Mercure Serpong Alam Sutera image

Mercure Serpong Alam Sutera

Hotel

Sleek rooms in a contemporary business hotel offering a gym, an outdoor pool & a trendy restaurant. People often mention hotel, room, time, stay, breakfast, good, service, great, friendly, staff,


Address

Jl Alam Sutera Boulevard Kav23, Serpong Sub-District, Tangerang City, Banten 15325, Indonesia

Website

all.accor.com

Contact

+62 21 29668668

Rating on Google Maps

4.60 (6.5K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (25) room (23) time (16) stay (15) breakfast (14) good (14) service (12) great (11) friendly (10) staff (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Mei M. 11 months ago on Google
    The hotel is not well kept, the carpet in the coridor is dirty, the room doesn't smell fresh. The floor was dirty when we checked in. The ac temperature can't be adjusted. Water pressure for the shower is too weak
    4 people found this review helpful πŸ‘

  • 4/5 tobi d. 3 months ago on Google β€’ 172 reviews New
    I enjoyed my stay with very friendly staff. Sadly, no alcohol license so no beer as a welcome drink. Cleanliness could be better in terms of hard surfaces and not a single disinfectant dispenser had an disinfectant in it throughout the premises. There are several restaurants and shops across the street and a mall next door. Very convenient.

  • 4/5 Intan P. 1 year ago on Google
    Good location, across flavor bliss & aside Living World mall stay one night, staffs are all polite & friendly room & bathroom are clean shower room and shower facility need to be maintained breakfast is OK, taste can be better (we like Novotel's breakfast options better)
    2 people found this review helpful πŸ‘

  • 5/5 Dita M. 2 years ago on Google
    Clean and comfy room, the staffs are very helpful and friendly. Variety of breakfast is good, food taste is also good. The pool area is beautiful and the hotel location is across shopping center and food district so you can explore local food in your free time.
    1 person found this review helpful πŸ‘

  • 5/5 Vanessa M. 3 months ago on Google β€’ 32 reviews New
    Had a great time (and sleeping) in this hotel! I got to stay in the Superior Room and it is really quite spacious. What I loved about this hotel is that they are really focused on being sustainable, as seen in the packaging of the dental kits, etc. The breakfast and lunch buffets are also really good with a wide selection of cuisines. All in all, I had a great time and will choose to stay here again.

  • 5/5 Santi B. 9 months ago on Google
    Everyone is so friendly! From the security guards, the front desk staff, the restaurant crew to the cleaning service in the halls, everyone is smiling and saying hello. Thank you Ms. Lila for helping us reserve the rooms and making sure everything was ready when we arrived. Thanks to mas Dede for keeping the rooms fresh and clean. We love the limitless water refills! This is our fourth stay here, and will keep coming back whenever we are in town.

  • 5/5 Sierin H. 2 months ago on Google β€’ 24 reviews New
    We love the stay, the kids love the tent very much. The room is ok. Swimming experience also nice. Thank u for the merchandise given and welcome snack. Late check out at 4pm is really great offer for member with kids. Our kids can have a nap first. A little bit improvement that could fully satisfy our experience was: water heater is not warm, is too cold for kids on 31 Dec. But may be it could be because the hotel is full.

  • 4/5 /hA: 5 months ago on Google
    Hotel service is quite good, the workers here are nice and helpful. The breakfast menu is quite varied and tastes quite good in my opinion. Swimming pool and gym at the same floor and the space so wide and many spot instagramable. Keep it up

  • 4/5 YC K. 5 months ago on Google
    Some place very noisy. Some rooms are quiet. All pillows are too firm. Hope two pillows soft, two pillows firm. Front light is near to door side. It's a bit dark to search my bag, where no light on this side.

  • 5/5 Cary B. 4 months ago on Google
    Any issues were resolved quickly. Would like more English language stations or at a minimum, more English subtitles. Every morning I was greeted at breakfast by Budi who provided excellent customer service. Nicely located near mall for dinning choices other than the hotel restaurant.

  • 5/5 Jessica M. 4 months ago on Google
    The location of the hotel is next door to a Mall and there are a lot of restaurants nearby. Room is spacious and comfortable, though room insulation is a bit lacking. Swimming pool is quite large for Mercure standard. Staffs were very friendly and helpful, and breakfast were quite nice and complete.

