1/5 Shells G. 4 months ago on Google β’ 1 review
I
went
to
purchase
a
smart
TV
tonight,
and
we
selected
the
LG
model.
Unfortunately,
our
payment
didn't
go
through
at
the
electronics
department,
leading
us
to
the
front-end
of
the
store.
This
is
where
our
horrible
ordeal
began.
An
employee
named
Nichole
A
exhibited
a
significant
lack
of
knowledge
and
empathy.
She
held
the
receipt
from
our
failed
electronics
purchase
but
didn't
explain
her
actions
when
scanning
it.
When
I
noticed
an
$80
warranty
charge
and
expressed
our
disinterest,
she
responded
rudely,
instructing
me
to
"press
decline"
without
clarifying
where
to
do
so.
After
some
confusion,
I
discovered
she
referring
to
the
machine
feets
away
from
me.
She
did
not
communicate
this
and
instead
displayed
impatience.
When
I
attempted
to
pay
again,
she
insisted
I
remove
my
card
and
call
my
company,
insisting
their
machine
was
fine
very
loudly.
The
machine
however,
displayed
clear
instructions
to
remove
and
insert/swipe
the
card,
but
she
snapped
at
me,
incorrectly
accusing
me
of
tapping.
When
I
clarified,
she
snapped
again,
instructing
me
to
remove
the
card.
Feeling
embarrassed,
I
decided
to
retrieve
my
husband's
card
from
the
machine
and
told
them
I'd
be
back
in
store
with
my
card.
Another
employee
informed
me
they
were
closing
soon,
and
I
needed
to
return
quickly,
which
seemed
reasonable.
However,
Nichole
A
continued
to
roll
her
eyes,
belittle
me,
and
laugh
at
the
situation,
despite
my
complaint
about
her
behavior.
Even
when
the
manager,
Patrick,
arrived
to
mediate,
she
persisted
in
her
disrespectful
conduct,
refusing
to
give
her
name,
and
openly
mocking
me
in
front
of
him.
My
experience
at
this
Walmart
location
was
deeply
disappointing,
and
Nichole
A's
behavior
does
not
reflect
well
on
the
store's
reputation.
1 person found this review helpful π