no compassion and told to come in, get vitals and wait in the exam room. I borrowed the wheelchair to get my husband from the car since he could barely walk because of the weakness and vomiting. I explained to the in-take nurse as to what was going on with him. Noone cared. They stood around in a bunch laughing about their personal lives and goings ons. No-one checked on my husband for over 2 hours while he sat on that hard cold exam table. I asked again if he could wait in the car until the doctor could see him since he couldn't lay on the exam table or sit in a wheelchair for that long being cold and extremely weak and vomiting with a brace on his neck. We were brushed off and I was extremely patient. I couldn't listen to laughing and joking anymore outside of the curtained room. My husband was SUFFERING. I put my husband back in a wheelchair, put him in the car and left. No-one tried to stop us. They just watched us leave as my husband was vomiting in a bag. They just told him "put your mask on sir". How can you pull up his mask when you're vomiting and dry-heaving constantly? No compassion! We just left and decided to suffer through the night until we could reach his neuro-surgeon or doctor's office the next day for a simple anti-nausea medication that the hospital forgot to call in. Again, this was a Sunday so the pharmacies we used were closed. I know some medical professionals just treat people like numbers but it really shouldn't be that way. They would not want a member of their family to treated this way. To top it off, PF will bill the insurance company and get paid for this visit and there is absolutely nothing the patient can do about it because we are just regular working citizens. If the insurance company doesn't pay, then the patient will have to pay the entire bill so Patient First has no accountability for this poor service. My husband could have been in and out of there so fast and his priority level should have been raised due to the condition that he was in. I know that everyone has a story but conditions should be prioritized and people should be treated with dignity regardless.

Service overall was fine. I didn't like that I waited 3 hrs to get my results from my COVID test. I actually went on the portal and got my results long before the doctor ever came in. The only reason I waited was because I had questions. It shouldn't have taken that long to inform me of my results. A nurse could've done that.

I waited 7 hrs to be seen, but I know they were doing the best they could under the circumstances. I'm glad I had a vehicle in which to wait. Once I was called, the non-medical and medical staff were all excellent. I also noticed that even though they had reached capacity and were turning people away, when a mom came in with a crying, bleeding toddler, the staff took them in right away. I was very happy to witness the immediacy with which that family was cared for. That's urgent care at its finest.

Dr. Wendy Carr was unpolite and unprofessional. She didn't answer all my questions. She lacked patience and was rude. I had a follow-up question as she was walking out our patient room. My husband and I attempted to stop her from walking out our room by calling her name. She acted like she couldn't hear us. She was literally standing outside our room. My spouse and I were standing next to her. She picked up a phone and ignored us. When she finally looked at me, I told her I had a quick question. She told me I was not allowed to stand outside my room and to go back into the room and she will be back in. Three minutes passed and I looked out my room and she was gone. Dr. Carr was now with another patient. Nurse told Dr. Carr I had a question. I waited another five minutes and Dr. Carr never returned to my room. I left because I was not going to wait in patient room for a question that literally would take 30 seconds to answer. I've already waited 4 hrs to see a doctor. I will not be returning to this location, if I can avoid it. I was not treated with respect.

The front desk staff was very helpful and made the check in process very seamless. All of the staff at the clinic were professional and welcomed me. I felt that my concerns were heard and I was in and out in a timely manner.

Very prompt and efficient service. The wait time was less than 5 minutes and my total visit was less than 30 minutes. I will take the drive for this prompt and courteous service.

Imagine getting checked in and then waiting over 2 hours before anyone walks in your room with no communication that they’re short staffed or of waits times…

My experience with your staff was more than what I expected. From the receptionist who was very friendly and welcoming, to the nurse who took my vitals who was patient and joyful, to the doctor who was professionally informative and caring, to the nurse who was kind and considerate, and the final young lady who finalized my payment who was thoughtful and understanding this is by far the best walk in clinic that I have ever encountered throughout America. Everyone was very professional. Thank you all for helping me to feel better. I highly recommend this facility and should I need any other medical assistance that you guys can help me with I will return without hesitation. Thank you so much.

Wait time is insane, plan to spend 2hrs waiting to be seen even when it’s slow!

