In February 2023, I visited the service center for an oil change and headlight replacement. They had my car for the entire day and notified me when it was ready. However, they also suggested new brakes and rotors, which I declined due to the timing and needing to pick up my children. Surprisingly, upon checking, I discovered that neither the oil change nor the headlight replacement had been completed; my car was still on the lift. I had to wait for over an hour to finally retrieve my vehicle and the headlight still was replaced, end up changing it myself. Skipping ahead to August 2023, a warning light came on and the vehicle was due for an oil change. Returning to the same place, I hoped it might be a warranty concern. A quick diagnostic revealed an alignment issue, which I agreed to have fixed along with the oil change and the warning light problem. Once again, they kept my car for the entire day and assured me it was all taken care of. However, they once more recommended replacing the brakes and rotors, which I declined due to the fact that I had new brakes and rotors replaced in May ‘23. I assume the vehicle hadn’t been properly diagnosed and they were using the comments in the February visit about needing new brakes and rotors. My visit took a turn for the worse when I arrived to pick up my supposedly ready car. To my dismay, the car was still on the lift, and the alignment had not been completed, although it was miraculously finished in a mere 10 minutes. They attributed the warning light to tire pressure, which was hard to believe considering the accompanying burning smell. As if the frustrating situation wasn't enough, I had to stand in front of a very obese employee with his exposed buttocks visible throughout the process. Despite my efforts to ignore the discomforting sight, the employee's pants were positioned below his buttocks as he stood, directly within my line of sight while I was attempting to resolve my issues with the service advisor. In summary, this entire experience was nothing short of horrendous. In the future, I am willing to drive an additional 20 minutes to reach a different Toyota dealership, as the overall quality of service here was far from satisfactory.

Took my sister to buy her new car. We were treated very well, and she is a happy camper w her car (Raven) is her name for her. LOL. Enjoy sis

I like the service department here. Friendly folks. Lots of comfortable waiting area. Rest rooms are clean. I’m always happy with the quality of service, but have discovered some things that I am happy to do myself at about ¼ the price, like changing in cabin air filter. I bought a car here once and wouldn’t do that again, but I like their service department.

I would give zero if I could. Was told my simple oil change appointment would be an hour and a half long of a wait and I waited in the lobby for 3 hours and 45 minutes. Then said it took so long because of the rain. The valet ripped my receipt out of my hand and walked away with it, did not say anything before that. Very rude customer service. Will not be going back. At least be honest about wait times, this has happened the last simple oil change I went in for too.

If you get the Howard name tag in Service under your windshield, just back out and drive away. Twice, I've have had my time completely disrespected by him. First time, he took my car in, went through the process, and everything felt fine. When the car was finished, it sat there waiting to be picked up. Howard went off to lunch, and no one could find my paperwork. Second time, I showed up and got in the service line. I sat there for close to 45 minutes waiting for some acknowledgement that I'll be helped, all while vehicles being serviced by others behind me are skipping by and on their way back to the garage. It could have been a far longer wait if I didn't get out and flag down one of the dozen others walking by me avoiding eye contact while I sat there as the only car left in line. Your time is not valued here, especially with Howard. Car is treated nice by the mechanics though. Edit: It got worse. I wrote this while waiting. I received a phone call from Howard while on the bench outside that the car was done. Went inside, found him, he was on the phone with someone else. He flagged down a wonderfully patient clerk in parts and passed me off to her, saying a grand total of about a half a dozen words to me in person during my 2 hour visit. After waiting forever, then getting passed off as if I was an annoyance, he overcharged me by $60 (I was quoted by Robert - thank you for stepping up when I had no one at first - for oil, rotation, and wipers at ~$160 something after tax). Howard charged me $227. To recap: 1st visit, spent 40+ extra minutes because he left for lunch and misplacing my vehicle's paperwork. 2nd visit, didn't even acknowledge my presence until I was there for almost 2 hours already, and that was just to pass me off with an incorrect invoice to someone else.