  • 5/5 Chin Chin W. 4 months ago on Google
    It was a fantastic stay with the staff being so friendly. I would like to give compliments and many thanks to Ms Dita and Ms Lila for reaching out to me prior checking in and they were so kind to give me a welcome gift. They deserve a raise! Overall the room was big and perfect for a business stay, although the room was abit dated, but it was clean. Breakfast has plenty of choice from western to local. Price was value for money as well. Would definitely return.

  • 4/5 emiru h. 1 year ago on Google
    nice hotel. clean and comfortable room, very spacious bathroom, good sound proof, nice view, etc. free refill drinking water(i love it). the staffs were friendly and helping. the breakfast was good. the pudding were delicious. the hotel only have two lifts and get very busy on weekend nights. my only drawback is the parking spots. they were not enough and gets tight between vehicles. bumping into someone's is almost unavoidable when getting out or in. please reconsider this. oh and one last thing is the water puddle in the driveway in is kinda ruin the hotel's image.

  • 5/5 Praditia T. 8 months ago on Google
    Very good hotel, with excellent services and surroundings. Very recommended for meetings and vacation

  • 5/5 WhatJessLove !. 9 months ago on Google
    I had a pleasant stay ! The staff are very helpful and really accommodate our needs with full attention. Start from Front desk, F&B Team, Concierge, Room Service they are great πŸ‘ Location nearby with restaurant, cafe, mall, very convenient!!!

  • 3/5 fahru m. 10 months ago on Google
    the pool was quite good and spacey, the room was ok. the resto made me frustrated. the food was quicky ran out and slowly refilled. i stayed 3d2n, yet i went to pasar 8 alam sutra for dinner due to lack of food in the resto, and it was 6.40 pm.

  • 5/5 Putri G. 10 months ago on Google
    I'm very happy stay here. Great location in serpong town, the service was very nice, breakfast also tasted good with a variety of choices. Overall everything was perfect, I will definitely visit again, and recommend it to my friends!

  • 5/5 SilverM C. 10 months ago on Google
    My stay at Mercure Serpong Alam Sutera was nothing short of perfect. The exceptional service, comfortable room, top-notch facilities, delicious dining options, and convenient location all contributed to an unforgettable experience. I highly recommend Mercure Serpong Alam Sutera to anyone visiting the area, and I can't wait to return in the future.

  • 5/5 mahalia p. 9 months ago on Google
    I was stayed at the hotel for two days with my friends. I love the way all the staffs gave us a lot of friendly manner and great services. Give a shot to their male receptions staffs Mr.Faris who take care our needs and all the staffs who gave us a cute welcome treat using D-Day concert concept cause they know we were travel to attend the concert at Ice BSD. Thank you so much, this memorable stay complete our happiness. Will definitely come back Clean and tidy

  • 5/5 Yudho Giri S. 8 months ago on Google
    Arrive there in the evening and unfortunately no one standby at the front lobby, so we need to get off get inside to find staff first to help us with the luggage. Once inside, everything (room, food, staff) are great. Link for review received from staff named Reynaldi.

  • 1/5 Falikul Isbah B. 1 year ago on Google
    What an UNFAVORABLE check in experience!!! It's already 4.00 PM but the room is NOT READY yet??? Guys, it's already two hours past the check-in time.... 😑 You need to IMPROVE the service of your employee! Please understand that we as your guests have wedding reception to attend and we have no time to prepare!!

  • 3/5 Chiao Chien C. 11 months ago on Google
    The location is great, right near living world mall(with a lot good restaurants in there), also the service is very friendly, however the higher level rooms are in very limited number

  • 2/5 Prima P. 1 year ago on Google
    We came at 4pm, it's passed 1 hour from the check-in time, we were told our room isn't ready yet so we asked how long it's gonna take to make the room ready, the reception desk officer could not make sure the time... I MEAN COME ON...πŸ˜”πŸ‘ŽπŸΎ We had a wedding reception at 6:30pm at the ballroom and no time to prepare. We stayed for 2 nights only, room was fine laa.. But the service should be better. Hope this is only the effect of pandemic so the lack of the Human Resources should be improved.

  • 5/5 vikrant g. 1 year ago on Google
    Great hotel, nice location right next to Alam Sutera mall and many food joints in walking distance. Good buffet breakfast.

