I travel regularly for work, and am Hilton Diamond, so I stay on a lot of properties. I thought my stay last night as bad when the Fire Department was on site and the room smelled a little off. This one topped it. This is probably the worst hotel I've stayed at since I began traveling. I booked it for it's location to where I was going in the morning. When I arrived, I was given a key to a room that hadn't been cleaned at all. The couch was caved in, the bed had no sheets on it, and everything was thrown on the floor, bathroom was gross. I went back to the desk, waited for roughly 5 minutes for the attendant to come out. 3 other employees saw me standing there and didn't acknowledge me at all. I was given a new room, and walked in to a room that was better, but still wasn't great by any standards. The Thermostat is dying, so changing the temperature to be comfortable is a task, stains all over the walls, stains on the bedding, showers have very little water pressure, televisions barely work (they cut in and out regularly, unless you have them at the perfect angle), and there were no remotes in the room. When I called the front desk, I was told they were in drawers in the room. I checked all drawers, found nothing, so I called the Front Desk again, I was asked if I was sure there wasn't a remote in the room, and then begrudgingly was brought one remote about 25 minutes later. It appears they have spent a bunch of money on the Lobby and Lobby Restaurant, but have neglected the hotel rooms beyond belief. This hotel is an embarrassment to the Hilton Brand, and I now understand why the rooms were so cheap. I won't be staying at this location again.

We were in town for a soccer tourney. The hotel was overbooked. Many families that reserved a double room were put in a king room with pull out couch. Yet the hotel only had sheets to make it with. They were out of blankets and pillows. Part of our contract with hotels is a hot breakfast. The hotel said they served breakfast till 11. We had an early game and came down at 7:30. There was no food - just empty trays. The employee said they told the kitchen there should be more food soon. Our team waited 20 minutes for food. It never came on Saturday morning and we had to go. There was yogurt but not a spoon to eat it with. That night in the lobby the bar was cash only - their credit card machine wasn’t working. When I asked to speak with a mgr the employee said that they were off for the weekend and gave me an email address. We were assured that Sunday morning there would be food for breakfast. Sunday morning my family went down for breakfast at 8:30. Again the dishes were empty. We were told they had been filled 5 times what else can she do? Well I guess keep filling them until breakfast service is over. We are out both mornings and spent money that we should not have had too. We had hot water but some teammates said they did not. We are supposed to stay here again in May for another tourney and our team is going to try and change locations.

This hotel was absolutely disgusting! Smelled of mildew and urine upon arrival. Asked to have the room cleaned to which it just smelled like air freshener was sprayed not disinfectant. Found ceiling in bathroom falling down with mildew on the shower curtain. When the shower was running the mildew smell grew stronger. The worst of it all is when we went to go to bed there was blood in our sheets! At this point I had had enough and asked the hotel manager for a refund of our room to which she gave me one free dinner ticket to the hotel restaurant. Hardly makes up for the $170 per night charge. Myself and 2 kids slept in our vehicle that night because that was more comfortable than this disgusting hotel. Still I have not received any refund.

Unprofessional Management, Rude Staff, and Black Mold Nightmare My stay at the Hilton DoubleTree Hotel was a complete nightmare due to unprofessional management, rude staff, and the presence of black mold in the room. From the moment I arrived, it was evident that the hotel's management lacked professionalism. The staff at the front desk seemed disinterested and provided slow, inefficient service. Their disregard for guests' needs set a negative tone for my entire stay. The room itself was a disaster. Not only was it poorly maintained with worn-out furniture and stained carpets, but it also had the alarming presence of black mold. The health hazards associated with mold are well-known, and it is unacceptable for a hotel to expose guests to such conditions. In addition to the mold issue, the staff's attitude and lack of responsiveness were highly unprofessional. They showed little concern for the problems I encountered and offered no solution or compensation for the inconvenience caused. Considering the unprofessional management, the unhelpful staff, and the presence of black mold, I strongly advise against staying at the Hilton DoubleTree Hotel. Your health and comfort should not be compromised during a hotel stay, and this establishment failed to meet even the most basic standards of cleanliness and professionalism. Seek alternative accommodations for a safer and more enjoyable experience.