I would definitely recommend this location of patient first to anyone. The doctors and staff is so kind and patient and I really do appreciate that especially in this busy holiday. It’s a good feeling to have a group of people that genuinely care and listen to your concerns. I want to say thank you to all staff if this gets back to them very much appreciate it and enjoy your holidays.

Everyone is really nice. And the wait time is usually really quick.

I had an amazing experience with Dr. Jean Masoso. I highly recommend

My visit with Patient First was Excellent. I was called to register within a few minutes and moments later I was called to the back by an Amazing, nice and friendly young lady who checked my vitals, weight and took a few test. I met a sweet young lady who set up my breathing treatment then I met Dr. Ibrahim who is an Excellent doctor. He has wonderful bedside manners, he asked appropriate questions to understand my condition and symptoms and we discussed my current medications. I was very happy with the steps and treatment he provided to help me feel better and the medication that was prescribed. He was very nice, caring, kind, patient and friendly. I dreaded going to because I knew I would be there for hours, however I am so glad I went because I felt like I received world class healthcare from the entire team and was in and out within 1 and 1/2 hours, very impressive. I was pleasantly surprised and thankful. Dr. Ibrahim is one of a kind and I’m glad he was on my care team today, exceptional bedside skills, attentive, understanding and provided excellent healthcare. Thank you so much to the Amazing team at Laurel! Kudos to everyone, Job well done! Thank you A very happy and satisfied patient!

I feel your institutions vital to the neighborhood and the service received is very good and service reps exemplify courtesy and understanding when serving us. Most times my experience has been very good with the nurse practitioners and doctors. I do understand that it can be overwhelming at times. Overall, I appreciate the service and not having to wait at a hospital for several hours. Thank you.

Nice

A very positive experience.....Love this practice...

I HATE our healthcare system! But my visit to Laurel Patient First was painless. My only issue is PA/Dr. wait times without explanation. It would feel better knowing the wait is because "something" is happening and not the stereotypical wait for the sake of waiting. I appreciate the convenience, politeness and courtesy of the staff. We only go when we're sick and it can be difficult to deal with such people. I plan to explore using this facility for future medical needs.

I waited five hours to be registered for treatment and another hour to be seen by a physician. The doctor did not listen to my complaint but ordered bloodwork and left. I did not see another human being for an hour. As my pain increased, I stuck my head out of my cubicle to ask why it was taking so long to draw blood. Then someone arrived to draw blood. 45 minutes later, the doctor returned to tell me she didn't know what was wrong but she would give me a prescription anyway. The only positive experience of this trip was the cheerfulness and patience of the front office staff who endured terrible circumstances with a smile. If you need a receptionist, this is the clinic to visit.

The front office staff was phenomenal. They were fast and efficient and explained my financial obligations clearly. The medical staff was compassionate and thorough. They asked all the right questions to make sure they had a good understanding of my pain so they can provide the most appropriate course of care. Thank you!

The front desk receptionist was very rude to other patients and actually HUNG UP on a patient because they were "taking too long to find their information" and the doctor was rude to me. The only person I liked there was the nurse, she was very kind and I wish I could remember her name. She was helpful, she was gentle and she engaged with me and made me feel comfortable. The doctor ruined my entire vibe. He rushed through my appointment, which I waited about 3 hours, and he talked to me like I was lesser than him and like I was wasting his time (I had sprained my finger moderately). I wish I could remember his name because I would certainly love to put him on blast. I wish I could leave a positive review because I had high hopes for this place as my dad had went to a patient first hospital before and had a pleasant experience. But my experience was terrible. There most likely are other great doctors who work at this patient first so I'm not saying to not go here, but prepare for the wait at the very least.

