Went in to get a silicone ring for my husband, Taren greeted me and helped me right away. She was kind., helpful and made the purchase easy! Thank you Taren for your kindness!

JT was wonderful!! Didn't find exactly what I was looking for, but he was very personable, never pushy and was very knowledgeable regarding the reasons for the specific piece of jewelry I was attempting to find. Thank you JT!

Not really consumer friendly as far as resale value.. but they do have decent quality jewelry and mostly adequate sales/support group... but again over priced and losses significant value walking out the door...

J.T. was amazing. I've been in the store 3 times and he was the best sales person I've worked with. Ask for him!

I walked in just to have my rings cleaned. The friendliness and obvious respect the four co-workers had for each other, and shown to me, was outstanding. They really made my day much happier.

Went to the store today for a watch for my wife we were greeted by a staff member cleaned her rings while we looked at the watches very knowledgeable, kind, pleasant to talk to and left with a watch for her birthday thanks again Kay Jewelers

We came in and JT took care of us. He is a really great salesman and also let us know about all the sales to make us have an great purchase.

Dropped off my ring to get it sized and received it back in less than a week. Everyone is so friendly and helpful here. I have been coming to this store for over 25 years and will continue to do so!

Dropped off a watch to go out for repair, JT and Taryn (I should’ve asked for spelling) were awesome and made it a streamline process. Very friendly and professional. Although I was just in for repair, these associates are the type to make me feel comfortable with making further purchases and I will be back in the future!

Russell is always great when we come in and takes great care of us! Kay is the only place we shop!

JT was an amazing help as well as the sell’s rep that helped us on our purchase. Most definitely coming back!!!

Kay Jewelers has always been a great business to deal with! The people are always friendly and knowledgeable. JT at this location was one of the best we've talked to!

JT was wonderful and so helpful. Jewelry shopping makes me anxious but he made me feel comfortable and provided wonderful customer service. Will only buy with him in the future!

Russell always treats us great and gives us awesome deals!

I went into Kay Jewelers in the Dayton Mall to get my rings cleaned. The lady who took my rings to clean them pointed out a showcase with jewelry that was priced 40% off. Something caught my eye that would make a good gift for my daughter. The sales lady never pushed or tried to get me to buy more or anything like that. It was a very pleasant experience.

Russell was nice quick and efficient with helping me take some links out my JBW watch!

Russell Martin was excellent in his knowledge and customer service. He was very thoughtful in a particular situation of mine and helped me to the fullest of his ability. Very down to earth kind hearted person . MJ

The staff here are wonderful and very attentive to their customers. Sharon is a delight when I see her and I always feel like a priority. Today I had a situation in regards to an item I had asked about having sent in for an estimate to be fixed that ended up being sent in and fixed for twice the amount I had been quoted. The manager Russel helped me to resolve this immediately and truly made me feel like a valuable customer. I am very thankful to have the pleasure of having them at the mall location where I visit. Never thought I'd say this about a corporate jewelry store but I won't go anywhere else!

I had visited family over the weekend and soaked in a hot tub where my silver wedding rings became completely tarnished. The earliest I could stop by a jewelry store for a cleaning was super late this evening. We got to Kay’s just at closing time. I thought I would have to come back later, but Jessica sweetly said, “Nonsense! I can take care of them right now.” We were there until 10 past closing time talking with her as she graciously cleaned my rings for me. She didn’t even rush through! She made SURE my rings were sparking. Thank you so much, Jessica! Such amazing customer service!! We will definitely be back here for future purchases.

Stopped in looking for a wedding band and was promptly greeted and taken care. They had many different options in my price range and they made it extremely easy for me. I would recommend to stop in and enjoy the experience and wonderful customer service.

Horrible experience. If you do have to come here, only work with Laura. She is so kind and helpful and will listen to your complaints. I inherited a ring from my mother in law, the warranty is thru Kay's and I had a prong break off. Long story short, it had to be sent out 5 times to get it back in it's original condition. Kay's and the other staff were awful, rude and were okay with me accepting a ring where my main diamond was completely off center. Do not come here. But once again, Laura was great. She deserves a huge raise, award or something.

It's my preferred jeweler. My son picked out a necklace for his mom for her birthday. After choosing it the jeweler asked me if I was familiar with the protection plan. I told him yes and My son says, "I'm not." So the guy took the time and explained it to him. That's good service right there. THAT is why they're my preferred jewelery.

Worked with Russell Martin start to finish for my fiance's engagement ring. We shopped together and she picked a setting and style she preferred and I chose the diamond. It was a custom job and Russell took our request and created an incredible end product. He sent custom drawings as well as molds, updating me throughout the process. When it was time to pick up the ring, Russell walked me through the warranty and insurance process to make sure I know what to do to guarantee coverage if anything happens. Thrilled with the ring, service, and timeliness. Will be using Russell for further jewelry purchases!