I have recently joined this practice after being on a long waiting list. I’m a very nervous patient due to a bad experience at another practice when I was younger. I have to say from coming into the practice to leaving the experience was a positive one. Everyone is very welcoming and polite. The practice looks lovely inside , which helps to make you feel comfortable. I saw Anita and Sue on my visit and they made me feel at ease and and reassured knowing how nervous I was. Anita was a fantastic professional dentist , she talked me through what was happening before doing the treatment and done a great job without any pain from the needle . I’ve never had such a positive visit to a dentist in a long time. I know now for future visits I won’t be as nervous. Thanks again

Me and my husband had a regular check up today with Sunny. We both found him to be excellent and probably the best experience we’ve had visiting a dentist. He and the dental nurse (sorry we didn’t catch her name) were so friendly and discussed the treatments available to us both going forward. Five star treatment.

Great experience today at Church Street Dental Practice. Warm welcome from Anita and Caitlin. They carried out a veneer fit which I am very pleased with. Looks amazing. Perfect fit and colour. I would highly recommend.

After some terrifying experiences at previous dentists I had a lovely first experience at Church Street Dental Practice. The decor is so modern and stylish. The receptionist Brogan was warm and welcoming and both Anita and Susan were lovely throughout the whole appointment.

This would have been a 5 star review if the surgery itself was more accessible. I'm a mother of a 2 year old and an 8 month old who both had appointments at the same time. Firstly, the only way to get into the surgery is by a long set of concrete steps, followed by a another 2 inside through the double doors - this was not doable on my own with a double pushchair and I had to ask another patient to help me lift it. Then once checked in I was told to take a seat in the waiting room upstairs! I asked about a lift - there isn't one. I really struggled to get my 2 babies up 2 lots of stairs on my own and my 2 year old isn't okay in unfamiliar places and prefers the comfort of his pushchair. Needless to say there were a lot of tantrums. Their names were called into the dentists office which was up another flight of stairs! I actually couldn't believe it, it almost brought me to tears. Are people in wheelchairs not welcome here? Then, after the stress of getting their dental examinations, I had the fun journey back down the stairs. The staff were wonderful, but it is an absolute shame about the lack of accessibility in this building.

Staff and dentist where amazing however I paid £450 to repair three silver fillings that also included a hygene appointment. Said the hygene appointment will be after the year but still had to pay for it which would be £195 now and a £195 after the three fillings. Got told at reception that the price for hygene appointment was not included and would have to pay more money. That's really expensive for the price. Am upset, I got told when I paid for the exam that it will be £450 for three fillings and a deep clean. It was expensive regardless but now I just feel robbed. 😭

I have always been nervous of going to the dentist, but Anita was fantastic throughout my Invisalign treatment, everything was very thorough, explained well, and I love the results. Sophie (hygienist) is fantastic, caring and explains everything brilliantly, I was super worried about my last appointment but she managed to put my mind at ease quickly. The nurses working alongside the two are also fantastic.

The clinical staff were very good. My issue is with Reception. Practically begged for an Emergency appointment for a severe tooth abscess, only to be told by Receptionist that I would have to wait until my dentist came in at 230 to see if she could fit me in. She could not. I was telephoned and told try again 830 tomorrow. Cut off that morning just as I got through and told all emergency appointments had gone. Simply told “well it gets very busy at that time. Called 111 and advised to ring round. Managed to get an appointment with an empathetic receptionist at Kingsgate in Durham. Please take me off your books Houghton- Le -Spring and give your staff some training in manners Sian Chapman