I’ve been renting a car for the past year straight to date from Enterprise and I’m honestly disgusted by the treatment I received at the Newark branch today. Let me explain. The car was making strange noises from the beginning of my renewal which was a few days ago but today the car would not start at all. Luckily a Good Samaritan helped me get it jump started and I drove to the branch in Union, NJ to seek help. The branch manager Vincent gave me the number for roadside assistance and told me it was procedure. After speaking to roadside assistance they arranged for a vehicle to be replaced for me at the nearest branch which was the Newark airport location. Upon my arrival I was met by the agent at the front desk at the time and I explained what had happened so far. She then proceeded to tell me that the information/instructions I received were false. She explained that they were completely booked and sold out of cars. She expressed that because I was not brought in by a tow truck that it was not a roadside assistance matter. She advised me to return to my original branch to resolve my issue. I then tried to explain to her that I had just came from the branch and I was also concerned for it being a safety hazard being that the car was unreliable and obviously faulty. I went as far as asking her if it was something personal about myself that she did not like. I was wearing casual/athletic clothing which might of possibly caused the harsh treatment. At that moment I was forced to call roadside assistance once again because it seemed that I was stranded. The roadside assistance customer service agent could not believe what I was telling her and demanded to be put on speaker phone to speak to the service agent on duty. At that moment was when she finally agreed to assist me. She explained that she was tired of all the local branches sending their customers to the Newark branch to take their cars. I literally had to beg for help. Somehow she then had 2 vehicles set aside that were specifically designated for emergency situations like mine. I plan on reaching out to corporate as well. This is completely unacceptable and extremely dangerous. I would hate for another customer to have to experience a horror story like mine.

I had rented a car for a couple weeks from another Enterprise location and it was old with almost 57k miles on it. I called their customer service and expressed my dissatisfaction and its reason. They told me I can swap the car at EWR Airport because their inventory has tons of brand new cars. I drove an hour to get there but they showed me only three old cars labeled as S/O on their windows and all over 44k miles. They were so upset and said I have to sit in the car for an hour to get their manager from downstairs! Meanwhile, I called back their customer service and they said I have to reach out to the local manager. I did. There was a lady down there… She introduced herself as Taylor. She asked my concern. I said I need to talk to your manager. Again she asked the issue and after I explained, she said we’re not gonna provide you with anything other options than those three old cars! Again I said I would like to talk to your manager and she said she was the manager! I got back to the car, stayed one more hour (1:27’ in total) and ended up taking an old car! and the interesting part was Taylor never showed up and one of the staff who was not busy during that long time did the paperwork for me, and more surprisingly the car was not even washed its inside and outside was pretty dirty! They spoke politely but were so unhappy and I felt like they took it personal… I have no clue why 🤷🏻‍♂️ Update: I emailed them according to their response to this review and I never heard back from them.

I believe your service is expedite if you had a reservation. So don't hesitate to make a reservation before you arrive. Note: This part is important... If there is no one in the front counter, please proceed straight outside. Walk a little to the right, enterprise has a booth on the left. They will take of you in the same manner. Thank you.

Easy process acquiring the vehicle , giving 4 stars because the vehicle I reserved wasn’t available,( Suburban ) I ended up with a Ford expedition, the interior was nice , the exterior had minor noticeable body damage upon pick up. Took the truck from NJ-FL , it held up pretty well ; got around 650 Miles per Tank , Truck drove smooth. I would rent from enterprise again for another family trip. Hopefully next time I’ll get the vehicle I reserved 😆 P:s Enterprise you guys need to keep up with the service of your vehicles , wipers , oil changes & especially tires and brakes.

Great customer service! I forgot the rep who helped me, but it has been the best enterprise service I ever experienced. Very happy to continue using enterprise for my rental needs.

This past week, I used Enterprise car rental services for the first time in Newark, NJ. The Enterprise worker who assisted me, Sophia, was very helpful and she thoroughly reviewed my renters agreement with me in a timely and efficient manner. Thank you to Sophia for a great first experience with Enterprise. I will be sure to book with you all again in the future.

