Featured Reviews


Frequently mentioned in reviews: order (22) location (16) time (14) wait (13) service (10) drive (8) manager (8) McDonald' (8) fries (7) waited (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Brandi B. 1 year ago on Google
    Decided to do mobile ordering. This was my order : a cheeseburger, a snack wrap ranch, a large fry, a plain double hamburger - hold all toppings as well as the bun, a quarter pounder with cheese meal with large fries and a large chocolate shake, and a regular McFlurry. I arrived at the restaurant and checked in to spot #2 at 6:58. At 7:25 I was finally receiving my food…however the shake was water at this point, I have no fries in the bag and the plain double hamburger has mustard and ketchup remnants clearly attempted to be wiped off remaining. I ask for another shake that is not soupy and the rest of my food as well as a replacement for the double burger. The young man was perfectly polite and I get it’s busy, but I counted 12 cars went through the drive thru as I waited and all had left. What’s the point of mobile ordering? So I get my food home and not only is my cheeseburger lacking onions and cold, the replacement double hamburger looks to have a bite out of one patty and the shake is still liquid soupy. So much for triple thick! Also the McFlurry is not even 2/3 full and the wrap was drowned to death in ranch. Such a waste of money and time. Honestly this is not the first issue I have had at this location. Literally had to get a whole new order last time when I ordered for my grandfather and uncle. People make mistakes and I’m not a “Karen”….but I work for my money too and expect at the least to get what I paid for and for it to at least meet a standard of other locations.
    5 people found this review helpful 👍

  • 1/5 Anastasia P. 2 years ago on Google
    This location is ridiculous!! They never get the orders right. Even after confirming the order three times, they still messed up. Another time, I waited 25 minutes for 2 happy meals! Wow! That’s what you call fast service? The management has absolutely no idea how to supervise or to provide proper training to employees. Avoid this location! I’m surely never going back there again.
    3 people found this review helpful 👍

  • 3/5 Wade A. 1 year ago on Google
    Four things this McDonalds is incapable of doing: cleaning trays (so they'll just bag your eat-in order), cleaning the tables, cleaning the floors, and cleaning the bathroom. Who knows how filthy the kitchen must be considering the state of the dining area. However, they do manage to make orders with decent timing, even when busy. But even in the evening, without nobody there, the staff are just standing around chatting as the trash cans overflow, they are out of trays, and all the tables are dirty.
    3 people found this review helpful 👍

  • 1/5 nav s. 1 year ago on Google
    I was there tonight to pick up my delivery order. As usual I followed the instructions and when I received a text about my order is ready. I went to the window to grab the order but the employee was so rude with me. There was two other delivery drivers waiting for their order but your employee just shouted on those poor guys. His language was so not professional and he was being totally racist. I didn’t get chance to get his name but that scum was so rude with us. If you guys check the cctv u will find out the person. I will never do deliveries from this location again. And one last suggestion for the restaurant. I know its really hard these days to find employees but that person will surely loose you the business because of his unprofessional language and miss behaviour with the others.
    3 people found this review helpful 👍

  • 1/5 James H. 6 months ago on Google
    Been to this location multiple times via drive thru. And like clockwork they send me to park in the waiting area. Recent visit had me waiting over 20min, there were 5 other cars waiting as well, and food was cold when I got it. This location needs a overhaul or at least more workers on staff. It's the only location that pretty much guarantees you'll be asked to wait in the parking area every time you visit the drive thru.
    2 people found this review helpful 👍

  • 1/5 karan b. 2 years ago on Google
    As winters are approaching they need to change their delivery handout system for delivery drivers doing skip Uber and door dash, we have to send them a text message on a given number on regards they reply to that message when the food is ready to be picked up from the window which they have made outside the store. We can see from outside that bags are ready to be handed out to drivers but no one comes out for atlest 5-10 mins to give those redy orders away to drivers its hard for us also to stand out in freezing cold winters approaching. And all shift manager speaks for them self no one represents the policy of McDonald’s some of them say that you can come inside and pickup some of them say that you cannot come inside drivers need to wait outside, as we are also working hard to put food on our tables by doing courier services they should give respect to everyone and take respect, we don’t go there to get insulted every time by different Managers on the shift every time.
    2 people found this review helpful 👍

