The hotel was very clean and the size of the rooms were perfect. There were good facilities and the bed was very comfortable. The staff was very friendly and helpful. On arrival it was possible for us to upgrade our room and it was overall a very good value for the money. The parking lot was very large and free of charge. There was even dedicated parking security and the hotel facility was very well maintained overall. The rooms are unfortunately a bit noisy, so we could unfortunately hear our room neighbors during various disputes. The times for breakfast are unfortunately only until about 9:30am and the variety could be more.

We checked in for a one night stay, Saturday through Sunday. This hotel is a little hidden Gem. The lobby is welcoming, the rooms are clean, modern/updated, and I have to agree, the bed is comfortable and the pillows are great! The room has a fridge, coffee maker and a microwave. You also have amenities like slippers and robes. The breakfast included was good and had various options such as fruit, yogurt, cereals, eggs, sausages and tator tots. There was also a variety of pastries, option for coffee, juices and chocolate milk. I would definitely come back and stay at this hotel. Everything was clean, the staff was very friendly and welcoming. Thank you for a wonderful stay!

Great hotel rooms very clean and well made up with lots of pillows bath robe and slippers they bathroom is very spacious free breakfast in the morning was wondering

I loved literally everything but the bed and pillows...bulky pillows that dont feel great to sleep on and a bed that could only be comfortable if it had a pillow top layer added to it. Bed Linens weren't a problem though, they were fairly soft enough. Overall it felt clean, modern, and better than average. Front desk service was better than average with every employee I interacted with. They were all welcoming, efficient, and agreeable. I was impressed and pleased with every staff member I encountered! I did notice the freeway noise, but not enough to make it a deal breaker. But yeah, the bed unfortunately is. I will have to continue to try other properties because unfortunately the sleeping part is too important to me to compromise, at this point. But thank you Hartford Hotel for all you got right!! It was pretty close to perfect!

Breakfast in this hotel is good, we stayed for 3 days and the lady in the cafe change the meat differently daily and it’s a plus for us, she is very attentive, the basic breakfast all you need they have it. They have fruits, coffee, milk, juices, cereals, pancake (you make your own) and a lot more, just don’t expect Hilton type fancy breakfast. The shower is really great hot water is hot love it and strong pressure! The pressure is strong and the toilet is updated. They just need to fix the toilet paper holder since it’s rusted. They have a pool but was not informed we didn’t used it since we are busy with our LA travel. There are a lot of Chinese tour bus staying this hotel. They gave you slippers to wear and bathtub an A+. They have limited parking space, the whole time I was there I’d always able to get a parking space which is a plus and the space is a great size for a full dive SUV, the parking are all outside around the hotel. incase you run out of space across the street the massive parking space of the gyms fitness’s not sure if it’s ok to park there. I was booked for 4 days in this hotel. The lobby and hallway downstairs has a funky smell, the room Aircondition is cold but at night seems not right it’s not cold enough. We tried to turn on the heating one time, the heat emitted from the unit an awful disgusting smell, my kids almost vomited, my suggestion don’t turn it on. The front desk staff when they answer the phone is like answering a call from the hood, not like the fancy hotel chain with courtesy and welcoming tone of voice but for my taste it’s ok I’m not bothered, I think they just need proper customer service in answering phone call. The bed is good and sturdy love it, we requested additional pillows and they are happy to provided but the pillows fibers inside are curled and lumped thus it’s hard to laid your head or place it between legs, the good thing I can use about this pillow is for hugging since love pillow to hug. The pillows in the room is not comfy enough. They charge you $100 dollars for incase you smoke in the room. Now waiting if they refund the money since I don’t smoke. I don’t know why people still smoke since a lot of people died from smoking due to Lung Cancer or other related smoking diseases. The check out was a swift like the check in. All rooms are non smoking. The elevator is on the slow side ( need to press multiple times) take a while good our room in the second floor very close to the staircase so lucky. The great hidden gems of this hotel is very close (across the street ) the big mall like target, Ross, Starbucks, bubba tea, panda, fish and chips grill, 99$, Dave’s famous chicken and a lot more. If you want to visit Universal Hollywood and Hollywood boulevard for the walk of stars this place is far and possibility encounter of traffic is very high. For the past days (Friday to Monday) I was there and every time we traveled to LA has there usual typical traffic.

Great hotel. The employees are very friendly and helpful. The rooms are also very nice they seem modern. The bathrooms are also clean you won't find nasty stains like in other hotels. Love staying here.

In my opinion - Not good value for money ! Suitable for a short stay only ! A very minimalist/simple hotel with very few facilities. No laundry room , No 24h coffee/tea for guests , Dining room is closed after breakfast hours so basically there isn't seating area , No pool or fitness room. The breakfast was very poor and there was a constant shortage of items (such as yogurts, fruits, etc.) The best thing that can be said - good and spacious parking + good location near the highway

very very noisy, the floor and ceiling is too thin that you can hear clearly your neighbor doing what, upstairs' neighbor keep walking around like in a club from 5am to 1pm and also 11pm which disturb me a lot and staff actually can do nothing. listen to my neighbor 's noise and bathroom noise.😓😓😓

The worst receptionist in my life. Lack of accountability and hospitality. He had very very bad behaviour and attitude. He was throwing away my passport and said bad words that I never heard before in my life. Passport is one of the immigration officials document. Not his tissues paper!!!! I can complain to immigration. Bad hotel management. Not recommended forever. Don’t say sorry Bala Bala, I would like to know how to take the action to this staff. I already informed to my travel company as well never send any guest anymore as this hotel would like to stand on his staff instead customer service. Very very bad attitude of the hotel front desk, 29 May around 8:00 pm. Very very rude guy in hotel front desk. So stupid !!!!! Only that guy, the rest are okay. Some ladies in housekeeping, BF corner and the others are very nice. The worst front desks staffs in the whole life!!!! All are the same boat. They just see the cctv what they see, they didn’t know rudely talked of the staffs. Anyway, that replied also come from that crazy staff, how can I relay onto it.