Pretty awful experience and have been loyal to Enterprise for several years. Flew into Newark and there was only one full-size car available. Had some hesitations about the car (service light was on, windshield was cracked, ceiling was filthy) but they refused to offer another option despite my objections. Drove to Philadelphia (final return location was Boston Logan) and spent about 4 hours talking to various Enterprise customer service agents and roadside assistance agents in an effort to swap cars. Was sent to 2 different Enterprise locations -- one of them being the Philadelphia airport -- and no one was able to help. I understand there being a car shortage but not a single one was willing to give up their stock to get me out of a car that was not a tenable option. Not a single Enterprise agent was able to help me get ahold of the Newark airport. Several agents said they had "escalated" the issue, meaning Newark was supposed to respond within 24 hours. It's now been almost a week and I haven't heard a word. On top of all this, even though they somehow couldn't reach the Newark location, a note had been put on my account that I had returned the car (nope) and my contract would be ending the same day I picked it up so I spent several days and states driving around a car that supposedly wasn't in my possession?? Overall, a pretty miserable experience. I understand the microchip shortage and an increase in one-way rentals have led to limited stock in various locations. But I have *never* experienced SO many employees at so many locations with a "not my problem" approach to "solving" customer issues. I spent hours driving to multiple Enterprises in multiple states, logging about 4 hours worth of phone calls with different agents that got me absolutely NOWHERE. Severely underwhelmed by Enterprise at this point and pretty scared off of using them for future rentals for business trips.

The staff at Enterprise in Newark were the most professional, polite people I have dealt with in a long time. They made the process of getting my rental vehicle, fast and efficient and I would highly recommend using Enterprise over some of the other rental car agencies in that area as I have used a few of them and Enterprise was definitely the best.

My experience with Enterprise Rent A Car was top tier! From the phone call to in person was all amazing, trust me customer service is the best, so understanding and helpful. I’m happy I went with them, the car was very clean, comfortable and everything went smoothly! It made my 3 day vacation splendid and easy! Although I detest New Jersey roads! I love the way the car felt! I got a 2021 Toyota Corolla. Thank you Enterprise Rent a car! Keep up the amazing customer service! Whether it’s over the phone or in person!

Easy in and out. Fast (easy to follow signs) transport via Air-Train to and from the airport. We were given the option to "check-in" on line earlier, so we were able to go directly to the garage. There was no line, and our customer service agent, Ryan Kerr, was friendly and efficient. They had the correct size car we had requested (important as we needed a mini-van), and we were on our way in no time. And on our return, the same.....fast and easy. Our customer service agent again was friendly and helpful (I didn't get her name). Very much appreciated - contributed toward a smooth trip.

Wonderful experience here. Rent a car for 2 weeks, perfectly clean and the guy at the desk kindly propose us to choose between two different models. All was really smooth and friendly : no pressure for options for example. At the end, the return was easy and fast (no more than 5 min...). No nasty surprise. We will rent again here for our next trip in USA.

Alex went above and beyond to get a car for my mom and I. He was super helpful and the whole process took no more than 15 minutes. It was the easiest part of our trip! The car was clean and drove well. The drop off was just as easy and the staff members are so kind. Really pleasant experience. I absolutely will use this Enterprise again when in Newark.

Enterprise’s high touch, high energy customer service experience misses the mark for business travel. The Newark staff were delightful, all well trained, but the one thing I want after my 5th travel leg of the week is silence and efficiency - my name on a board, my keys in the car, a quick flash of my id at the exit, and out of the lot. The 5 min happy chat at the check in desk while the agent reviews all the info that’s already in my reservation, the chatty walk to the car, jumping in ahead of me to turn it on and “get it warmed up for you,” asking about my weekend plans, it’s just too much. Added 15-20 min to what should have been a 2 min no-human experience. I get that enterprise is focused on customer service; I rent from hertz weekly and probably haven’t spoken to a human at hertz in a year. I prefer that. Enterprise needs to give travelers a choice.

