Paid 1400$ for two days missed the first day no big deal. Arrived on the 2nd day the first thing that greeted me was peeling paint on the siding by the front door . Whatever …….We rented this place for the pool the one star review is the listing clearly states All Seasons seasonal pool . So we get here and the pool is covered and they have the key . Contacted them to get this sorted out which was an exercise in futility . Any reasonable person looking at this ad would be mislead . Instead of empathy or some decent customer service and a partial refund we were offered ice cream . There’s going to be a long winded condescending response to this review but take my word for it this place is full of cheap furniture and in desperate need of a remodel in addition to non existent customer service . We will be filing a claim with our credit agency and pay pal

We were very happy with the condo. The kitchen had everything necessary for family dining. There were plenty of games and even toys for the children.

We have rented NW Comfy Cabins 5 or 6 times and we have loved our experience each time, especially the customer service. We love going to Chelan County in the winter, and every cabin we have stayed in has been great.

I have been a homeowner using NW Comfy Cabins for about 4 years now for our property management company, and I cannot express enough the positive experience we have had with them. We highly recommend them if you are looking for a company with integrity, professionalism, and a fair/honest balance for both their homeowners and their guests.

I booked a cabin via Airbnb which was managed by NW Comfy Cabins. I made a mistake with the booked dates, and the host was quickly accommodating and was able to get the dates re-booked for the correct time. At the time of booking, a small fire less than 1/10th of an acre was burning about 20 miles away and the forest service publicized no plans to implement fire fighting. This led us to believe it was at little to no risk of spreading out of control. A few weeks later the fire was at 1,500 acres and 0% contained. This caused an AQI (air quality index) rating of 301, which is classified as not simply dangerous but hazardous to all humans regardless of sensitivity level or existing conditions. I reached out to the host twice to inquire about refund policies for circumstances where we felt unsafe or at risk of possible harm/death. Because of my lifelong severe asthma, I would have essentially been confined to stay in the airbnb the entire time, when the original plan was outdoor recreation in the area. Any semi decent host with even an ounce of empathy or understanding would have cared more about ensuring their guests had a positive and pleasant experience that didn't put them at risk of death or severe harm. Instead, NW Comfy Cabins prioritized pocketing half of the booking cost from folks who saved all year to take this trip, meaning we not only forfeit half the cost but we also cannot get these vacation dates back and are now left with not even enough refund money to try to salvage the vacation and do something else enjoyable. The host continued to assert that the town was not worried about the fire reaching them, but failed to address the air quality concerns related to my severe asthma.Local live cameras placed for monitoring fires are located less than 10 miles from the property, and show visibility at 0 - thick black smoke covers the sky where normally a gorgeous cascade view would be visible. I am a local to this state, I did my research on nearby fires when booking, no one could have predicted this explosion in poor conditions, yet the host continued to insist they could predict better weather and air in the coming days. My family has managed vacation rentals for 15+ years and I would never show so little empathy as NW Comfy Cabins did for guest experience and safety. I will absolutely never do business with this company in the future. This was a heartless experience and I hope you sleep well on a bed of other folks money whose entire chance at the one vacation they take a year is now destroyed. Breathe easy out there.

We enjoyed our stay. The cabin was located in a nice area. It was scenic, spacious and pet friendly.

We stayed at The Painted Pony cabin. It was gorgeous. When we arrived one of the smoke alarms low battery alert was going off. It was 12 ft off the ground so we couldn't get to it and had to contact customer service late on a Saturday. They were out within an hour. We loved the stay, it was the getaway we were hoping for! We'll be back!

So lovely to work with, super responsive, and always handle cabin matters with care. Thank you, Comfy Cabins team!