Good customer service prior to my booking. Friendly and efficient reception when I delivered my car. Quick and informative feedback (via video report) during service and timely advice of completed service. The car was returned having been carefully valeted. Very satisfactory all round.

From the moment I entered the dealership the staff were friendly and helpful. The salesperson Yousof Ahmed whom I spoke to made my experience with buying a car through a dealership great. Kept me informed along the way and explained and helped with any problems that occurred. Handover was very smooth and quick. Thank you Yousof.

Easy handover to start, kept me informed during the course of the service and let me know when it was ready. I'll try and remember for next time but it's slightly confusing that sales reception is not the same as service reception; better signage would mean I don't bother the wrong receptionist when I go to hand in my keys. To me, service is as important as sales.

I am a happy repeat customer to Renault Watford. I bought a car during lock down from Renault Watford, had it serviced there a year later and I have just bought a second car from Yousof. Each time the customer service has been very good. They keep you informed every step of the way via email and telephone calls. Highly recommend!

Went back to this branch after experiencing bad customer service at a different Dacia dealership and they did not disappoint. Excellent customer service, very pleased with the way work has been completed and they washed and cleaned the car before returning it to us. First class service department.

Pick was prompt. Although we didn't get a call to say when the representative from your office would come by. Luckily we were at home. The car was returned clean and well in time. A good dealership to deal with.

Extremely poor communication from the sales team. They initially appeared friendly and supportive. However, once they've sold you a car, they lack responsiveness. I've tried to contact them for over a month but there was either no response at all or a bunch of lies. They have advertised a car that comes with the standard 2 keys. However, one of the keys were not the official key and therefore does not function at all. At this point, you might as well have given me another random cheap key and say that the car comes with 3 keys. Although, this is something I should have thoroughly checked myself, I do believe that Renault is also responsible for this as they have promised to give 2 keys for the vehicle I have purchased. But instead, they have decided to ignore me and pretended that they were going to do something about it. I am very disappointed with their service because this should be Renault's responsibility to provide me with the correct key as promised in their advert to begin with. Do not falsely advertise to customers when selling a car.

The total experience of purchasing my new Capture and the service and MOT of my old Capture was a total pleasure due to the dedication, professionalism and friendliness of everyone And now just look at my super car!!! Delivered in under 3 weeks! What a great service and one super happy lady 💕💕

We have just purchased a new Dacia from Renault Watford. Our experience from start to handover has been professional, courteous and nothing has been too much trouble for either Robin (at the start) or Scarlett (through to handover). They have kept us in the picture and dealt with our queries efficiently. We would highly recommend them. Many thanks to the team.

We had the pleasure of meeting Scarlett Brown at Renault Watford when buying a car recently. Her attitude and expertise ensured we had an excellent experience, she was friendly and efficient and the transaction was made seamlessly, due to her help and clear explanations. Would recommend Renault Watford 100%

Don’t waste your time with this place. Travelled over 2 hours by train to view/purchase a particular car. I called just before I left to confirm still available and had reiterated multiple times that I was travelling some distance. Then I received a call 5 minutes before my appointment when I was 2 minutes away saying they had sold it. Great! Salesman had appeared pretty disinterested on the phone anyway. No difference to them, they get their money. Typical used car salesman. They wont be seeing any money from me though (though they still had the audacity to try). AVOID. I wasted valuable time and money.

My experience of the whole process was pretty good, but if I was in no rush to take receipt of the car then I think communication could be improved. The use of video messaging was a bit over the top. A simple and clear email detailing the progression I think may of made the process a bit easier. Trying to get hold on the sales rep was also difficult and was taking a day for a response. Again, I wasn’t in a rush so not a problem but to others the slow response time might have been seen as a problem.

Great service by everyone at Renault Watford! We had a seamless journey in buying our car from here. Shout out to Blaine and the rest of the team for a 5 star customer experience. Highly recommended. Mr and Mrs Raza

Excellent service. Wahid was great - welcoming and very informative, solved any issue that arose immediately and without fuss. Cannot speak highly enough of him and team at Watford Renault

Chris , Rob and the Watford team were all very informative and knowledgeable , giving us comprehensive information regarding our car purchase . All the team were very friendly and courteous , with a special mention to Wahid Moussa who was exceptional and made our new car experience so special . He addressed all our concerns and why Dacia was the right choice for us . We are absolutely delighted with our Dacia Duster Extreme SE .

Honest place to purchase a car. I was looking for a specific model and Umer helped me over the phone. While the car wasn't available, he gave me great advice on purchasing a Dacia, and the right price to pay. A visit to the dealership with Ishan further reinforces my view. The team are very helpful, knowledgeable and no pressure. While i didn't purchase a car from them this time, i would return.

So I purchased a renault captur less than a month ago and couldn’t be happier with it. I went 3 times to the branch as I couldn’t find the car that would fit my needs and budget.. All 3 times I was in there, the service was great, friendly stuff, was offered hot drinks multiple times as well.. I was working with Mr Wahid to try and get me a car, he was very patient with me as it took us awhile to find it, he was also very friendly and laid back, communication was great too and loved the video update as well… so shout out for him! Overall, very happy! Thanks again.

Great reception staff. Cars at a good price. Long lead times for new cars.

