For a Dental Practice committed to patient care, Martindale Dental failed on almost all levels. This past fall my husband went in with severe tooth pain on his left side. He was considered an emergency patient, so they performed an x-ray in an attempt to diagnose the cause of pain. The dentist told him that he likely needed a root canal on one of his top molars and so he gave his consent (believing that since they were the experts, they obviously knew what was the best treatment option). However, after a few days the severe pain returned, so he went back. He was put on antibiotics in case there was an infection. After finishing the antibiotics, he went to a Walk-in in an attempt to see if something else was causing the problem. The doctor informed him that the pain was a result of the root canal and advised him to wait it out. However, after spending a few weeks in debilitating pain, he decided to go back to Martindale dental. He told them that either the root canal did not work or they "fixed" the wrong tooth. The dentist confidently informed him that the pain was not because of his teeth. As a result, we spent the next couple of months seeing neurologists and having CAT scans and MRIs done to determine whether or not the pain was related to nerve issues/damage. He was also unable to work and spent most of his time lying down because of the severity of the pain. During this time, though, he was still unable to chew on his left side. One afternoon, following a severe episode of pain that was brought on by accidentally chewing on his left side, he confided that he still believed the pain was a result of his teeth. I reminded him that people with trigeminal neuralgia (i.e. suicide disease)-- the nerve condition several doctors believed he had -- often confused nerve pain with tooth pain. I also told him that if he truly believed the pain was a result of his teeth, he should contact Martindale Dental one last time to ensure that the pain was not related to his teeth. A week later he went back in, only to find out that a bottom molar on the left side was almost completely rotted out and exposing a nerve. Of course we were relieved since trigeminal neuralgia can often be a chronic condition and basically entails "lower quality of life". We believed, though, that since all of stress, worry, pain, lack of income from the previous three months could have been avoided, Martindale Dental would cover the costs of performing a root canal on the bottom tooth especially since the first one was unnecessary. It is also important to point out that we acknowledge that everyone makes mistakes, but part of making mistakes means restoring what has been done wrong or at least owning up to one's mistakes. However, Martindale Dental refused to provide any form of compensation and instead attempted to blame my husband for the pain. They argued, because he never informed them that the pain was coming from the bottom teeth on his left side, it was not their fault that they missed it. This excuse perhaps might have been valid if he had not returned on multiple occasions because of continued pain or if they did not claim to be the experts/professionals of dentistry. Also, since the dentist had confidently asserted that the pain he was experiencing was not related to his teeth, he chose to seek out several doctors and neurologists instead, believing that they could provide him with some answers. For a practice claiming to have a compassionate team committed to patient care (see Website), Martindale Dental proved they did not care for him by refusing to acknowledge their life-threatening mistake. It is also important to mention that after they did locate the tooth causing the pain, they did not immediately address the issue by performing a second root canal/removing the tooth. Instead they were too concerned with money, liability issues, so he remained in pain for an additional two weeks. As a result we decided to return to our former dentist since we were so disgusted by the treatment and lack of patient care that we had received.

Large clean office, multiple hygenists and dentist available. You can usually get in for an apt within a few days of inquiring, everyone is very friendly and helpful.

I'd highly recommend Martindale Dental ! Dr. Tina has an amazing personality. She's knowledgeable, diligent and easy to talk to. She's able to handle complex tasks effectively. A great experience overall!

