I've been to other massage locations before and in comparison, I was not impressed or satisfied. This was my first visit to the location and they called to cancel my appointment, but I was understanding. No big deal. They got me in the next day. When I arrived, I was 15 minutes early and I was put in a waiting room. The massage therapist came out to get me about 4 minutes late, we talked a brief moment before starting about my focus areas and I laid on the table. We didn't start until 10 minutes into my appointment time. She was kind and got me a pillow to lay on to help with my bad shoulders. During the massage, I told her multiple times it was too hard and it was hurting me, but she would end up going right back to the same pressure as before. There's were times in the massage that I was unsure of she was even awake. She would put her arms on my back, she was breathing loudly and she wasn't moving for quite some time. This happened multiple times throughout the massage. When I turned on my back, my pillow was taken and I could not relax my arms without pain. I had to hold my arms on my chest and link them, so by the time we were done, I was in massive pain from holding my arms up the whole time while on my back. After it was over, I checked my time and it was 10 minutes before my time was supposed to be over, so it was upsetting. I was asked how everything was and I discussed my concerns at the front desk. I was told they were sorry about not having a therapist that normally focuses on the issues I wanted help with. Then I was told that's it's normal for my 90 minute massage to only be 70 minutes, so I could be assessed in the beginning and leave before the next massage time for the next person. They said that I did receive my full massage time. The look and feel of the location was only so so in my opinion. For the cost, the lack of quality and none of my concerns being addressed, I will never go back. It wasn't worth the time or money spent going.

Sleazy business practices, got a massage as a gift and after it they told me that there wasn’t enough balance on the card to cover the one hour massage it was supposed to be good for, so ended up having to pay a additional $50 just to get out of there not to mention I waited 20 minutes for my massage to even start! Me and the person I got the gift from definitely won’t be returning here and I would think about supporting masseuses elsewhere.

I went in for a 60 min massage. I filled out the paperwork and told the massage therapist that I wanted my neck, shoulders, and back worked on. He only worked on the front of my neck and shoulders. When I woke up the next day the back of my neck felt worse. When I called the manager to let her know she was very rude and defensive. She did not care and acted like my concerns were a waste of time. I work in the service industry as well and am always willing to listen and make the customer happy. I will never be going back to this location! Their customer service and management skills are terrible.

WORST PLACE EVER!!!!! Whenever you try to make an appointment they NEVER answer the phone. The front staff is always rude. When I canceled my membership a while back they kept charging. We made several attempts to call and speak to the manager Stephanie and of course, she was NEVER there. When she did finally call back, she acted all nice and fake. When I explained why I was so upset, she hung up on me. I called back and told the front desk I was "disconnected" from Stephanie. She did pick up the phone again after the "disconnect" and I asked her if she hung up on me and she said "yep, I did" and kept carrying on about how she didn't have to listen to an upset customer. Dear Corporate Massage Envy- The lack of customer service and the quality of care your employees show is a direct reflection of your leadership. If I was the CEO or president of this big corporate company I would be ashamed. So sad when this is a place of alternative healing and relaxing and clients are treated this way. Please think twice before you sign up for a membership here.

I received a gift certificate and I'll be honest setting my initial appointment online was a little bit of a struggle, more due to my own limitations in my schedule and how quickly appointments can book out. Once I was able to get into my first appointment in November I absolutely loved it and signed up for a membership. Tracy is awesome! Booking with the ladies at the front counter after services simplified things for me and they're super nice!

I was the last appointment of the evening and they were so kind and really made me feel special! They even let me add time! Definitely recommend! I think my masseuse’s name was Kristy but I’m not sure.

The assistant manager is amazing. I have my bachelors degree in science and am enrolled in med school. She dismissed anything I had to say. They are over priced and not worth going to.

Got a “prenatal” massage here & it was the worst massage I’ve ever gotten. I can definitely understand all the negative reviews this location in particular has. Even though I put “medium” pressure on my paperwork, it was the lightest pressure humanly possible. I may have been pregnant but I’m not that fragile nor broken, it’s almost laughable. Also, what they didn’t tell me was they massage OVER the sheet, so all I could feel was basically fabric just rubbing against my skin. This was a gift from my mother in law thinking she was doing a kind thing for me & it ended up being the most awful experience which I obviously didn’t have the heart to tell her. I have been going to Sego Lily in Layton for years - if you’re looking for a great massage/experience, definitely go there! Never ever had a bad experience with them. I will never go back to Massage Envy, gift card or not. I always advise everyone to stay away from this place as well.

I cancelled my membership with one credit left. I scheduled a massage and wanted to let my wife use it as a small surprise. Instead we were surprised by the front desk denying us use because our "benefits" had been cancelled and we couldn't transfer a credit. This tacked on with other lame excuses. We lost the credit and we're charged with a fee for a no show. We're done

They billed me incorrectly for my significant others massage then (when they contacted me months later and identified the issue) wouldn't make it right. I understand they have policies, but this was their error and they even acknowledge it was their fault and won't fix it. Now I'm out over $100. I just wonder why they chose not to make this right. 😕