Very capable staff. My nurse did everything smoothly and painlessly, from blood pressure to a tetanus shot. My PA was very thorough. Also, they both listened to me, which is unusual for medical staff in my experience. Also, everyone was gentle and kind. It was refreshing to be treated so well. Thank you!

Back on 25 May, I had to have an x-ray taken. The person who took my x-ray was Adrian. She was one of the most kindest, professional people I have met. Urgent Care is so very lucky to have her as an employee. I don't always get to do reviews quickly, but Adrian stood out and I wanted to acknowledge her kindness. Thank you, Adrian!

Had a great experience! I was seen by Doctor Jamie. I really appreciate her. She was very kind and insightful. She really took the time to clarify my questions and concerns. Definitely recommend this location. Peace and love.

Staff was great when I visited, but I have been experiencing a nightmare with the billing department. They REFUSE to submit my claim for my visit to my insurance, and try to tell me I’m wrong when I inform them that my insurance provider has no record of the visit ever being submitted. Vybe says the claim was denied, though denials show up in my insurers database too and nothing of the sort is there. Feels like I’m trying to be scammed out of my money.

All I wanted was a non-rapid PCR test, which is covered fully by my insurance. Unfortunately, I could ONLY get that kind of test if I did a clinician visit which was a $35 copay with my insurance. And even though the receptionist said it would only be a $35 copay I am 90% sure that they will bill my insurance more money (which I will then have to pay a portion of). Places like this SHOULD tell you what the TOTAL estimated cost is or at least what they will bill the insurance company. Needless to say, I will be disputing any bill that they send me. The only reason that I give more than one star is that the provider was courteous and I didn't have to wait long to see them. Guess you just have to pay extra dollars for the convenience vs. an in-network provider.

Dr Bailey was so wonderful and validating. I was having an awful day and being turned away from every doctor I was seeking helping with. Dr Bailey listened to my concerns and worries and made me feel so much better. We developed a treatment plan that worked for me and I walked away feeling so much better than I had walking in. Thanks Dr. Bailey and other staff for making me feel welcome and heard.

Clean and comfortable, wait time was almost exactly what they said it would be (actually a little shorter). Service was great! My issue wasnt fixed but that wasn't their fault... I left with a game plan for my issue!

The atmosphere was very warm. I felt completely relaxed. I was treated very well. I thank the staff for their kindness Very good

I had to take my 5yr old in, And they were so incredible great with him, I know he felt comfortable, so did I and he said the doctor was "so nice", and they all truly were! Update on my post, I actually had to go for myself today and I needed a breathing treatment, the doctor that took care of me, was very cautious to find the right medication that wouldn't interfere with my other medication I'm currently taking, she was very, very helpful and I trusted her, she even called her supervisor to ask if it would be a good fit, and I appreciate that kind of care, when someone truly wants to help you, Always will be the best urgent care I've been to, for me and my son!

Easy to make an appointment and excellent care. Apart from the higher co-pay, this was as good an experience (maybe better as they offer Covid pcr tests) than my primary care. I will use them again!

Michelle was absolutely outstanding. She gave me a thorough diagnosis and explained appropriate medication in detail. She deserves at least 6 stars.

The staff are friendly, efficient and knowledgeable. I made an appointment and was seen a few minutes early. The office is very clean and welcoming. This was my first visit and I would highly recommend it!!

Really appreciated the care I received here. The front desk receptionist was so kind and patient and the doctor took the time to talk me through my Xray results. The facility was clean, quiet, and wait time was not long at all. Will definitely come back here if ever in need of urgent care again.

Left Jefferson ER and came to vybe urgent care to be seen. Was there for 15 minutes paid $100 co-pay, got a prescription and was sent on my way. The process was fast. The receptionist was lovely. The PA was nice definitely will come again.

Heather was amazing: very knowledgeable, answered all my questions, and had a LOT of great advice. The receptionist and intake specialist were great too.

I went to a different urgent care closer to my apartment (not a vybe site) and was turned away because of a long wait which i found odd as there were 2 people in the waiting room...I had to scramble and found vybe 30 min before they closed and felt bad showing up that late - it sucks working somewhere and having customers come in last minute! Despite that, they checked me in right away and I didn't even wait 5 min before being seen. The front desk, xray tech, and Baylee the PA were all pleasant and quick. Thank you ladies!

