I’ve spent thousands of nights in hundreds of hotels, and this is undoubtedly the worst business I’ve ever dealt with. From being ignored for 5 minutes when I approached the desk, as the associate was on the floor behind the desk rummaging through a box. No acknowledgement, I’ll be right with you, none of that. To being handed off to a trainee so he could help the Spanish speaking people who came in after me, but were checked in long before me. The real issues though were these. First, I was told by the trainee that my room rate was $40-50 more than the reserved rate. After mentioning that shouldn’t happen, it came down to about $30 more. The first associate then explained that a reservation is not a guarantee, but merely a suggestion, a reference. The reservation guaranteed me a room (more on that in a moment), but not a rate. I tried to explain to both of them that Marriott has a guaranteed reservation for rate and room type, and they couldn’t charge me more on a whim. They weren’t going to back down, so I told them to charge me whatever was necessary, as I would call Marriott directly and sort it out after the fact. I showed them the reservation on my phone again, they punched a lot of keys on the computer and miraculously "found" my AAA rate on the computer, handing me a key… …to a room that was not at all what I reserved. It seems there are 3 types of rooms at this property – one with 2 queen beds, an open floor plan studio with a king, and a suite type, with a king bed in a separate room, with a door between the bedroom and living area. I know. I looked when I booked. I looked again when I went in to the assigned room. I’ve looked over and over again at the descriptions and pictures on the website while being berated by the general manager. I booked a suite, at a premium price, not the studio I was given at the lower price. Here’s the biggest issue. When I went back to the front desk to rectify the situation, explaining that I had booked a suite but was given a studio, the front desk agent told me, "THE MANAGER TOLD US TO TELL YOU that every room is a suite." Hmmm. Curious. The room that costs less to reserve is the "same" as the one that costs more? Nope. After going back and forth for many minutes, they finally admitted that some had "a different floor plan", but none of those were available. I sat down and called Marriott to explain the situation to them. They contacted the hotel directly and was told that there were king suites available, just as I had reserved. After explaining to the agent that I had no intention of doing business with a business that treats customers as I had been treated, they were able to cancel my reservation and help me find another place to stay. The Marriott agent helped me file a complaint against the hotel. The general manager responded the next day with an apology that "upgrades" weren’t always available and couldn’t be guaranteed. She kept telling me how busy they were, sold out most of the time, and that premium rooms commanded a premium price. Suspicious. I’ve never dealt with a manager so condescending, insulting and clueless. The hotel did offer me a few points, but I have yet to receive a response from Marriott directly or the guaranteed recompense, so here I am to recommend you avoid this place altogether. To me, there are but two explanations. One, gross incompetence. The front desk staff are so poorly trained as to be incapable of doing their job. They were anything but friendly, efficient, knowledgeable, or any of the hallmarks of good employees in the hospitality field. Two, fraud. The front desk staff both try to charge me substantially more than my guaranteed reservation. Then they assign me to the cheapest room type in the hotel, try to tell me all the rooms are the same, tell me nothing else is available, on a night when they are sold out and walk-ins are paying twice what I was. All very coincidental, if you ask me.

Love the service, rooms were nicely laid out. An apartment sized refrigerator and a two burner stove top was a bonus for me. It felt like a home away from home. Perfect for a family with small children, a shopping trip or a business trip.

Stayed 4 nights in a 2 bedroom suite at this hotel. On night 2 the temperamental toilet overflowed and flooded the entire bathroom. I had to clear the clog with my hand to avoid flooding the entire hotel room. The front desk staff was sympathetic but was not able to have my room cleaned until the next day. Instead they provided me with packs of mini alcohol wipes. I spent the next hour sopping up the toilet water with the bath towels and sanitized the floor several times over with these tiny wipes. It was not a pleasant experience. On night 3 I came home from the funeral I was attending to find an enormous cockroach on my pillow. I captured the roach and brought it down to the front desk. In return they gave me a fresh pillow. They were unable to change my room or have the bed cleaned with fresh sheets until the next night. The attending front desk supervisor sought to resolve these issues by providing a 100$ credit and some Marriott points. Give. That we are spending over 1,000 for our stay, I find this wildly insufficient. I am disgusted with the state of this hotel and the lack of accountability taken by the staff. I highly recommend staying elsewhere. Update: the elevator lurches up quickly and suddenly, it’s unusual and alarming. Upon further inspection the elevator is overdue for service (see photo). Just another example of the shortcomings of this hotel, and lack of accountability by its staff.