This looks like a great place to stay at from the outside looking in. However, This is one of the worst hotel experiences I've ever had. Our bathroom towels smelled sour, as if they had not been properly washed. I REFUSED to use those towels. The towels made the entire bathroom stink. The hotel restaurant was not much better. The servers did not acknowledge new customers, and it took almost an hour for us to receive our food despite being the only 2 people in the restaurant. This was some of the worst service we've ever had. It appears that the hotel may be understaffed. Even if that was the case, the overall lack of care and sense of apathy that all of the staff members displayed gives this company a bad look. Our stay here was NOT worth it. Now, I personally stay away from Hilton hotels if I can help it.

Had a great night's sleep room was clean staff was friendly. The only issue was half an hour before the end of breakfast there wasn't much left. I didn't have time to ask for them to make more which they always would have. Normally though they would keep things topped up till 5 minutes before the end of breakfast however 30 minutes before the end it still should have been topped up.

I stayed here during a Regional Sales conference for Culligan and I loved it. The rooms are big. I had 2 T.VS in my room! They gave me a warm gooey cookie upon arrival and there were coffee pots in the room! I had breakfast there the next morning and there's even a bar if you wish. I enjoyed my stay. The beds are huge and comfy, not to mention very clean. I would DEFINITELY stay here again!

Room was great, service at the front desk was very poor... my brother was passing through from Arizona and got a room for just the night... he booked it on the phone, to which he was given 3 different prices finally got a price and was told that there was $50. tax on the room.. he questioned the $50 dollar tax and was told it was tax was high because it helped pay for property tax... seriously, property tax, you mean to tell me that every room they book they charge $50 tax!!! Well it was late and tried to call somewhere else but seems no one has a room for the night... he took the room, 9:30pm to 11am. They said that there was a $100. dollar deposit and would get it back in the morning.. well I picked him up and, "they couldn't find the $100 dollar bill that I witnessed that he gave them... and left it like that, he told them that he was gonna call the police and the Hilton people... are you serious.... if that's what they do, "loosing" the $100 dollar deposit and $50 for taxes, I believe that someone needs to check up on this place... Probably the only reason that they had plenty of rooms available....

This place is horrible!! All their money is spent on the lobby, bar and public restrooms. When I got to my room, it was dirty. There was dried urine on the toilet seat. When showering, the water was Luke-warm and ice water streamed onto me from a vent above the shower. The microwave smoked when I tried to use it and there were holes in the curtains. Ridiculous!!!

I travel for work and have 110 nights in Hilton hotels already this year. So I feel confident in saying this may be the worst Doubletree in the world. Where do I start? There was no shower curtain. The water pressure was a drizzle. Lots of mold and everything was dirty. There was even trash stashed under the bed. The smoke detector was missing which made sense when I found it chirping under the mattress. I know hotel beds as much as I know my own and I know for sure those sheets were not clean. The pull out couch was completely collapsed and smelled like urine. I went for breakfast where nobody came to take my order and when I went to go order, the server replied “I’ll ask if they want to cook”. Then the $15 omelette was smaller than my palm and didn’t even have the right fillings. Hilton needs to shut this location down. If I hadn’t arrived at midnight I would’ve told my employer I refuse to stay here. If I was with my family there’s no way I would subject them to staying here. It’s hard to see but the air filter was disgusting.

The room was a decent size. However, there was mold in the shower and on the bathroom ceiling. There was rust on the wall in the shower. The couch cushions were saggy and one cover was ripped. The bathroom door was scratched and torn as if someone was trying to escape. I booked through Expedia and was told they couldn't put the stay on my Hilton Honors because of that. The waitress was very pleasant. The food was okay.

Was told by their employee our rooms were reserved. After driving with my 3 children get there and was told we could have the room but have to pay full price, not what was quoted for our tournament special pricing. Front desk was less than helpful and absent most of the stay. Multiple times had to request a pillow for the pull out coach for my kids. Luke warm water to then cold kn tje shower. Advertised a heated pool which was not heated. When asked if the pool could be heated was made to feel like we were inconveniencing the hotel. Then had 2 charges added to my bill that were not valid- one was a pet fee! I have never brought a pet to a hotel In my life. Attempted to talk to management to resolve the issue and again they were less than helpful. Would not recommend this location.

