I'm going to be straight up, I literally came into the store hating my life. Like I just had a mental breakdown I called the crisis line before I walked in there. I came in not really knowing what my plan was, but I saw a prenatal yoga DVD and I don't really have that much money so I decided to just go with that. The staff was so friendly, I haven't felt cared about in so long and they made me feel like there was actually hope and that there are good people in the world. So if you're looking to spend your money please spend it here. You will be treated with respect and kindness and they have a lot of cool things and good deals!

So excited I got to use my points to make a purchase! Also the best staff on Oracle Rd. Alayna, Melissa are so freaking awesome. Pam is great to

Devin is the greatest pawnbroker of all time he is really committed to providing a great customer service to all! Truly a great worker plus keep a smile on his face 😇😇 In my opinion he should be a manager or get a raise for his tremendous work!!!

Awesome experience! I needed a little cash in a pinch so I took out a loan against my pressure washer. They were actually able to give me a little more than what I expected since the price on the item went up. Good catch Laya! Thank you :) and thanks to Pam for making the process so smooth. Very nice people, a whole vibe. Thanks again

We had the best experience at the oracle and roger location in Tucson. Pam was so helpful! She helped me find the best wedding band set for our budget. The manager guy was pretty awesome too! Really great ring variety.

Someone just posted here on how friendly and caring Layla and her staff are. This is so true. Every time I go in there they act like I'm a friend they are happy to see again. Layla will give you the best deal in town and so will her co-manager Cassidy. And a special shout out to Pam for her patience and upbeat personality while waiting on me at the jewelry counter. This pawn shop rocks!

I love going in here. I go about once a week or maybe every 2 weeks. They always have new stuff. There is something for everyone here at the store.

The team here are hands down the friendliest and most helpful. Even when they can't take something they are always friendly and explain why. It's never just because they done want something.

I had an excellent experience at this location. Pam was very helpful and the price for the item I purchased was great and the item was in great condition.

Pam was wonderful from the moment I stepped in. She took in my pieces of jewelry and made a great deal, along with making a pleasant impression, I was also welcomed by a nice smile from a big and tall guy, Andrew. They both made doing business easy and a pleasure! Coming back with more items for them soon!

I usually never review places but this place is pretty good. the customer service is very good compared to other places who lack sufficient service. I sold an item here and they gave me a fair price where as other places tried to rip me off. 10/10 would come again.

My best experience in a pawn shop. Shelly was amazingly awsome. She made sure we were happy and satisfied with our purchase. I bought a electric guitar with amplifier for my step son and she stood with us all the way through the process. She knows what pay attention to detail is and means. I am a very happy customer and definitely go a gain and I recommend to pay them a visit if you are looking for tools, electronics, jewelry, etc. Thanks again Shelly.

I bought an xbox one and the 6 month warranty. I get it home and find the controller does not work. I bring the controller back and the employee tells me they don't have any to replace it I piint out there are like half a dozen in their case. He tells me those ones are for sale and he doesn't have any marked for returns. So im out of luck basically. He did say I could bring the entire system (that works great btw)& return the entire system and then pay another $10 warranty the new system and hope for the best. That makes absolutely no sense just to replace the controller. I've already spent like hours downloading games and customizing the Xbox i just bought only to take a risk of bringing it back in and possibly getting a not as good Xbox just because the controller which is completely seperate part doesn't work. It's obvious this policy is meant to inconvenience me so much that you're not going to bother bringing in the return. Not to mention pay an additional $10 to warranty the new Xbox even though I already paid $10 on the last Xbox which worked fine? And this is to replace a controller of which they have six or seven sitting in the glass waiting to be purchased waiting to be purchased. Apparently if I had money I'd be okay to take one of those controllers home but because I already spent my money and all I have is a guarantee from the business that's not good enough to receive one of those controllers. This sort of greedy management system that preys upon people that have already spent their money is extremely short-sighted. I bought my Playstation 3, my TV, my PlayStation 4 my Blu-ray and my laptop from these guys . I shudder to think how much money I've spent at this business only to be nickel and dimed well they're going to lose potentially thousands of dollars in future sales because I will never return. I'm so tired of businesses going out if there way to not honor simple things like an exchange especially to a customer that has a long history of making multiple purchases and obviously not a scammer. Don't buy the warranty!!!!

Alaya is always the best!!! This is the best place to go she will always help as much as she can. Devin is amazing to

Always very helpful when I'm in spot. Really appreciate the customer service. Love em.

I arrived at their location to turn in a Flat screen TV and a PS4 gaming system. The gentleman who tested out my TV said my TV didn't work, when it worked at my place 30 minutes prior to arrival, also couldn't take my PS4 because he thought I tampered with the Hard Drive which I never do to any of my systems. I guess I'll find someone else who will take my stuff.

