1/5 Jenny G. 8 months ago on Google
I
would
not
recommend
staying
at
Heritage
Hotel
Cardo.
I
booked
my
reservation
a
month
prior
to
arrival
with
the
plan
to
stay
in
the
walls
of
the
city.
We
did
not
have
phone
service
when
we
got
to
Croatia.
We
used
WhatsApp
to
communicate.
We
had
a
driver
who
called
on
our
way
to
check
into
the
hotel
to
find
out
where
he
should
drop
our
bags
since
the
hotel
is
in
a
no
driving
zone.
He
was
informed
(all
in
Croatian)by
Ivan,
in
reception,
that
our
reservations
were
canceled
for
the
hotel,
and
we
were
being
placed
at
another
hotel.
My
driver
told
him
that
the
guests
would
not
be
happy
about
that.
Ivan
then
requested
to
speak
to
me
and
informed
me
of
this.
I
requested
to
be
placed
at
the
hotel
that
I
booked.
He
stated
it
was
not
possible
because
they
were
overbooked.
He
noted
that
they
were
placing
us
at
a
hotel
of
“same
standard”
as
I
had
booked.
Fermai
is
the
hotel
they
placed
us
at,
which
is
NOT
the
same
type
as
what
I
booked.
It
is
not
in
the
city
walls,
it
is
a
7
minute
walk
away.
While
people
might
not
think
that
to
be
a
big
deal,
when
you
are
tired
late
at
night,
it
is
nice
to
just
be
able
to
walk
into
your
hotel
from
the
center
Square.
Also,
the
decor
at
Heritage
Hotel
Cordo
has
a
much
more
renaissance
feel.
The
decor
at
hotel
Fermai
is
much
more
modern,
which
is
exactly
what
I
did
not
want.
The
hotel
room
that
we
were
placed
at
was
also
cheaper
than
what
I
booked.
When
I
continued
to
request
the
room
I
booked
Ivan
then
lied
and
said
that
my
reservation
was
the
“last
reservation
that
came
in”
Mind
you,
I
booked
one
month
ahead.
When
I
told
him
that,
he
lied
again
and
said
that
the
computer
system
“was
not
working
that
day(a
month
ago)
and
that
is
why
they
did
not
realize
they
overbooked.”
He
then
said
he
called
my
agency
that
I
worked
with
and
notified
them
of
the
change
earlier
that
day,
as
if
that
automatically
makes
everything
fine.(again
i
have
no
cell
service
in
Croatia
to
receive
calls)
He
knew
I
was
unhappy
with
the
situation,
so
he
asked
in
an
insulting
manner
“would
you
like
the
most
expensive
room
in
hotel
Fermai”
since
he
must
have
thought
that
would
assuage
me.
I
responded
that
“I
would
not,
I
would
like
the
room
that
I
booked
@
Heriatage
Hotel
Cordo.”
He
then
said
that
was
not
possible
again,
and
HUNG
UP
the
phone
on
me.
Ivan
is
a
rude,unprofessional
liar.
I
would
not
recommend
spending
your
money
at
a
hotel
that
has
employees
who
treat
guests
in
such
a
manner.
I
attached
picture
of
the
room
we
were
sent
to,
and
the
view
from
that
room.
what
a
disappointment
for
a
€450/night
place