Unfortunately this hotel was one of the worst I've ever stayed at... it was simply awful... very old, very dirty and very obvious that they were wanting to cut corners in every way possible from the morning lack of breakfast to the rooms with no toilet paper or enough towels and only single servings of shampoo and conditioner at a time, no water pressure, dirt rubbed into the carpets, hair in the shower and on the back of the toilet. old, dark room with very little light... there most likely haven't been updates to this hotel since it opened. The furniture was a joke truly. When you sat on the couch there was absolutely no give in the cushion itself however you basically dropped down 6 inches to the top of the sofa bed underneath it so nothing was really holding the cushions up to sit on so I moved over to the single chair and it was worse! I have no idea what material that chair was made from but it was the stiffest thing I've ever sat on and I'm not a complainer or snobby person. My teenage child sat on it after me and we looked at each other and just broke out in laughter. I'm just saying there was absolutely no give in the furniture at all. It was unbelievable, honestly. I would have slept better in my car. I was going to get another hotel and just eat the cost of the money I already paid for the two nights at this place but my husband wouldn't let me. I definitely won't stay here again. They need to make some major adjustments. I expect more from Hilton.

Rooms were just clean enough to say they had been serviced. Toilet and tub dirty, pillowcase had makeup on it, and towel had what appeared to be blood spot. Carpet threadbare and curtains torn. The young men working at the front desk could not have been any nicer or more responsive. Need to have cleaning crew take a little more care and pride. Put out new coffee but no stir sticks, creamer, or condiment packets.

The 1st room heat didn’t work. They were able to move us to the room next door and had it ready for when we returned from our event. I wouldn’t consider this a 3 star hotel. More like a 2 star. They didn’t even provide bar hand soap. The room was clean, but noticed a lot of “botched” repairs. Also notice some light mold forming in the bathroom.

Worst hotel we've ever stayed at. Our baseball team stayed here for a tournament and every one of us had problems. Rooms were dirty and smelled like mold and smoke. Water was dripping through the bathroom light fixture. Carpet beetles were on carpet and one room had no smoke detector hooked up. Our shower faucet kept falling off. The list could go on and on. They would not refund us so that we could stay elsewhere since we booked through Impact housing for our baseball tournament. This hotel needs to be shut down.

Terrible! Hotel is not being maintained! Grass hasn't been cut in 3 weeks. No cushions on some pool patio furniture, asked maintenance for the cushions and they said they were thrown away?!? My room was damp, hard to sleep at night. The mattress pad on my bed was still wet but they made the bed anyways. I asked for a new one and I had to go to the desk to get it and then re make the bed myself. Tub wasn't draining correctly. Door didn't shut properly, didn't know and it was left ajar all day.

This was one of my worst experiences staying at a hotel. A little background: we drove down from NY to Ohio for a wedding and there was a group reservation made by the grooms family. The rooms felt and looked old. The sofa was broken, pipes were leaking, and beds were in bad condition. We asked for extra towels and they maids just dropped them at the door and left. During checkout, my parents had gotten a bagel and couple of cups of coffee and next thing I know I'm handed a bill for $16 for the buffet. However, there was no signs for a paid breakfast and when I spoke with the manager she started to argue with me that there was a sign but there wasn't any. She then started complaining about her having to wake up early to help checkout people from our reservation. She then continued complaining about other families in the reservation about them needing help.

The room was not really pretty, instead of 3 beds we had only two and a couch, that was horrible to sleep on. The drawers were broken, like the toilet lid. The pool was pretty, but it wasnt really clean and there were spiders in the water. A few of the seats at the pool area were also broken. We basically got the items for a two-bed-room, we just paid more. Even a few towels were missing (2 towels for 3 people).

!!!DO NOT STAY HERE!!! I fell for the price of this hotel thinking I was getting an amazing deal on a double tree. This is a roach motel with a doubletree sign posted on the building. Hilton should drop this property immediately! The room is filthy, the carpet is stained and doesn't look like it has been cleaned or replaced in at least 30 years. There is an outlet right inside the door that isn't secured. The bath tub faucet leaks and shakes inside of the wall. The room is disgusting. I slept in my clothes. Worst stay at a doubletree ever. The only way to bring this up to double tree standards would be to completely gut and rebuild every room. I'm telling you Hilton, drop this property immediately. If this is a person's first impression of your brand they will never stay at a Hilton or doubletree again.

