I went on 6/10 around 9:30pm. it took about 20 minutes to take my order and then 20 minutes to receive my order. When I received my order, I received a RAW sandwich and with pickles after asking for NO pickles and my fries were old. I thought since I waited so long, my food would be fresh at least, but I was wrong. I reached out, but no one has responded.

Visiting from Ohio and was really excited for My first real Whataburger experience. Walked in and stood at the counter while listening to employees fight with each other. Eventually took our order. Probably the worst hamburger I've ever eaten. Dry and cold. Ate three bites. French fries were okay but definitely not McDonald's! Guess I won't believe the hype. At least at this store. At least the Christmas music in the background was good

Underwhelming. Go to in&out or five guys. Not special. Service was average. Will not return. Next to Walgreen that has most of it items under lock and key.

Ordered a number 4 and 11. Majority of the tables and benches were dirty. Had workers yelling and joking around from the kitchen area across the restaurant to friends. Food was great, however service was terrible. Took almost 40 minutes to get the food. I walked up asking for my money back before the food came out because it was taking so long (FYI maybe 4 tables full in lobby and two cars that I knew of in the drive thru, 3:33pm). Manager looked at me and completely ignored what I said and walked outside for several minutes! Then the food came out. After that I walked up about 5 minutes later to get ketchup, napkins, etc... out of about 10 workers all together, one decided to help about 3 minutes later (after conversation with workers were done). Before that two other managers (grey shirts) were engaged in conversation, noticed me and another gentleman waiting and walked off. We dined in and not once did the manager I talked to come by to address the previous conversation.

Returning to public reviews after a several years absence please forgive me if my review isn't professional. Having lived in several states during the span of 20 years I've been presented with exceptional customer service and experience from numerous franchises and corporate restaurants. Present day: Tucson AZ, It seems that the community of the the city of Tucson has an ongoing difficulty understanding the notion of exceptional customer service and quality. I've visited several Whataburger locations in Tucson and this location has failed many times. (Three to be exact). The first was five months prior and it was a simple and possibly understandable mistake, my sauces were missing. I forgave this. Jumping ahead to November: I don't know if it's due to my ignorance or if I'm expecting too much of a business that serves food to maintain quality and service to a higher standard but I'm flabbergasted by the issues that seem to be plaguing this location. How can two separate orders be incorrect/late within days of orders placed even having brought the issue to the attention of customer care. Is it me? Am I disliked or is this just the normal expected service one receives in 2023 in Tucson, AZ? I firmly believed Whataburger was capable of doing better than other restaurants. It's Whataburger! I had no reason to contemplate otherwise. Alas this for me is the end of many things. There are those who simply accept and say nothing and people such as my self who speak up and yet the issues aren't rectified. Pointless and futile isn't it? I may edit this if there is any change at this location or if customer service reached out to me again. Have a great day, Tucson. 🤙🏽 EDIT: Update, I've been issued more point to help make the mistake right according to Whataburger. However points don't rectify the problem and it's quite insulting to think I'd want to revisit to simply experience the same issues again. Free food is a hard pass for me. I'd rather skip this establishment. You people should too. Thanks for reading.

Did a mobile order. Was asked to pull up and park in the lane marked B, a wonderful alder woman brought out my food, I will most definitely be coming back because of her.

I Ordered Drive thru food and waited 20 mins. The clerk came out and told me they had given my food to another customer. He offered to have me continue waiting or give a refund. Then didn't want to give me a receipt for the refund. Not the 1st time I've had bad service at this location, but it will be the last.

Went through the drive through and had my girlfriend needing to use the restroom. When she went in had some employees being disrespectful. I will be contacting management in the morning. Nevermind I will be contacting corporate since I've seen all these bad reviews and nothing has been done about it. Especially about these disrespectful kids. They need to be fired.