Nadia was great at the Enterprise Newark Airport Branch! She helped me with a free upgrade to the Toyota 4Runner when I reserved a Midsized SUV. She heard my concerns of protecting the car and advised me on all of the protection products Enterprise had to offer. I informed her that I also worked for Enterprise years ago and she did an exceptional job and accommodated me well. I will be renting with Nadia again. Our trip to Georgia was smooth and worry-free

Upon walking up to the Enterprise window, we were greeted by the most happy, lively group of individuals. Nick wound up helping us out with our rental and made our experience even more memorable. Checking in was incredibly easy, checking out was even easier. The process of selecting a vehicle was conversational and we were satisfied with the option that was given to us. Would love to rent from Enterprise in Newark again!

Switched to Enterprise to get a better customer service experience and better cars. Customer service was very good. However, our SUV had yellow paint on the window and rear passenger door. Interior had a large slice of carpet out on the passenger side and the driver side bottom carpet (?) was very, very worn out. There were NO car mats in the car. the vehicle had 35k miles on it as well. Gas mileage was surprisingly good. I am accustomed to better looking, cleaner vehicles. so it was disappointing. For $454 over 3.5 days, I expected a better vehicle.

Excellent customer service at Enterprise Newark Liberty A/P! The rental was immaculate. The personnel were professional and cheery. They noticed my wheelchair when unloading and immediately brought us a driver to take us to our departure terminal so I wouldn't have to try to climb up into the shuttle bus. Anticipating our needs is the best customer service!

Very good experience, as usual. Location was different this time, rented right from airport. Location staff was excellent! Rental agreement was for mid-size SUV, but none available when I arrived. Was upgraded at no extra cost to a VERY nice Durango. Great gas mileage. Drop off at airport was quick and courteous. Having enough Enterprise points for a free day was a bonus! Totally satisfied. Thanks!

Very good experience at this location. I got a 2022 Honda pilot one of our favorite. Very quick and smooth check out and return. Friendly and helpful staff that worked with us to pick our favorite Honda pilot.

Picked up our car on a Friday morning and dropped off on a Monday. When I say this was the best customer service experience I’ve ever had with a rental car location I am not exaggerating. The employees were knowledgeable, quick, and personable and went out of the way to make our experience and our day. Highly recommend.

First time using a kiosk to rent a car. Fantastic quick easy and no waiting in line. Took receipt to pickup my car and the service agent said your quite tall how about i upgrade you no charge great. Car was clean a functioned perfect. The return process was even easier drop off and everything was emailed to me. Great job.

I'm fine with the airport service however you, like other car rental companies are short on staff. Both of my recent rentals (Phoenix [10 days] and Newark [16 days]) I had to wait for over 15 minutes to be serviced. In Newark, the Alamo rep ended up helping me. Please call and ask some of your former workers who were laid off last year to come back to work. Also, I was recently charged a $.35 (35 cents) toll with a $4.00 service charge. The toll in New York state is no longer there. I could see getting this charge on something significant like $20 in toll charges but 35 cents. Really? My total rental on the car was over $2,000. I have a total of 26 days rented in 2021 but only get credit for the two rentals. I think you should go by rental days in your upgrade promotions. I have another week coming up. If all goes well, I will continue with Enterprise. If not, I might switch to a different car agency.

Enterprise was great and they made the process very smooth. Everyone seemed to care about my experience and were very professional, friendly, and helpful. There was a small hiccup in my reservation and the person helping me at the counter, and the rest of the team, made the fix very efficiently! When I dropped my car off, Jeff was extremely helpful when I returned my car with helping me with my bags, answering my questions, and being all around friendly and professional. This was the first time in a while that I rented a car from Enterprise and it was definitely the best experience I've had recently.