Staff was rude and condescending. Pool was green and cloudy and we could not swim. Room was filthy, found half eaten food in the living room and hair all over the bathroom. Sofa was bowed in the middle and not able to be sat on comfortably.

I have always stayed at "brand name" hotels on several trips and this time I stayed at the double tree. I would like to describe my experience at this hotel in Miamisburg, OH. Please take note that this is a family run franchise as explained to me by the owner. Surroundings: This place was clean and well maintained despite been a very busy weekend. Check-in: Check-in was quick and swift despite my "princess" ways. They were able to accommodate us with our preferences and was willing to also set up my partner with a conference room because she had a meeting that afternoon. Rooms: Rooms were nicely sized and clean had everything we needed. Service: The husband and wife team were very hands-on and you could tell that they love being hospitable. The male receptionist was customer service oriented and was never in a rush when answering questions. I have never seen requests answered so quickly for a small team. Above and beyond: As a token of their appreciation, they handed out free cookies and even gave our whole group hot complimentary breakfast on out final day. Final take: The hospitality business is a tough and personable business. This hotel showed their personable side despite been a tough and busy weekend. You would have gotten a "scripted" service in a corporate run establishment. Thank you for a wonderful weekend.

This hotel is a dumpster fire! Stay away until they realize that people deserve better. Grass wasn't mowed. The pool was green and had no chlorine. They had printed signs all around the property threatening to kick people out if you didn't buy alcohol from the bar.

Hey, this property appears to be a franchise property. I did not meet my standards for Hilton. The room, cleanliness and presentation was less than acceptable. There were sayings on the carpet. In the bathroom around the tub area there was mold where caulking needed to be removed and replaced. The lobby and parking lot were in good condition making the appearance upon entry pleasant was not greeted as a Hilton honors manner. I was not offered my water or my warm cookies. Had to request both, and the attendant was reluctant to give. There were also some language barriers and understanding barriers Are not what I was anticipating, but I made the best of it in the weekend was great.

We drove 12 hours and stopped here for the night we paid 149 a night and come to find out they had no hot water our toilets wouldn't flush we were told the pool was heated and when we asked about it we were told it was turned off and to much work to turn back on. When we asked about the hot water they said they were going to check other rooms and get back to me well they never did I went down to the front the next morning and was told a whole different story that their boiler was broke and the whole building is like that I then asked about breakfast she said if they show up it's at 6am well they didn't show up. I have 3 young children who needed a warm bath after swimming in that ice cold pool so to sum it up our experience was horrible.

5 ​teams & their families from my son's soccer club stayed at this hotel while we were in town for a tournament. Our rooms were filthy with mirrors that looked like they were sneezed on, stains on our comforters, dirty bathroom floor, sticky counters, and food stuck on and in the mini refrigerator. The emergency exit door leading to the stairs on the 3rd floor was broken so that you couldn't open it all the way (safety issue)! I asked the front desk for extra linens and pillows to put on the pull out sofa bed for my son. The very rude front desk employee handed me a pile of sheets and a rough blanket that were suspiciously just sitting on a chair next to the front desk and she harshly informed me there were no more pillows available. When I unfolded the sheets to make up my son's bed, I found the sheets were disgusting and covered in stains. The same rude front desk employee yelled at and pulled aside my 11 year old son and a group of his teammates within 5 minutes of us arriving at the hotel to lecture them about "running around and being noisy." She demanded each boy give her their room number and last name. When one of the boy's mom stepped in and asked what the issue was, the front desk worker started yelling at the mom. Also, prior to our weekend stay I called the hotel and asked if there was a small conference available for us to use on Saturday to set up food for a team dinner. It took four separate phone calls and speaking to numerous people including the owner (who offered me a conference room for $600!) before I was able to speak to the manager, Brenda. Brenda was helpful and polite but it still cost us $100 to rent a room with 3 tables from 6pm-9pm. Furthermore, an employee called me the day that we were arriving at the hotel to ask again when we needed the room because they were trying to sell it out from under us to someone else! I had to repeat myself multiple times that I wanted the room FOR DINNER, because they kept asking if I wanted it for lunch, as if to talk me out of my plans. She finally ended the phone call with "okay, I guess I will tell the other people that the room isn't available." Um... thank you? At other hotels that our team has stayed at, they allowed us to use a small room for free since we were staying there. Also, when we booked rooms under the block of rooms for our soccer club, it stated in the E-mail that our breakfast would be complimentary (usually they charge you for the tiny continental breakfast). When everyone checked out they were told they would just get an e-mailed receipt. It wasn't until later that everyone realized they were charged for breakfast. One of the soccer parents had to pull up her E-mail and show it to the front desk worker to prove breakfast should have been free because they refused to believe her. The manager Brenda was nice, the bartender was so kind and tolerant of our rowdy boys bellying up to the bar and ordering Shirley Temples, and the young gentleman who was a front desk worker was great and friendly with the kids. However, the rest of the staff including the owner just seemed unaccommodating of the fact that their hotel was host to a bunch of energetic yet well behaved soccer players. They wanted to nickel and dime us for a subpar hotel. This was NOT a Hilton quality hotel.

