I used this hospital for a vaccine. My first appointment was great, and I would have highly recommended. However, for the follow-up appointment, I changed the time of the appointment the morning of using their online platform. I received a confirmation email that the appointment time had changed and arrived on time, but the hospital would not honor the new appointment time. It seems like they had printed out their appointment sheet before I had changed my time. I tried to show my confirmation email, but was told that it didn't matter. They were going to follow the sheet. It was annoying to have to sit in my car for 45 minutes, watching the snow fall around me that I had been trying to avoid driving in. They should either prevent people from changing appointments day-of or find a better way for the staff members to be informed of appointment changes.

I must change my review. I received a nosocomial infection. I have unresolved upper and lower G.I. bleed‘s. I was on a ventilator for multiple days due to sepsis. I have a clot into a bad stick in my right hand that is painful and prevents it from working. The nurses are kind of powerless. The interventionist at the MICU are arrogant. One came very late to see me yesterday and told me of the plan to treat the clot with heparin despite my active bleeds. When I expressed my concern he left immediately and said he would return later. He never did I am also covered with bad sticks. I’ve asked to have a G.I. doctor fix my upper and lower active please Dash please PLEEDS04 space before they give me heparin for the bad stick watch. Clock. No one will listen to me. The nurses say only the interventionist can request a G.I. consult and they refuse to speak with me. Please help me I am so weak if I bleed out again I will die. I have two active please since the day I arrive that are unresolved. The G.I. doctor gnosis this but But he was a covering doctor that day so not part of the normal staff. I am at my wits end and my family and I are extremely afraid and do not understand why no one will help Update. I have been off the vent for several days but still do not have a meal plan. I am dehydrated and my ear and output is very low. My lips are chapped. Please help me

I am giving 5 stars because we have had the most amazing nurse on the Telemetry unit, Sharon. She took such amazing care of my uncle. You can tell that she truly cares. She is patient and kind. She treats those in her charge with dignity and respect, the same as she would her own family. I think she only works weekends. But if you or your family members are fortunate enough to have her as your nurse, you are in excellent hands. She fiercely advocated for my uncle. She spoke up for him. She made him feel comfortable when he was extremely anxious. Tania was his tech. She made small talk and had witty banter with him. She used humor to make him feel comfortable. She was patient and gentle. Her kindness did not go unnoticed. Miriam was his night nurse and she was great as well. She was careful and thoughtful while caring for him at night. She was gentle enough not to wake him every time she came in. She spoke to him with humanity. Dr. Barnes was thorough, calm, and kind. Of all of the doctors, she had the best bedside manner. She was confident and set my mind at ease. She built a rapport of trust. My uncle has never been sick, had surgery, or even been admittted to a hospital his entire life. He has always been healthy. He came to the hospital anxious and afraid. Those mentioned went out of their way to make him feel hopeful. Even when he was being a stubborn patient, they were compassionate. The healthcare professionals listed truly stood apart from the rest. My family appreciates the care that he is receiving. Thank you all.

1/5/24: And to respond to Doctors hospital, I did notify Patient Relations and I received many apologies from them and a hospital medical Director,, but it still does not fix the big elephant in the room…my mother died as a result of their negligence, lack of integrity and ethics, mismanagement of her care and lack of collaboration between the PAs and surgeons. Period. Thank you ******* Lack of medical integrity and other ethical concerns. My 86 year old mother with dementia was admitted to Doctor’s Hospital for a UTI. Three days after admission, her doctors told me that she also has a small bowel obstruction and would need surgery. A week after surgery a CAT scan was done because her stomach was very distended. I received a call from a PA saying the report was bad and that more surgery was recommended. She commenced to tell me “the surgeons need to be honest with you about your mother’s condition and that the surgery did not work” Then went on to read the report: “Small Ileocolic aaspomotic leak remains with intramural as well as anterior abdominal wall tracking of the extra luminal contras”. I immediately asked the surgeon about it and was told “don’t believe them ( the PA and Radiologist). Your mom is fine”. “They are making that up”…(his exact words). Needless to say, I was blown away. A short time later they discharged my mom to a rehab facility where she is unresponsive has been placed in hospice. Three days before Christmas and this is where we are. Words can’t express my disappointment. 💔💔 There are many other inconsistencies about my mother’s health from their staff. I didn't know what to believe. It is my prayer that something is done about this negligence and mismanagement of my mother’s care. My mother is elderly and black and was treated like she doesn’t matter. Doctor’s Hospital should be held accountable for the pain and suffering they have caused my mother and my family.

