3/5 Jane N. 8 months ago on Google
The
store
is
decently
sized
and
the
selection
of
books
is
pretty
good
as
well.
Lots
of
shelf
space
devoted
to
SJM,
Sanderson,
and
Patterson,
but
some
gems
tucked
in
between.
The
café
workers
are
always
really
nice,
but
it's
like
a
fifty-fifty
chance
on
our
drink
being
right,
depending
on
what
it
is.
For
some
reason,
only
one
or
two
of
the
baristas
know
how
to
make
an
iced
tea
lemonade.
My
spouse
was
a
café
manager
at
a
Barnes
and
Noble,
so
he
knows
exactly
how
it
should
be
made
-
not
sure
if
there's
a
manager
for
the
café
in
this
location
so
maybe
there
is
some
reason
for
the
lack
of
training/consistency.
Even
with
the
drink
hiccups,
most
of
the
staff
is
friendly
and
helpful.
I
cannot
remember
their
names,
but
one
shorter
dark
haired
girl
is
always
really
on
top
of
things,
and
there's
another
older
gent
always
working
the
registers
who
is
really
kind.
The
only
time
we
had
a
negative
bookseller
experience
was
recently.
It
wasn't
even
negative,
but
supremely
unhelpful.
Dude
was
on
his
phone
the
whole
time
and
for
some
reason,
he
was
using
Amazon
to
look
up
the
book
we
were
looking
for
instead
of
BookMaster.
We
asked
if
they'd
be
getting
any
in
and
he
said
he
had
no
idea,
which
if
he
was
using
BookMaster,
it
would
have
told
him.
We
both
worked
at
Barnes
and
Noble
as
booksellers,
so
while
the
interaction
wasn't
mean
or
disrespectful,
we
were
pretty
blown
away
by
the
complete
lack
of
baseline
service.
And
like,
that's
coming
from
someone
who
has
worked
at
the
same
company
(different
city).
Like,
I
fully
understand
how
soul-crushing
retail
and
customer
service
is,
I
really
do.
And
I
don't
believe
anyone
should
be
killing
themselves
for
their
job
because
it's
just
not
that
important.
But,
by
the
same
token,
I
think
some
measure
of
being
a
little
bit
more
helpful
than
us
just
looking
it
up
ourselves
on
their
website
or
something
would
be
nice.
Or
bring
back
the
kiosks,
I
dunno.
Anyway,
it's
a
big
chain,
it's
not
an
amazing
indie
with
a
great
selection,
but
it's
also
not
Amazon
with
several
unsafe
labor
conditions
and
practices.