I had a cavity done at another dentist, had excruciating pain, went back was told I need a root canal. Went here for a second opinion and the gentleman and I discussed the options, He had an idea he wanted to try, he put this coating over my filling and said give that a try and let me know. It helped, long story short he redid my filling, it got much better, still had sensitivity not the toothaches I did before, got some other fillings done and mentioned the sensitivity. So he redid the top layer and it doesn’t bother me now! It’s my upper very back tooth at the back so it’s an extremely hard area to work on but he managed to save me a lot of money! This place is extremely nice, great receptionists and a very nice lounge to wait and has bathrooms which most dentists have personal bathrooms which can be awkward to ask to use them. 10/10 great dental clinic! Edit - updating my review a year later with important feedback back! 15 years ago I lost half of both front teeth due to an accident and had them rebuilt elsewhere, over the years the fake teeth stained and it always bothered me, I hated smiling, well when I was in for a cleaning Dr Vikram mentioned he would be able to redo them for me, now I figured it wouldn’t match, it would still be yellowish but my god! It’s amazing, it looks so good. They actually match. I actually enjoy smiling now! I used to be embarrassed. Now I smile without even thinking about it. Highly recommend martindale dental and Dr Vikram! He saved me from getting a root canal. That’s why I switched to Martindale dental after getting his second opinion from being told I need a root canal after a small cavity repair at another dentist. He just redid it, NO root canal. Saved me thousands, He went above and beyond doing a great job yet again!

After waiting a 25 minutes listening to staff giggling and gossiping, I was brought to.a dental chair to drill and fill a cavity as I was told I had in previous appointment. There was no cavity but a chipped molar I have had for 20 years with no discomfort. I was told it needs to be filled. They proceeded with no anesthesia and I jumped in my chair. After Novocaine treatment tooth was drilled and filled. I have had discomfort since appointment 8 days ago, have called 3 times to schedule an.appointment without success. Answering machine is end result each time. The damage is done, I don't know how they will approach this but they will one way or another. I do not recommend going to Martindale Dental. Round 2, I waited for an appointment scheduled for 8 am to fix the issue and I was told it was at 9 am while waiting. I blew off 9 am appointment out of frustration and having to go to work. I received callbacks asking to reschedule. I did and was worked on by a different dentist and dental hygienist. The appointment went very well. I felt confident in their abilities, no lingering pain afterwards, and staff was courteous. Perhaps a bad first experience but a good overall experience. You will have to go there to see for yourself. I would consider going there again. Thank you Martindale Dental for pulling through.

The Receptionists there are so welcoming, vibrant and helpful. I know the Front Desk gals will do anything to make a patients day better. The receptionist Liz she is extremely friendly, I love her!

I was always very scared of going to the dentist when I was younger, and have always been very selective on choosing a new dentist when I move to another city. I've been here for almost 9 years now. Finding Martindale Dental was such a relief. The friendly staff and dentists always make it a pleasant experience. I do not dead the dentist (as much) anymore. Dr. Tina is great. 5+ stars.

These guys are awesome. As a new patient with a major dental phobia, they went above and beyond helping me feel comfortable during each step of my treatment. I am so glad I picked this dental office and would recommend them to my friend’s and family. A big thank you to such a wonderful team.

I first started going to Martindale dental when I was a teen. I am now grown with 4 kids of my own. Unfortunately, we left over a year ago because of how they treated/handled my daughter’s wisdom teeth extraction. Her appointment was late on a Friday. She waited over two hours to be seen. They were suppose to send her Rx for pain and antibiotics to the pharmacy and didn’t. We spent the weekend trying to get a hold of the on-call dentist and have it straightened out. We were able to at least get her abx and mouth wash and she tougher through with regular Tylenol. A few weeks later, we received a bill for over $300. We had double insurance and had never paid for treatments in the past. When I called to discuss, I was dismissed. It wasn’t even itemized.

I’ve been going to Martindale Dental for years-more than 10 if I’m not mistaken. The entire team that works there are very knowledgeable and kind. I am not a number but a human first which in my opinion it should always be that way at every place but unfortunately isn’t always the case. Martindale on the other hand I cannot praise enough. It’s as though it’s a family. They greet me each time I come in enthusiastically. When I have to cancel my appointment, even if it’s at the last minute they always ask if I am okay. With my diagnoses that I have-very accommodating doesn’t even begin to describe it or do them justice. I see the same hygienist named Lauren every time as they know I prefer to have her, and wouldn’t have it any other way. If she’s off sick they call right away to let me know and reschedule. The environment itself is very important as is the people within. Each individual brings something to the table and always makes time to say hello while I’m there… even if I am not their patient that day. Can’t praise them enough. I don’t ever see myself changing dentist office, I definitely beyond lucked out with this place and the people within that make all the magic happen! Keep it up-I have no doubt you will all continue to be phenomenal. Amazing and great job to Martindale Dental!

