So I have been at this location (Beltsville) since 8:40 its almost 1pm waiting & boy has it been a show!!! As everyone knows covid is out control meaning the center is EXTREMELY BUSY & the staff should be giving it their 100% inside trying to tend to the need of the patients YET the owner of this silver Honda parked sideways blocking the back of lot (patient first employee) has spent most of her time outside (has come out at least 20times) arguing with patients that the back of the building parking lot is for employees only... NO SIGNS ANYWHERE that indicate Employee Parking ONLY. Now it's understandable that parking is Full but shouldn't the attention of the staff be to care for patients? !?! Not only is this taking resources from tending to the patients but its also creating a very dangerous situation where anyone not able to probably turn around to exit can hit another car or person!!! I think that management needs to take a closer look at staff time spent on patient needs & time spent causing drama in the parking area! Put cones at entrance of lot saying parking full!!!!

Shannon and Lauren were fantastic with my toddler who came in with an arm injury. They were so patient and kind, making the processes easier on everyone. Plus, my son received some cool stickers. We were there for a total of 2 hours after arriving shortly after opening up, but the entire process was straightforward. I'm s glad they're able to do an X-ray there to see if anything is broken, etc.

I will never come to this 1 ever again second time here waited an hour to register then put us in a room for another hour!! No one has came to check on my daughter the whole time!! The Spanish nurses was rude as if I can't ask when will someone be seeing my child! Russet is way better caring nurses and doctors. By far the worst patient first ever! Never again

t was a very generic and non-personal experience. It was only slightly more productive than a half hour Google search of my symptoms, because I received a prescription that I would have needed. I had no productive interaction to help me minimize my stress and anxiety waiting for nearly 3 hours for “diagnosis” which ended up being vague and without a even a basic couple of suggestions let alone a comprehensive plan for my infection less just the extra services and waiting until the very last encounter with cashier who guessed my diagnosis of cellulitis more thoroughly than anyone I encountered before, including the Dr.

Overall the experience was positive. The doctor was very professional. The negative component of the visit was the wait time. I only waited for a few minutes after the registration to have my vitals taken. However, I was told that the doctor had a few patients and would see me shortly. After 30-45 minutes of waiting, I stepped out of the treatment room. The staff seemed very surprised and I tried to explain that I preferred not to sit for an extended period of time. One staff member said very firmly that the doctor had two other patients. I said that I understood but just wanted to move around. Oddly that staff member simply repeated that the doctor had two other patients. It struck me as strange and almost aggressive. Fortunately one of the nurses wàs very friendly and understood that I just needed to move around a little. She offered to call me when the doctor was ready. I took advantage of this and took a walk in the shopping center. Personally, if the anticipated wait, in the treatment room is more than10-20 mins, I would recommend that the staff offer this call service. An hour wait doesn't seem nearly as long if you can walk/shop, etc.

Waited almost 4 hours in rigorous pain from stomach trouble. They did a bunch of tests and then recommended me to ER. Didn't even gave me any medicine to ease the pain. No wonder I bought a gas medicine from cvs and got relieved in a couple hours

Everything was fine for the beginning of the visit, however I was given false hope of a short wait time. I ended up waiting 2 1/2 hours to be seen by the doctor. They would bring back patients and collect vitals but leave them in their room waiting for a couple hours. The doctor who assisted me was of few words and rushed my visit. Seems to be a short staffed issue but I would’ve appreciated an up front notice of their wait time.

The visit was good besides the long wait time. Dr. Salmon is a great doctor along with the nurse! The x-rays techs are also very welcoming. Thank you for the positive experience!

I was there with my grandmother and we were both extremely satisfied with the care we received. Even though, there was a wait time, the staff was kind, knowledgeable, and professional. Every person we spoke to treated us with understanding and patience as we had both been in a car accident and had stress in addition to our symptoms. The facilities were clean and we were provided a link to check on the progress of when it would be our turn to be evaluated which gave us peace of mind. From the cashier to the nurse to the doctor, the care we received was a 10/10. I really appreciate the staff as this has not been my usual experience at other urgent care or patient centers.