Check in was smooth and we headed up to the room with our bags. After exploring the room (I like to open all drawers and closets) There were 3 bath towels and we decided we would like at least 1 more, plus one of the light bulbs was out in the bedside lamp. Called the desk and the guy said, "but I'll have to call housekeeping and I'll have to call maintenance" like it would be super hard to do, but lo-and-behold after we returned from dinner there were extra towels and a new light bulb, so he got it done but after he complained about it. The bed sheets seemed clean but the fitted sheet on my bed had a few small holes along the side. The beds were comfortable but not amazing. In the morning I found a spider on the shower curtain, and when I pulled the curtain back found that the interior curtain was filthy, like coated in brown along the bottom, and had a few holes in it, the tub itself looked clean but that did not boost my confidence in the cleanliness. Later that day I found a stink bug on the living room curtain too. We stayed for 4 nights, honestly I wanted to leave after the first night but tried give them the benefit of the doubt. On day 3 we called the desk to request some clean towels and that the trash cans be emptied, after a late breakfast we returned to find the towels stacked on the couch, the former towels still in a heap on the bathroom, and the trash cans overflowing. I know hotels are not doing full cleanings on rooms for longer stays but we just needed that trash taken out - it would have taken 2 minutes to dump them. It was disappointing and I would not recommend staying here.

Avoid this place. Room was not adequately clean: severe carpet stains, dust on vents etc. Shower dripped, toilet required fiddling to get it to stop filling. Housekeeping only every 4 days unless requested, but no extra supplies of any kind provided. Breakfast was adequate but barely. Biggest issue: Planned water shutoff to whole 8:00 AM to 3:00 PM not announced. I found out accidentally because my key card stopped working and I went to the front desk for replacement. I asked the employee about the notices on the desk, and she told me she was instructed to give them to guests checking in. I asked if there was any plan to notify guests already checked in, like putting them under doors etc, and she gave me an exasperated reply, " Well I just got these at 3:00, and I'm the only one here. They told me to give them to guests checking in. " So four hours had elapsed, and no effort nor plan to notify guests, not even a notice by all entrance doors. How much effort would that take? Representative of the attitude of all the staff I encountered - they were doing you a big favor to help you, and didn't really care about your stay.

Let's talk about safety and security! It'll be quick because they don't care nor do they have any! Checked in via digital key and headed straight to my room, of course it wasn't working which is not a surprise. I waited for a clearly over work front desk team member, it took about 5 minutes before she started walking away without asking if I needed anything. When I did get her attention and requested a physical key she simply gave it to me! No i.d. check not as much as a look at my face ... I do not feel at all safe here. Then if we talk about the rooms, they are dirty and run down which matches the common areas and exterior. Update: I will NOT be giving this location a second chance! Personal safe is paramount in our current environment. This location will not be given a second chance to put me at risk. I urge all to take it into consideration that it took a week to address this. A week after they gave a room key to some guy that just told them a room number. This is sad to say the least.