Worst dental experience of my life. Beware of their practices, from combining appointments and risking injury to their billing.

Full service Dental office, Martindale Dental did a wonderful job making my dental visits extremely comfortable. As a red head I don’t handle pain very well and typically the dentist is an uncomfortable experience for me but Joe did an amazing job cleaning my teeth and keeping me calm the entire time! I know that my Oral Health is in good hands now, they’re very good at explaining what they do and why they need to do it. A++ for knowledge, service and welcoming atmosphere! 😇😁

Very rude and condescending over the phone, especially when you ask about the price of services. Be careful, don't let them overcharge you and take advantage of you!

I've been going to this dental clinic since it opened and I've always received courteous and Professional Care

It is a pleasant to do dental exam and filling here very professional and nice job!

This dentist office was rated high when I was choosing a new office to visit and they did not disappoint. From the minute I stepped into the office everyone was smiling and was genuinely happy to see everyone that came in. I took a few minutes to complete the necessary paperwork and when that was done I waited maybe 10 mins to get my exam started. All in all it took maybe 1.5 hours to get everything I needed done the staff was friendly and I thoroughly enjoyed my visit. As someone who has been afraid to go to the dentist it was a great experience. I recommend this office to everyone.

I have been going to Martindale Dental for many many years and it is my opinion that they are the best! In particular Dr Venditelli and his assistant Stephanie are top notch!! They are so caring, and professional. Particularly Stephanie is so incredibly welcoming, compassionate (to my fears) ( even held my hand ) during a recent root canal as I have extreme anxiety at the dentist. Her and Lain are the only ones I have seen for years now and that will never change!! Stephanie even checked up on me on her own time that evening to see how I was. Martindale Dental you have a gem with Stephanie and an amazing Dentist in Dr Venditelli. 😊

Under new ownership/management. Since new dentist has taken over I have been very unsatisfied with the new dentist/Dr, for my cleaning appointment I had to wait an extra 30 min aftet my cleaning for the dentist to arrive, totally unprofessional. Then 3 weeks later had a follow up appointment for a cavity/filling I arrive 10 min early to be told that the dentist/Dr was running late again, I book appointments on my day off and have no problem being on time for my appointment how is the Dentist late this is not professional and shows a complete lack of care for your patients time and lives.

Professionalism is a rated low. Penny the accounts lady hung up on me when I expressed concern over charging me for a service that required my sons brace be redone three times and now they were trying to charge me for it the third time. Why does something need to be done three times in less than a year. I always ask if my services are covered and was told yes they were on the last appointment and then I get a bill in the mail. I will be taking my business elsewhere after this incident. It to bad they have such unprofessional people working for them.

I was suddenly feeling very anxious about my dental procedure while in the dental chair. The dentist and hygienist provided me with a blanket, a pillow, and some tunes of my choosing to help keep me comfortable and calm. I really appreciated the extra steps they took to take care of me. It made all the difference and I felt safe and cared for!

Absolutely amazing Staff! My son had an emergency and I called this place in a panic asking them if they could see my son right away and they did! I was a stranger to them and still they helped me. I am very happy with their services and would definitely recommend this place to anyone looking for a dentist.

I came to the office with a broken tooth and in an exteme amount of pain. Having not been to a dentist since before the pandemic I was extremely nervous. This place put my mind at ease and was really comforting. The receptionists there immediately addressed my concerns I was having with my teeth and I got in to see the dentist almost immediately. I will definitely recommend this dentistry to anyone looking for a new dentist. A++

Dr. Vandana was very professional, and genuinely seems to care about her patients and explains everything to you thoroughly about what’s going on with yourself and what costs are. Martindale dental is a welcoming professional establishment with a team who cares, I recommend going to them if you need help with your teeth.