I was in town on vacation and happened to get a UTI the day before I was supposed to leave. I had scheduled an appt online after the location had closed but called as soon as they opened in the morning to see if it was not busy so I could walk in sooner. The staff was very kind when I talked to them over the phone and advised me that I could get in sooner if I walked in. I was taken back within 10 minutes of arrival and I was out with my prescription put in within an hour. PA Jaime was very kind and helpful. I would definitely recommend this location for travelers looking to be seen for urgent issues.

All the staff was professional and pleasant. My issue was immediately address. Additional follow up information given. In and out in a timely manner. Scheduled my appointment the same day online, they do take walk-ins.

Super fast. Made an appointment online today. Walked in they saw me within 4 minutes. Professional folks here who are friendly and straight to the point without invasion of privacy by using neutral questions and responses.

Great and fast service, it was easy to do as far as paperwork and getting an appointment. 10/10 recommend for minor and easily treatable conditions that you can’t get to if you needed to be seen with your provider.

Friendly, attentive staff and clean facility. Adrian and Bailey took great care of me. I would recommend vybe to anyone out of town like me who didn’t know where to go in Philly for fast medical assistance.

Came in to get rx for an infection, check in was painless, admitted quickly, had to wait a few minutes after initial assessment for the doc to get in, but nothing unreasonable, and the staff were knowledgable and courteous the entire time.

Kailih at the market street location was so great! I had my flu shot today and didn’t feel a thing. I was brought back right away and was treated with such kindness. I felt like a VIP!!

Highly recommend!! Everyone was very nice and informative. Made me feel calm and comfortable. Clean facility also which is a definite plus. Would definitely come back again!

Everyone at VYBE works together as a team. They make you feel comfortable and value your opinion. They give A++ service. This is the second VYBE I have visited. Their offices are clean and cheerful also! Thank you. Keep up the good work!!

I went in for a covid test prior to traveling. It was easy & painless to schedule the test online. When I arrived for my appointment, I waited less than 5 minutes and was in & out in less than 10. The location was clean & easy to find. My o my complaint is that the covid test was $150, which I felt was way too expensive.

I was here back in March, promised one the young ladies at the front desk that I'd give a review...I clearly forgot,LOL.... However,my experience was very pleasant. They value the patients time. I received great service from everyone there that day..

I have always been impressed with the ease of booking an appointment through the website and the preregistration option makes checking in when you arrive very quick. With an appointment the wait is never long and the care is always strong and thorough. I would recommend Vybe Center City East for anyone looking for an urgent care!

Started feeling really sick at 3am this morning and was able to make a appt for this morning with no issues. The check in staff was very nice, the medical assistant explained what tests they would run and the doctor explained all the possible diagnoses my issue could be. I still feel really sick but this is the first urgent care experience I’ve ever had that was so pleasant and transparent.

Very competent staff. My problem solved immediately. The woman at the desk is very kind but wears a mask and has a quiet voice, so her questions had to be repeated several times.

It’s 30 minutes after my scheduled appointment time and I’m still in the waiting room. They make you pay upfront, so I paid $200 for a 3-minute appointment to get tested for strep that I haven’t had yet. I can’t leave now because I already paid. I’m sitting here with coughing people all around me. If I wasn’t sick, then I am now. Maybe this place is good if you break something but if you just want to make sure you don’t have strep throat I recommend literally anywhere else. I want to cry like the several crying babies around me. I regret coming here. Update: I went to the front desk to ask for a refund and they put me in a room so I wouldn’t cancel. Now I’m sitting in a room waiting for a doctor which is slightly nicer than being coughed on by every baby within a three-block radius. But still it’s taking way too long. They are blaming it on only having one person working today, but that’s not the brightest managerial decision especially because the day after Christmas is usually the busiest days for hospitals in general. It’s too late for me, but save yourself. I changed to 3 stars because it was not the fault of the staff and they working their hardest. However next year I recommend putting more people on the shift. It's historically one of the busiest days of the year for health care and people in the waiting room were being as patient as they could.

I love coming to this location. The staff are very friendly, from the front desk to the MA and provider. My booster was very smooth. 10/10 will come again and recommend to others!