Laziest Group of nurses I have EVER seen . Been here 5 hours have yet to see a Dr. All they do is collect urine & blood then leave you in the room 😒 No updates and when you ask there short with you

Can i give this hospital a no star ?... Worst hospital. I was here years ago and had the worst time of my entire life and will live with that pain til i die. And ambulance brought my husband here and it is horrible. How will u like to b treated as low and then slow . And bathrooms? How in the world u put patients in these bathrooms ? Disgusting... Plz close this hospital down. And i dont want to see a comment saying anything about apologizing. None !!!

The worst emergency room ever. Staff is great but I've been here 6 hours now waiting because there is only 1 doctor on the floor and I've been waiting to be seen ONLY FOR A PRESCRIPTION FOR INSULIN like seriously this is crazy!!! 6 hours!!!! For a prescription!!!!! What the ****!!!!

This hospital has really dropped the ball. I’ve been here about 5 times in the last two weeks. My symptoms are just getting worst. I’ve been told multiply of times, that it’s really nothing we can do for you. But being told by other nurses and doctors that I need an MRI because my symptoms are severe and that’s the only way we can move forward. Going there multiply of times and leaving there the exact same or feeling even worst. Is completely unacceptable. I usually refer my family and friends here but never again will I tell them to go here for any kind of help. I can say, It’s a traveling doctor name Dr.Gentle. He did more for me than anyone else did there. Sucks that he isn’t there full time. I wouldn’t recommend anyone to go there.

Unfortunately things seem to be going downhill here. But my last visit a few months ago was positive, I was treated fairly promptly. I remember however having COVID there a couple years with pneumonia and the attending person, I don't think it was a doctor, wanted to send me home before my remdesivir treatment was finished. You really need an advocate when you're sick. My 2 sisters got on the attending staff like bull dogs. One had a medical background. But in the end I stayed for the length of the treatment but if you don't have someone to speak up for you and you can't do it yourself you might be in trouble .

If i could give Dr. Binnur Genec 0 stars I would On Friday, November 4th, around 10:30am, i went to the doctor community ER for a plethora of experiences ranging from body aches, GI symptoms, etc.( 11/03, i was last seen at my primary physician for what my doctor to believe is an ear infection & a swollen lymph node). As treatment, i received amoxicillin. I would like to note the nurses and staff were extremely kind and patient which was the only good thing at my experience at this hospital. Once the doctor, Dr. Binnur Genec, stepped in, everything turned for the worst. She spent 5 minutes assessing my issues. I complained on multiple occasions of this bump behind my ear (the swollen lymph node). She then checks my ear and bump and claims under her medical profession that i do not have an ear infection and the bump i have is a bruise. While i understand doctors can come to different conclusions, and I cannot confirm for myself whether i have an ear infection or not because I cannot see my inner ear canal, I can see my bump and i have been monitoring my bump due to the pain. Additionally, a bruise is medically defined as: broken blood vessels phenotypically appearing with blue-black discoloration. That was not apparent on my head (see photo attached). She was adamant about my bruise. But i question her line care as she hurries to discharge me. I try to follow her logic by questioning if I have a bruise, and for some odd reason that I can’t recall falling to obtain such bruise, i must have fallen and hit my head. As a doctor or any human, the next logical evaluation is checking for further head injury or concussions. But as i question this, she instead tells me that I gave myself a bruise from rubbing it (irritation). Which i know i don’t even have the strength to do. She becomes very angry at this moment, and gets in my face and mentions how disrespectful I am for questioning her. Then I argue back that I need further elaboration because as she is not going to take care of me or incapable to do so, I should seek additional care somewhere else and I need to tell my future care providers what she has told me. Then as she tries to discharge me and try to fight for myself, i ask the nurse why did i bother coming here if I knew I had a bruise. Then comes the offer of additional pain killers. But only after I’m in tears from stress and more strain from this unknown bump. Other issues i have: my medical history was not updated: 5+ years ago i found out i have a lot of food allergies, after attending immunotherapy this list was lessened . No one asked my current allergies or medication (besides the antibiotic i was on), i got my results via the portal regarding my blood + urine results and clearly indicates of a UTI that i was not informed (she mentioned she would call if anything were to come but she never did), but i did receive a call 10 mins after asking how I would be paying for my visit. A service i regret attending. I’ve never been one to file a complaint about a doctor nor have I received such low care from anybody in my life. And it is my belief, shared by others, that even if a physician is unable to provide curative treatment, you should at least be able to walk out better than you came in. I cannot say the same. I walked out worse than I came in. A physician that knows that their patient is unwell, and whether I hurt her ego or not, unprofessionally gets in my face and argues just because I wanted more details and understanding why she defines my alleged bump (now disputed by 2 physicians) as a bruise? I’m appalled Dr. Genec was my provider. I’m not sure if the person or machine who prompted to provide a phone number/this email will actually do anything of my horrible experience at the ER of doctor community hospital. But I really really really hope for your other patients and future patients that Dr.Genec provides a better service and bed side manners than what she gave to me.