I was so happy with the work they did on my little girl. It was a terrific experience! From the friendly staff at the front desk, to the dentists and hygienists, the service is exemplary! My little girl and I would recommend Martindale clinic for dental work, especially if you feel fear or agitated about going to the dentist- they will put you at ease!

Very friendly and respectful staff. As a hater of going to the dentist, I am always anxious and skeptical but the dentist and the hygienists were all so willing to explains d comfort me. They checked in with me regularly and I always felt at ease.

My dental procedure on 6/22 with Dr.Vendittelli and his assistant Stephanie was excellent. I was very nervous but Dr.Vendittelli is a very gentle and patient dentist. He also has a very good sense of humor that made me laugh all the way home.The front line workers are very friendly and there is a genuine sense of team work amongst them. I will recommend anyone to Dr.Vendittelli. My dental procedure was perfect.

I recently visit Lauren(dental hygienist) and I was thoroughly impressed! Also, the staff was friendly and knowledgeable, the service was prompt and efficient, and the results were top-notch. I highly recommend Lauren to anyone in need of their services. Thank you for an excellent experience!"

"Your best compliment is a Google review," saw this little gem in the waiting room. I was asked to come early to fill out new client forms, and as I entered the chatter amongst staff was so loud I could barely check in, not even the person trying to check me in could hear me. However there was no notice of the disruption being caused. Guessing it's a new building and noise carries, fine no problem. My name was taken where I sat for 35 mins clients came and and were received quite shirtly for their appointment after arriving. . ....Went back to the receptionist to check if I was checked in. Didn't appear that way, again could barely hear over the noise lever of chatter amonstst staff. It's a problem when employees can't hear clients and is quite unprofessional . ALSO the new client forms are extensive in nature and some questions are quite unnecessary to the service at hand. There are many other dental providers. Not really my loss. Nice establishment poor service.

Reception and hygienists have always been super friendly and helpful. I haven't had the best experience with the work the dentists have done as I leave after fillings with my teeth hurting worse than before, having them fall out (not put in properly) etc, over the years. Good place to go for cleanings but have not had good luck whenever I actually need something fixed.

I had an emergency situation and was in pain. The staff got me in within an hour of my call. The dentist was wonderful, and very friendly. I would highly recommend this clinic.

I had a great experience. I went in with a bad toothache and left with the pain all gone. Both Dentist and staff showed genuine concern and provided the best care. This was definitely the best experience I’ve ever had at a Dentist’s. Highly recommend.

My husband and I have been patients at Martindale Dental for over 20 years. The staff are always welcoming. Josie, the dental hygienist, recently completed cleaning my teeth. I find her personable and friendly which is very calming. I highly recommend this clinic. Penny Tweedle

Absolutely the best! My four year old loves visiting and seeing her dentist. Very nice staff and waiting room. I can't recommend them enough

Super people there from desk to chair to dentist's. Dental the way it should be...compassionate, comfortable.

All aspects of care are taken into consideration. Clean, professional and protective precautions are in place. Gentle with kids and no crying!

I have been going to Martindale Dental for years and never had a bad experience the staff is awesome and the Dentist's there are the best very up to date I'm not afraid to smile anymore with all the good work that they do Thanks Lain

My son is terrified of the dentist. Their staff is amazing. Even one of the ladies from the desk came in to comfort him. They are very kind and patient with kids.

Dr Tina pulled 13 broken teeth from me today without a single stitch needed. She was an absolute sweetheart the entire time. Let me stop when there was pain and made sure I was numb before she started up again. 13 teeth in less then 2 hours with just general freezing. I was very much awake but she took the time to keep me calm. Also the dental technician. I don't remember your name hunny but thank you. Making sure to keep my mind off it. Telling me to wiggle my toes and fingers. Thank you to all of the staff at Martindale Dental. All you ladies are amazing ❤️❤️

I have been a patient at Martindale Dental for several years now. The employees are always professional, friendly and efficient. I love the one stop shopping for various dental services in addition to the convenient hours. I called a couple of months ago to cancel a dental appointment after the sudden passing of my spouse. After doing so, the staff at Martindale had flowers delivered to my home. This goes to show that their customers are not just a number. I highly recommend this dental office!

