Embassy of Italy image

Embassy of Italy

Embassy Foreign consulate

😠 If anyone thinks to apply for a visa to Italian embassy please run away from them. Do not lose your time and money for them. They are so careless about the whole process. Although I have all my documents correctly and have got a bunch of visas before they refused my application after keeping my pas... People often mention passport, Italian, embassy, appointment, service,


Address

14 Three Kings' Yard, London W1K 4EH, United Kingdom

Website

amblondra.esteri.it

Contact

+44 20 7312 2200

Rating on Google Maps

1.90 (390 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: passport (14) Italian (10) embassy (10) appointment (8) service (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Narmin M. 1 year ago on Google
    If anyone thinks to apply for a visa to Italian embassy please run away from them. Do not lose your time and money for them. They are so careless about the whole process. Although I have all my documents correctly and have got a bunch of visas before they refused my application after keeping my passport for 6 weeks!!! What a joke! I have lost all my money because of them. This was my first and last time applying to their embassy. Unfortunately, such kind of beautiful country has this kind of useless embassy which do not answer neither emails nor calls.
    16 people found this review helpful 👍

  • 1/5 Riccardo De S. 1 year ago on Google
    I am an Italian citizen but for me it was quicker to apply for British citizenship and buy a new passport than have my Italian passport renewed by my own embassy. My wife with at Spanish embassy had her passport renewed in 2 weeks! Inefficient, unorganised and unable to support their own citizens. My newborn daughter will not be an Italian citizen just so I do not have to deal with this diplomatic disappointment!
    9 people found this review helpful 👍

  • 5/5 valerio s. 1 year ago on Google
    Many people complain about the embassy but they probably don't understand that the embassy do not provide any consular services like visa, passport, etc. people should go to the consulate and complain there if the services are not good for them. An Embassy is the diplomatic representation of a country's government in another country. It transmits messages of its home government to the government of the host country and vice versa. It informs its home government about important political, social, economical, military and other events happening in the host country. It prepares international treaties and official state visits. It promotes its own home culture, economy and science in the host country.
    7 people found this review helpful 👍

  • 1/5 Rahul R. 1 year ago on Google
    So dissapointed with this organisation! They do not help, and they are very RUDE and misbehave, responding with arrongancy and impolite !! I’m having problems to renew my passport for several times, they do not help at all, the website doesn’t work properly! Such a shame!!! and waste of time!!
    7 people found this review helpful 👍

  • 1/5 Rajvir S. 1 year ago on Google
    Does this place even exists? Nobody answers calls, website doesn't work, what Italian citizens are supposed to do? Trying to get an appointment to renew for the past 6 months - nothing available in Manchester and London. Please improve your service.
    2 people found this review helpful 👍

  • 1/5 mir H. 1 year ago on Google
    They're useless. They disconnect the call after waiting on line for nearly 4 hours for 4 5 days. Its been more then 12 months i posted my passport for renewal.
    2 people found this review helpful 👍

  • 1/5 Damo B. 1 year ago on Google
    Literally "mission impossible" to renew a passport or get an appointment to get the ID card, website is mostly useless as links are broken or they direct you to he wrong service, or not translated. "Fast.it doesn't work properly, links take you to the wrong pages, so even making a change of address for AIRE is another mission impossible. No one picks up the phone, even the security are rude at the consulate. Spent all that money in getting a new fancy consulate but forgot to keep some money aside to staff it! I pray for any italian needing help at some point in their lives, as they won't get from here. Only advice is to go to the Honorary Consulate in Bristol, their facilities are extremely modest but they are helpful and friendly, well worth the long drive!
    2 people found this review helpful 👍

  • 5/5 B.o.Gora 1 year ago on Google
    I have to renew my passport and having a phone call with the operator number 44 ,I realise how easy it will be to get it done ,He has been so helpful , friendly , driving me through the website ,solving for me an issue on the registration , booking for me the appointment and explaining me step by step how to do it . Has been really satisfying to deal with the Embassy Thanks again operator number 44
    1 person found this review helpful 👍

  • 1/5 Toma F. 6 months ago on Google
    So bad customer service. No even bother to reply emails.
    1 person found this review helpful 👍

  • 5/5 Ebere C. 7 months ago on Google
    Excellent service, great team work. Absolute incredible my daughter passport was submitted on the 09/08 by 15/08 /23 we received the passport, we do appreciate your smart excellent service, thank you (GRAZIE) 👍👍👍
    1 person found this review helpful 👍

  • 4/5 London V. 1 year ago on Google
    Getting appointment ALMOST IMPOSSIBILE but once You've it & got all the documentation the office staff are fast. The receptionist could be a bit kind but overall friendly staff.

  • 1/5 Gulap m. 6 months ago on Google
    One of worse service ever I had in my life in Italy Emabassy.Service is absolutely Bad 👎 They are Not helpful at all.

  • 1/5 James B. 7 months ago on Google
    Awful people never pick up the phone. Or the options hang up on you. Awful! Imagine we was in a dilemma. Shows you what they’re actually doing at work. NOTHING

  • 1/5 Maurizio P. 5 months ago on Google
    There is not much I can say about a service that does not really exist. They do not answer phone calls. They do not answer emails. They do not follow up dossiers. I am not sure what do they do there....beside getting paid!!!

  • 5/5 Lino P. 6 months ago on Google
    Hi, first of all after so many years of troubles to get passport and other documentations done the Italian embassy finally with my great surprise things seems to get finally working, This year I manage to get an appointment to renew my passport, I did at the phone and in a reasonable time. Anyway I managed to miss the appointment my fault. Today I called the embassy believing I will never get my documentation done in a reasonable time but operator 44 solved problem in brief and booking another appointment for the day after. I M really impressed with the the support and efficency. Very impressive progress many thanks by now you to operator 44 Lino

  • 5/5 Roberto N. 1 year ago on Google
    5 Stars - Spoke to a very helpful gentleman called Luca this morning who made the process of booking an appointment very simple and easy. He went above and beyond to ensure I was helped. Fantastic customer service.

  • 5/5 Gio L. 1 year ago on Google
    I waited around 5 minutes to get into the embassy. It took around an hour to process and issue my Italian passport. The security and clerical staff were all excellent.

  • 1/5 R S. 1 year ago on Google
    I have always been told to contact the Italian Embassy in London when I felt the need to seek help and protection due to extremely dangerous circumstances in which I felt my life threatened. Today it happened just that. I have emailed them with an explicit request of assistant and help because of a difficult situation I am in, from which I felt no safer and desperately seeking some help to end this hurtful and chaotic chapter of my life. You can imagine how surprising for me was when, after only a few minutes, a new incoming email appeared on my screen with the Embassy as a sender... ...don’t get too excited... They have used a template that has nothing to do with what I have requested, and simply redirect me to the Italian Consolate for following up with my request. Only problem? None of the reasons listed by them in the email were even close to the reason for which I presented my request for help in electronic form. Therefore, I now find myself forced to present myself urgently at the Italian Embassy for having a serious, straightforward answer to my request, and if they offer no help, I will go as far as I go to change the system, obviously broken.


Call +44 20 7312 2200 Open on Google Maps

Trends



Last updated:

Similar Embassies nearby

Last updated:
()