  • 5/5 Bunny J. 1 year ago on Google
    Actully aside the hotel facilities alone, we had a bad experience with the service. At that time still in pandemic season.. We already arrived to hotel at 14.30 but the receptionist said still no clean room available so we have to wait.. till 3pm! And we bring the baby who still couldnt use mask so we were worry. And husband urge receptionist and weirdly there's a room but she didnt call us. Also she said in HT which we hear it from bellboy HT : "Bapaknya bawel dan ngeselin" But she still give us poker face. Hmm I mean this is our right as a guest to having a room on time. Moreover that time is pandemic time, we cant stay in the crowd for a long time especially we bring the baby! Actually we have an awesome stay here. Just that woman staff made us quieted dissapointed

  • 1/5 Kelvin C. 1 year ago on Google
    I have spent 6 nights at this hotel. Absolute lazy, trash of service trying to be 4 star on 1 star food and service. The food in the breakfast is cold. Not fresh. Their dimsim often served cold so you dont order any. Bacon burnt biscuit, sausages cold out of fridge. Fruit is limited to 5 types. Cheese left out god knows how long. Out of cutleries, terrible varieties trying to fill you up with plain rice and cheap noodles. If i could give 0 rating i would. Service is terrible. Laundry keeps getting lost and staff dont understand except using google translate. Even worst than all this is the in room soap. All added water so you literally use dilluted solution for your shampoo and shower. This is after i has nicely asked them to fix the issue twice with reception to inform housekeeping. Never coming back and if you know whats good for you, dont book this hotel. To top this off, checking out wasted 15 mins of my time accussing me of not paying for laundry when i clearly have kept the receipts. Shame ! Train your staff. Have better systems in place so you dont keep having difficult and mis-information about your guests.

  • 4/5 Mister M. 1 year ago on Google
    Lovely hotel in a great location next to a mall and a hospital and across there are few blocks of shops and restaurant easily reached by walking distance. The room is great but I think my room ac needs service bathroom great food is delicious and there is a smoking area at the restaurant. If you like to workout the gym and pool are very nice. Overall an awesome establishment.

  • 5/5 Joni L. 1 year ago on Google
    Stayed 2 nights in last november and met my expectations . StAffs are well trained and friendly… Breakfast was ok… not bad for 4 star hotel. Pool was great although i didnt got time to tried it. Location is good for alam sutera area. Room was clean and spacious The only downside maybe was the tv. Is small and the channel not digital yet.

  • 5/5 Kathelin T. 1 year ago on Google
    First time here. When we arrive, there us leak Aircon. Hotel offer changing room. Overall ok.. Next to hospital and living world mall.. Sure will be back again..πŸ˜„

  • 1/5 Paul and Anne S. 1 year ago on Google
    One of the worst check-in experience in all my life. Confirmed booking with breakfast not honored by hotel. They were most obstinate. Then when we said we would cancel they refused to do the Agoda cancellation. Even had to pay for parking upon exit. Never again Mercure.

  • 4/5 Roni W. 1 year ago on Google
    Good value for money if you're in the area and looking for an international standard place to stay. My only minor complain is the hot water wouldn't go as warm as I'd like in the morning.

  • 1/5 Paul S. 1 year ago on Google
    One of the worst check-in experience in all my life. Confirmed booking with breakfast not honored by hotel. They were most obstinate. Then when we said we would cancel they refused to do the Agoda cancellation. Even had to pay for parking upon exit. Never again Mercure.

  • 4/5 Yahia Z. 1 year ago on Google
    Nice hotel, adjacent to quite modern shopping mall. Mall has many restaurants but the area of the hotel also has a restaurant area (Flavor Bliss) across the street from the hotel. Tje pool of the hotel is rather crowded. The gym would be a better alternative to tje pool.

  • 5/5 Mohamad Farouq Arifin (. 1 year ago on Google
    Stayed here for business trip & meeting, the rooms were spacious, the breakfast and lunch was also varied with many selections of food from Indonesian to Western foods. The location was superb, just within walking distance to lots of restaurants, shopping malls, and hospital. Bicycle is also available to rent for free.

  • 4/5 dian r. 1 year ago on Google
    why is it so farrrrr away from my home? 55555555 I visited this hotel for our office meeting and yup, the food was okay, the staffs were very nice very helpful, thank you very much for that. keep up the good work!


Call +62 21 29668668 Open on Google Maps

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