  • 1/5 Damon 1 year ago on Google
    The old lady who has worked here forever is soooo mean! I don't usually write reviews, especially not bad ones, but I had to speak up here since this old lady is so demeaning and berating towards other staff, especially the ones of a darker complexion than her. It is probably a bad idea to have a racist, angry old lady who sounds like she's missing all her teeth running the register, and an even worse idea to allow her to be so disrespectful to her young coworkers. I'll still come here for a coffee, but if I ever experience this old lady harassing her coworkers again, I will be sure to stick up for them and let the old lady know what everybody thinks of her.
    1 person found this review helpful 👍

  • 1/5 Jasmine M. 6 months ago on Google
    came in here with my friends and just witnessed food being made with NO GLOVES!? On top of that, rubbing their noses and face and playing with the food. Absolutely DISGUSTING. The food was not fresh. Health and Safety needs to see this. 🤢🤮
    1 person found this review helpful 👍

  • 3/5 Filipe C. 11 months ago on Google
    Manager was rude because I asked for BBQ sauce as well for a 10pack of nuggets that came with 2 sweet and sour packs. My son worked at McDs as a manager and mentioned they allowed 4 packs and she snapped back that next time it would be 30c each for more than 2 and that she was the "manager". Not for the 30c but quite an absurd think to confront a customer about! What ever happened to the customer is always right?
    1 person found this review helpful 👍

  • 1/5 Dana 10 months ago on Google
    Avoid this location at all cost!!! First they got my order wrong when I placed it in the drive through, then they made me wait outside for 10 minutes in the car. Once they brought me the wrong order, they couldn't tell me how much longer it would take to bring me my food, so I asked for a refund. They insisted for me to come inside, but nobody was ready to help. Once I tried to get someone's attention inside and speed them up, the manager RAISED HIS VOICE at me and said not to rush him!!!
    1 person found this review helpful 👍

  • 1/5 William L. N. 2 years ago on Google
    Food was cold. Tables were dirty and uncleared Completely substandard for McDonald's.
    1 person found this review helpful 👍

  • 1/5 Tari G. 2 years ago on Google
    Punched in my own order, waited 16 min to get my food when there was only one person ahead of me, then when my food comes I still have to fill up my own drinks. I asked for an extra dipping sauce for chicken nuggets and the manager insisted on taking time to ring it in and charge me $0.53!!! One would think after the wait a place like McDonald’s could afford the fifty cents, I mean, I did half the work for them. Too many other locations close by,, no need to go back to a place that has zero customer service
    1 person found this review helpful 👍

  • 1/5 Hey Its Marc M. 1 year ago on Google
    Stopped to eat like I normally do, but tonight I was discussed to find long strands of hair in my large fries. I've had other issues at this location but this one was gross.

  • 3/5 Daniel S. 2 years ago on Google
    This McDonald's is chaos after dusk if it's a party night! Expect extra long waits for your food. They did get the order right though, and the burger was good. Still a much better experience than the McDonald's at the Niagara Outlet Collection (Glendale & Taylor Road) ever is. I've had better experiences here in the past, during the daytime. Free parking. Near Brock University. Some strip mall shopping around this area.

  • 1/5 Abdul J. 6 months ago on Google
    Can't wait for Glendale to reopen! They are always waiting on something never have anything ready, you will always wait for 10 to 20 minutes even if there was no one infront of you. Absolutely horrible service they gave me someone else's order because of the long wait. They don't know who is who in their parking lot.