I went in for foot pain. I was not examined by the doctor prior to getting x-rays. The doctor, Dr. Dahlia E. Reid, never did a physical examination. She only looked at her computer screen when she came in, after the x-ready teach had already taken x-rays, and I was never asked where the pain was. She just looked at the computer screen and talked to me with her back turned the entire 3 minutes she was in the room. Then she ordered an "air cast" for ankle pain, when the pain, bruising, and swelling was in the metatarsals. When the nurse came to put the air cast on, I pointed out to her that the pain wasn't in the ankle - it was in the foot, and the air cast would do nothing to support the foot. She talked to the doctor. Again, without even performing a visual exam the Dr. Reid told the nurse to provide me a surgical shoe instead of an air cast. A surgical shoe provides no support either, and is not the stars of care for a bruising and pain on the top of the foot. I was able to access my digital records (which is why this is a 2-star review instead of a 1-star). It turns out the x-ray tech took x-rays of the wrong part of the foot, and the distal metatarsals, which is where the pain and swelling were, were never on the x-ray. I don't blame the x-ray tech - she isn't a doctor. However, I don't think the standard of care is to allow x-ray techs do the initial exam, diagnosis and ordering. I also don't think it's standard of care for the doctor to not perform a physical exam on a patient. It makes you question all the medical care you get at this location.

I feel like my experience was ideal and done in a timely manner. Everyone was very kind and supportive when it came to my needs, and I would recommend multiple friends and family to this location. Dr. Salmon was very kind and had a very gentle approach when assisting me with my health situation.

My son and I arrived and there was almost no one in the waiting room. I was hopeful it would be a fast visit, especially when I saw the staff wandering around in the back, talking with each other and having a great time. But my son waited in the examine room for more than an hour without seeing a doctor. That is unacceptable.

This location has been a massive disappointment every time I've been here. The staff are always very short with their answers and borderline rude. I needed a COVID test for my work and I was never asked if I needed a rapid test. They just assumed and took the sample to send for a full PCR, which has a 2-4 day return time. Then told me I had to go through and register all over again to get a rapid test, only to be told "we don't do rapid tests on demand," that I had already been seen and had to go elsewhere to get it done.

Patients First always manages to see and care for me without a hassle or long wait times, no matter how busy they get. As a former ICU RN and nursing faculty, I can also say their training and standard of care is topnotch, and their adoption of new treatment regimens and Healthcare computer tools is great.

Exceptional service. I want to thank the staff at Patient First Urgent Care for their efficient and exceptional care today. It took a while( there were many, many patients), but it did not seem so difficult with was their process worked. If you drive, you can stay in car and they call you in.Jon Geno was one of the BEST Practitioners I have ever met. The consummate professional and Practitioner. If you are looking for an Urgent Care, look no further. Thanks again to all the staff. Happy New Year!

I looked online to make appt /check wait time before going, neither were available. Took about 2.5 hours to get through - too long. The staff said Mondays are always busy, so you might have a better experience early morning Tues - Thurs. All of the staff were nice and polite, and the PA I saw was knowledgeable and helpful.

Horrible. Horrible. Horrible service. Got here before they opened. I registered and paid at 815am, then they took my vitals and put me in one of the rooms. It is now 11:30am and no one has seen me yet, or even checked in on me. I will NEVER come back to this Patient First. DO NOT COME TO THIS PATIENT FIRST!!!

omg super bad service people work in there are sooo rude i coming for emergency and lady at front desk is super rude why they put people with bad attitude at frond desks my first and last time and price are soo expensive

Patient First is the best and my go-to urgent care establishment; second to none. I always receive the care that I need and never feel like a burden. This has been my experience with this them.

Great….Everyone was personable and very professional I prefer this facility over my doctors office any day. I truly enjoyed the interaction with everyone I came in contact with that day.

I went here because I felt like I might have pneumonia. They tested me for several things first (strep, flu, and COVID), which I appreciated, and did a chest X-ray after listening to my lungs. I like that you can get prescriptions there. At least with my insurance, they cost the same as going to CVS. I liked that they have a phone charger in the exam room, too. Wait time was what I would consider normal for an urgent care. Everybody was pretty nice. The only thing is, I could see the parking lot size maybe being too small if they were to get super busy. Also, they don't let you schedule a time like Medstar and some other urgent care places do. But I didn't care because I was sick and wanted to just see a Dr.

3 hours waiting and still not seen a doctor. The nationwide staffing shortage for healthcare workers is over pay. Pay your staff better and hire more so this "urgent care" clinic can actually act like patients have urgent needs.

I was very satisfied with Patient First with the ease of signing in, the wait time,and the professionalism of all the staff there, especially the doctors. They actually listen to you when you talk and explain what the issue is and then are thorough with their exam to find out what it is and how to treat it.