The worst hospital in the area. This hospital is always short staffed, front desk staff is extremely rude, shows no sympathy or compassions to patients who are in severe pain. This is totally unacceptable from any hospital staff. To make matters worse they will make you wait forever to be seen by a doctor. I took a patient , a friend, at 2 am last night and they had her sitting in the waiting room without even seen by a doctor until now. It is 8.59 am next morning. She had all the symptoms of a heart attack. I will never ever come to this hospital and won’t bring any of my family or friends. Please go to the new hospital in cherry hill where you will get full attention and the care you need. STAY AWAY from this one.

Two family members ended up here within two weeks for different reasons. 1. In any and every field, you'll get different types of people. Some go above and beyond, some just go through the motions. Night staff are generally kinder, but my guess is because they're not as rushed as day staff. Family #1's day nurse was kind and attentive, but he was definitely being pulled left and right all day long. Family #2's day nurse was...well, not the best. Not very attentive, seemed annoyed when the IV pump occluded just once. Family #1's night nurse and tech were absolutely amazing. Attentive towards the patient and even me, the support, asking if *I* needed anything and offering blankets and pillows. 2. Front desk staff are really kind. Haven't had a single issue with them. One was kind enough to give me a gift card for the cafe (I guess I looked exhausted). I've witnessed visitors being rude with them for no reason, though. So take "rude front staff" reviews with a grain of salt, or salt-free alternative if you have hypertension. 3. Doctors and Physician's Assistants are an extremely scarce resource at this hospital. You'll end up waiting 5+ hours between a doctor or a PA visit to your bedside. Both Family #1 and Family #2 have gone 7 hours between doctor/PA pop-ins, which is nerve-wracking when you're waiting for results and a treatment plan (and discharge). In fact, we never saw Family #2's first PA again after they completed admissions. Only saw a PA at the start of the night shift. The nurses are powerless in this respect; they're at the mercy of availability of the doc/PA as much as the patients are. Meal plans have to be approved by the doctor/PA, so you'll be hungry and thirsty for awhile here when you're first admitted. 4. Family #1 waited 10+ hours in the emergency waiting room, which I thought was more than a little excessive, triage or no. Basically, your overall experience will be heavily dependent on your nursing/tech/PA/doc team. But one thing that is a constant is the extremely long wait times between most things. You know how on TV a doctor pops in every few moments to check on a patient? Yeah, that's a fantasy. I've had experience at Doctors Community prior to the Luminis takeover and I have to say it was better back then. Now, I have to fair because Covid did a number to the medical field, but I feel like Luminis could do more to draw medical professionals to work here to deal with the staffing shortage. Offer better benefits? Higher wage? (We all know nurses and techs don't get paid enough, even though they do a lot of the heavy lifting.) Pro-tips: take advantage of the MyChart app. You'll be able to see lab and imaging results right away which can be useful, since it'll be at least 5 hours before a PA or doctor can review it (not being sarcastic here). If you're support (family or friends of the patient), don't forget to get a visitor's blue wristband at the front desk so you can go out and about. They'll let you stay a night or two or three (ask for a pillow and a blanket) if the patient is in a private room and you're polite and not demanding and yell-y. If you have a concern, be firm, but also be polite about it. I was alarmed when a leftover stool sample was simply tossed in the bathroom garbage can. I had to firmly ask that it be removed. Ask the nurse how to deal with the alarms on the IV pump, if you're comfortable with that. It'll save your ears and sanity.

Security was rude, most ICU staff were too loud, cleaning crew hung out at the desk and just as loud, Nurses complaining about each other for everyone to hear. Our Nurse was very attentive and caring. Just wish our Patient had quiet to sleep. Great cafeteria and gift shop. Years ago it was rude to be loud in the Hospital just like the library, but I guess most people have lost work ethics.

My adult daughter went to Doctor's Hospital after a drunk driver broadsided her, totaled her car and injured her and a passenger. She arrived about 9:30pm, sat in the waiting room for hours before being seen and treated, and was finally cleared to depart at 7am. Although she did not complain, I think her prolonged wait after the trauma of a serious accident was excessive. She had multiple injuries, as it turns out. However, the worst part of the experience was a rude, unprofessional nurse--Kim. In prep for a CAT scan, she had her change into a skimpy gown, and left her in a room for hours. Each time when she asked Kim 'how long?' Kim grew snappier. Eventually Kim put two young men in the same small room with her--a very awkward and inappropriate situation (especially considering that Kim had not permitted the patient's fellow victim--a male--to wait with her). When my daughter again asked 'how long?' Kim lost her temper, and marched her out to the waiting room to wait even more. The nurse showed absolutely no understanding for the trauma the patient had endured that evening. When a doctor came to retrieve my daughter from the waiting room, Kim rushed up to whisper to the doctor, no doubt something about 'this unruly patient.' As Kim walked away, she gave my daughter the finger--flipped her off! Someone so callous as Kim should not be in a position to work in the ER. We appreciate the care my daughter received, but 9+ hours in the ER after a violent car accident?? Hmmmmmm...