With all the current economic issues we are all experiencing. I was very happy with my rental. I arrived to the Newark NJ location and Nadia was so helpful and guiding me where I needed to go. My Toyota Rav 4 was pristine and exactly the option I wanted . Chad was very helpful and assured me the vehicle was ready to drive and had been maintained. I put over 650 miles with no issues thanks Chad🙂. I needed to extend my agreement an additional 6 hours and was able to do so. I ran into some complications during my return with my rate being higher than on contract, Matt M the active manager during my drop off was prompt and found the issue and adjusted back to my rate. All this to say I was very very happy with service. Exceptional experience😀

Finding the place, it was good. Car selections was good but could have been newer. Staff was caring and worked hard to satisfy the customer comfort. Customer service did a good job over the phone, but they need to be more concise with details. There was some hidden information about other fees that was not explained. I'm Disappointed you do not accept AARP or AAA etc. as a means of discount for your services. Overall, I would rent from you again. You're a good rental company.

Excellent service. My rental was broken and immediately replaced by another car. Enterprise waved charges, which was fantastic!. Great job!

As always, my experience with Enterprise was excellent. Pickup of the car at Newark Airport was fast and efficient. Same with the drop off.

I have rented from Enterprise on several occasions over the years and been very happy with the experience. However, this past weekend a manager from Newark Airport went above and beyond in regards to her customer service. Her name is Amanda F. I was in a bind in regards to returning our rental back to the airport. Amanda came up with a perfect solution and delivered our group via van to the terminal. Thanks again Amanda- you are a true asset for Enterprise.

I made the mistake of trying to rent from another company (Hertz) this Thanksgiving and was treated really poorly. Never again. I ended up traveling to Newark airport to rent from Enterprise instead. As usual, I had a wonderful rental experience and the staff is always so welcoming and professional. Even if you need to call to speak to customer service. It’s just a pleasant, helpful interaction all around.

Was an easy and straightforward process. One thing I did make sure to ask the employee before we even got to the car was about ezpass. He assured me that all cars came with it and not to worry. But sure enough every toll booth we went through said “no tag”. After calling they said “oh we’ll just bill you at the end”. Not the biggest deal but I wish they had told me beforehand. Other than that was a fine experience.

My wife and I flew into Newark late on a Friday night. Most services were closed and we were concerned about our car rental after several bad experiences with other car rental companies, including an outright cancellation of our reservation. However, the Enterprise service booth in the garage was fully staffed and ready to assist. Derek P. was very affable and extraordinarily helpful. He upgraded us to a larger vehicle after all of the vehicles in our reservation class had been assigned and gone out. You can consistently count on exceptional customer service and quality vehicles from Enterprise - why go anywhere else.

On a recent trip to the New Jersey area we secured a car rental from the Enterprise, Newark Airport [building25] location and we were pleasantly surprised at the ease of check in and professionalism of the team. Team member DEREK was welcoming, kind and helpful as he directed us to our vehicle and made clear of all of our options. The ease of getting our vehicle promptly was refreshing. Check out at the exit gate with DEBORAH (sp?) was exceptional. She was friendly and upbeat as she sent us on our way. Thank you for this terrific customer service

The Enterprise Team at Newark did an amazing job. Their great customer service was evident even before I arrived in NJ. I had to call to adjust the pick-up time due to flight schedule. They were ready friendly and courteous. In spite of my flight delay, they were efficient and helpful when I arrived. The vehicle I received was in excellent condition and clean. When I had a question, after I left Enterprise, they responded to my emails quickly and graciously. Upon my return the staff was helpful and friendly. From pickup to drop off, the Enterprise Team was professional and supportive. Kudos to this team.

Super fast check in; from the time I arrived at the Enterprise window until I had the keys in my hand, it was maybe 5 minutes tops. Amazing!. Car was neat and clean. Customer service was extremely responsive to a small concern I had and made things right immediately. Will definitely rent from Newark Airport's Enterprise location next time I'm in the area again.