The staff was very professional and treated me with respect. They listened to both of my issues and came up with a solution in a timely manner. This is where I go when I can’t see my regular doctor in a timely manner.

The doctor that saw me (I forgot his name!) sent me to the ER to rule out any possibility of a more serious eye infection based on my history. 11 hours at the ER and an ophthalmologist visit the next day proved that he did the right thing! The ER visit was torture because of the wait, but thank goodness I stayed. The ophthalmologist was so happy that I was given such a thorough examination and not simply brushed off as having a minor eye infection. It turned out to be a serious corneal bacterial infection that if not properly treated could have lead to vision loss. Thank you for such great care!

If it was up to me I would give it 0 stars went in for an ear infection 3/28 had me waiting for 5 hours to tell me they can’t prescribe me nothing. Today I couldn’t take the pain anymore it hurts to move my neck so I decided to go to Medstar Urgent Care today and was prescribed ear drops antibiotics. Do not come here if you want to waste half your day at this clinic.

I hate to do this, my son and I, Xavier came to this location because he had a splinter on his foot. He was X-RAYED and seen by 3 staff members that we had a great experience with laughing. Xavier was bringing such light to the room although he was in pain. It’s been 5 days now. He couldn’t walk for his graduation as well… he squeezed his own splinter out today. We came for help, but we didn’t get any.

I was checked in immediately after completing the screen information. The check-in process was very efficient and I told the person so. I was called back soon after check-in. The doctor took time to discuss my symptoms, her recommendations, and other things I can do to improve my situation. She even recommended specialists that would be able to look into the root causes and provide in-depth care.

Support staff was pleasant and efficient. However. The Dr was dismissive and apparently had eyes in the back of her head as she diagnosed me without ever actually looking at me. Stared at the computer screen and never came within 4 feet of me. Her winning comment after not having examined me was asking me what I wanted her to prescribe. Worst MD experience I’ve ever encountered

The clinic accepts walk in, which is great esp if you don't have any appt. It's my first time visiting the clinic and i'm just visiting the area as well as i'm just staying for 2 weeks, i have my insurance i have my overseas number the only thing i dont have was US number and i had to give my husband's number, anyway I got there and literally there's 2 or 3 people (not busy at all you guys can check your cctv) inside but i had to wait for more than 2 hours. I just want to get some medicine for my allergies and i had to ask the nurse how long do i need to wait and i had to ask twice. For walk in patient, staff should check or atleast inform how many mins waiting time esp if people doesn't have a US phone number. Or atleast put a screen for the waiting time or something for patients waiting for their turn to see a doctor. The doc who attended to me, Doc Sonia was nice and patient. Thank you for being patient and very helpful.

Please be aware this location is rude. I went to visit this location on a Tuesday close to closing maybe at like 6:30, the receptionist who did the onboarding was very nice and the nurse was okay. She didn’t take all my vitals which had me a little puzzle. Other than that she was ok. When I got to the back to see the doctor the wait time was very quick and prompt, but however the doctor was rude, it wasn’t a hello anything. Mind you I’m in pain hurting her response was “ Why did you come to this location”. The whole time she was following up with me she was just rude it was like she didn’t care.Maybe because it was the end of the day I get it you maybe tired but when dealing with patients especially being a doctor you have to show good customer service skills. Make your patients feel welcome and not like you dint want them there. Needless to say I left highly upset and had went home with more pain that I came in with. I will not come to this location again.

I had a great experience with Patient First. Went there on a Sunday with an ear issue that was taken care of in a very quick manner. Was quickly registered and put in a room upon entering. The longest wait was waiting for the doctor, which was not too bad, but overall a really good experience and definitely would go back if my primary care was not available.

Because the facility was not inundated with Covid patients the visit was very enjoyable. The wait time was short. Courtesy was shown throughout my time there and the PA who examined me was thorough in her communication and extremely pleasant!

I was very satisfied with my experience at Patient First on 08/19/2023. It is clean, professional, welcoming and friendly! I was treated as quickly as possible, I assume because it was very crowded for a Saturday. Procedures were done in a timely manner- sign in, vitals taken, seeing the physician and receiving medication on the premises. I didn’t have to go to other place to receive medication. The ladies at the desk were very comforting and welcoming. I felt at ease with going to the Patient First in Beltsville!! Thank you for everything!