Johnny a member of The Best Western Staff was very friendly and offered a most efficient and friendly check in when I arrived at the hotel for a very late check in. The morning staff members were equally as pleasant and breakfast was vast and amazingly delicious. The rooms are so nicely furnished, and everything was clean and lighting was perfect. I even ended up extending my stay for one more night because of how pleasant it was. Even a useful and perfect business center for working online and printer capabilities. Wonderful stay!

We tried different hotels during our 5 days LA trip. This one was the best one so far. We booked after midnight and checked out in the morning. So we didn't spend much time in hotel, but free breakfast was good and the room was clean. I will come here again for my next LA trip.

Average room but service was good although it took 2 week's to release my deposit on my CC I had to call twice and finally contacted my CC co. to take care of it.

We loved our stay at this hotel. Not only is this hotel clean the staff is really professional and honest. My son forgot his Nintendo switch game. The staff found and turned it in. Something you don’t see now in days. Thank you Hartford Hotel

Hotel and room were very clean and the beds were comfortable. Breakfast was pretty good with a good amount of options. This was our first time staying here but we definitely plan to again on our next trip to the area.

Our group (26 families from the same school for a tournament trip) stayed here this last weekend (1/13-1/14 mostly) I was actually quite nervous (because I am doing it for all 26 families) when I first signed the group contract with Stanley, the GM of this hotel. But he made it so easy for me during the contract negotiations and rooming/nights adjustments. Everyone enjoyed their staying. Breakfast served early because Stanley knew our tournaments schedule. The lady serving the food is a superhero. She monitors all supplies very closely and very gently backfill them without interrupting guests. They never ran out of any kinds of food during the time I eat there 😊. Hotel smells good (this is very important to me) and it’s in a quite area but with extremely easy access to freeways. Room is very clean; beds are comfortable (beds are smaller than queen size -Stanley told us before we booked). My husband is very picky on hotel beds but confirmed that the beds are good. Front desk is professional and Rolando made us feel like we had known each other for a long time. I peeked into the large laundry room and saw hardworking ladies there doing laundries. The laundry room looks tidy so I know our sheets are clean 👌. The hotel doesn’t have a gym onsite and the associated gym is right next door. It looks great but my husband decided not to go because of the on and off heavy rain. I have not received any negative feedbacks from anyone in our group.

They told me it was 5 years old and that was a surprise because it just smelled and looked like new. And the staff is really excellent. Great value

I like it! Clean. Nice area. Rooms are spotless EXCEPT the shower floor. This Hotel is in the best location I’ve seen out of Best Westerns. I will definitely come again.

Pretty far from downtown so you need a car. Rooms were also okay although they use a heater like air conditioner and were not used to it. We also had free breakfast. There is a walking distance mall across the hotel so you can get food

Average room size but nicely appointed. Fridge microwave desk wifi robe and slippers available. Quiet the night I stayed. Free hot breakfast items. Free parking.

We stayed here for 3 days and location wise it's a 💯 but the front desk on our last day (June 14) was very rude! We left our luggage early morning coz we went to Disneyland and when we came back to get our luggage and change to another hotel, the guy front desk rolled his eyes at me and looked like "what is this person talking about" even though I have the tag for our luggage. So, they stored it in the breakfast area (only cart full of bags) Then I asked if they were able to recover a powerbank on my room and he gave a an awful reaction "oh jesus" with disappointment (or idk) on his face. This all happened at 9-10PM. Everybody's tired but that's your job?? We even checked in 10-11PM due to our tours and the front desk on our first day has a pleasing personality.

For the money spent this hotel is an excellent value. The facility was well maintained and clean. The staff was professional and timely with every request we made. Highly recommended.

Free breakfast was very good for this level of hotel. The rooms were up to standard. However, it does not have a gym in their building, but you can get a voucher for the gym next doors. There are no swimming pools here neither. Overall, I would stay here again.

Decent hotel, rooms were clean and quite, the bathroom was nice. Beds were comfy enough. Pillows were only so-so, only thick pillows nothing softer or thinner. Breakfast was only average but was all I needed. Area around the hotel felt safe.

Great Place I had a wonderful stay! Comfy bed, workers are very professional and friendly. I can’t say enough they’re efficient when you need some thing aside the traffic it’s a wonderful place. I recommend it to anyone coming from out of town or in the area 💞

A solid place to stay while visiting the 626 area. The accommodations are all western but have a certain Asian familiarity, including features that will be appreciated by those used to traveling in Asia, such as the room slippers, hot pots, and bathrobes. Breakfast is western style, with the usual options. Parking lot is monitored but not gated.

Every time I come here I love it. So peaceful, so clean, so relaxing the beds are like laying in heaven and all the amenities are so worth it. Great location for food they also have a great breakfast in the morning. I highly recommend if you have a little extra to spend to come here…the staff put you in a room right away and they are so nice as well!