I went in with my little sister. When we were checked in the clerk asked for our health insurance card and my ID. Never did she mention my prescription insurance card. She didn’t ask for it so I assumed it was on file. When my little sister was done seeing the doctor she turned over the prescription and asked me to sign them. I did but she never informed me of the price. I paid $39 for 3 prescriptions that should’ve cost me $10. When I called to back to discuss why I was charged $39 the clerk then claimed that she did ask for it. I work in a pharmacy and I’m well aware of how billing works. Applying my prescription insurance information should be easy but no. Because I had walked out without going to discharge…..no on one told about that. I could not get my insurance applied. I will be disputing this with my bank. Your doctors and clerks need to be more transparent…

Broke my thumb and needed to be seen. From the front desk to the doctor everyone was extremely friendly and helpful!! Coloring pages for my 2 year old and helping with her while I got my x-rays done was amazing. So thankful it was a smooth and calm process!

Before I came into this location I called to confirm that the services I needed were both offered and accepted insurance. Once I was able to come in I waited for over an hour before being seen. I met with three different people before speaking with the doctor all of whom asked and I explained the services i was there for. After waiting an additional two hours in the room, i was finally seen by a doctor who then told me the testing I came in for was not provided. Being that i spent hours waiting it was an extremely frustrating experience to ultimately be told I waited for nothing. I hope i will not have to come to this location again.

The intake nurse was attentive, kind, and answered all my questions. She even checked on me by asking if I had gotten my blood taken yet while I was waiting inside the patient room. Dr. Osire was wonderful and pleasant to talk with… She shared my blood results and listened thoroughly to my concerns. She also recommended that I go to Mom’s Organic market to buy liquid iron. I did and bought Megafoid liquid iron. I am looking forward to getting healthier!!!

I've gotten great treatment each time I've been there. My doctors office was booked solid. I'm so glad these places are around and I didn't have to go to the emergency room. The staff and doctor I saw were great.

Overall, the experience was pretty decent. My only complaint would be that the wait time after I got tested was far longer than I was told or even expected. I was told the wait would be 15 minutes, but it ended up being around an hour until the doctor saw me. The staff were all friendly and easy to communicate with!

The experience was exceptional. Physician was detail oriented and displayed genuine concerns for my health. Prior to speaking with a Physician, staff were beyond welcoming. In-take nurse was incredibly friendly and intuitive. She illustrated customer care beyond reproach by engaging in general small-talk to ease any concerns with visit.

I was so impressed with your staff and facility from the moment I walked in the door! Everyone was professional and kind. The facility was very clean. The service was very quick in spite of all the people that were there. The doctors, nurse practitioners, nurses, medical assistants were all amazing! Thank you for taking such great care of me.

Let’s talk about it. This place used to be perfect but my experience trying to get school clearance has been hell on earth. Getting calls saying your results are ready but when you get there , they’re telling you, “ The doctor doesn’t have time to fill out the paperwork “. Mind you your staff member called ME at the crack of dawn staying my things were ready and to confirm when I’m coming. This has happened TWICE! The first time I sat in there for an hour just to find that out. I don’t know what’s going on in there but the lack of clear communication, with a toss of inconsideration to one’s time is just….. ugh. Save yourself the time and energy of running back and forth to this place when it comes to vaccination clearances for school/ work purposes. It seems like they’re good for a one stop hit. It’s a shame because I have one doctor that I adore there. But going through this madness ain’t worth it.

This location has definitely stepped up its game. The warm blanket was a game changer! The nurse practioners were very kind and knowledgeable. Would highly recommend this location.

Although I would refer Patients First, I will never go to the Laurel facility. I went with a question and was processed. I asked not see a dr bc I only was there to ask for a covid test. I never saw a doctor and was told I could leave and would not be charged. I later received a bill for the entire visit as if I saw a doctor. The staff was not truthful or knowledgeable. The in take person (female) was awful --- not informative and had absolutely zero bedside manner. Had I not missed my own Dr office by 10 minutes, I would never had gone through this. This was an awful experience. Only desperate patients need to use this facility ... of which I was and am not. Please train your staff. This isn't McDonald's.

I loved my visit at the patient first here at Laurel. The wait in the lobby to be called back was not long at all and more than anything when I was being checked in the front desk staff were very friendly and answered any questions I had. The physician was phenomenal and made sure I left with all questions answered. I would recommend that anyone visit this location due to their efficiency and care when it comes to patients.