This hospital has went down since Anne arrundal partnered! The customer service I received during my ER visit was sad. I was admitted into a room for 2 hours before anyone acknowledged me. When I went out to get the nurse they act like they were bothered. You can tell that they are overwhelmed with the amount of work. During my visits the only nurses that had great customer service and showed me they cared was Eric& Mint on 4th floor, even with being overwhelmed probably they both did their job with compassion.

I had 2 positive experience(s) at luminis Doctors hospital. During a “Code Yellow” (crowded), I had a long wait (3 hours) in the emergency room the first time ( before being seen by a doctor), but once the RN and PA saw my problem, they took immediate action. The second experience was different (they were not crowded) and was taken into the emergency room, diagnosed by a doctor and admitted for over-night observation. Both times I found doctors, nurses, and technicians were cheerful and attentive.

I have been visiting my doctors office located in the professional building. My doctors visit are always in the morning. In the parking lot across from the building. There are spaces for patient parking and the signs states parking enforced. In spite of what the signs says there are a lot of hospital staff who park in theses spaces and patients have a hard time finding space to park in the lower level. If staff who are working in the hospital do not care for the patient welfare I wonder how the care in the hospital is. I hope the management pays attention to this parking issues. Thank You

I've been in a 5 month back and forth struggle with this excuse for a hospital. Gave them my insurance information on two separate occasions during my visit in ER. To this day I am getting billed as if I didn't have coverage. Since then I've been burdened to call here and resubmit this information but to no avail. All the while, getting through to someone was near-impossible and when I did they were extremely rude. Either this place is extremely bad with processing insurance or they're strangely insistent on patients coming out of pocket in full. I wish this headache could come to an end!

bad customer service

I went to see an orthopedic doctor here in suite 200 and the service was terrible. I am young and I feel as if this doctor didn’t take my pain seriously because of my age. She brushed me off and did not make me feel as if she cared and she told me nothing was wrong. The pain continued and I went to a different doctor and they discovered the Fracture. Due to the doctor making me feel uncomfortable i would never recommend this place to anyone.

Anytime I've had the unfortunate experience of going to Doctor's Hospital, my experience hasn't been bad. The wait was of an acceptable period, the staff was courteous, at minimum; and provided care which fully addressed the concerns of the moment. The one "knock" I would give them is, the hospital could use some updating in the waiting area especially. Otherwise, they have plenty of private rooms, the staff is very nice and eager to help. Most importantly, involving the recent stay of a family member, my family all felt the hospital did NOT seem to ever be short staffed at any point, hospital was very clean, and they seemed more concerned about ensuring my family member got the care needed (which they did get) vs. discharging them. Matter fact, now I'm upping my rating to 5 once I think about all this.

The level of care I received today with type of health emergency I had was indescribable. A white ER doctor, nicknamed, “Dr. Gentle” immediately came in to my room without reading my chart or assessing my labs and inadvertently accused me of lying. He then attempted to force me into getting a medical test that several doctors previously had advised against. I was no treated like a patient. I was instead treated like an uneducated animal. I will be contacting my lawyer citing medical negligence because no one black or white should be treated as I was today. Patient services you can save your apologies because if I die, my blood is on your hands.

Very poor customer service and very worse and ugly behavior with my two year baby last night in ( 5 F 17 ) my wife and small child got shook in my 3 days visiting I can't forget that

I want to take some time to shout out the Doctors Community Hospital. From the Emergency room to the main hospital. The care you gave to my mom was exceptional. Bedside manner, concern and empathy for my mom is congratulatory. Round the clock nurse check ins, doctors check ins awesome!!! Fourth floor team you rock!! Shout out from room 480! Thanks again for taking care of my mom who is the rock in my family! The only concern I may have is that the ER wait time is a bit long so maybe the team can have a meeting about fixing that issue. Maybe triage nurses could check in on patients in the waiting room as they wait could be a possible solution.