Pool was not heated as described online. It was about 70° in late afternoon. Hot tub was broken so only small court for basketball, but we didn't bring a ball so nothing for kids to do except watch tv. restaurants, convenience store and gas station within walking distance. Hotel is in business park. They are truly dog friendly.

I’m in a wheelchair and I called to book the accessible room in October. I did so because I was unable to do so online. When I checked in the evening of Jan 12, I was told we could not have the accessible room. When I asked why it wasn’t available, I was told it was on the online reservation and this isn’t their problem. I was told there was a room with a “transfer shower” but when I got to the room I found it wasn’t accessible whatsoever. There was no where to transfer too, there was not wand in the shower to use, I couldn’t even fully get my mobility device around the room. When I called down to tell the front desk this, I was told there’s nothing they can do and I should find a room at another hotel. I did just that. I come to Weston often to visit friends. I will not only never stay here again, I’ve told them all to never have their guest stay at the property. The staff couldn’t be less interested in actual hospitality.

I arrived about 9 AM for a one-night stay recently and the front desk clerk advised that I'd gotten the last room they had available (I had a reservation.) The room was fine but in the morning, when I went to take a shower, I discovered that there was no hot water, despite the weather not being very cold outside. So I was forced to take a lukewarm shower, which didn't kill me, but I shouldn't have had to do that at a hotel that charges nearly $200/night.

Manager had a bit of an attitude on request for a room change due to view after an hour and refused based on the fact that the bathroom was used once. Room was a bit dated as was the hotel. Breakfast was generic and tasteless however the staff who served were very hospitable and polite. Overall, new management is needed as they failed to recognize that I was a Bonvoy member.

This place is a run-down dump. Old food left in the garbage disposal that emanated a rotten smell. Stained sheets. A tube of makeup next to the bed. The towel hook fell off when I tried to use it. No hot water in the shower. I will NEVER return to this location.

This place is absolutely disgusting. Ants were crawling on nightstand. Bathroom sink was cracked. Holes in wall in various spots. Near the front door was what looked like a urine stain. The whole room smelled of mold and there were stains on the vents and ceiling from where the vents had probably never been cleaned. I expected much more from a Marriott owned hotel, especially in the city of Weston. I contacted customer service and spoke to hotel manager and neither were of much help. They kept saying sorry but couldn't come up with a satisiable resolution.

The hotel front desk staff is not welcoming at all. I train employees and leaders on hospitality and customer service and this hotel fell short in multiple areas. There is no signage to let you know where the entrance is. I literally went to 2 doors, got back in the car and drove all the way around the building looking for the entrance. It wasn't until I saw other guests entering that I realized where the entrance was. There was no one at the front desk when I arrived and other guests were waiting as well. I called the front desk phone no answer. I called again and someone answered and I told them we were waiting to be checked in. The lady comes out does not speak and had an attitude. She was very slow with the process. The guests were asking questions and she wouldn't response until they asked again. I had to asked where the elevator was and how to get to my room. The pool was filthy. There were leaves, dirt and other things in the pool. It seemed to not have been cleaned in months. I wondered why no one was in the pool or in the pool area until I went. The hot tub was broken so we couldn't access it. The room was clean but the TV kept going out. The channels will blink on and off so we couldn't enjoy watching tv. I will not be visiting again and would not recommend it to anyone.

Very disappointed in this place. The carpeting in the halls and rooms are disgustingly filthy. The rooms are.spacious but old and dark with few sources for light. Our curtains were broken, which is a problem for a room on the first floor facing the parking lot. Best part of our stay was breakfast and the staff. But this place needs a serious refresh. Next time I am in Weston, I will look for something cleaner and newer.

We received outstanding service the entire time of our stay. The Hotel was extra clean smelled freshness the entire time. The complete Staff was very knowledgeable, helpful and very kind. The Breakfast brunch was very fresh. Location is key. Everything we need was close by. Will return again and again .

Great staff! Breakfast buffet was included. Pre made hot sandwiches. Made to order waffles was a nice touch. Fresh fruit. Oatmeal and pastries. Rooms are a nice size. Beds were only OK. Small but well kept pool. Basketball court and barbecue area with comfortable seats and couches outside. The only real issue I had with the start was the carpets. With all the humidity in Florida, it's hard to not have the carpets get a little musty smell. New flooring would go a long way to improving the rooms. My wife is sensitive to the musky carpet smell, so that might preclude me from returning. It would have been 5 stars without this one issue.

Conveniently located near Cleveland Clinic. Evidently under new management, entire housekeeping staff doesn’t speak English, water is turned off daily without warning and when there is water it’s ice cold. Prepare to take cold showers daily. Very unpleasant stay and I will never stay here again.