  • 1/5 Randall P. 6 months ago on Google
    The website shows that the Drive through is Open 24 Hours. I have gone through, 4 or 5 am just to get a coffee for an early morning limo drive. Why have I been refused service (a coffee) due to "our registers are closed while we switch over". What the Hell are you switching your registers to at 4:00 am? If this IS the case, please indicate this on your website.

  • 1/5 Walid N. 2 years ago on Google
    Worst McDonald's location I've ever been to. Orders wrong, extremely poor presentation of food, super long wait times for simple orders. This has happened almost every time I've been at this location.

  • 1/5 Will T. 4 months ago on Google
    I'm usually really polite but that was a pathetic experience. I waited 25 min. Paid $12 for a double quarter pounder. It had 1 scraggly pickle, onions and a pinky finger amount of ketchup and looked like they threw it in the box from 29 feet away. I ordered other things but that was insulting

  • 3/5 Melanie L. 6 months ago on Google
    Almost got my order right. Ordered two of the same combos, for some reason one didn't have bacon. Waited 15 mins for my food, but the fries were not hot. There were extra pickles on both burgers which was great.

  • 5/5 Gabrielle M. 1 year ago on Google
    I stopped by tonight around 7pm in the drive thru to pick up a mobile order I had just placed for a medium fry and 2 cookies. I was coming home from a very long, tiring and stressful day at the hospital as a nursing student and the staff at this McDonald's turned my day around (special shoutout to the supervisor/manager tonight for what she did)! When I got to the second window in the drive thru I was informed they did not have any cookies ready, and it would be a 2 minute wait for fresh cookies. I agreed to pull ahead and wait for my order to be brought out. I waited for 10-15 mins before deciding to go inside. When I walked in, I waited for maybe 15 seconds before the supervisor/manager asked me if I was waiting for the fry and cookies. She told me she was very sorry and that they had dropped the cookies, hence the wait. I didn't even ask yet she offered to refund my order, give me 6 fresh cookies instead of 2, and upgrade my fry to a large. She told me to have a seat and that she would bring me the order once the cookies were ready. When she came out, she also gave me a cup and told me to get a free fountain drink. She really went above and beyond to make up for the wait time and I want her to know this act of kindness turned my bad day into a much better one. I really was not expecting what they did for me at all, but I am extremely appreciative. Thank you to the team at St. David's Rd McDonald's!

  • 5/5 Kevin F. 2 years ago on Google
    Great fast service. We went through around 7pm. Order was accurate. Staff seemed friendly with our limited interaction.

  • 2/5 Kushagra S. 9 months ago on Google
    been a doordasher and someone named Ashley talked very rudely. After she gets some manners, the place is good to go to!

  • 5/5 Rachael G. 1 year ago on Google
    I had such a great experience at this McDonald’s this morning around 4:30 AM. I asked for a large peppermint tea and a little bit of ice added to it, so that it would cool down enough to drink sooner. The gentleman on cash at the drive-through clarified to make sure he knew what I wanted, and then, when I pulled up, he handed me my tea with some ice added, and also a small cup with a little more ice, “Just in case you need more.” I had just had been up all night with something very difficult, bringing our dog into the veterinary clinic nearby, and his kindness really touched me. Thank you whoever you are!

  • 5/5 Connor D P. 1 year ago on Google
    This McDonalds is always quick and gets my order right. Having it close to campus means it's a great place to get food before or after an exam.

  • 1/5 Steve T. 1 year ago on Google
    Had a bad experience with the older lady mentioned in many of the reviews. Amalea Witeveen reached out and offered to replace my meal. Was just lip service. Terrible customer service from this location and thier customer service team.

  • 5/5 Carthy B. 1 year ago on Google
    I understand the complaints about the wait, but my god the junior chickens here are on a completely different level than any other McDonalds I have ever had. There is no Mcdonalds that makes them like this location.

  • 1/5 D P. 1 year ago on Google
    This is the worst restaurant that I have ever experienced for customer service, I visited there on Thursday November 3RD at 11PM, I waited 28 minutes to receive my order when I complained to the manager he said too bad. When I told him I’d like to speak with the owner he said stand in line.