ThIs has to be one of THEE worst hospitals in PG County, if not the entire state of Maryland. They have my 79 year old mother waiting over 3 hours in the ER giving one excuse after another about why she hasn't been seen. This is absolutely unacceptable. It's like this organization is trying to be another Kaiser, and that is definitely a problem. We definitely are finding all new physicians out of this network and the state of Maryland health department will be contacted. They deserve a negative 20 for this level of service and care.

The hospital, a tall African man, who was the X-ray technician, a tall African man became irate whew I was not able to bend my right knee, which I was not able to do. He was screaming you must bend it and attempted to do it himself and I pushed him away.The discharge nurse had a bad attuned attitude when I corrected her about where I got my prescriptions filled was not at CVS but they were filled at Walmart. It turns out that she was reading from someone else’s discharge report. She was unapologetic and continued to read on without missing a beat. She was not professional at wall.Your staffs should treat patients with respect and curtesy. The Doctor on staff in the ER smelled musty.

Currently in the emergency room and the staff is pretty great so far. However….when entering the waiting room the security guard was extremely rude. Literally I just needed to know where to sign in and get a visitor’s pass but she gave me the worst attitude. I understand you may not like your job but please be decent enough to give people who are in pain some kindness. I really didn’t want to do this but the fact that it happened twice shows she really doesn’t need to be there and they need to at least have someone who will smile.

I'm a patient here waiting for bariactric surgery and I'm honestly thinking about canceling it and starting over somewhere else. My surgeon is Dr. Pardo and she is amazing. I don't have any problems with her. I wish I could say the same for the rest of the staff at the desk and her assistant by the name of Janice Abrams. Very rude and nonchalant.They recommend that you get everything completed as far as lab work,upper GI ect.. done before the six months of the program is over. Two months in with every visit I woukd ask the ladies at the front desk if I could schedule a Endoscopy and they would tell me that I have to wait for someone to call. After not receiving a call on my last month of class I decided to ask again because at this point, it was the last thing that needed to be done before moving forward. So they looked at my information and told me that I should've been scheduled for this a long time ago. I was instructed to wait and then here comes Janice Abrams. She had the nerve to say Ms. Abraham,yiur hard to get in touch with. I asked her how and what did she mean. She read a number that she claimed that she's been sailing and it wasn't even my number. The lady at the front desk asked me in front of her what was my number and I told her and she looked at Ms. Abrams and said her correct number is here in the system. So that told me that she didn't even try looking for my correct number. Not to mention that they have my email aswell. She did not apologize or anything. She was nonchalant about it. She scheduled my endoscopy a month later. Moving forward, I finally had my endoscopy done.Dr.Pardo requested that I had a CT scan performed before surgery. Long story short, the day of my scheduled CT scan I had got a call from radiology that morning saying that my insurance company denied the request and I was instructed by my insurance company once I called to get in touch with my doctor and tell her that she needed to do a peer to peer with my insurance company. My surgery is scheduled for Nov. 28th and there weren't any more available appointments prior to my surgery date. I called Dr. Pardo office and I couldn't get her or her "Assistant "on the phone so I decided to go to the office to try to keep my appointment. Once i had arrived to the office I asked to speak with Janice Abrams and she sent one of the receptionist to tell me that the order is still pending. I told the receptionist that it wasn't still pending that it was denied. She finally came out and had a look on her face like she was irritated. She did not speak with me in private, she spoke with me across the desk now everyone in the waiting room heard our conversation. That was very unprofessional. She proceeded to brush me off while asking her if she could just call my insurance company because the way that whomever presented the paperwork to my insurance company was incorrect.She didn't give me no clear understanding to anything that I was asking her. Her response was to reschedule my appointment with radiology after explaining to her that my surgery date is on the 28th and radiology doesn't have any appointments available until Dec. Instead of her Atleast acting like she cared and really wanted to help,she gave me no type of concern. That office needs a new professional staff along with a new coordinator.

Doctors Hospital was a good Hospital just like Shepherd Pratt was a good Hospital as well until luminous took over and now it's a nightmare. Avoid at all costs.

I love my Doctor at Luminis Health medical ctr Dr Chalibi As for the hospital I have had all positive experiences I been going when needed over 20yrs doctors a staff are great!!

The emergency room response team is excellent A+ the day shift nurses are some of the best nurses I have seen however the next two shifts 5pm - 12am and 12am to 8 am needs some adjustments they want you highly sedated so you can bother them about pain.These two shifts none of the nurses want to help anyone all the want to do is sit down look at emails and sleep on the job now the technicians some of them are ok but the need to be retrained you see them at the beginning of there shift and don’t see them until there shift is over., vitals are suppose to be checked every 4 hours not every 8 hours .This hospital could be the no1 hospital in this location you just need new faces to spruce it up the shouldn’t be any lead nurses friends with nurses you come to work for one thing to not be friends

DO NOT GO HERE! No matter what!! The communication is horrible. My 83 year old mother was her for 43 days. The doctors have no idea what the others were doing. It was as if there was no such thing as an electronic file. Some nurses with gray but many others were lazy. The bed sites my mom hear were outrageous and horrendous! I promise I will NEVER GO BACK HERE! You shouldn't either!