I called Martindale Dental and spoke with Jen regarding my 8 year old daughter having a toothache. I was immediately given an appointment to bring her in and have her examined. A treatment plan was devised and my daughter returned to have her issue taken care of. Dr Lok and Dr Tina were absolutely amazing with her. She is a little girl that is easily frightened by the thought of going to the dentist. lol. They had her completely at ease from the moment she walked through the door. I cannot thank the staff, especially Jen, for coming together and helping my little one to be comfortable, and also taking care of the issues at hand. The office itself is lovely & full of lovely people that believe in teamwork and making visits as easy as they can possibly be for children.

Dentists and their assistants here are more dedicated to client care than any other I have every gone to. I am 65 ...so that's a lot of dentists over the years. They go above and beyond to assure a good experience (seats massage and music chosen for you) and great results. I have been reluctant to smile my entire life. They reversed that! Thanks Carm and Vandu (hoping I got the names completely correct). I actually look forward to going to the dentist now.

Every one is so nice and carrying! Loved my visit! They are very flexible with schedulsche as well! Thank you so much!

It was my first time visiting a dental clinic around St. Catharines, and I had an impressive experience here. The Clinic was clean and looked very systematic. Every clerk wore masks for safety plus, they even draw lines in front of their entrance to help visitors enter and exit during this COVID crisis. Dr. Teima helped me for examination. She explained very nicely and in detail; what is going on, what`s the reason and what would be the best for me. Also, the staff was so kind. I missed asking her name, but the middle-aged lady at the front desk helped me a lot about using my insurance. I`m so thankful for it. If someone wants to meet someone professional in both medical and customer service should visit here.

Martindale is beautiful office with a great set-up. I have never had a negative experience and always leave feeling nice and clean. Great dentist and orthodontist office.

My dentist (there are multiple at location) is very friendly as well as hygienists and reception. I had my wisdom teeth out in the office as well and the team involved with proceedure was great. Everyone very professional and they are taking care with Covid to ensure customer safety. Only reason that I did not rate 5 star is because of 2 issues with billing to secondary insurance plan but that would not stop me from going to them or from recommending to others.

My family have been going to Dr. Venditelli 15 years and we wouldn't go anywhere else. We initially came because I had heard how great Lain was and he has lived up to our expectations. Awesome friendly and best dentist ever. The hygienists and receptions are all very nice as well.

I experienced polite, professional help in a clean environment. I am very happy with this dental clinic. The wait was not long at all. I would recommend this dental clinic to anyone that has needs a dentist.

I had a great experience with this dental office and never will I ever leave. They take the best safety measures EVER. The staff was so kind and I am so satisfied with my visit. In particular I had the best experience with the office manager Jenn. She was so sweet and positive the entire time. Jenn knows how to keep an office calm, especially during these hard times. I love love love Martindale Dental and cannot wait to go back! My teeth feel great. Thank you, 10/10.

If you prefer to have the same hygienist every time, that seems to not happen anymore. Otherwise, quality workmanship, and they have accommodating demeanors. They are pricey.

Been going here for years and for good reasons . Very skilled staff. Top of the line and up to date equipment.

This place is fantastic...they are always upfront on the cost when asked and the crew is great from reception right up to the dentist themselves!

Great visit for all my three kids they were all so scared for the first time visiting the dental office but everybody was so friendly and inviting the best thing at the end of their appointment was the treasure chest to pick out a prize for being so good.

I would definitely recommend Martindale Dental. The Dentists, Hygienists, and staff are friendly and professional.