Andrew was such a big help today, I was able to avoid paying a bill late & the store as a whole has some awesome & personable employees! Will be back!

They just gave me a smashing deal I bought a Dewalt mitter saw like brand new 125 out the door they have so many tools and so much cool stuff thank you.

Really amazing people hard worker's very polite people and really with helping my needs Andrew was really amazing and very polite and helpful Aaron was really amazing and polite and helpful definitely recommend people coming to this location.

I went to the location on 1st & the Manager (Sam) was very professional & attentive. Great service would return if need be.

Pleasant and professional staff who did not pressure or rush me in any way and I was given a fair price for the things I sold- will definitely do business here again!

Amazing experience. More than fair price for the tools that I purchased.

Great experience were fair and helped me in the moment I needed it!

Hey if you are thinking about pawning or selling anything of value. Then you might like to know that USA Pawn & Jewelry on Oracle and Roger are very professional, very fair, and very fine people. I believe you will find a very good answer there.

Amazing customer service at this location. Everyone is so friendly and have been very helpful every time I've came in for something. Pam and Devin are super awesome along with all the staff. 10/10 recommend

I walked in just before closing to try to sell some silver spoons. I figured I'd come to the right place because the sign outside says "We Buy Gold and Silver." But as I walked in, the later at the counter shouted, "It's 7:01! We're closed!" Even though there were a few other customers still inside. But another kinder lady beckoned me over. I explained that I wanted to sell some silverware, and she promptly informed me that they don't buy that and then pointed me to the door. Talk about awful service! They clearly didn't want me in the store, and I certainly won't be coming back any time soon.

Alaya went above and beyond to help us get the cash we needed. She was very friendly, very professional in explaining the process, and clearly dedicated to customer service. I’d give her 10 stars!

Alaya and Mel were very helpful. And gave me a a great price on the speaker I sold them. Very nice and great customer service.

Alaya is amazing! Go see her! Shes super nice and fair!

My review is based upon my experience last week. I had my rings reviewed and purchased thru Shelley at Oracle Road’s USA Pawn. She was Professional, Kind, and one of the Best Managers I ever had the privilege of working with. Thank you so much for help Shelley, I appreciate all of your help. Sylvia V.

Called them and got an offer in a set of headsets. Got there less than 10 minutes later and they changed the offer to 1/3rd of what they quoted me on the phone. I went to Casa Pawn and was given an actual fair price for the items. Shop around, a lot of places have better customer service and will price match them.

Alaya was very professional in helping me out, she helped me get the money I needed. Very kind, sweet and polite lady very friendly and super helpful and very fast. i would recommend if you need help ask for her will definitely go back to her again.

Alaya and Christina took care of me today getting my soon to be a valentines I got some good deals and they even packaged it nicely for me go check these girls out!

Amazing experience! Tanya went above and beyond and I left feeling happy. Please come to this pawn shop for your needs, as they value your business. Tanya we owe you in a big way!!!!

Tania B. was awesome with my purchase of an XBOX Series X (which was awesomely priced). She was friendly throughout the process and explained how the protection plan works and convinced me that was the right way to go. I was happy to come shop here and will do do again.

Your employees are very positive. Pam is always treating me well. Has a lot of knowledge on precious metals and stones.

Great experience! I was told to make an offer on the item I wanted an they matched my price. Thank you Alaya, excellent customer service!!!

Location on Oracle and Roger in Tucson, AZ: Pam is so wonderful. She’s informative, calm and sweet, and so easy to speak with. I love working with her when I come into this shop because I know I’ll have a good experience each time.

We come here for all of our pawn needs! We love Tonya because she cares about her customers and takes good care of our equipment. Always makes you feel so welcomed. So does Andrew and alaya! They are always super nice and I love coming here.

Tonya helped me out with a friendly smile through my process of panning my item and she was very helpful in answering all my questions and made sure I clearly understood the loan terms and when my pawns interest increased as well as when the pawn expired. She was extremely helpful and friendly. Will definitely return and repeat business again.

Pam provided me and my fiancée with absolute immaculate service we ended up walking out with more jewelry than we intended to buy she was very kind and made me feel proud to do service there.

USA Pawn and Jewelry has the best customer service, Alaya was an awesome help she worked with us and we were able to get our playstation and game out. Thank you again Alaya your awesome

Amazing service and very friendly people. Definitely recommend going in to them

Beautiful ring beautiful experience took a little long in line but great quality Gorgeous ring my lady loves it. Thank you Andrew.

Amazing experience and amazing customer service. Andrew, the manager, was awesome! He worked with me to get a great deal on a Christmas present for the wife. Thank you!

This is the best pawn shop we’ve ever been to. Thank you so much! Had a great experience. Pam and Andrew were very helpful and courteous. We found the perfect gift for grandma.

Pam, Chris and Andrew are amazing! They worked with me in order to get a great deal! Such awesome people!