I was extremely nervous about my surgery but the staff at this hospital really took away all my anxiety. Yanis from the waiting room checked me in and continued to smile and check in on me as I awaited my surgery. Cynthia was also a ray of sunshine as she did my registration and made small talk. Nurse Yolanda encapsulates what it means to be a great nurse as she made me feel so at ease and explained everything that was happening in detail. The anesthesiology team was also warm and inviting. Everyone I met from this team truly radiated kindness not only to the patients but to each other. Something I greatly appreciated during a personally stressful time.

No communication amongst staff. RN left before administratoring my steroid shot, without informing her coworkers that she had outstanding tasks to complete. As a result, I was left waiting for over an hour for the shot, after having already waited over 2 hours to be seen.

(Translated by Google) They take care of it very well (Original) Lo atienden muy bien

Great Care

Highly recommend Dr Aulisi neurosurgeon and his team. He performed the surgery Anterior cervical diskectomy and fusion on me to resolve issues in cervical spine 4-7. For years I have mystery on weak left leg compared to right leg. Fortunately this year 2020 after several top notches doctors examined me, reviewed MRIs and it is determined I need a cervical spine surgery ASAP. After surgery on 3/12/2020, I am on the way to recovery. I am so pleased Dr Aulisi, his coordinator Shannel, and his medical team were able to perform surgery asap right before pandemic announced. My joys to recovery and years legacy issue was resolved. After surgery, I have no side effect on nausea, vomiting and etc. for the past surgery experience , I usually get severe above symptoms. I don’t know what Dr Aulisi and his medical teams did, I have zero side effect just sound sleep. What a great and perfect surgery. It is amazing they manage my pain or discomfort to zero. No pain and 100% comfortable. Top notch doctors, Feel super good and fortunate to under Dr Aulisi and his medical team cares. It is GOD’s blessings

Wouldn’t recommend this place . Go somewhere else. The staff isn’t nice at all, they have no compassion to patients pain. I literally watched a young lady cry,scream, & beg for help because she was in so much pain. Literally throw up in the baggy 5 times and they had no sympathy. From her bent over and literally asking the man at the register desk who was on his phone. To screaming for 4 hours in a hallway for help crying and screaming ! If it’s no beds they need to figure another way.. Do not go here ! I pray they helped this young lady , cause from what I saw they just let her suffer for hours and I’m so disgusted in how they did this young lady. It broke my heart. 💔😭

(Translated by Google) Excellent hospital, super professional (Original) Excelente hospital, súper profesional

This place is nasty! I can't believe how dirty this hospital is. I'm in the ER with my mom and the floors and cabinets are disgusting and it looks like dirt that has set in and been here for a while. Looks like feces on the floor and dried up blood. There is a used gauz wipe stuck to the floor by the bed my mom is laying in. The only reason I gave them a 3-star rating is because being from DC the medical treatment at this hospital over the years has been good. But the lack of cleanliness is concerning especially knowing that my grandmother died as a result of an infection that she got in a different hospital. Hospitals should be the number one in cleanliness considering the germs coming in and out. I hope they do something about this!

My. Place of business. With my. Hernia. Doc,. MArio. He great 😍🌷

I had a crazy fall, staff is great , kind and really professional. I even misplaced my insurance card and the person checking me out was great!

I had a outpatient procedure done at this hospital preformed by Dr.Balxi. Everyone was very friendly and greeted you. The lady who checked me was so nice, then the nurse who walked me into the back greeted me with a smile. I had a nurse who prepped me for surgery she was so nice the nervousness I felt about the surgery went away. Everyone was so helpful. Great bedside manor and customer service.

This is an absolute disgrace, my OH is here right now for a SC crisis and these people have had him in the waiting room for 5 hours now back in the room another hour. I don’t think they understand the severity of this. Nor care because he has not been given anything for pain during his crisis for going on 7 hours? This is the worst hospital in PG county do not ever bring your loved one here if you really care for them. Disgusted and deeply disappointed!

I agree that the wait time in the emergency room is ridiculous. However, I have been impressed with the care my Mom has received at the hospital. I have been there with her almost everyday and the nurses and doctors I encountered were all excellent. In addition, I tasted the food and it is not bad either. The only annoying thing is that the alarms go off constantly and no one turns them off for what seems for hours.