I had a sort of twilight zone experience at this hotel. It was bizarre. Don’t get me wrong - good location and the pool and amenities I saw looked nice. It was just odd. My room was exactly like walking into a hotel room from 1995 minus the newer televisions mounted on the walls. The furniture is old, worn out, and shows the wear you’d expect from 20+ years in a hotel room. There are no vending machines in this hotel. Make sure you swing by 7/11 for drinks and snacks before checking in. There is a cooler in the lobby with a small selection - $5 for a 12oz beer, $4 for a soda, etc. The pull out couch in my room was rough - wafer thin mattress that had obviously seen better days in the last 20 years. No sheets/ pillows/blankets provided - I called down and retrieved a small roll with one flat sheet, 1 pillow, and 1 pillow case. Ended up offering my buddy all of the blankets from my bed because I felt so bad. This place is kinda dingy. It isn’t cleaned correctly. It smells awful in the elevators and hallway - B.O. smell idk. It’s obviously not scrubbed down every few months or years - you can see the accumulated grime from the years. The tub had about 12 inches of water in it because there was a constant leak and someone had left the plug down. I pulled it up and allowed the water to drain - made sure that was still up before I left. If that plug was closed (as it was when I checked in) and no one went in that room for say 72 hours, it would flood. All in all, strange hotel and strange experience. It was fine for what it was, but it did not feel like a Hilton Double Tree. It felt like a Hilton Double Tree went out of business in 2005 and was sold to a local independent business. I will choose a different hotel in the area next time through. It almost feels like you should be able to pay an hourly rate here.

Ants were all over the place, especially in the bathroom and on the counter space where the fridge is. Headboard was fabric and stained. The shower curtain wad ripped in several places, looked as if an animal got to it. The digital key worked but we always prefer an actual key card as well and front desk handed one over without asking for ID or checking identity on the app. The doors to get into the hotel did not close all the way or lock so it did not feel particularly safe in our 1st floor room. The hotel itself is really run down looking and there were a group of people smoking pot in the parking pot right outside the entrance. Although we are Hilton Gold, we were not offered any better room or even higher floor. We were charged for the breakfast, even though it was supposed to be credit with Gold. The breakfast itself consisted of a couple sad pastries, some eggs, no fruit. The photos on the Hilton site make the rooms look fresh and updated but don't be fooled; the rooms, hallways and exterior are straight out of the 90's. There was nothing "Doubletree" about this place. No chocolate chip cookies. Saggy sofa and really dated bathroom. Location is great, just off the highway and close to food, etc, but next time we'll pick another hotel in that area.

Place was clean. Rooms nice. Fridge and microwave both were dirty and smelled. Front desk was rude both times I had to deal with them. Lot was dirty as was the entrance. Best part of the stay was a bunch of Corvettes on their way somewhere. It was definitely the highlight of my visit. Still overall 4 stars.

I would never purposely choose this hotel. We were at the mercy of a soccer tournament booking site, which put our team at this location. The location is centrally located near the mall, restaurants, and other shopping venues, which was nice. However, the hotel itself left quite a bit to be desired. As I was driving up to the hotel, I was immediately struck by a dark and dingy vibe. During the night, I couldn't even find an exterior sign that indicated it was the Doubletree hotel. However, in the daylight, I could see the flag and the sign at the entrance. We had utilized the Hilton check-in on the app. The app would not allow the exterior door to be opened so we had to go to the front desk to "check in" to receive keys. The young woman working the front desk was very nice and professional. I would give her 5 stars on her professionalism. Once we received our keys we headed to our room. There was only two bath towels in the room for the a two room suite with a king bed and pull out couch, which was odd. No bedding for the pull out couch but we didn't need it. Others in our group indicated extra towels were not available until they were done washing them...most hotels have a nice stock/supply of towels available. Very weird smells in the hotel and the hallway. Hard to pinpoint the exact smell. The room said it had been thoroughly cleaned and sanitized. It did seem mostly clean but there was a candy bar under the bed and coffee pods still in the coffee machine, which made me question the cleanliness. The pull out couch when using as a couch, does not keep the cushions in tact, they sink far into the abyss of the blank space in the pull out couch part so you feel like you are dipping down into the couch. I understand cost cutting measures are to be expected due to these times but the soap has been reduced significantly to the size of a quarter...I always bring my own soap so not an issue for me personally but if you are going to supply a quarter size soap for the shower, you might as well not supply any soap as it is too small to really do anything with. Other people in our group had much worse problems but those are their stories to tell!

For this hotel to be quiet during the time of my stay, you would expect customer service to be top notch. Front desk staff was not too friendly and away from the desk many times. They also were very accommodating. My room could use a deep clean and the restroom could use some repairs. I was only at the hotel to sleep so I didn’t use any of the amenities. Overall, the location is the best thing going for this hotel. Lastly, there were no cookies available. 🥹