1/5 Myriam 6 months ago on Google
I
do
not
recommend
staying
in
this
hotel.
Indeed,
although
having
booked
on
the
hotel
website
and
received
confirmation
for
2
non-successive
nights,
we
received
an
e-mail
announcing
that
the
second
night
was
canceled
the
day
before
our
arrival
because
the
hotel
I
don't
accept
American
Express...
I
had
received
this
confirmation
and
even
told
the
receptionist
that
we
would
come
back
in
4
days.
It
then
confirmed
the
reservation
to
me.
Finding
yourself
in
such
a
situation
is
very
stressful
because
it
is
almost
impossible
to
find
a
replacement
hotel
room
in
the
middle
of
August
a
day
in
advance.
After
calling
the
hotel
to
report
our
problem,
we
were
offered
a
new
higher
level
room
but
at
around
90
euros
more.
We
were
forced
to
accept
in
view
of
the
situation
but
which
I
found
totally
unfair.
I
wanted
to
talk
to
the
sales
manager
of
this
supposedly
4-star
hotel
to
express
my
dissatisfaction.
Ultimately,
the
worst
part
of
our
experience
was
the
way
the
direction
of
the
hotel
treated
us.
Avoiding
meeting
us
at
first,
I
managed
to
meet
it
after
3
attempts.
The
direction
was
very
detestable
and
in
no
way
up
to
the
standards
of
a
4-star
hotel.
They
showed
no
understanding.
After
insisting
for
a
long
time,
they
finally
offered
to
reimburse
us
40
euros
on
the
condition
that
we
did
not
post
negative
comments.
When
we
returned,
no
payment
was
made.
After
multiple
reminders
from
us,
the
direction
finally
replied
in
a
rude
manner
that
they
would
not
compensate
us
after
all.
Dear
travelers,
avoid
this
establishment!
You
just
have
to
look
at
the
other
comments
online
on
the
different
sites
to
understand
that
there
is
a
problem
with
this
hotel,
their
reservation
system
and
especially
with
the
way
the
direction
treats
customers.
the
responses
to
negative
comments
is
further
proof
of
their
incompetence
and
rudeness.
I
tried
to
talk
to
the
superiors
but
they
did
not
send
me
the
contact
details.
I
am
obviously
available
to
the
big
direction
of
this
hotel
if
necessary.
The
hotel
has
my
contact
details.