Definitely not a luxurious experience waiting in line like everyone when you pay for a business class ticket. Very rude woman on the business class check in entrance, she shouldn’t even be on economy support with her attitude. Food on the plane was bad. If you are paying for business get it with a different airline, plenty of other options for a similar price, but better service and experience

British Airways continues to decline in reputation and customer service. I used to love this airline and now I have had THREE poor experiences back to back regarding their customer service on the phone with flight changes and vouchers. The most recent experience has cost me $3000 more than originally booked due to bad rep advice and multiple calls to the company. Even as part of the Executive Club (Silver) I continue to be left on hold for ages and in the last week have spent over 6 hours on the phone seeking support. At this rate, they have lost my trust and I will actively discourage everyone I meet from using their Airline.

Business class was transformed in a cargo trip today on a flight from Milan Linate to Heathrow. BA is so inefficient that cannot even enforce on board baggage allowances. There was such a surplus of hand luggage that they stored some in seats. Most of them were larger than allowed, but BA does not enforce anything. This practice is not safe. If BA wants to compete with Ryanair they should try to be as efficient as well. Unfortunately I still have one flight booked out of the credit accumulated over COVID and then no more....

The business class is a big farce. I travelled from Tirana to Heathrow , , , , BA charged almost double of the economy fare but the seats were EXACTLY the same as economy. No TV, no leg rest. A big shame , , , daylight robbery !

British Airways refuse to refund flights that UK passengers are forbidden by UK law from taking. I bought a return flight to Gran Canaria for end of Dec 2020 and the British gov has forbidden all holidays so I can't travel. BA won't refund, only a voucher, even though Easyjet immediately refunded a separate trip. What good is a voucher when I'll def want to avoid BA in the future? Avoid British Airways!

Disgraceful management of the covid-related vouchers and refunds.

One must absolutely keep away from this notoriously miserable airways on earth.To start with I find British Airways is arrogant . They have no idea what friendliness or courtesy mean. You find these miserable qualities from the time you book the tickets to the time of boarding the flight. You pay them a lot more money too than other airlines to inflict this misery on to your self. If they owe you any money in the way of refund or compensation , simply forget it . If you ever had the misfortune of booking a flight with them and have the misfortune of receiving a refund , make sure beforehand you get the real money and not vouchers or other gimmicks because your life will be a misery chasing and looking for it. There are a lot more other airlines to choose from who are more friendlier and reasonably priced than British Airways. I had to give the 1 star because there is no option for 0 star.

I recently experienced significant flight delays with British Airways, leading to missed connections and unexpected costs for accommodation, meals, and transportation. I followed their guidelines to claim reimbursement and provided all necessary evidence. However, it's been over a month now and I've received absolutely no communication or updates from them regarding the status of my claim. It's disappointing to see such a reputed airline display such a lack of regard for their customers. I had expected more professionalism and promptness in addressing genuine concerns. If you're flying BA, just hope you don’t face any issues, because their post-flight support seems to be non-existent.

British Airways is a joke! I had my flight cancelled on the 26th of February and didn’t have my flight reimbursement until now the 13th of September. Also, I needed to buy another flight to come back from France, because I had an unmissable appointment to attend, so I managed to purchase a flight, with my friend that was travelling with me. My friend sent the request for reimbursement of half of the amount of the receipt. He got paid. I sent the receipt claiming another half and they said the receipt has been used by another customer. Even explained he only claimed half of the amount, they would copy and paste the same answer from before. No one read the message explaining the situation. I’ve been messaging Customer relations for the last 7 months. No one care. I called the executive line and they said the customer relations doesn’t have a open line to talk to customers. How come? The customer relations should be the line to talk to the customers, or did I get it wrong? I have an outstanding amount of £400 being held by BA due to a flight they have cancelled. I couldn’t be more frustrated. Shame on BA

I have been waiting 2 hours 30 minutes for your call centre to pick up the phone. Please stop selling tickets if you do not have the staff needed to address customer demands. Still waiting...

What an embarrassment to the UK. Over the past two months I have had multiple last minute cancelled flights, delayed flights, and had to deal with passengers being given one too many beers and upsetting other passengers. You’ve lost a gold member and I won’t use you again. Atrocious customer service. Unreliable planes. We were on a plane and the battery was dead so no air conditioning. Another flight where someone was running half an hour late for a wedding and the pilot took it upon himself to wait. So we sat there for half an hour for someone who then proceeded to annoy everyone by allowing her kids to fling food onto other passengers. Rubbish. Absolutely rubbish. No other word for BA.

