1/5 Nic C. 4 years ago on Google
I
visited
this
shop
to
have
some
laminating
done.
I
had
travelled
7
miles
to
get
there.
I
arrived
at
4.25pm
on
a
Saturday.
The
shop
was
open
-
it
shuts
at
5pm.
But
the
sales
assistant
said
the
print/laminating
side
of
the
shop
shuts
at
4.30pm
-
then
realised
there
were
still
several
minutes
before
close
of
play.
She
then
went
over
to
the
owner
who
in
turn
came
over,
asked
me
how
much
laminating
I
wanted
done
(not
a
lot)
and
went
to
speak
with
the
guy
who
does
this
work.
This
guy
was
obviously
halfway
through
the
door
and
didn't
want
to
come
back
to
do
the
job.
So
the
owner
told
me
that
service
was
closed.
At
this
point,
the
clock
went
4.30pm.
Now,
this
is
completely
trivial,
I'm
sure.
But
it
occurs
to
me
that
if
you
run
a
service
business,
you
should
be
doing
your
best
to
provide
that
service
to
customers.
Apart
from
anything
else,
you
want
people
to
come
back
and
buy
other
things
from
your
shop
-
stationery,
furniture,
all
the
things
any
office
manager
might
want.
All
the
more
so
in
the
current
climate,
where
anyone
with
a
laptop
can
go
online
and
search
for
a
cheap
provider
a
couple
of
hundred
miles
away
who
can
undercut
a
local
shop's
prices.
This
business
clearly
doesn't
feel
the
need
to
compete
for
custom.
In
my
case
all
I
wanted
from
New
Forest
Stationers
was
a
few
quid's
worth
of
laminating
work
done.
But
for
me,
the
reputation
of
any
business
is
linked
to
how
prepared
they
are
to
help.
It's
not
even
as
if
I
was
out
of
time.
Based
on
my
experience,
if
I
were
in
the
market
for
an
office
refit
or
a
large
ticket
purchase,
I
wouldn't
touch
New
Forest
Stationers
with
a
bargepole.