This place refused service for not wearing the mask. Try to read lips or breathe with a mask on while dealing with laryngitis, not even able to whisper). Brainwashed. I'm wondering about the logic since it appears that the state law supersedes the constitutional rights of the citizens to a basic human right. They bragged about having lawyers when not even challenged (remember, I could not speak). I sincerely doubt that they would put their license on the line to be "yes" (Wo)men or Non-binary or Other as described on the check-in monitor. I was their patient for years, and have great insurance. This incident left them behind by their own gesture of booting me out - a patient in need. Do Register Nurses take any oath at all?

Dr. Smith and staff were pleasant and professional. Dr. Smith’s diagnosis and his explanation of it made complete sense to me and enabled me to obtain a timely Dermatology appointment. I have had nothing but stellar service at the Laurel, MD location.

I'm only putting two stars because 9 years ago I had a great experience here when my son hurt his head and they stitched it up. But now I would say, if you're not bleeding, you probably shouldn't come here. I came in with very serious back pain - so serious i couldn't sit in their chair to fill out the registration forms. After 45 minutes in the exam room, I came out and asked if they had forgotten me. I was told there was just one more person ahead of me. I finally left 45 minutes later, in tears, because just getting there and laying on their exam table for so long hurt so bad, and now I had to do it all over again with another provider. No one checked on me or updated me that entire time, and the doctor never came. I guess i have some sympathy for providers who have to deal with people coming in with similar-sounding complaints, looking for pain pills, but neglecting patients until they go away is not the solution.

Long story short is the closest clinic or the only one i know. Don't even think there will be a next time. Have me wait in a little storage room! From the look of things it was only 3 patients in the waiting area. Sunday May 28th. Memorial holiday!

My visit to the Laurel location was HORRIBLE. After waiting 2 1/2 for the dr. He came in my room to ask me what was the problem then prescribed antibiotics in 5 mins. Really?? Then he ask me to come back in two days! ABSOLUTELY NOT!!! I am not returning to that location.Period!!! While waiting the staff laughed, talked about personal stuff and even folded clothes while I sat there waiting. No communication with the patients. Mine you the office closed at 8pm but here it is after 9.20pm. I would not recommend this location for medical services. I would definitely try another location in hopes the service is more professional Sorry Not Sorry!!!!

Everyone was nice until the nurse took almost an hour to see me and also she had an very bad attitude like she didn’t want to work that day. Please train the nurses on basic customer service. The nurses can learn from the medical assistance and front desk staff.

Superior service. The wait time was really good. I like that there's an option to wait in the car instead of the waiting room. Also liked that the web page provided a sense of wait time progression. Bottom line is had I'd gone to my primary care facility, the drive time would have exceeded my total time at your facility.

All the staff I encountered today, from the moment I checked in to my consultation with the doctor, were incredibly kind and courteous. The individual who conducted my x-ray was especially considerate and gentle. I'm deeply grateful for the kindness and comfort provided to me during my visit. Thank you!

Laurel Patient First staff review. The support staff when I was called back did not greet me. Dry acting and not friendly. She wrote the wrong weight after I told her my weight. I had to let the nurse know so it could be corrected. Physician Assistant Brittany Stokes did not do an introduction as she entered my room. I had to ask what is your name with her title after she came back to my room to finalize my treatment. The staff needs training in basic one on one how to greet your patients when you first come in contact with them. At least say hello and I am name , how can I help you. Disappointed during my visit and staff unprofessional.

During my most-recent visit (2/6/2024), I was welcomed and greatly accommodated. From the time that I signed in to my subsequent health metric testing, x-ray, and doctor examination and treatment, I felt heard and treated with kindness, care, and concern. Each person with whom I interacted was professional and eager to assist me. After leaving my visit, I am more educated and self-actualized. Thank you so much for your service! I know that I can always count on Patient First when I need non-emergency, immediate medical attention and assistance.

I have so many excellent things to say about their services. When the receptionists calls you and submits my information I am called to get checked for my vital signs. Now that's quick. They are just so wonderful. The doctors are outstanding. They explain things to you where you can understand what their talking about. Great job. Please keep up the good work.

Everything here was perfect, the medical staff and front desk nurses were so friendly and helpful I will definitely trust them with my medical needs again