Horrible service. Rude unprofessional staff. Just go somewhere else

Nice service

Antigen results very slow, until late for meeting DUN EVEN HV PHONE NUMBER

Nice service 👍

Staff Ramah

Good

You have to pay parking for a drive through service. Ridiculous.

(Translated by Google) This 24-hour PCR has turned into 60+ hour PCR without any clarity on the results. This is a screening before your visit is hampered. The contact is only available via WA CS which strangely asks for my data up to 2 times and the rest is only template answers Where it's been too long waiting and anticipating the risk of results being mixed (sorry I've read news that happened to other customers), I asked for a refund but still responded with template answers in WA CS. As far as I've been searching, Bumame doesn't have a hotline call service that I can talk to the officer with, sorry I finally asked here in the hope of getting a clear follow-up. Usually the family always comes here for screening, but now it's really like this. The reason the server is down so it can't report the results shouldn't take days like this, right. I'm waiting for the answer. Thanks. Update at 11.24: It is possible to refund but the process is 14 - 20 working days outside of Saturday and Sunday and National holidays. Sorry to say, I feel trapped. Refund conditions: OK Sis. Please send the following documents as a requirement for the refund process Brother: Payment by method (Debit, Transfer, Doku Virtual Account, Cash) 1. Proof of Booking on the Web 2. Payment Proof 3. Transaction mutation that you want to refund 4. Photo of the front page of the passbook/refund account capture 5. Receipt for cash payment. No. 3 and 4 are excessive requirements where there is already number 2. Excessive conditions and excessive refund times are also. This healthy customer is annoyed. How is it that hurts, sorry (Original) Ini PCR 24 jam udah jadi PCR 60+ jam tanpa kejelasan hasilnya kapan. Ini mau skrining sebelum besuk saudara jadi terhambat. Kontak hanya ada via WA CS yang anehnya minta data saya sampai 2 x dan sisanya hanya jawaban-jawaban template Dimana sudah terlalu lama menunggu dan antisipasi resiko hasil bisa saja tertukar (maaf saya pernah baca berita terjadi pada customer lain), saya minta refund tetapi tetap direspon dengan jawaban-jawaban template di WA CS. Sepanjang yang saya sudah searching, Bumame tidak ada hotline call service yang saya bisa bicara dengan petugas, maaf akhirnya saya bertanya di sini dengan harapan mendapatkan tindak lanjut yang jelas. Biasanya keluarga selalu ke sini untuk skrining, tapi sekarang kok gini amat ya. Alasan server down jadi tidak bisa menginfo hasil harusnya gak sampai berhari-hari begini ya. Saya tunggu tanggung jawabnya ya. Terimakasih. Update jam 11.24 : Boleh refund tapi prosesnya 14 - 20 hari kerja di luar sabtu dan Minggu serta hari libur Nasional. Sorry to say, saya merasa terjebak. Syarat refund : Baik Kak. Mohon kirimkan dokumen di bawah ini sebagai persyaratan proses refund Kakak : Pembayaran menggunakan metode (Debit, Transfer, Doku Virtual Account, Cash) 1. Bukti Booking di Web 2. Bukti Pembayaran 3. Mutasi Transaksi yang ingin direfund 4. Foto halaman depan Buku tabungan/ capture rekening pengembalian Dana 5. Kwitansi untuk pembayaran cash. No 3 dan 4 adalah syarat yang berlebihan dimana sudah ada no 2. Syarat berlebihan dan lama refund yang berlebihan juga. Ini customer sehat dibikin kesel. Gimana yang sakit, kasihan

Good place