My first room I was assigned had a horrible chemical smell and requested a new room. They quickly accommodate me. The second room wasn't much better. The smell is bad in here. To me, it smells like chemicals and dirty soap water. Several hand towels smelled musty. I found bugs in my room, but considering this Florida I wonder if it's normal, but still unsettling. The floor boards and dust vents have never been cleaned. Overall the property is dated. The room layout was decent and the bed was comfortable. I will never stay here again and can't wait to get back home!

Wonderful hotel. So honest. I had a great stay. I had a laptop shipped to the hotel. Could not figure out what came of it. Even though it’s been months. The hotel contacted me and arranged to have it sent back to me. Shows you they are good honest people. So happy. Bless you all.

Love the team there. Everyone was so friendly and accommodating. Ash, the housekeeper, was the best, and Adriam at the front was super informative. My husband just had surgery, and we changed rooms a few times to accommodate him. The team was very patient and helped out as much as possible. I will be returning. Thank you all. Oh, btw... I found out on my last day that there's a pond just at the back of the hotel. I will ask the next time to book a room facing the pond.

I loved the area, and will return to the area, but not at this property. The thermostat was broken and hanging loose on the wall. It never worked correctly even after they "fixed" it. The TV demo menu kept popping up every few minutes and you had a press a button on the remote to get it to stop again for a few minutes. The main elevator also quit working. Bottom line, great location, the hotel is in poor maintenance and the customer service is not very good.

Had the pleasure of staying at this establishment for an overnight stay 11/08/2023 at approx. 6:45pm was my check-in, as I was visiting the Cleveland Clinic across the street early the very next morning. Side note (I wish I was checked in by the other young lady who had the braids) As we were checking in, I had the displeasure of interacting with the front desk clerk who had the personality for dead fish. Despite her cold and unpleasant personality and interaction with us we did enjoy our stay there. The rooms were spacious clean and accommodating. We were a tad bit disappointed that they did not have traditional bacon for breakfast but rather turkey bacon... I feel the turkey bacon should have been an option. The hotel itself was quiet and allowed for restful sleep.

I came in from a 140 drive, so I could get a good night sleep before going to my6:60am appointment. I got there about 15 mins to 11 just in time to check in only for my husband to walk in with confirmation in hand, then they asked to verify that we paid by showing them my bank statement. Who does that? So they claim someone came in before us with the same kind of confirmation but didn't pay. After showing them what they requested for. They still charged us twice for the room. I was very disappointed because the hospital was right across the street. And I was in a room that met my needs. As of now, I am still waiting for someone to contact us.

My company has 4 rooms at this hotel I had two packages delivered they find it necessary to charge me for having packages delivered. Company is spending $600+ a night for rooms and they want to charge a few for packages. We will no longer stay at this hotel.

Not one the better Residence Inn locations for sure. The ceiling had a stain, wifi barely worked, and they double charged me. When I called to get the charge taken care of, the manager never called me back. Thankfully, Priceline was able to call them and refund it. Overall, a subpar stay for sure...

Stayed here 8 nights with my wife and 2 small kids. The room was clean, comfortable, and cozy. The staff was very friendly, Matthew at the front desk was always helpful. Breakfast was great and I would definitely stay here again. It’s situated in Weston which is very safe and beautiful. There isn’t much to do at the hotel itself but if you need to stay in the area it’s a great hotel.

This hotel has been my go to place for the past 8 years. The past 2 stays have been very disappointing. I don’t usually complain, but had to change rooms 5 times last night. The staff is working hard, but the hotel needs work. Wi-Fi has been terrible. Some rooms don’t have any access. No longer an enhanced Wi-Fi option. Shower drain is very slow as well.

Staff was wonderful. The rooms are okay. The elevator needs work as when it takes off to go up you feel like you are on a amusement park ride. Alot of carpet everywhere. Rooms and Hallways.

Almost had a heart attack in the lobby, upon arriving by alarm testing. There is a fake cover-up smell in the hallways. Breakfast ran out of items before the close. Had to clean a table before eating. Most were in use. Was told that they stopped the 'happy hour' due to covid. However, covid is long over with. Won't be coming back. Too bad, this Marriott had much higher standards in the past.

This was our hotel while experiencing car trouble due to the local dealerships mistake. Everything about the hotel was perfect. They really made our bad experience alittle better. Rate was fair. Everything was clean and in working order. Staff friendly and had a nice breakfast!!