No phone support for customers whatsoever.

I wouldn't use them full stop if it weren't for the fact they are the only ones flying me directly from LHR to MXC and back. Nearly £200 a phone call, from within Mexico. No option to email or chat. An hour on hold every time you call. Nearly £800 spent. Told me they changed my flight as I had a flexible ticket, and it turned out not to be confirmed. Then cancelled and gave me a voucher. Voucher not valid online so more phone calls. Staff seemed like they did not want to want there, whether at the airport, stewards, or call centres. They literally are too big to care. Someone needs to string these c***s up by the balls. they don't even acknowledge complaints.

Just don’t. Save yourself the stress and fly Delta or American. Life is too short.

Another BA flight and another bad experience! When will this end?? I was on the BA173 from LHR to JFK on the 4th of January, in business class, which cost me a little fortune £7,697.59. All went OK during the flight but as soon as I landed at JFK, my name was called via the loud speaker, asking me to see a BA representative. After passport control, I was met by an unfriendly and slightly rude woman that told me that my suitcase had not made into JFK. I was shocked but she did not really care, which seems to be the BA attitude across the globe! Here's a list of questions I have for BA: 1) How is it possible that a business class suitcase had been left behind? 2) How is it possible that paying a premium does not guarantee a minimum of customer service? 4) How is it possible that the BA representative was so careless that all my details were wrong on the form? 5) How is it possible that the US BA call centre operator could not speak English properly, and got the address and phone number wrong? Took me multiple calls to get everything right! I have raised a complaint, but the outcome will surely be a few Avios as a reward. Shame on you BA! Unfortunately I have one more flight this year and then I'm done with you lot!

My friend and I were in Nice and BA cancelled our flight within 4/5 hours of flying home and offered no same day alternative. They left us stranded in France with no flight home and no accommodation. I raised a compensation claim 20 September 2023 and have had zero contact from them. I have called multiple times only to be told that the customer support team do not have a dedicated phone line to speak about this claim. Every phone call we are batted away stating someone will be in contact soon. Literally the worst customer service support system of any airline If I could give 0 stars I would.

I recently flew with BA on a connecting flight from Doha. Flight BA2032 on 28/12/23. My first flight was with Qatar from Bangkok and it was fine. I was taken aback with the lack of service on the BA flight. I couldn't believe how poor the standards were. In fact I would go as far as to say that the service was somewhat lacking. The aisles were full.of mess, the attendants did nothing to make sure they were clear. In fact the attendants were not really in attendance at all. The food service was rather poor too and the quality of the meals were shockingly bad. I was extremely disappointed given that it was BA. Unfortunately I didn't have my phone at hand otherwise I would have taken photos and video the state of the plane when in flight. Is this really what BA has become? Do they really not want to represent an airline that once was the world's best? It eludes me that it is actually that poor. The staff have very little care for the passengers or passion for their roles. It's absolutely clear to see in the body language. I will not be flying BA in a hurry and will avoid where I can. I would be happy to discuss my experience of BA are actually concerned about what they have become and want to make improvements. I suspect they will not be getting in touch though. Extremely poor from them. Shocking.

Check the airline website for cabin and personal bag size allowance. There r metal boxes at the boarding gate to verify ur bag size. Oversized bag will be charged. Sad to see airline of this quality try to nickle n dime their customers. Will definitely NOT be a returned customer. Cheers

My flight canceled, among 4 different staff couldn't get a reason. Moved to a later flight, missed connection w same airline, and they knew it, but let t ppl downstream handle it. Poor descriptions, explainations and instructions, including what to do in t airport. They incorrectly routed my luggage. Put up in t Sheraton, for overnight. Not happy w t Sheraton, either.

Update: Grateful I received my luggage right before the cruise left port. My frustration with British Airways is the lack of communication the staff provided, the long lines to talk with a baggage service rep at BCN, and inability to track bag status after handed off to a courier. On a Euro cruise for 10 days with no luggage. Cannot get any assistance from British Airways. No guidance on reimbursement for temp items or help from anyone in actually trying to locate our bags. This is not how I saw my dream vacation starting.

Horrible service!!! The attendant was very rude, using a loud voice asking for a boarding pass in the waiting room, and very rudely told us to check in a small carry on baggage with the excuse that the flight was overbooked! I bought a ticket with a carry on luggage!!! Many people next to me on the plane were carrying their luggage. Some with two or three bags. I even explained to the attendants that I have a short connection between flights and they still forced me to check it in!! Horrible customer service and horrible front staff!

Impossible to contact by phone to deal with cancelled flight.