I’ve purchased my Renault Kadjar in October 2022 and completely forgot to write my review, therefore I am writing it now. Ishan took a good care of me and made sure everything went smoothly. Please do a pay rise for him for being professional and attentive to his customers. I am very happy with my car and highly recommend Renault Watford as a place to buy your vehicle 🤓

Checked in for my cars first year service. Customer parking at the back is limited but I managed to squeeze into the last space. I was told that it was fine to leave my car in the middle of the car park if there were no spaces available. Decided to wait while my service was carried out which took 2 hours. Was offered a drink several times in a friendly manner. Overall I am happy with my experience.

I brought my car in for a service recently. I was not informed of the cost of a couple of jobs that i asked to be done additionally. I questioned the costs and was spoken to in a patronising, rude manner by Alison who asked me "why dont you know the costs?" I left the car for the servicing then called back shortly to inform the team that i did not want the additional works carried out as i could not afford their prices. After a few hours i received an email with a short mechanics video and message showing my car with any faults/issues etc, which is great as i have taken my car to Renault before and had this video done. I think this service is excellent. After the video there is a message which shows in 'red' , and 'orange' any faults or advisories for the vehicle. Red indicates work that needs to be carried out for the car to be safe and needs to be done immediately. I have the email to prove this of course. I had about £888 worth of work in the 'red' area. The short video, after the mechanics one also states that any items in red are things that need to be done for the car to be road worthy and pass the MOT. I then called the service department and Alison spoke to me again and proceeded to inform me that i was wrong and that is not what the information states. She was again quite patronising and rude to me. I had a bad experience once before in Renault Watford but decided to give it another go. Never again. Customer facing job roles require employees to treat people with respect and make them feel welcome and want to return to use their services again. I did not feel welcome and i certainly do not wish to return here again. Alison you have lost a customer today. I believe the work carried out by the mechanics is on the other hand very good, if a little pricey.

I called Ishan late in the afternoon about a car and he was more than happy to see me the same day. He talked me through all of the car details and made sure I was happy. He knew that I was keen to have the car for the weekend so pulled out all of the stops get it ready. A lovely friendly guy that is happy to do all he can to help. Would highly recommend him and the dealership.

Bought our Dacia Duster here 3yrs ago, staff are always helpful and servicing has been great. Recently was looking for a second car and spoke to Scarlett for advice on which hybrid/electric vehicle would be best for our needs. Due to budget decided to get a nearly new vehicle (ex-demo), and they didn’t have the exact one I wanted here so I had to buy elsewhere, but Scarlett and the team were informative and did a test drive of another model for me, even let me put my kids car seats in the back of a test car to check they fit okay. Will definitely go back for servicing/future purchases.

The service I received from Renault Watford was excellent, it was not their fault that the car took over 6 months to arrive. Scarlet was wonderful sending regular emails updating me on the where about of my new car. And when I went to pick it up she was fantastic at showing me all the new extras , her hand over was seamless. As for Renault cars this is my 5th, I love them.

We have just received our new Ariana RS. After a long unavoidable wait due to the world circumstances. The wait was well worth it. We Would like to thank Robin, Scarlett and Yousof for keeping us informed of the progress of our order all along the way. We were very impressed by there team work and professionalism though out. Thank you all

The amazing customer experience from start to finish. Yousof and Robin from the Sales department provide the extra mile to deliver perfect customer service and handover for our new vehicle. Well done! Thank you Renault Watford. I highly recommend it .

I recently bought a used car from Renault Watford. From the very start Scarlett was kind and welcoming her knowledge of the car was brilliant. I'm extremely happy with my car and even after purchase, Scarlett went the extra mile to ensure I had everything I needed. Thank you for making this daunting process swift and stress-free.

We received a fantastic service from Wahid while looking at the Renault Captur. He was very accommodating and I can't fault the experience we had at Renault Watford. I would have no hesitation in recommending you to anyone looking for their next vehicle.

Recently purchased my kadjar from wahid. Excellent service from start to finish and I’m loving the car. My pick up date I needed was a-bit rushed but the staff were really understanding delivered on time to perfection. Recommend to anyone

I think the servicing team did a great job but it would be great if I can be told in advance that it will take more than 4-5 hours to complete the servicing then I would go for the courtesy car option at the start. That is because I'm from Reading but for some reason, I have been assigned to Watford and I had to wait in Morison's for 8 hours to get my car back.

I wouldn't hesitate to recommend Renault of Watford. Scarlett their sales person I dealt with was professional and very helpful, providing videos and answering even the silliest of questions. Compared to recent experiences at other dealerships etc this was a breath of fresh air, speedy and great experience, giving me confidence to complete my purchase with her. Well done Scarlett!

Recently bought a second hand Renault from Renault Watford and I am located some distance away. Ishan was extremely helpful in providing me with information, a detailed video presentation of the car, organising delivery of the vehicle and generally organising the sale for me. I love the car and am very happy with the service I received.

Appalling service. Avoid. They will charge one hours labour @ £150 as a 'diagnosis fee'. This in itself was disclosed and while seems like a scam to take money even for something that can be done in 10 minutes, it is their policy which I had no choice but to accept. That being said, the attitude and telephone manner of 'Alison' who is apparently a 'senior advisor' in the service department was so dreadful on the telephone following the 'diagnosis' that it ensured I would not take my business there, £150 or not. She was instantly aggressive and patronising, and completely undermines the Renault brand. She clearly had zero understanding of customer service, not really ideal given her job...

Just brought my new Captur home almost 2 months early! The estimated delivery was August however was surprised to receive a call this week to say it was ready to collect. Yousof sold me the car initially back in March & isn’t your typical pushy sales consultant, he is extremely professional & friendly. Willing to help with any questions I had during the process. Would highly recommend.