Great service! Chris was awesome, fixed my fuel door spring...omg I couldn't get gas. Fixed the problem quickly. Chris, you are pleasant, explained, and showed me how to open it if it breaks again and great service. Thanks so much

This was an all around headache to fix my newly purchased Toyota RAV4 HYBRID. The service department was extremely hard to get ahold of the service department to make an appointment I was told I would get a loaner car but they said that only if I had a major service of 8 hours or more.

I’m sure all the sales people are good to work with but I can’t tell you how happy me and my wife were to work with John Munce!! John made buying our vehicle extremely easy and stress free. I think what stood out the most was John’s honesty and effort! He never once came off as anything other than genuine and caring that we found the right vehicle for us. I highly recommend you ask for John Munce next time you walk into this dealership.

I had to come in today for a recall on my Rav4 and a maintenance required message. Christy was awesome! Usually I hate coming because I feel like the advisors aren’t the nicest. She was very communicative and understanding. I definitely want her as my advisor every time.

John, Ed and Rob helped me buy the Jeep of my dreams all while I got my other car serviced there. Thanks for everything!

Logan provided exceptional service when selling me a car today. He was knowledgeable, patient, and attentive to my needs and preferences. His professionalism and friendly demeanor made the buying process smooth and enjoyable. I highly recommend working with Logan for a hassle-free car buying experience.

Toyota rav4 hybrid is one beautiful 😍 car bought it after some idiot totalled our jeep...the staff is courteous and helpful..Al the finance manager... tip top

Claudia was the greatest and the most accommodating specialist, definitely love being her customer.

Used for an insurance claim (stolen catalytic converter). The job was done well and communication was great with both me and insurance company. Communication broke down when my wife went to pick up the car. Was told it wasn’t ready when I had been texted it was, was told insurance hadn’t paid yet when they had. Not a big deal but she got a run around for 30 minutes until sorted. Bigger issue is they recommended over $1000 in work that was not needed or due. I got a second opinion from an independent mechanic who verified the “issues” they found were bogus. Still an overall positive experience because I’m not gullible.

I waited 1.5 hours to be told “the tech didn’t get to my car” today. I was offered two service options for the following day but due to a road-trip I am not available. In all fairness I showed 30mins late for my appointment, however it would have been nice to know not getting to my car was an option.

Howard and his team were excellent from start to finish. The team was prompt, efficient and the communication was top notch. Howard is extremely knowledgeable, friendly and has a great sense of humor.

I needed a new AC system for my 2012 Tacoma. They quoted $3,300. RESICULOUS! I took it to my local mechanic. He purchased OEM parts and completed the work for $1,894.85. Why do dealers constantly try to rip off their customers!? I’ll never have my truck serviced by this dealer. I’ll always use my local mechanic.

I normally schedule for regular LOF service. You cannot get an appointment for anything and when you do -they don't honor it! So ridiculous to run a business in this fashion. If you simply don't have the staff SAY SO!

I want rescind my previous 1* review in error! I was provided video footage showing the professional serviceperson rotating the tires. I was wrong in my assessment coincidentally the other tire on the rear was plugged also. I will recommend their services in the future! They are honest and thorough. I sincerely apologize for my mistake.

I was very happy with my experience. Very professional. I would definitely go back to this dealership again.

Came in for an oil change and tire rotation. Oil change was due in 700 miles and they gave me a hard time about getting one done. Appointment time was at 7:30 am, arrived on time. Left dealership after 9:30 am. So two hours for an oil change. Try to avoid if possible unless you have time to wait.

Just got an oil change for the second time from Toyota. Amazing service and even better specialists. Howard Devker helped me out with the oil change and he was absolutely amazing and accommodating. Almost sold my car, and Luka Sevo was so kind. Definitely use either of them if you come for service or to sell/buy a car!