(Translated by Google) It is a place where they attend you quickly and there is no problem with the interpreters (Original) Es un lugar donde te atienden rapido y no hay problema con los interpretes

If I could give negative stars I would. The amount of gaslighting and overall abysmal care provided by “Dr.” Eugene Craig in the ICU was disheartening to say the least. My mother arrived in an ambulance in horrible condition, and would not be admitted because she forgot her ID. After finally being brought to the ER she was overdosed and given Narcan TWICE. Eugene Craig showed up belligerent and rude. He was disrespectful and refusing to run more tests on my mom because she was too “out of it”. Of course she would be when your hospital overdosed her. He then proceeded to ask me her immigration status, her profession, how many years she has been in the country and if she could speak English. This was all while she was clearly answering saying yes and no to his questions in English. He stated that she needed to constantly pass liquids but then never followed up on the request to get a catheter. I spent the whole night constantly trying to lift her weak body into a bedpan. When they finally ran the necessary tests, I waited 8 hours for him to follow up on her tests and he never showed. During the 5 nights she spent under the Night Shift care, my siblings and I were so nervous to leave her unsupervised that we were taking turns pulling all nighters to make sure she wasn’t mistreated or left alone. When I requested to get a second opinion and hospital transfer he told me I was ridiculous and stormed off and didn’t return the rest of the night. When she was in pain from being on a respirator the nurse said they would come back and after 3 more requests just ignored me. They pushed me to make the decision to make her a DNR patient. My family left her unattended for 3 hours. By the time I made it back to her, her state was completely changed from the time I saw her earlier that day. She went from being aware and speaking with oxygen going through her nose for several days, to relying on a ventilator and being given morphine constantly. She died after 5 days of being drugged, starved and ignored. To add insult to injury they texted her phone for the hospital bill the day she died. If you must come to this hospital for a medical emergency just know you may be leaving in a body bag within a handful of hours.

I recently had a multi day stay here for the treatment of pancreatitis and subsequent removal of gall bladder. Everything went extremely well. I saw many doctors and received excellent care, including a successful surgery with no complications. The nurses and other care team members provided excellent service also. Everything that is done is recorded electronically, and the patient has access. My 40 plus page medical chart is proof of the excellent care i received. I am well aware of all the negative reviews of this hospital's ermgency room, but i did not use it, so i can not share my experience.

So far so good. In the ED, have been taken care of by the staff, provided food and tests have been processed, scans ordered and it's only been 2 hours since arriving here. Happy about the care and feel good and confident about the care provided.

I would've given 5 stars but the wait was horrible however, aside from that, the staff was very welcoming and friendly. They kept us informed while we wait and they were pretty thorough. I ended up staying overnight in a room. I want to give a shout out to some of the staff whom names I can remember, Ms. Rose, Ms. Monica, Eden Latoya. I truly appreciate how they went above and beyond for me. My stay was very comfortable and they were very attentive like majority the staff. They even made it comfortable for my husband since he wouldn't leave my side lol. I would go back if needed.

I was admitted to Doctors Community Medical Center on approx Aug 11, 2023. The staff there was very attentive, very caring and skilled. There were quite a few LPN’s that were assigned to my care. Maybe one or two RNs and P. Care Techs. Each staff member was very knowledgeable to their delegated skill. I have been previously admitted to other major hospitals including one in Annapolis Md. Hands down I felt so much more comfortable with the care I was provided at DCMC. Shout out to the weekend medical staff that care for me. Thanks to Alaina RN, Claret LPN, Eunice PCT and Mubashira PCT. There were some others that were just as wonderful, if I left anyone out please blame the brain and not the heart. I gave four stars because my room was a little warm throughout the night. Can’t complain about the food.. it’s hospital food!! Can’t please everyone’s palate😂😂

This place was amazing I admitted there for 2 days and I was well taken care of nurses and doctors was well attentive...... I still owe them some money if they could just hire me to work in the Phlebotomy department I would be so grateful to offer my 13 years of experience and skills with other patients, so they can feel the same way I was treated.... great Healthcare services anyone see my review and can help me to get a phlebotomy job here I will more than appreciative thank you.

You will die in this hospital. I had pneumonia, hospital personnel and doctors said it’s COVID. They have given all medications for COVID while I was in hospital room. I was discharged after 5 days and still not feeling well. I call my doctor and they prescribed me antibiotics. And I felt well after 2 days. Doctors here are not good. You will die while you are in this hospital. Go somewhere else. Food were no good. Taste like a tv dinner.