My Vybe experience was a 5 stars experience. I was taken early. The Technician was professional and pleasant. The facility is convenient to Public Transit,and clean. The staff is attentive,courteous and professional. I appreciated them doing their job free from texting and socializing with the other staff members. A sad occurrence In many establishments. I would highly recommend Vybe Urgent Care. A very satisfied client, Michele Brogan

I did not have to wait long before bring seen - maybe 15 minutes. Examination went well. The PA - Ania - was very nice, explained everything clearly. All around good experience.

The physician Ms. Summers was really nice. Very professional and helpfull with our 2 years old son. Overall our experience was very positive and pleasant.

Scheduled an appointment online and filled out all required forms. Nevertheless I was still kept waiting for over an hour, and each time I inquired as to the wait I was told it'd just be 15-20 minute, but not an hour wait. If you can avoid going to an urgent care like this, I would. I wouldn't say the level of care or medical knowledge of the staff were sufficient to overcome the long wait.

Pretty amazing! If anything, "they understood the assignment." They anticipated in a way that I've never seen other care centers do which caught me off guard. Very thorough, listened to my issues and we proceeded with a care plan that I feel comfortable will help me feel better. Thank you!

Best and most expedient experience I’ve ever had at any medical facility! Very friendly, clean and comfortable setting.

I was a walk-in patient but was able to see the doctor promptly. The examination and diagnosis were quick and the explanation and discharge instructions were clear and understandable

Came in and asked specifically for a strep test. I noticed on the price list at the check-in window that it was $35 out of pocket. I was also told that "insurance would cover it fully." After waiting for about two hours, I finally got the test. To the staff's credit, the PA I met was very nice. Unfortunately, when I received the insurance bill, it was well over $100 (not to mention opportunity cost for the two hours I squandered waiting around). EDIT: They did reply to "resolve" this issue. Unfortunately, their idea of a resolution is to remind you that their policy is to gouge you and bill your insurance company unnecessarily, adding services you don't need. The front desk assured me I wouldn't have to pay anything out of pocket for a simple strep test. Instead, I now have to pay $150, and that's WITH insurance.

I was visiting Philadelphia for the weekend when I became ill after taking a new medication. I decided to go to VYBE because I was concerned about what to do and how to control my symptoms when traveling home by train the next day. The PA who met with me was kind and empathetic and gave me the exact information that I needed in a thoughtful and professional manner. Needless to say, I couldn’t have been more pleased with the outcome.

Front desk employee was super nice and so was the doctor. No complaints

Amazing staff. Bridget was great as was the whole staff. It isn’t easy to give a 7 year old stitches but they did it and my daughter left with a smile on her face.

My examiner, Heather, was really nice. The service was fast and I got my physical in less than an hour. It was still plenty of time to return to take my permit!

Everyone was kind and helpful and it was a quick and easy trip. No long wait to get back or once in the room and everyone I interacted with was wonderful. They were able to diagnose my issue and provided what I needed to start feeling better.

The nurse was friendly and courteous. The check in process was quick and efficient. The facilities were clean and had tons of sanitation options for clients. It was an all around good experience.

I wish there were a way to give half a star. The service at the actual urgent care center is fine. However, THEY DO NOT ANSWER THE PHONE. There is an automated message referring to their high patient and call volume that then hangs up. They have neither a high patient volume, nor a high call volume. They just aren't doing their jobs. Heaven forbid you have an issue with your prescription once you leave. I have called no less than 12 times. My friend who is a physician also called a number of times. The pharmacist even tried calling. We have been trying to reach the urgent care center for for at least an hour to address the prescription issue to no avail. There is no separate provider line. Then we finally reached them for a prescription alternative, they sent a new antibiotic, but no steroid. All the while, the pain from the infection is increasing in severity and there is no way to reach the prescribing clinician without going back to the urgent care center. It is entirely unacceptable. Consumers who are sick and need prescriptions right away should avoid this place if at all possible.

Very easy process, location was accessible and clean and staff was nice and reliable. The online appointment was easy just be aware they will not set up the appointment without you submitting front and back pictures of your insurance card and state ID. Easy enough but I didn’t have my insurance card at the time just the number. Luckily my insurance portal allows me to view my card virtually.