This an honest review from personal experience with this clinic over the last 9 years. I am chronic cancer patient who has to utilise medicare. My care at this clinic was initially promising, however within a year I experienced mistreatment. I would come in for serious concerns of reoccurrence of leukaemia & other disability concerns, I would often put off visits because the staff at this clinic have dismissed my medical concerns in the past. When I attempted to get another medical opinion from another hospital, this clinic missed a serious cancer diagnosis. The reasons for my medical concerns is PREVENTION. I cannot afford for an advanced medical condition therefore, I prefer preventative medical checkups. It just makes financial and emotional sense. If you have basic medical needs, this clinic may help. However, if you have medical concerns beyond just basic check-ups, than this is not the establishment for you. In the last 9 years, I’ve seen a rotation of 5 doctors leaving the clinic, dismissive medical staff, and medical diagnosis go without follow-up treatment. Front Desk staff is incredibly strained, but I will note they have always been considerate and helpful, in my experience. Take what you will from this review, It is honest. Now that I have better supplemental insurance, I will not be returning to this clinic. I walked away from this clinic because in the end I was in worse medical condition than I had began.

My daughter has been having a mental health breakdown for three weeks. Because she hadn't signed the proper release, they wouldn't even allow me to speak to her doctor, who I had at an earlier time had also been a patient. They gave me a number to talk to a nurse but failed to mention some kind of password was required to use it. I had to hang up. I offered to come in and identify myself any way they might require as my daughter's mother, but was denied. If you have a loved one in crisis, don't expect any help from PCHS

I was 10 minutes early to my appointment that was at 9:45am. At around 10:15am I had to go ask the front desk how much longer it was going to be because I had to get my daughter. I then didn’t get brought back until 10:20am! I am in the health care field and this wait was ridiculous with no communication. The only reason I am giving it 2 stars is because the provider I saw was great. Her name was Faith. She was very professional, helpful, and straight forward. The gentleman that drew my blood was quick and friendly. But, the first point of contact and lack of scheduling efficiency was very much low in quality. I asked the provider if she was behind and she told me she wasn’t and had been ready for a little while. This place needs to get their people on the same page as this would be no fault of the providers in the back. Go to another location if possible. I know the providers float.

My daughter woke up sick I called to see if she could be seen. She sat in my car nurse came out tested her for Covid and flu came back negative. The doctor did live visit with my daughter over the phone. Thank you PCSH for making sure my daughter is okay.

Positive and negative experiences leave me neutral. note: you are rarely if ever seeing an actual MD. Lobby could be cleaner.

I was there with my friend. He checked in at 7:15 for a 7:30 after hours appointment. We got there at exactly 7:15. I went in with him just to see. The waiting room was empty. There is a machine inside and you put your face near it and an outline the shape of a human head that appears on the screen. You line your image up with the outline on the screen and it tells your temperature. Nobody had to come and do anything to take the reading. We both used the machine. His reading was 97.2 and mine was 97.7. Both of our readings were within normal range. He stayed inside and I waited outside. While I waited it was raining. As I sat outside a woman pulled up with a small child in the back seat. After a minute a nurse came out to the car. She took some kind of reading and a sample from the child. She briefly spoke with the woman and told her the results would be in the mail within 3 -5 business days. The woman was satisfied and thanked the nurse. They both said goodnight and the nurse went back inside. Shortly thereafter my friend came out and we left.

I saw Dr. Van-Niel for a simple prescription refill. The whole experience was very easy and straightforward, much easier than going to any of the Franciscan clinics/hospitals. She was knowledgeable, easy to talk to, and definitely listened well. I would definitely return here if needed.

This is also dental ..... They are really nice and efficient!!

These nurses are amazing 👏 and the providers of some of the most kindest people I've met and WOW 👌. And really appreciate the time and effort that you all do. I just wanted everyone to know that you (nursesandproviders, staff) that I appreciate your not giving me a run around. Thank you for your time and help.

My Dr is amazing he really does his job and truly cares about his clients

⭐ ONE STAR REVIEW - Worst service in healthcare, the receptionist is one of the most unprofessional and rude person a system like this could have. (There are free online courses about customer service or perhaps you could read a book on compassion and empathy) No education at all, no concideration for the people in need of treatment. Very bad service, specially the almost 2 hour wait because the place is understaffed. ONE STAR ⭐ ONLY The provider, I'm not sure if he knew what he was doing, he wasn't very thorough with the check up and gave me directions against my cardiologist. Whoever is managing this place is a joke and really needs to get on a different career. I'll wait for your sarcastic comments regarding the ONE star ( you'll see 4, which explains a lot) 🤔🤨🧐🤔 nothing personal but this place needs to bring up service quality.

Not very far from where I live so it's pretty much convenient. Their workers are very patient and take the time to be compassionate to their patients. It's not very often nowadays for a clinic's staff to go the extra mile for a patient to be comfortable. Love this place

It's a doctors office on the ground floor and dental on the second floor but no stairs or elevator. Just park on the other side of the building for second floor access.

Short on staff had to wait 2 hours. The receptionist could care less.

I did a lot of digging for a great reliable dental team, I found my home dental team. Doctor Alsteen is the greatest and he makes you relaxed I am confident in his work! He extracted, filled and fixed all my issues! I feel very safe in his professional and extensive knowledge! THANK YOU PCHS DENTAL FOR MY NEW SMILE!

Doctors and nurses are nice and do their jobs for the most part. But the referral department is terrible, you have to follow up yourself. Never received call regarding status of referrals. They don't do anything until you call them. I ended up having to pickup my referral from pchs and finding an imaging facility myself. Not acceptable.