My grooming experience will only be 2/5 stars due to false advertisement of services. I'd paid $94 for trim/cut, dog teeth brushed and breath freshened, nails cut and filed down, shampoo, and dog cologne. Looking at my dog after I'd picked her up, I feel that I'd only gotten the shampoo, a half-done trimming of her hair, pathetic trimming of nails, and a spritz of doggy cologne. I DO appreciate that the associate called to let me know that my dog was scared of the loud sounds and clippers but I've watched plenty of videos online of groomers still being able to do a decent job despite some dogs' dispositions. My dog's breath doesn't smell any better and,if I'm being completely honest, the Greenies Dental Treats made it smell alot better than whatever was done (or wasn't) during grooming. I DO appreciate the fact that they still were able to see me although I was 10 mins late, but I did not feel very welcomed on the phone nor in person. The associates looked like they were over their jobs(and we all are) and didn't want to assist customers but there's a certain lvl of professionalism and cordial behavior that must take place if customers are encouraged to come back. I'm especially saying that as someone that has worked retail for YEARS. Because I've worked retail, I'm familiar with the indifferent attitude towards customers that proclaim that they will no longer be returning due to poor service, but unfortunately I will have to join that group. PetSmart in Columbia, MD does a great job and even sends the dogs home with cute bandanas. $94 wasted.

Canceled my appointment because the staff member was to lazy to ask Banfield, literally 10 steps from there door and in the SAME building, to get my pets vaccine records. I blame the parents. These uneducated/lazy children know nothing about hard work. I’d rather pay a PROFESSIONAL double than to deal with the incompetence of this wanna be groomers.

Nice staff, but they need more cashiers and Alena is amazing. My fur baby loves her. She is gentle and is the only one that can trim my fur babys nails..we love her.

Was walking around the strip center and saw the Pet Smart. I love animals and went in to look around. In one area I saw that they had several kittens in a display aquarium. As I was looking at them, one of the employees came over to feed them. I have been thinking about getting a cat. Over the course of 50 years I've had a few. I am especially fond of orange tabbies, and that' what they had. I thought, maybe this is fate that I'm here in this store at this moment, standing next to several of exactly what I was wanting. I turned to the employee and expressed my thoughts. He smiled and said, come on back on Sunday, but best to get here early because sometimes we draw a big crowd. I smiled wistfully, said "thanks" and walked to the door.

I’m only giving one star when they really deserve zero. But management was very nice. But I took my dog for a grooming to this location due to the one near me being booked. His appointment was 9:30am. They had my dog until 12pm. Toye Wright, groomed my dog and had him looking crazy. I have had my dog for 8 years and NEVER has he been stressed, he was drooling excessively, nails were NOT cut, private area was NOT cut, legs weren’t trimmed and he had a mane that was NOT asked for. I told them to cut him down to a #5 which is a little longer than the #7 I usually do. I paid extra money for the new “luxury” service and have NOTHING to show for it, no pumpkin shampoo and no bandana. Management did refund my money, which I am really happy about, so my issue is not with them. What makes things worse, I had tipped Toye prior to me seeing my dog since they were very busy and I just wanted to get my dog and go. I requested my money back and Toye declined it. I only noticed how bad his cut was when I walked out. But since Toye said my dog was stressed the whole time and drooling, I didn’t want to take him back inside. I will be talking to corporate about my experience. I had to take my dog to the Petsmart in Laurel, so that they can better assist my dog! Even the worker at that location was confused on Toye’s “work”. I will NEVER go back to the Petsmart in Silver Spring and I will make sure EVERY one knows not to have Toye Wright touch or even look at their pet!

I come to this PetSmart multiple times a week and Iman is great! Every time I come here, she’s always smiling and very fast to help. Thank you!

PetSmart employees are knowledgeable and super friendly. The even let my daughter and I hold several reptiles and gave us printed information on them. The store is clean and they have every product you can think of.

I love the staff at the Calverton Petsmart store. They make the difference. Friendly and good customer service. Thanks!

Love my Petsmart Ariel for grooming the best

I love this location. Everyone is so nice and the best part is seeing familiar faces in the store.

Alena is the best there. She always goes above and beyond! Whenever she is in, I know, my babies are in good hands.

I buy my kitty litter and several varieties of catfood at PetSmart. Most of the food is prescription kidney diet canned food for my 17 yr old cat . I believe the kidney diet is helping my cat live longer and feel better. She certainly likes the taste of PetSmart food. My favorite thing about the store is petting customers' dogs, big and small. And I love seeing the groomers, and the cute expressions on the dogs' faces when they're being groomed.

For the grooming salon: Will never, ever return. Staff were untrained, every dog in there was anxious, multiple dogs appeared to be bleeding - including ours. We have reported this salon and would highly suggest others to find a reputable groomer in the area instead.

Took my Chorkie Pup Spice here for a groomers appointment and the experience was great. HOWEVER, I took my Yorkie Poo pup here for his first groomers appointment Dec. 2022 and I left feeling displeased. Linda did a lot of complaining about my pup thats just 3 months old. One of his back legs was shaved very low while the rest of his legs were pretty fluffy. Hopefully, we will have a better experience next time with a different groomer.

Reptiles do not appear to be well cared for. We saw a sad gecko shedding flakes. Otherwise store seems fine.

Everyone is amazing !!!! Very courteous, friendly and pleasant !!!! There’s someone always available to help with questions you might have and they’re quite knowledgeable. I love this Petsmart. They are always stocked and can give you an idea of when things will possibly arrive if they’ve sold out. Very nice Petsmart to shop at. If lines start getting long staff will come to the rescue and get you rung up. Awsome people !!!!

The store is big and clean. There are a variety of dog and cat food and treats. They have a pet hospital, grooming, and adoption department. The staff is friendly. I also like when they have a lot of sale and promotions on dog food, treats and toys.

There are times when I don't understand those who are in charge of operating these stores. Inside, you can walk very well. You do many things, but when it comes to paying, it's a problem. They only have one cashier instead of having more cashiers so that people can enter and leave quickly, that is, it's a problem Lore to pay and they don't care they don't do anything

Always love this store to purchase items for my fish! Pretty clean and the staff is always nice. I do wish they had more animals for the kids to see. This is the best mini zoo for young ones.😄 I ordered fish food, plants, and fish supplies.

Met a great staff person who was extremely helpful in assisting me with buying my first Betta fish and a new retractable leash for my miniature poodle.

I love this PetSmart location. I went there to buy fish for the first time and the employees that helped out were super friendly, helpful, and knowledgeable. I think one of the employee names was Cynthia and during my second visit today, I do not know the name but she was super helpful and patient too (felt bad because I made a long line of customers after me!) - major Kudos to them and their Managers! One tip: if you are buying fish for the first time, they recommend setting up the fish tank with the correct water for at least 24 hrs before buying the fish.

I took my dog to the grooming salon on Sunday and they cut her while shaving her tummy and didn't tell me anything. Imagine the shock that I felt when I saw two fresh bloody spots on her tummy. They will not answer the phones so that I can contact them. I will follow up with corporate.

Came to get a goldfish and then saw full of dead goldfish. Do they even care about the animals :(? Extremely sad...