Visited Martindale Dental for the first time yesterday because I broke my molar over the holidays. I called them on the 27th and they got me in on the 2nd right after New Year’s Day ! I was super happy they could get me in as a new patient with the busy holidays. The staff was super friendly and the office is super clean and chic. Booked my next appointment already for X-rays and a cleaning and they worked right around my work schedule ! Very pleased with its them so far will recommend to friends and family who live in St. Catharines.

They Always look after my family's needs. Dr Markulin and staff are awesome!

Always been satisfied with the service

Excellent service; very professional.

I had an extremely rotten experience with martindale Dental at Jackson square and I will never go back to them even if they apologized to me and my friend who they disrespected so badly that I expect an apology from them but will probably never see I

Disorganized.

I can’t say enough good things about Martindale Dental. There service is outstanding, and they have to be one of the best Dental Centres in the Niagara Region. Myself and my 3 sons, have all been patients at Martindale Dental for years. They are the “go to place“ for all your dental needs. With A variety of outstanding staff all under one roof. One of my sons even had his braces with the orthodontist on staff. Wonderful people, amazing staff, caring, compassionate and professional dental care. I would highly recommend Martindale Dental. They are AMAZING!!!

Staff was very friendly and helpful. They make going to the dentist office good experience.

Absolutely wonderful dental services! I had pretty bad teeth and was very self conscious about getting them cleaned and fixed up. I booked an initial cleaning over a year ago and was only met with positive energy and have been going back ever since. I would recommend booking orthodontic work with Dr. Mays, the clear correct aligners process was amazing as well as a good price point. She is an amazing dentist and worked with me to get the perfect smile I've always wanted. The staff there are all very friendly and welcoming.

This is a terrible place. I have not used this dentist in over 2 years and been much happier for it. I feel like they are running a sales driven business and not a service driven business. And if you have insurance they are going to max it out anyway they can. At my last cleaning, before I switched, the dentist in the office that day told me I needed to have 3 fillings. Then I overheard her talking to the hygienist, telling her that I really didn't need them, it was more of a precaution. I questioned the dentist on this. She became hesitant then said that 1 of the 3 could wait. By the end of the appointment she said all 3 could wait until my next cleaning. I have not, up to this point, need those 3 fillings. Disgusting and disappointing ethics at Martindale Dental. My mother is a patient here and went in for a filling in July. She was left in tons of pain and had to go back. Dr. Markulin told her that he probably hit a nerve when he did the filling and she would have to wait 6 months to see if the pain went away. If not they would have to pull the tooth or send her for a root canal. They billed for the filling, billed for the follow up, even though it was their error and now after 2 months she is in unbearable pain and has had to go to a specialist and is now being charged $2000 for a root canal...to fix his error. My husband was also a patient. He went to another dentist because he was always left in so much pain, for weeks, after having a filling done. Think about another dental location before choosing MD

Doctors, Dentist are doing great, service is great. Here’s the problems. I have Company insurance, and Healthy smile insurance for my daughter I still paid $280. They will let you know after. That this and that is not covered with my insurance, Other Dental Office I paid nothing. I come Here due to the good reviews, I made bad decisions coming here. You ask first before they do anything to your teeth to avoid surprise payment. Not cheap in my opinion.

Dr. Vikram Chugh does a spectacular job. He is highly skilled, very respectful and kept me informed of all of my options. I would recommend him to anyone. Thank you Vikram for all of your hard work! - Christopher Anderson.

Recently I had some crown work done on my teeth and I can't say enough thank yous to Dr. Vendettelli and his dental assistant Stephanie! I always feel like a VIP when I walk in the door and how reassuring to have these two take care of my dental needs. Dr. V you are the best and so is Stephanie. You both deserve 5 stars and Steph she deserves a raise! Talk about personalized service with attention to every detail I couldn't be any happier! Thank you again.

As someone who avoids the dentist like the plague out of fear and anxiety, I can’t put into words how much I appreciate the kindness and compassion of the staff at martindale dental. I hope every staff member there that I’ve recently dealt with realizes what a difference they have made for me. Thank you all.