1/5 Zoe B. 8 months ago on Google
During
our
stay
we
endured
the
following
issues:
The
room
was
described
as
a
‘superior
double’,
yet
contained
twin
beds
pushed
together,
which
moved
apart
during
the
night.
This
is
not
a
Superior
Double.
When
we
checked
in,
they
had
booked
us
into
a
Twin
room,
and
confirmed
we
would
be
moved
to
a
Double
with
a
King
size
bed.
This,
I
suspect,
did
not
happen,
but
they
just
told
us
we
had
been
moved.
On
the
first
night
we
noted
that
the
air
conditioning
in
the
room
did
not
work.
The
temperature
in
the
room
exceeded
27
degrees
throughout
the
night.
In
the
morning,
we
raised
this
with
the
hotel.
They
assured
us
they
would
send
someone
up
to
fix
it.
The
air
conditioning
did
not
improve
for
the
second
night,
so
we
raised
this
again
with
the
hotel
staff.
They
assured
us
that
an
‘engineer’
would
be
up
between
7
and
8am.
We
were
in
the
room
during
this
period
and
they
did
not
appear.
We
raised
this
again
with
the
front
desk
and
they
denied
all
knowledge.
We
asked
for
a
fan,
they
did
not
have
one.
At
this
point
we
had
not
slept
for
approximately
72
hours.
The
pool
was
dirty,
no
evidence
of
cleaning
overnight
or
during
the
stay,
there
was
hair
floating
in
it,
and
loose
tiles
that
were
just
piled
up
on
the
side
of
the
pool.
The
bar
staff
were
untrained,
the
hotel
staff
were
polite,
but
completely
refused
to
engage
in
any
conversation
that
was
deemed
in
any
way
to
be
negative
–
and
told
us
we
had
to
raise
anything
at
all
to
do
with
our
booking
with
Booking.com.
When
we
asked
for
the
Hotel
Manager,
they
told
us
that
there
was
not
one
on
site.
The
towels
in
the
bathroom
were
so
small
they
barely
covered
my
partner
and
I’s
torso,
and
had
been
washed
so
many
times
that
they
were
essentially
sandpaper.
The
shampoo
was
empty,
and
the
water
pressure
was
so
low
that
showering
was
nigh
on
impossible.
The
temperature
also
ranged
from
scalding
to
ice
cold.
The
mini
bar
door
was
affixed
to
the
cupboard
door,
which
meant
that
the
fridge
did
not
shut.
This
meant
that
the
contents
were
all
warm.
The
breakfast
was
covered
in
flies,
the
warm
food
was
cold
and
the
cold
food
was
stale.
Despite
attempting
to
raise
concerns
and
problems
with
the
hotel,
they
directed
us
to
Booking.com.
When
we
did
so,
they
called
me
a
liar
and
refused
to
compensate
us
for
the
nights
we
did
not
stay
with
them.
1 person found this review helpful 👍