Vary bad customer service!!

I flew for the first time with British airways yesterday - all I can say is, the ensured that my experience with them was an experience never to forget! Greeted us from the moment we stepped on - we had Ricky (Brazilian and Spanish) and Katie (Walsh) who helped us along the whole way! We were fed well and the smiles on our faces were plastered on! We made good friends with them and shared our KitKat’s too! They appreciated the small things we did as we appreciated their work! I definitely will be flying with British Airways again!

To be fair, flight tickets are cheaper than before, so I don't expect much service on flights now. BA's service and food on flight are not bad at all. But they only opened 3 counters for 2 plane's check in. That's unacceptably slow!!! Adding up with some Mandarin speaking people argued during check in for a long time. The plane was about 2 hours delayed. That was an unpleasant experience.

Be very careful if you choose to use British Airways Holiday services. I would highly discourage. Unknowingly, I became a British Airways Holiday customer by booking hotel and airport transfer along with my business class ticket. For any support, you are unable to talk to normal British Airways Customer support and the Holiday staff are difficult to reach with no way to leave a message for a call-back, etc. After about 3 hours, I was able to reach a rude agent and she was unable to do anything with my ticket because it was booked as a bundle. In addition, I guess nearly $6000 for a ticket does not include business class tickets on any partner flights. Do yourself a favor and book your hotel/transfer separately. You save ZERO money by using British Airways extra services. Never again!

Website crashed over and over while paying for a seat change, it didn't save so now I'm stuck with a middle seat.

The worst. Flight fine. But cancelled, 2nd flight delayed, they refused to unload baggage, delay meant hiring a taxi, $120. Went out 2 hour x2 back and forth to airport and back No we will deliver. Now our bags in "like an Amazon Warehouse,". So sorry we can't help you. Expected that in former soviet sphere. Not in London. We went to TKMax to buy underwear and a shirt each. Evening spent washing our clothes we wore to get here. Really, London, this is your tourist experience?? Don't you have some kind of national guard or boy scouts? My meds in my bag there. Hate Heathrow and British Airlines.

The worst airlines ever! My flight got delayed, i missed my connection, and even if it’s their fault, i was not treated like a human being - no food, no hotel, no nothing. They literally told me on the face that since i’m traveling under a staff nomination, they can’t help me with anything - not with rebooking, not with where to stay, and the attitude of the staff i was talking to was just rude, cold and without empathy. I missed my doctor’s appointment, and i missed getting a stash of my medication. Disgusting company

Our outbound BA flight was suddenly cancelled to a European destination from London. We had to book a different airline at short notice. However we were pleasantly surprised BA gave us a full refund quickly. It only took a week, got outbound and return flights and all expenses refunded. Waited ages to reach BA customer service but the call centre agent was pleasant and helpful.

BA Customer relationship team, please respond the claim/ticket and solve the issue which isn't difficult for you. 2 prepaid cards issued by BA not working for no reason. A claim made 2 months ago and I'm still waiting for answer despite received a response saying "sorry, we will give you avios and improve our service". I want my issue solved, not your avios (Even this avios, you give half of what you described in the email). I'm not finished until BA start dealing with my inquiry properly. Such a waste of my own time calling and writing email again and again without getting any respond. If I call the number on the back of the card, they let you wait 20-40 minutes every time and hangup your phone or someone pick up and saying "my department is not dealing with this, and I cannot direct you to the correct department" And today, the lady's who picked up the phone wasn't helpful and also rude at the end after I explain everything. keep dodging responsibilities and blame me for "waste her time". I just want to say, it is your customer's time you are wasting by not picking up the phone or not solving the issue for 2 months and you have no right to say that to me for calling the number left behind the card. Disappointed and will avoid if there is any other option.

As much as I can avoid them, so help me may I never have to fly British Airways for another ten years. Absolute nightmare trying to get home, booking flights that get delayed days in advance with zero communication as to why and no regard to any of my connecting flights. I should have been home last night, and now I might not get home for another two days. (This is only a reflection on their administrative abilities, not their flight attendants, food or entertainment all do which have been fine)

Wish I were able to give half stars. Delayed plane from Basel to London causing us to miss our flight in London now wife my self and 2 of our kids are stuck in London for 2 days only to be separated on the second day with two different layovers in two different city’s in the US. I’m sick to my stomach with this, this is our first time out of the country and missing our youngest daughters miserably.DO NOT USE THIS AIRLINE!!!

Recommendable service. I had 2 flights. Dubai to London. In economy class, liquor will not be supplied.