2/5 Triscilla D. 4 months ago on Google • 25 reviews
It’s
very
rare
that
I
will
post
a
negative
review,
as
I
often
feel
like
I
am
just
complaining.
However,
my
experience
at
The
Keg
in
St.Catharine's
last
night
is
still
running
on
my
mind
because
I
was
so
disappointed
and
also
so
confused.
It
truly
goes
to
show
just
how
many
little
things
need
to
fall
into
place
for
an
entire
experience
to
be
good.
We
were
celebrating
our
anniversary
so
we
decided
to
indulge
with
a
visit
to
the
Keg.
Prices
have
skyrocketed
but
hey,
it’s
a
special
occasion.
When
we
walked
through
the
doors,
we
were
greeted
with
friendly
smiles,
and
seated
right
away
for
our
reservation
(even
though
we
were
early).
Our
server
Marlene
was
an
absolute
gem.
It
is
safe
to
say
that
she
is
the
reason
this
review
even
gets
stars.
I
ordered
the
blackened
chicken
and
my
hubby
ordered
the
18oz
prime
rib
medium
rare.
When
our
food
arrived
I
had
two
pieces
of
broccoli
with
beets,
the
broccoli
was
burnt.
No
joke,
the
pieces
were
brown,
and
not
even
a
nicely
pan
fried
brown.
I
asked
Marlene
if
I
could
get
new
broccoli,
she
quickly
apologized
and
took
them
back
to
the
kitchen.
She
returns
right
away,
with
4
pieces
-
COLD.
Not
even
bothered
to
be
reheated,
just
plated
however
they
had
it
sitting
around.
Needless
to
say,
the
broccoli
sat
there
untouched.
My
hubby’s
first
plate
-that’s
right
you
read
correctly
-
FIRST
plate
when
delivered,
the
server
(not
Marlene)
dropped
the
onions
strings
onto
the
table
and
in
my
hubby’s
lap.
He
didn’t
even
apologize,
even
as
my
hubby
was
picking
them
up
with
his
hands
and
putting
it
back
on
the
plate
while
the
guy
was
still
saying
how
hot
the
plate
was.
Next,
he
asked
for
a
medium
rare
steak,
and
he
definitely
received
rare,
closer
to
bleu.
He
wouldn’t
have
minded
except
for
the
unbelievable
amount
of
fat
attached
to
the
meat.
As
he
was
cutting
away,
his
18oz
steak
most
definitely
became
12oz
(LOL).
We
apologized
to
Marlene
and
told
her
that
it
was
made
incorrectly,
we
also
mentioned
how
all
the
seasoning
was
on
the
outside
of
the
steak
which
is
where
all
the
fat
is,
once
you
cut
away
the
fat,
there’s
no
seasoning.
She
said
not
a
problem,
we
will
put
a
new
one
on
for
you.
When
the
SECOND
plate
came
out,
brought
out
by
the
manager,
he
told
us
that
they
only
season
the
outside
of
the
steak
and
then
cut
slices
of
it.
If
we
want
the
entire
thing
to
be
seasoned
we
just
need
to
ask.
Ummm
pardon?
In
all
my
life,
I
have
never
had
to
go
to
a
restaurant
and
ASK
for
my
steak
to
be
seasoned.
Is
this
just
me?
Have
I
been
doing
it
wrong
this
whole
time?
We
didn’t
appreciate
that
instead
of
just
acknowledging
that
the
steak
was
made
incorrectly,
it
was
almost
made
to
be
our
fault
for
not
ordering
it
properly.
I
guess
I
should
have
also
asked
for
my
broccoli
to
be
warm
and
not
cold?
From
there
-
it
was
downhill
even
further.
There
was
more
fat
on
this
steak
than
meat,
and
let
me
be
clear,
there
is
nothing
wrong
with
fat
on
a
steak,
it
actually
adds
flavour,
however
we
didn’t
come
to
the
Keg
to
eat
an
18oz
fat
glob
with
a
side
of
meat.
We
decided
to
get
a
box
and
take
the
remainder
of
the
food
home.
We
were
never
asked
if
we
wanted
any
dessert;
no
menu
even
provided
to
us.
We
paid
our
bill
and
we
left,
my
hubby
had
chicken
nuggets
on
the
way
home.
As
I
type
this
I
am
still
in
disbelief
that
this
was
our
experience.
Marlene
-
100%
customer
service
-
girl
deserves
a
raise,
if
not
for
her,
we
would
have
walked
out.
But
hey…
maybe
we
just
expected
too
much
for
the
price
we
were
paying.
Maybe
the
kitchen
was
having
a
bad
night;
but
it’s
too
much
money
for
us
to
just
accept
it
as
a
“one
off”
IF
we
ever
return,
and
that’s
a
huge
IF,
we
will
try
and
remember
to
ask
for
our
veggies
to
be
warm
and
our
steak
seasoned,
that
might
make
the
experience
better
next
time.