This is the worse service I had a inflammation pancreas and stones I been in the emergency room for 5 hours finally got seen get admitted suppose too have had surgery to find out it’s short staffed and I have to be transferred and haven’t ate in 3 days and found out I could’ve! Never again 3 family members passed in their care I should’ve known! If I could do no star I would’ve ! Only good was my nurse Hannah and tech Wanda that is it and all!

I don't often leave reviews, but this is probably the worst hospital I've had the displeasure of visiting in the *world*. I wish I was exaggerating. With the exception of a few nurses, the experience I had with staff ranged from unprofessional to straight-up indifferent. Please do yourself a favor and avoid this hospital.

We went to urgent care first and they told my husband he has a blood clot and go to Doctors Community Hospital down the road. We arrived at 2pm and it's now 8:10pm and we're still in the waiting area hoping to see a Dr soon!!! The worst hospital visit everrrrrr!!!!!!

Nurse Ayele from the third floor is an absolutely awful person. Horrible attitude. Terrible bedside manner. Didn’t smile once. I asked for one small favor to grab the food someone had left downstairs at the front desk and he refused and made a huge deal out of it. He has no compassion and is definitely in the wrong line of work.

Took my mother due to her hands feeling numb. She waited in the waiting room from 4 pm - 12 am. That is ridiculous, I wouldn't advise coming here if something life-threatening is happening to you, they might let you die, I'm being serious. There was a lady in pain in the waiting room throwing up for hours. That's inhumane. The staff seem so mean and don't care. My mother told me to go home, she told me she was waiting for results, they had her wait from 3 am to 8 am. Wow, the wait times are so extreme. I don't know if they don't have enough staff or they don't care, maybe a mixture of both. My mother just left without the paperwork. Please don't come here you're going 2 waste a day and a half. The place deserves 1/2 star to be honest.

I am beyond grateful for the exceptional care my husband received during his hospital stay for bowel obstruction surgery. Following a misdiagnosis at another hospital, the level of care provided here was nothing short of outstanding. Despite a lengthy wait in the waiting room, the dedication shown by the doctors and nurses, particularly Jonathan Mitchell, left an indelible impression. I would like to extend my heartfelt thanks to the following individuals who went above and beyond: **Doctors:** - Jonathan Mitchell (Forever grateful 🙏🏽) - Schmiyah Smith (Your commitment, including staying past your shift to care for my husband, is truly commendable) - Brian Able - Hitesh Ready **Nurses:** - Steven Okoro (Your dedication did not go unnoticed) - Harriet Obenj (Your prayers provided immense comfort during a challenging time) - Latrice Morgan - Derrick Thank you ALL for providing not only medical expertise but also genuine kindness and support during this challenging period. You'lls efforts have made a significant impact, and we are truly grateful.

WORSE THING PUTTING 2 PATIENTS IN A ROOM WHO IS IN CHARGE OF SELECTING THEM? TERRIBLE ONE OF THEM PUPPING IN BED 🛏️ THE BAD SMELL ITS TERRIBLE I AM VISITING AND THE SMELL ALL OVER THE ROOM IMAGINE FOR THE PATIENT NEXT TO HIM WHEN FOOD COMES DURING 15 DAYS I HAVE TO GET A MASK FOR MY DAD PLUS THAT PATIENT ALSO COUGHING I DON'T KNOW IF MEDICAID ITS CHARGE FOR SINGLE OR SHARE ROOM It's INSANE DOCTOR ORDER A NURSE ONLY FOR THIS PERSON TO BE IN THE ROOM WHY THEY DON'T ORDER SINGLE ROOM THEY SHOULD ALWAYS COME WHEN THE ROOM ITS SMELLING TERRIBLE I WISH I COULD SEE THEIR FACES MAY BE THEY COULD UNDERSTAND THAT WAY WHEN PEOPLE ITS WAITING OUTSIDE SO MANY HOURS THEY HAVE TIME TO SELECT PATIENTS WHO CAN BE ALONE OR TOGETHER I HOPE THIS SITUATION WILL NOT HAPPEN TO NONE ELSE AND CLEANING STAFF I NEVER SEE ANY ANTIBACTERIAL SPRAY BE USED IN BATHROOM I HAD TO ASK FOR CLEANING AND TAKING DIRTY PUPPY TRASH NURSES PUT INSIDE THE TRASH IN THE ROOM ONLY ONE NURSE WAS THE BAD ONE I COULDN'T GET HER NAME SHE HAD HER ID FACING DOWN I DIDN'T ASK YOU KNOW THEY GET MAD 😡ABOUT THE CARE THEY GAVE TO MY FATHER WAS EXCELLENT WAITING IN EMERGENCY AREA WAS NOT EVEN AN HOUR I AM VERY THANKFUL HE HAD SHORT BREATH AND WATER IN CHEST NEEDS TO BE DRAINED