  • 1/5 Joshua L. 2 years ago on Google
    !WORST MCDONALD'S LOCATION EVER! You had one job, and I made it easier for you by telling you not to put onions or pickles. And still.... Pritty sad that I instinctively know to look before biting into something from this location Edited. Went back to get it replaced. Was told to pull up the first window sat there for 5 minutes before anybody directed me to go to the second window. Then they gave me the wrong Burger again. Do not go to this LOCATION!

  • 5/5 Hamzah M. 1 year ago on Google
    Thanks to Scott for going above and beyond to deliver excellent customer service, pretty rare to find in fast food places… Took the time to help me navigate through the McDonald’s app! I really appreciated that. Deserving of a promotion for the management position , great guy 👍

  • 2/5 Harry S. 1 year ago on Google
    Super slow. 10 plus minutes for two coffees & an iced tea. Does anyone remember when McDonald's was FAST food?

  • 5/5 paul c. 1 year ago on Google
    Service was fast and courteous...food was hot....can't really ask for more....keep up the door work team!

  • 1/5 George E. 1 year ago on Google
    Check your order to make sure your food is fully cooked and prepped at this location be for you leave. It is very unfortunate because me and my girlfriend have been coming here for quite some time not all the time as we dont eat out a lot its a treat to us on late night walks and live by Eastchester and drive to this location and not the the others by us they park us all the time at the ones by are place and come out as we just park. They parked us here and for got about us 17min latter they came out to waite on fries that were not fresh and half full. They did contact me and offered me a free meal with a dessert and this is what we got fries I could squeeze the grease out of on there counter they rush food when theres to many orders. We work hard for your money people dont let them take it to speed up there times.

  • 2/5 Mel G. 1 year ago on Google
    The filthiest McDonald's I have ever been to. The staff were all standing around in a circle talking and staring at the customers, meanwhile the pop area was sticky and covered in pop and discarded straw wrappers, discarded receipts were all over the floor, dirty tables, discarded items on the windowsills, overflowing garbage, floor was covered in sticky footprints. The restaurant was pretty dead, it was just after 6pm, food took forever and they had more than enough staff to clean up the restaurant but they chose to socialize instead.

  • 5/5 Levi H. 1 year ago on Google
    I’m giving it a 5 star review to offset all the 1stars though in reality I’d likely give it a 4. They were pretty fast, fries were surprisingly good, I was expecting them to be a bit older but they were great. Presentation of the burger left a little to be desired but I did ask for a lot of changes so it was on me. The person who took my order and the guy who gave it to me both seemed really kind and I appreciated it.


Call +1 905-682-3993 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through

Trends



Last updated:

Similar Restaurants nearby

Mandarin Restaurant image
1
Mandarin Restaurant
Restaurant
Extensive buffet in a casual space offering local & Chinese dishes, as well as sushi.
$$ $$
4.60 (5.3K reviews)
George's Greek Village image
2
George's Greek Village
Greek restaurant
Casual, waterside nook with an outdoor patio & a warm vibe serving sizable Greek plates & cocktails.
$$ $$
4.60 (2.7K reviews)
The Keg Steakhouse + Bar - St. Catharines image
3
The Keg Steakhouse + Bar - St. Catharines
Restaurant
Classic steak & seafood dishes are the mainstays at this stylish yet casual chain restaurant.
$$$ $
4.50 (2.6K reviews)
East Izakaya image
4
East Izakaya
Japanese restaurant
Stylish Japanese pub with a full menu including sushi, wings & rolls paired with sake, beer & wine.
$$ $$
4.60 (2.3K reviews)
Johnny Rocco's Italian Grill image
5
Johnny Rocco's Italian Grill
Restaurant
Sophisticated outpost featuring upmarket Italian cuisine & fine wines in a modern, brick interior.
$$ $$
4.30 (2.3K reviews)
Last updated:
()