Featured Reviews


Frequently mentioned in reviews: store (9) good (7) time (6) friendly (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 MARIAM K. 1 year ago on Google
    Best of the best! Marcy took care of my puppy storm so well groomed, great vibes he's an awesome asset to petsmart! The whole team is actually fantastic! Keep being great guys! Storm and I will see you soon 💛
    2 people found this review helpful 👍

  • 1/5 Jason R. 1 year ago on Google • 133 reviews
    My mistake for not reading the reviews first. Their Top Fin aquarium starter kits are junk. After two weeks the heater seals failed and condensation is inside and the filter is rattling. All the included equipment is trash quality. Customer support is awful. Called the store about the heater and they said to bring the whole tank back. Like I can just easily drain a 20 gallon tank and store all the fish, to just replace one heater. Ridiculous. This was a birthday present for my mom and I’m disappointed. Next time I’ll make my own kit with good quality equipment.
    1 person found this review helpful 👍

  • 5/5 Rob S. 5 years ago on Google • 209 reviews
    Got pets - get Bissell (keep your carpets clean) Great friendly service. Great prices on dog food. My go to pet and carpet cleaning store. 29 bucks for one day and 39 bucks for two days. Bissell blows the doors of any Rug Doctor rental

  • 4/5 Crystal L. 2 months ago on Google • 173 reviews New
    I really enjoy my adventure into this Petsmart. Very clean had some wonderful deals that I couldn't resist. The employees were very friendly and I will definitely visit them again and in the near future.

  • 5/5 Victoria da S. 4 years ago on Google • 104 reviews
    Has a decent variety. We got all the starter items we needed to make Bleu's forever home comfortable. The staff is super friendly and helpful. They made him feel loved & welcomed as we walked in, asked questions and during check out. It's convenient to have in the community.

  • 5/5 Blondie54 11 months ago on Google • 91 reviews
    They have a well stocked and clean pet store. Staff always helpful and courteous. I like that I can get everything I need in one place. Location is perfect for the communities up here. They do a good job.

  • 5/5 Mary Y. 7 months ago on Google • 45 reviews
    I take my boy here for his grooming. The staff is great! Fernando L bathed and brushed out my boy, he did a great job and got Hank back to me in record time!! Tha k you Fernando!!

  • 5/5 Joey M. 3 years ago on Google • 41 reviews
    Has what I need 99% of the time! Got my doggo Hazel Basil! Time to clean her teeth!!! Easy to find and the cashier directed me right to the product!

  • 5/5 Joan Mary R. 1 year ago on Google • 6 reviews
    I always leave PetSmart in a good mood, especially the Tujunga, CA store.I drive out of my way to go there. Love the staff, place is clean, layout & lighting are nice. It's pleasant, prices are good especially if you have many pets & take advantage of volume deals, and they always seem to have the stuff I use in stock and if not they let me know when it will likely be in or suggest alternatives. The staff make me feel welcome, which doesn't happen in Southern California very often these days. It is SO appreciated. ALSO, I really like that I can just go in, know I will either get what I came for or a close substitute, and leave happy that I didn't overpay. And I did not need to spend hours staring at my computer screen finding the best deals on each & every supply I need on 10 different sites. My time is valuable & PetSmart makes it simple, like going back in time. I go to the store, leave with what I need at reasonable prices & leave in a good mood because the employees were friendly yet professional. It's a breath of fresh air that makes my day. In 2023,that's gold!

  • 2/5 A L. 4 months ago on Google • 4 reviews
    .The "Manager" Javier was completely useless, uninformed, rude, and abrupt. Thankfully, a staff member named Maddie came to assist me.

  • 5/5 Taz T. 1 year ago on Google
    Very nice employees. They help my daughter with a pray mantis cage and food. It was late but we got it done.

  • 5/5 Elizabeth C. 1 year ago on Google
    Petsmart is very pet friendly and they have a nice selection of the cat food my picky cats prefer. I am thankful feline adoptions held there, too.

  • 1/5 Len Z. 1 year ago on Google
    I get that there are costs to maintaining a brick and mortar store vs on line shopping but a 300% markup means they are gouging or need to rework their business model. Most recently they can't even bother to keep 50lb (ok, now 44lb) bags of the most popular dog food in stock. Yes, prices have gone up but you don't reduce product size AND significantly increase price! One or the other. As a large dog owner I've totally given up trying to find harnesses, toys or anything appropriate for a dog larger than a Maltese. Toys labeled and recommended for durability priced around $30 last under an hour. Really. Not an exaggeration. This is a chain I can't justify supporting.

  • 5/5 Lance H. 1 year ago on Google
    They're very helpful and they did a really good job with her bath and everything.

  • 5/5 gayane k. 11 months ago on Google
    Dr. Washington is amazing. Very knowledgeable and attentive. The prices are pretty reasonable compared to other facilities. We will definitely be coming back for our kitty.

  • 1/5 Cynthia Z. 10 months ago on Google
    Nobody is helping me fix my reward points for my purchases. PetPerks has become a scam because they take away earned points when you don't use an offer that you signed up for. I want my points back plus some for this negative practice and for unhelpful customer support.

  • 5/5 Herlinda U. 1 year ago on Google
    First time visiting the pet hospital inside PetSmart Tujunga. Best experience I've had in many years trying to find a great vet. Dr. Washington is knowledgable, compassionate and listens . He and his assistants are highly recommended.

  • 5/5 Aubrey S. 1 year ago on Google
    Go for fish they have some cool color's and I have a 25 gallon tank and they help me out with anything

  • 5/5 Luis Miguel Solis Rosas J. 1 year ago on Google
    This is my go to PetSmart. I live in Koreatown and my local one is on pico. That is a good store as well. I give credit where it's due. This one is a little better for me. Pet food is fresh. Great discounts on harnesses. My Labsky Boltz approves. Thank you. 👍🤙

  • 5/5 L B. 1 year ago on Google
    I am so grateful for this Company. I rented a Carpet cleaner with them and I couldnt make it back to bring it after my 24hrs because I was admitted to the hospital they worked with me and was able to waive the late charge and refund me my deposit. I would like to thank the 2 gentlemen that helped me they were caring and without hesitation gave me my refund. THANK YOU PETSMART for hiring caring people. We need more of that in this world. Plus my dogs love the store...

  • 5/5 Allie D. 1 year ago on Google
    Love this place! Everyone is super friendly. And our puppy loves to look at the fishies and kitties

  • 5/5 Angela M. 1 year ago on Google • 1 review
    I went to the Petsmart veterinary service in Tujunga because my regular vet was on vacation and my precious dog was in distress. To my wonderful surprise I found Dr. Washington. What a Vet! Doctor diagnosed, charted a course of action, EXPLAINED THE COURSE of action IN PERSON, prescribed meds/new UD food and 1 day later my little dog was running around playing! 5 days later after my appointment, with a new diet and meds my 13 year old dog is happy, eating and playing! Doctor Washington is so invested in your animal’s well-being that he checked in via text, several times to see how my dog was doing!!!!!! Please don’t hesitate to go to this man because he’s working out of Petsmart. Give him a chance as I did and you will NOT be disappointed. He is stellar and so is his staff! HIGHLY RECOMMEND to go see this intelligent, caring, wonderful Dr.Washington!


Call +1 818-951-0916 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

Trends



Last updated:

Similar Pet supply stores nearby

Last updated:
()