1/5 Navaneetha Krishnan K. 8 months ago on Google
Patient
Name:
NR
VIJAYALAKSHMI
MRN:
KBK
/
74730
To
Whom
It
May
Concern,
I
am
writing
to
express
my
profound
dissatisfaction
and
raise
serious
concerns
regarding
the
services
provided
by
Dr.
Agarwal's
branch
in
Kumbakonam.
My
mother,
NR
Vijayalakshmi,
recently
underwent
a
cataract
procedure
at
your
facility,
and
the
overall
experience
has
left
me
deeply
disappointed.
**September
12th
–
Check-up:**
During
the
initial
check-up
on
September
12th,
we
were
greeted
with
a
cacophony
of
construction
noise
within
the
hospital
premises.
Despite
attempts
to
shield
the
construction
area,
dust
was
pervasive,
and
the
overall
cleanliness
of
the
hospital
was
subpar.
This
is
an
alarming
issue
as
patients
seeking
treatment
for
eye
ailments
should
not
be
exposed
to
such
unsanitary
conditions.
Furthermore,
it
was
evident
that
your
hospital
is
understaffed,
with
receptionists
often
engrossed
in
administrative
tasks
and
prolonged
periods
without
staff
presence
at
critical
areas
like
the
pharmacy.
**September
14th
–
Cataract
Procedure:**
On
the
day
of
the
cataract
procedure,
September
14th,
we
arrived
promptly
at
8
am
as
instructed,
only
to
find
that
the
staff
had
not
yet
reported
for
duty.
This
lack
of
punctuality
is
unacceptable,
especially
considering
the
elderly
and
diabetic
patients
who
require
timely
attention.
Subsequently,
we
were
taken
to
a
dimly
lit
and
unclean
first-floor
area
with
malfunctioning
fans
and
insufficient
lighting.
The
facility's
condition
was
far
from
suitable
for
a
medical
procedure.
After
the
cataract
surgery,
my
mother
was
placed
in
an
unsanitary
recovery
room,
with
an
equally
unclean
restroom.
We
were
subjected
to
an
extended
wait
time
due
to
the
doctor
attending
to
an
excessive
number
of
patients.
This
delay
was
entirely
avoidable
and
stemmed
from
a
shortage
of
staff.
**September
19th
–
Check-up
after
Procedure:**
Today,
during
our
follow-up
visit,
I
handed
over
my
mother's
hospital
ID
card
to
a
reception
staff
member
named
Dinesh.
Unfortunately,
his
attention
was
diverted,
and
he
erroneously
processed
the
details
of
another
patient,
Vijay
Kumar,
instead
of
my
mother's.
Consequently,
we
were
directed
to
Room
4,
unaware
of
the
mix-up.
It
was
only
after
noticing
the
absence
of
my
mother's
name
that
I
intervened
and
discovered
the
error.
This
situation
caused
unnecessary
inconvenience,
as
we
had
to
re-register
her
details
at
the
reception
and
restart
the
check-up
process.
I
strongly
urge
you
to
enforce
a
policy
that
restricts
the
use
of
mobile
phones
within
the
refraction
rooms
to
ensure
staff
focus
and
minimize
distractions.
A
thorough
internal
audit
may
reveal
further
areas
that
require
improvement.
In
conclusion,
I
am
left
with
no
choice
but
to
express
my
unequivocal
dissatisfaction
with
the
care
provided
to
my
mother
during
her
cataract
procedure
at
your
hospital.
Regrettably,
I
cannot
foresee
any
future
visits
to
your
facility
for
medical
procedures
unless
these
issues
are
addressed
promptly
and
effectively.
I
implore
you
to
investigate
these
concerns
rigorously
and
take
immediate
corrective
action
to
ensure
the
well-being
and
safety
of
your
patients.
A
hospital's
commitment
to
service
should
always
supersede
profit
margins.
Navaneetha
Krishnan
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